PAM HAWK

815 Cottage St NE, Salem, OR 97301 | c 503-569-4686 | phawkmarketing@gmail.com
Profile Creative, resourceful and organized project manager with 15 years of experience, particularly in the field of marketing and healthcare. Strong interpersonal skills focused on building productive relationships with clients, partners and team members. Knowledgeable about grassroots marketing, branding, social media and creative digital design. Passionate about supporting local brands. Strategic-thinking champion for process improvement, workflow efficiency, and increasing the bottom line. Highlights     Able to prioritize workflow and multitask Skilled in brand development and optimization Experienced in multi-media marketing Accomplished in public speaking     Superior written and verbal communicator Organized, accurate, fast, focused, efficient worker Customer service-oriented, creative problem solver Effective trainer and coach

Experience Office Manager, BDI Staffing, Salem, OR 503-364-5189 10/13 to present Provide heavy customer service for an equine insurance agency. Quote new business, assist with policy changes, initiate claims, and respond to mortgagee requests. Educate staff in streamlining office workflow for efficiency. Repaired website. Curate and write new online content. Increased online visibility with a 25% increase in new clients to date. Claim Service Support Rep, Express Personnel & Country Financial, Salem, OR 503-375-2775 12/04 to 4/13 Started as a temp via Express and later hired on full-time. Provided support to medical claim reps, including customer service and administrative duties according to strict insurance and legal regulations including HIPPA. Processed Medicare claims. Issued payments from HCFA, UB90, and EOB to medical providers. Reconciled EOBs and audited bills to resolve billing/payment errors. Assisted co-workers in managing and completing their workflow as needed. Developed strategies to streamline workflow. Provided call center services for setting up new claims. Extensive use of Excel, MS Word, Outlook, Access, and Oracle products. Provided computer training to co-workers as needed. Self Employed Freelance Project Manager – MN and OR 8/98 to 1/14  Freelance sign language interpreter for medical, legal, and educational settings.  Developed website, produced/operated trade shows, wrote marketing manual, and maintained customer database for local healthcare company.  Provided online marketing training and wrote tutorials via blog/email for cottage industry entrepreneurs.  Facilitated joint venture partnerships between locally owned businesses. Created marketing materials and provided marketing support for these relationships.  Designed and produced prominent community website which included seamless integration of several social media sites, customer surveys, e-commerce, and an opt-in newsletter.  Created and implemented the first departmental procedures manuals for two different companies. Created library of marketing tools for Concierge staff, generating superior results in efficiency. Assessed organizational training needs and conducted ongoing product training sessions.  Presented 8-week nutritional class series to RNs, LPNs and other nursing personnel for continuing-ed credits. Education 2012 1987-89 Chemeketa Community College, Salem, OR Coursework: Entrepreneurship UW-Stout, Menomonie, WI Coursework: Graphic Design & Communications 2007 2013 Peak Potentials Training, Orange, CA Certificate: Marketing Specialist Travel Oregon, Salem, OR Certificate: Q Care Certified