A support ticket request has been created with ticket id 422969

Activate your closed Banglalion connection before December 09, 2013 and enjoy this amazing Postpaid plan. Target Customer Offer Inactive at least 90 days Conditions: 1. Offer valid till December 9, 2013. 2. 15% VAT applicable on monthly rent. Any additional usage will be charged Tk.0.15/MB (+VAT). 3. All previous dues will be cleared when reactivates. 4. Postpaid customers who have not used the service for last 90 days or more are eligible for this promotional postpaid plan offer. 5. Prepaid customers who have not used the service for last 90 days or more are eligible for this promotional postpaid if they migrate to this plan. 6. Applicable for USB and Mirage device only. 7. Customer can remain in this package (by recharging every month) or migrate to other plans through proper migration. Plan Name Quick Act Category Postpaid Speed 600 Kbps Data Limit 4 GB Monthly Rent TK. 260

How to reactivate your connection? 1. Recharge first and Open a ticket: To activate this package customer has to recharge first for the new plan and then open an online ticket http://tticket.banglalionwimax.com/ or email ccm@banglalionwimax.com to request for package reactivation by giving updated email and phone number. 2. Customer care: customer can go to Customer care center and request for churn reactivation campaign offer. 3. Call center: customer can call BCL Careline (09611-556677 or 16313) to request for reactivation. FAQ

If a customer is inactive for less than 90 days. he can choose any other existing plans from our product bucket. Customer can take this special package if he wants. 2013. However. No. he is also eligible to take any other existing packages if he likes. Q. Q.Q. However. This is a special package for 90 days inactive customer. can he avail this offer? A. Yes. can he avail this offer? A. Q. What about prepaid customer. any 90 days or more inactive prepaid customer can avail this offer through proper migration. The offer will end on December 9. What if my device is broken or lost? A. Q. What are the packages/plan a customer can choose when reactive his 90 days old postpaid connection? A. . How long the offer will continue? A. if the customer is inactive for less than 90 days then he will not be entitled for this offer. This is a limited time offer. Customer has to buy a new device at market price.

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