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Morgan Owens

603 Center Chicot Avenue West Islip, NY 11795 631.219.0318 morgan.owens@outlook.com

TECHNOLOGY SUMMARY
Operating Systems: Windows 2000/ME/XP/Vista/7/8, Mac OS, Linux In Progress Certifications: CompTIA A+, Network +, MCSE Software: BMC Remedy, MS Office, IBM Tivoli, CA Spectrum, Norton Ghost

EXPERIENCE
Cablevision Network Operations Center, Hicksville NY NOC Level 2 Consultant Apex Systems Inc. 2014-

Identify problems with respect to Network Backbone, RF Plant and CMTS/Hardware, video infrastructure, provisioning, BISC Server and applications. Perform basic-level triage and troubleshooting of iO, VoD, OOL, VoIP, Wi-Fi outages and impairments in cooperation with NWM functional groups Efficiently and appropriately escalate and document findings in BMC Remedy to affect timely resolution of issues with Cablevisions Network July 2013 Dec 2013

Cablevision Network Operations Center, Hicksville NY NOC Technician

Contracted for Node Replacement architecture change process project with Apex Systems Inc. Assisted with full gamut of Level 2 operations including WiFi installation, node failure management and resolution and tracking tickets with BMC Remedy Conducted pre and post maintenance verifications 2009-2011

T&T Gunnery, Seaford NY IT Consultant

Custom Built and installed 3 PCs with emphasis on POS functions and co-designed a store website with Weebly.com Provided 1 year of preventative maintenance with Diskeeper, CCleaner Installed/wired premises with a SOHO network based on a D-Link unmanaged switch 2009

Big Blue Products, Huntington Station, NY Warranty repair of HP/Compaq products including servers, desktops and tablets Disassembly of PCs and laptops for parts resale

EDUCATION
Briarcliffe College, Bethpage, NY AAS IT/Networking, 2008 Cisco Networking Academy High School Student 2004-2006