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Laura Roberts

Dubuque, IA 52002 lroberts@dbq.edu EDUCATION University of Dubuque Bachelor of Arts, Communication Marketing Minor Dubuque, IA GPA: 3.93/4.00

EXPERIENCE Administrative Assistant Premier Bank, Dubuque, IA December 2013 Present

Continually represent the Premier Bank experience to all customers, in person and on the phone. Receive and transfer incoming calls to the appropriate party. Administrative duties such as scheduling, preparing documents, contacting customers and maintaining both retail and loan files. Other various clerical support and administrative duties as assigned. Updated files and projects such as Premier community service tracking, Petal Project tracking, mail logging and others. Assisted various departments such as retail banking, mortgage and commercial lending and data processing in ongoing projects. Analyzed and offered efficient solutions to customer mailing, community involvement and phone operations. Spring 2013

Advancement Services Internship Office of Advancement, University of Dubuque, Dubuque, IA

Draft, pitch and distribute articles, media alerts and other stories. Design flyers and other marketing materials for major events. Reach out to the current campus community and alumni for donations and participation in events. Collaborate with staff on new ideas, events and directions for marketing and communication. Attend meetings and events to raise event and participation awareness. Researched, organized and executed the Philanthropy Week Campaigns, including fundraising efforts. Contributed to Senior Class events through media and promoted student participation. Planned and proposed a year-long 13 Senior Class Gift campaign. Developed self-starting and problem-solving skills. Broadened techniques in research, planning and volunteer management. August 2012 Present

Marketing & Communications Assistant CRWC, University of Dubuque, Dubuque, IA

Assists Recreation Coordinators to market the recreation center services to campus students. Contribute to organizing, planning and executing of marketing strategies. Create, pitch and distribute print and online media. Developed and maintain UD Recreation and Wellness Twitter and Instagram sites. Created and maintain CRWC Stall Street Journal newsletter, and draft media stories for various channels. Collaborate with coordinators to increase awareness and participation in intramural sports and fitness classes through different marketing strategies. Assist in Wellness and Involvement special events and various office duties. August 2012 Present

Writing Tutor Academic Success Center, University of Dubuque, Dubuque, IA

Consult and tutor peer writing in the universitys Academic Success Center. Help maintain writing centers mission and services to students within the ASC. Contribute to the growth and learning of peers writing styles and techniques. Help develop confi dence and personal writing styles. Develop problem-solving and critical analysis techniques with students as well as help student understand instructor directions and feedback.

INVOLVEMENT & ACHIEVEMENTS The Belltower Student Newspaper Campus News Editors Sigma Lambda Gamma National Sorority Incorporated Lambda Pi Eta National Communications Honors Society Alpha Chi National Collegiate Honors Society Fisher Speech Communications Scholarship Deans List Fall 2012 Present Inducted Fall 2014 Inducted Fall 2012 Inducted Spring 2013 Spring 2013 5 Semesters

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