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GCS Facilities Management

RESOURCE GUIDE
Update52014
15

Due Date Extension Process



Allworkordersrequireupdatesinthelognotesectionregardingthecurrentstatusoftheworkorder.Pertinentupdateswould
include,adjustmentstotheETA,partsonorder,additionalmaintenanceorissuesfoundwhileonsiteandduedateextensions.In
theeventaserviceproviderneedsaworkorderextendedbeyondthetargetedcompletiondate,theserviceprovidermustsubmit
therequestusingtheprocessbelow:
VendorwillplacetheworkorderonpauseusingtheIVRsystemorintheWON.

VendorwillSetaFLAGintheWONwithdetailsand/orreasonforaduedateextension.Provideasmuchinformationas
possiblewhenrequestingaduedateextension.

Examples:

1. Partsonorderneedtospecifywhenthepartswillbearrivingandalsoananticipatedinstallationdate.

2. Quoteapprovalneededorinprogress.

3. WorkOrderoverduewhenreceived.

4. StoreClosure(workorderreceivedafterstorehours).

5. ScopeofworkrequiresmorehourstocompletethanavailableinSLAwhentherequestissubmitted.

6. Otherscenariosmaywarrantduedateextension.Beasdescriptiveaspossiblefortheseitems.

GCS Facilities Management


RESOURCE GUIDE
Update52014
16

CBREwillbealertedindispatchboardbyaflagnotedontheworkorder.

CBREwillreviewrequestandsubmittoAT&Tforapproval.

Ifapprovalisreceived,CBREwilladjusttheduedateinthesystemandnotifythevendor.

NOTE:Duedateextensionswillbedeclinedifrequestedaftertheduedate.
CBREmayrequestadditionaldocumentationtosupportyourduedateextensionrequest.

GCS Facilities Management


RESOURCE GUIDE
Update52014
17

Afterpausingaworkorder,clickontheSetStatusdropdownandselectSetFlag.ThisalertstheFacilityCoordinatorthatactionis
needed.Pleaseseescreensbelow:

GCS Facilities Management


RESOURCE GUIDE
Update52014
18

Setflagandincludenotesondetailsbehindneedingaduedateextension.Pleaseseescreenshortbelow: