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Training Guide

Training Guide

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Sections

  • INTRODUCTION
  • GENERAL INFORMATION
  • ENROLMENT PROCEDURES & POLICIES
  • 1. SALES SUPPORT or PRE-SALES COURSES
  • 1.1 Business ConneCT Sales Support
  • 1.2 Business Mobility Sales Support
  • 1.3 iS3000 SIP@Net Sales Support
  • 1.4 Management Portfolio Sales Support
  • 1.5 NEC UNIVERGE SV8100 Sales Support
  • 1.6 NEC UNIVERGE SV8300 Sales Support
  • 1.7 NEC UNIVERGE SV8500 Sales Support
  • 2. PLATFORM COURSES
  • 2.1 NEC UNIVERGE SV7000/2400IPX toward SV8500 Migration
  • 2.2 NEC UNIVERGE SV8100 Basic
  • 2.3 NEC UNIVERGE SV8100 Migration to SL1000 Webinar
  • 2.4 NEC UNIVERGE SV8100 Migration to SL1100 Webinar
  • 2.5 NEC UNIVERGE SV8100 Migration to SL1100 Webinar
  • 2.6 NEC UNIVERGE SV8300 Installation CBT
  • 2.7 NEC UNIVERGE SV8300 Installation Live!
  • 2.8 NEC UNIVERGE SV8300 Specialist
  • 2.9 NEC UNIVERGE SV8500 Advanced
  • 2.10 NEC UNIVERGE SV8500 External Routing
  • 2.11 NEC UNIVERGE SV8500 Hotel Functionality
  • 2.12 NEC UNIVERGE SV8500 Installation & Configuration (Stand- Alone)
  • 2.13 NEC UNIVERGE SV8500 Networking & Location Diversity
  • 2.14 iS3000 SIP@Net Basic 1
  • 2.15 iS3000 SIP@Net Basic 2
  • 2.16 iS3000 SIP@Net Routing
  • 2.17 iS3000 SIP@Net Inter-Unit Routing
  • 2.18 iS3000 Server Upgrade to CPU 4000
  • 2.21 SIP@Net Server Upgrade IP-PM & DT700
  • 2.22 XN120 Migration to NEC SL1100
  • 3. APPLICATION COURSES
  • 3.1 Business ConneCT Installation
  • 3.2 Business ConneCT Contact Centre
  • 3.3 Business ConneCT Supervisor
  • 3.4 Business Mobility Smart Mobile Client R3
  • 3.5 Business Mobility IP DECT CBT
  • 3.6 Business Mobility IP DECT Live
  • 3.7 Directory Synchronization & Integration Practicum
  • 3.8 DT300 - DT700 Series Terminals
  • 3.9 MA4000 System Management
  • 3.10 MA4000 Expense Management
  • 3.11 Marathon EverRun FT/HA and EverRun 2G
  • 3.12 Messenger@Net Basic
  • 3.13 MobiCall Messenger Solution
  • 3.14 NEC UNIVERGE Assured Mobility
  • 3.15 NEC UNIVERGE MH240 for SV8100/SV8300
  • 3.16 NEC UNIVERGE SV8100 Hotel
  • 3.17 NEC UNIVERGE SV8100 InMail
  • 3.18 NEC UNIVERGE SV8100 MyCalls Call Manager
  • 3.19 NEC UNIVERGE SV8100 MyCalls Call Centre / Agent Control
  • 3.20 NEC UNIVERGE SV8100 MyCalls Advanced / Enterprise
  • 3.21 NEC UNIVERGE SV8100 MyCalls Call Recorder
  • 3.22 NEC UNIVERGE SV8100 UM8000 Voicemail
  • 3.23 NEC UNIVERGE SV8100 VoIP Extension / Networking
  • 3.24 NEC UNIVERGE UM4730/UM8000 Installation & Configuration
  • 3.25 NEC UNIVERGE UM8000 (In-Skin Unified Messaging) Administrator
  • 3.26 NEC UNIVERGE UM8000 (Migration) Web Training
  • 3.27 NEC UNIVERGE UM8500 Administrator
  • 3.28 NEC UNIVERGE UM8500 Installation & Configuration
  • 3.29 SIP Fundamentals and Traces with Wireshark
  • 3.30 Voice over IP & Quality of Service

. . . 1. 1.1 1.2 1.3 1.4 1.5 1.6 1.7 2. 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17 2.18 2.19 2.20 2.21 2.22 3. 3.1 3.

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INTRODUCTION ............................................................................................ 3 GENERAL INFORMATION............................................................................ 5 ENROLMENTPROCEDURES & POLICIES .................................................. 7 SALES SUPPORT OR PRE-SALES COURSES........................................... 9 Business ConneCT Sales Support ............................................................... 10 Business Mobility Sales Support .................................................................. 11 iS3000 SIP@Net Sales Support ................................................................... 12 Management Portfolio Sales Support ........................................................... 13 NEC UNIVERGE SV8100 Sales Support ..................................................... 15 NEC UNIVERGE SV8300 Sales Support ..................................................... 16 NEC UNIVERGE SV8500 Sales Support ..................................................... 17 PLATFORM COURSES ............................................................................... 19 NEC UNIVERGE SV7000/2400IPX toward SV8500 Migration .................... 20 NEC UNIVERGE SV8100 Basic................................................................... 22 NEC UNIVERGE SV8100 Migration to SL1000 Webinar ............................. 24 NEC UNIVERGE SV8100 Migration to SL1100 Webinar ............................. 26 NEC UNIVERGE SV8100 Migration to SL1100 Webinar ............................. 28 NEC UNIVERGE SV8300 Installation CBT .................................................. 30 NEC UNIVERGE SV8300 Installation Live!.................................................. 31 NEC UNIVERGE SV8300 Specialist ............................................................ 33 NEC UNIVERGE SV8500 Advanced............................................................ 36 NEC UNIVERGE SV8500 External Routing ................................................. 38 NEC UNIVERGE SV8500 Hotel Functionality .............................................. 40 NEC UNIVERGE SV8500 Installation & Configuration (Stand-Alone) ......... 42 NEC UNIVERGE SV8500 Networking & Location Diversity......................... 45 iS3000 SIP@Net Basic 1.............................................................................. 46 iS3000 SIP@Net Basic 2.............................................................................. 49 iS3000 SIP@Net Routing ............................................................................. 51 iS3000 SIP@Net Inter-Unit Routing ............................................................. 53 iS3000 Server Upgrade to CPU 4000........................................................... 54 SIP in iS3000 ................................................................................................ 55 SIP@Net Server ........................................................................................... 56 SIP@Net Server Upgrade IP-PM & DT700 .................................................. 57 XN120 Migration to NEC SL1100 ................................................................. 58 APPLICATION COURSES........................................................................... 61 Business ConneCT Installation..................................................................... 62 Business ConneCT Contact Centre.............................................................. 64

Contents i

3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11 3.12 3.13 3.14 3.15 3.16 3.17 3.18 3.19 3.20 3.21 3.22 3.23 3.24 3.25 3.26 3.27 3.28 3.29 3.30

Business ConneCT Supervisor .....................................................................66 Business Mobility Smart Mobile Client R3.....................................................67 Business Mobility IP DECT CBT ...................................................................69 Business Mobility IP DECT Live ....................................................................71 Directory Synchronization & Integration Practicum .......................................73 DT300 - DT700 Series Terminals..................................................................75 MA4000 System Management ......................................................................77 MA4000 Expense Management ....................................................................79 Marathon EverRun FT/HA and EverRun 2G .................................................81 Messenger@Net Basic..................................................................................84 MobiCall Messenger Solution........................................................................86 NEC UNIVERGE Assured Mobility................................................................88 NEC UNIVERGE MH240 for SV8100/SV8300..............................................89 NEC UNIVERGE SV8100 Hotel ....................................................................90 NEC UNIVERGE SV8100 InMail...................................................................92 NEC UNIVERGE SV8100 MyCalls Call Manager .........................................93 NEC UNIVERGE SV8100 MyCalls Call Centre / Agent Control....................95 NEC UNIVERGE SV8100 MyCalls Advanced / Enterprise ...........................97 NEC UNIVERGE SV8100 MyCalls Call Recorder.........................................98 NEC UNIVERGE SV8100 UM8000 Voicemail ............................................100 NEC UNIVERGE SV8100 VoIP Extension / Networking.............................101 NEC UNIVERGE UM4730/UM8000 Installation & Configuration ................103 NEC UNIVERGE UM8000 (In-Skin Unified Messaging) Administrator .......104 NEC UNIVERGE UM8000 (Migration) Web Training .................................105 NEC UNIVERGE UM8500 Administrator ....................................................106 NEC UNIVERGE UM8500 Installation & Configuration...............................107 SIP Fundamentals and Traces with Wireshark ...........................................109 Voice over IP & Quality of Service...............................................................110

Contents ii

NEC UNIFIED SOLUTIONS TRAINING GUIDE

Release date : 15/06/2011

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For more information on course content and for enrolment. On our training pages you will also find schedules of classes.:+31 35 689 1538 Fax:+31 35 689 1566 E-mail: Trainingcentre@nec-unified. you can contact the training administration in Hilversum: Training Administration International Training Centre NEC Unified Solutions Hilversum The Netherlands Tel.com 3 . All course descriptions listed in this training guide can also be found on our Business Net Training pages.INTRODUCTION We have again updated the training courses with all the latest information and new releases. availability etc.

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and who need to be updated with the changes. we will respond to you on how we can meet your request. In some instances there may also be Migration (delta) courses available and upgrades. where applicable. a detailed description of each course is provided. there may be advanced courses offered also. Once you have advised us of your training needs. The objective of an Migration and/or upgrade course is to bring the trainee up to a new software and/or hardware level. Platform courses and Upgrade courses For each platform.GENERAL INFORMATION Target Audiences The main objective of the International Training Centre is to offer the appropriate product training courses for the telecommunication platforms and their associated applications of NEC Unified Solutions. Platform basics. Tailor-made courses In some cases. The Migration will help the engineer convert comfortably to the new environment. we can offer a course tailor-made to your specific needs. In each section. Some courses are designed or targeted at specific audiences. In this Training Guide we have divided the courses by type: • • • Sales support. Entry requirements A minimum entry level is required to make sure that the trainee is able to follow a 5 . upgrades and advanced courses: Applications for engineers and/or end-users. End-users and trainers. They are designed for people already familiar with a former release. such as: • • • Sales support personnel. there are basic (first level) courses and. These tailormade training courses can be arranged provided resources are available. Engineers.

module successfully. Passing a test can be applied to entry requirements on subsequent training modules. the trainee will or will not receive the course certificate or become certified on a specific platform or application. As a general requirement. Tests Most courses are rounded off with a written or practical test. The specific entry requirements are listed in the description of each training module. Based on the result of the test. This is usually English. the trainee must be able to understand the language in which the course is given. 6 . will get a study advice and will be offered the opportunity to do the test again at a later date. A trainee who does not pass the test.

- Cancellations and fees Up until 2 weeks (15 days) before the start of the class. No costs are involved. Student is put on waiting list. A planning can also be requested at will from the Training Centre. No confirmation will be sent unless both course and/or hotel can be confirmed. Alternative advice will be given. availability and "Hot News Items" are posted frequently. .ENROLMENT PROCEDURES & POLICIES Enrolment The entire procedure consists of two steps: Step 1: Course planning permanently online via BusinessNet The complete training schedule is at all times visible on BusinessNet under the Training tab. if you inform us in time by fax or email. New course announcements.Student is rejected. Enrolment can take place up until days prior to commencement of the course. 7 . A " no show " (no cancellation advised prior to start of the course) will be charged the full cost of the entire course.Space is available. Confirmation will be sent. All cancellations within 2 weeks (14 days or less) will be charged a standard fee of one day's tuition. . pending availability. The Training Centre will reply with the Course Confirmation Form faxed or emailed to you. There are three possibilities: .Course and/or hotel are fully booked. Student has not followed prerequisite courses. only written cancellations will be accepted. This will avoid disappointments with regard to expectations and ability to perform well during the course. The Training Centre reserves the right to cancel any course at any time due to insufficient enrolment or lack of resources. Hotel Reservations Hotel reservations can be made on your behalf. either party can cancel a participant from a class due to unforeseen circumstances. Step 2: Enrolment of students to classes Before sending us enrolment it is strongly recommended that you check that the student meets the prerequisites required for a particular course. as per your request in writing.

. Courses may run longer.m. participants should report to Reception at our headquarters. In the event we are notified of a no-show at the hotel.00 p. The NSO/Customer remains responsible for hotel and personal expenses of the student. Course Hours The standard course hours are from 9. to 5. but every effort will be made.00 a. How to get to Hilversum From Amsterdam Schiphol Airport there are trains to Hilversum Central Station every 15 minutes. unless special arrangements are made beforehand. Occasionally they also may end earlier. 8 . Payment of the hotel bill is the sole responsibility of the student. On the first day.Preferences can never be guaranteed.m. the NSO/Customer will have the hotel bill forwarded directly to them. unless otherwise stated on your invitation. A route map and directions are available on request.

1. Practice (hands-on). 9 . SALES SUPPORT or PRE-SALES COURSES Sales Support or Pre-Sales courses cover the following topics: Product functionality with sales and marketing aspects. Technical issues. Boundaries. Features. Prophix and ordering issues.

Support for multiple roles.Licensing & Prophix. .Understand which interfaces are available for integration with other applications.Employee . .Agent .Understand the Business ConneCT product: functionality.Operator and operator in networked configurations . platform specific behaviour (e.Be able to make Business Connect configurations in Prophix.Engine & modules . Entry Requirements: None Duration: 1 day Course Materials: Slide package Course Subjects: . on SV8300. SV7000) is discussed only limited. architecture and (dimensioning) boundaries.1. make solution designs. .g.Architecture & boundaries. answer RFP’s and prepare configurations and quotes.Contact center. Course Objective: .Integrations. SV8100.Overview. . 10 .Administrator & supervisor .1 Business ConneCT Sales Support Target Audience: Sales support people who support account managers. . . iS3000. The training focuses on the generic Business ConneCT capabilities. .

Entry Requirements: Has basic knowledge of NEC system portfolio and VoIP.Fixed Mobile Convergence .Handsets.System Architecture of Business Mobility.Short term roadmap.VoWLAN .Brochures and datasheets.(S)IP DECT implementation in Business Mobility. Messages.IP DECT . .Features. .the different solutions for Business Mobility.the different technologies used for Business Mobility. 11 .the concept of the Business Mobility architecture. .Licenses. .the applications related to Business Mobility (IP DECT.2 Business Mobility Sales Support Course Objective: After the course. . . Course Subjects: . . . Applications (Directory. . . . . Duration: 1 day Books: . . .DECT Manager rel 5 and AP300. the trainee will be able to understand: . Alarming.Maximum Configurations.Student Handbook.Site Survey Aspects.The different solutions for Business Mobility.Standards in technology.1. Functions. Positioning). .Ordering with Prophix.

present an overview and main differences between selected SIP endpoints. 3. Duration: 1 day.find information on BusinessNet. IPVN IP Private Networking Services. . . 4. .3 iS3000 SIP@Net Sales Support Note: This training is available only On Request.Media gateways / converters.SIP endpoints. . Entry Requirements: Have experience with telecommunications. New sales and migration scenarios 5. Books: Student Handbook. Course Objective: After the course.1. the trainee will be able to: .Boundaries. .give a customer presentation about SIP capabilities in iS3000 SIP@Net. Customer presentation SIP applications 2. 12 . .suggest possible steps to replace or migrate & expand an existing. iS3000 SIP@Net functions .proceed self training on Prophix. . Course Subjects: 1.iS3000 hardware developments & lifecycle.select an iS3000 SIP@Net model for a new installation.explain rationalization of iS3000 hardware as well as SIP@Net software. preferably with telephone exchanges. . . Prophix.

Benefits & Uses . the trainee will be able to: .2) as available on BusinessNet.e.General Product Descriptions (MA4000 R7.MA4000 on-line help.Student Handbook with printed slide package. . .Expense Control Suite User guide.5. . 13 . Entry Requirements: .5.2.understand the differences between MA4000 and MAC-Manager.be able to make Management configurations in Prophix. .IPT Management with MA4000 . .Promotions . . MA4000 Expense Management R(.understand main benefits and USP’s of the WEB-based Management solution.Participants should have sales support knowledge of at least one of the supported iSPBX’s (i. Management@Net 3.4 Management Portfolio Sales Support Course Objective: After this course. . . .IPT Management with MA4000 . . Course Subjects: 1. MA4000 Expense Management and Management@Net 3.2 .2. Sales Presentation part.IPT Management solutions of NEC Unified . .understand the features and main functions of MA4000.Positioning .understand the differences between MA4000 Expense Management and TABS 7.advise customers on daily use and maintenance.Management@Net 3.Licenses . iS3000/SIP@Net. 2000IPS.Management Roadmap. Duration: 1 day Books: .answer technical questions during the sales bid.understand the technology used.1. SV8300 or SV7000).

Reports. Management@Net 3. MA4000 Expense Management (MAS9) details/components/licenses.MA4000 Manager (for Configuration Management) . MAS9) . UM/VM. MA4000 Expense Management and Management@Net Portal - 14 . My Portal. OpenWorx.MA4000 Assistant . MA4000 details/components/licenses. . MA4000 Expense Management and Management@Net in Prophix.MA4000 Manager Integration (LDAP.Free Numbering .MA4000 Clipboard .MA4000 Manager Traffic Manager (for Performance Management) . How to order MA4000.MA4000 Manager Alarm Manager (for Fault Management) . Product Details Part.Overview of features.IP-PBX Command Manager. .Management@Net portal and Components SIP Terminals Configuration Tool. . DEMO MA4000.2.2.

make solution designs.B. Course Subjects: 1. Telephones. 5. InMail and InACD 4.Be able to make SV8100 configurations in Prophix. . networking. Management (PC Pro). . .it is assumed that participants are not familiar with SV8100 or similar products. Entry Requirements: None . 8. 11. answer RFP’s and prepare configurations and quotes. Business ConneCT.1.Understand how selected applications work in combination with SV8100. 6.Understand the SV8100 solution: architecture. Solution overview and positioning. 2. Licensing procedure 10. MyCalls 13. 3. 15 . Networking. Duration: 1 days.Give demonstrations of SV8100 and the possibility to play with it. Course Objective: . Hospitality and UM8000. (including demonstrations and Q & A sessions) Books: Student handbook on CD Rom with printed slide package. IP DECT 9. components and (dimensioning) boundaries. SV8100 Release 2. The slide package is also available on BusinessNet for self-study purpose.Pricing and competition analysis is covered in sales training. N. 7. 12. SV8100 Platform and interfaces.5 NEC UNIVERGE SV8100 Sales Support Target Audience: Sales support people who support account managers. Desktop Suite. .

5. .1. make solution designs. Overview. answer RFP’s and prepare configurations and quotes. 4. Sales Support tools.B. Course Objective: . The slide package is also available on BusinessNet for self-study purpose: http://businessnet. Terminals.Be able to make SV8300 configurations in Prophix. USP’s. SV8300 Platform. 3.ppt Course Subjects: 1. . Duration: 1 day. Entry Requirements: Participants should have generic sales support knowledge about IP telecommunications platforms. 16 .value proposition. .nec-unified. Books: Student handbook with printed slide package.Understand the SV8300 product: architecture. components and (dimensioning) boundaries. positioning and competition analysis is covered in sales training. Applications.6 NEC UNIVERGE SV8300 Sales Support Target Audience: Sales support people who support account managers.Understand how selected applications work in combination with SV8300. 2. pricing. N.com/ UnivergeSV8300/Documents/ SV8300%20sales%20support%20delta%20training.

Entry Requirements: The trainee has substantial knowledge of existing Enterprise platforms. including Applications). Further the trainees should be capable of creating Solution Proposals and quotes for Customer Orders. and Applications.MA4000 & Expense Management . notes and background information The slide package (without notes) is also available on BusinessNET for self-study purposes.1.7 NEC UNIVERGE SV8500 Sales Support Target Audience: This course is meant for Sales (Support) Engineers of Channels.Business Mobility . BusinessNet. Partners and NEC NSO’s who support account managers. with printed slide package.SV8500 Terminals . the trainees are able to answer RFPs and Customer Requests of the mainstream Business (Enterprise Customers.Unified Communication/Business ConneCT . SV8500-based Solutions. SV7000 and NEAX2400IPX (the latter for ME-market only). answer RFP’s and prepare configurations and quotes. Duration: 2 days Books: .Microsoft OCS integration . Course Subjects: • NEC’s Enterprise Communication Proposition • SV8500 Platform .Hospitality Solutions • Sales Support Tools (Prophix.Overview & Architecture .Voice Mail & Unified Messaging . by means of the Sales Ordering tool Prophix.Features • SV8500 Applications and Solutions .) 17 . make solutions designs.Student Handbook. i. Course Objectives: After successful completion of this SV8500 Sales Support Training. etc.e.

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2. PLATFORM COURSES The Platform courses are designed initially for engineers performing service activities: installation and maintenance of a system and its applications. Upgrade courses.Advanced or Specialist courses. 19 . related platform enhancements. The courses are divided into the following main groups: Standard NEC UNIVERGE and SOPHO platforms courses. continuation .

Load the system with SV7000/2400IPX customer data . PIR Configurations . Course Subjects: 1.Understand the license mechanism.Upgrade a single system to a dual system .AC-Powered Models . Card Types 20 . . Introduction 2. Power Consumption 7.Install a TSWR (MMG) .Installation and configuration of SV7000/2400IPX Systems.Install a single system .2. System Power 6.Backing up and restoring the customer database . and Business Partners in charge of the installation. System Configurations 4.Handle PCPro and PCPro Tools .CD-ROM (It is recommended to bring your own laptop. Duration: 4 days Books: . Telephony Server Components 3.Load the operating systems .Install the PIR with Dterms and analogue stations .DC-Powered Models 5. Entry Requirements: The student has had training and/or experience with: .Student Handouts.).Install a dual system . Course Objective: After the course the trainee will be able to: . employees. configuration and maintenance of a stand-alone SV8500 system.1 NEC UNIVERGE SV7000/2400IPX toward SV8500 Migration Target Audience: This course is designed for experienced SV7000/2400IPX NEC customers.

8. Cabling 9. Front Covers 10. Management of LANs 11. Maintenance Tools - Installation Manager - PCPro - PCPro Tools 12. Migration - Preparation for Migration - Program Installation: Single Mode - Program Installation: Dual Mode - Program Installation: Dual Mode - Program Installation: CCIS - Program Installation: FCCS - Program Installation: SR-MGC (E) - Initial Data Assignment 13. Software and License Structure 14. License Management Server (LMS) 15. Maintenance Aspects 16. Initialization Procedures of SV8500 17. Alarm Indications 18. Card Replacement Procedures 19. New Features and Functions 20. Dynamic use of LENs in PIR 21. Final Test 22. Evaluation

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2.2

NEC UNIVERGE SV8100 Basic

Course Objective: This four-day course is designed to provide students with an in-depth knowledge of the essential items required to install and SV8100 system.This course is designed for Resellers engineers who are new to the SV8100. After the course, the trainee will be able to: Understand the hardware used in the SV8100 system; Configure the InMail Voice Mail; Install Licenses on the SV8100; Use PC Pro to configure the essential features of the SV8100; Run Installation scripts from PC Pro; Configure DT700 IP extensions (iSIP terminals); Trunk Groups and outgoing Access; Configure Queue messaging; Install NEC Doorphone and DSS consoles; Configure DDI’s and Remote access; Configure SMDR for MyCalls; Configure Auto Attendant using VRS and InMail; Configure Toll Restriction; Configure Automatic Night service; Use WebPro, AdminPro and UserPro.

Entry Requirements: - 12 months telecoms experience, be able to use a PC and understand IP addresses. Duration: 4 days Books: - Student Handouts. Course Subjects: 1. Introduction to SV8100 Hardware. - System hardware and specification for each hardware item; - Install of equipment and Blade configuration. 2. SV8100 Licensing. - Overview of the licenses and how to implement the licenses on the SV8100

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system. 3. SV8100 PC Programming Tool - Training room features working Trunks to simulate incoming calls - Full configure a working system, with various practical’s, these include: - Numbering Plan, Extensions, Virtual’s, Grouping – Paging/Pickup/Department - Function keys and call forwards, Loopbacks, Mobile extension - Trunks, Trunk groups, Toll restriction, LCR, ARS, F-Route and incoming calls - Class of service, Automatic Night service. - VRS messages, Auto attendant Queue messages - Voicemail (InMail) install setup and user menus, Auto Attendant (Call routing mailboxes) and Group boxes. 4. DT700 IP Extensions - How to install DT700 IP Extensions (iSIP terminal) - Features of DT700 – hot desking (logon) 5. Networking - Overview networking protocols. 6. WebPro - installer, Customer Admin. and User access. Testing & Certification: A short written test will be undertaken on the final day of the course. If successfully completed, the delegate will become an SV8100 Certified engineer.

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Understand new feature in PCPro. 2003 Server or 2000 (Linux is not supported) Internet Explorer ® 6. Webinars can be scheduled in the AM or PM. upgrade and license SL1000. contains all manuals required for NEC SL1000 system 24 . DSL or better. or Mozilla ® Firefox® 3. Configure. the trainee will be able to: Understand hardware.Technical DVD. 512 MB of RAM or better. Entry Requirements: . Vista. OS X 10. Understand new navigation key features.Cable Modem.5 (Leopard®).0 or higher.4 (Tiger®). and installation of the system. We recommend a minimum Pentium® class 1GHz CPU with 512 MB of RAM (2GB of RAM for Windows Vista) For Mac. Understand new install features on MyCalls Basic. We recommend a PowerPC G4/G5 or Intel processor.Must have attended the Aspire to SV8100 Migration course or the SV8100 Basic course.Cable Modem. Xp. Understand changes between procedures. OS X10. DSL or better.0 or higher (JavaScript™ and Java™ enabled) Internet Connection Required . Note: System Requirements to attend these Webinars: For PC based Attendees: Windows 7 ® .0 or higher.based Attendees: Mac OS® X 10.2.6 (Snow Leopard®) Safari™ 3. After the course.3 NEC UNIVERGE SV8100 Migration to SL1000 Webinar Course Objective: This Webinar is designed for resellers or distributor engineers who have previously been trained on and have installed SV8100 to enable migration to the new NEC SL1000 platform.0 or higher (JavaScript™ and Java™ enabled) Internet Connection Required . Duration: 2 hours Books: . Firefox 2.

11. License overview 6. Introduction 2. Hardware and installation 4. 10.Course Subjects: 1. PCPro new features 8. Overview of Desktop suite. Question and answer session. 7. New feature overview 3. Software upgrade 5. Overview of MyCalls Basic. 25 . 9. On-line test. New navigation and service codes. Testing & Certification: Successful completion of the course along with passing the online test will qualify participants to install and maintain NEC SL1000 telephone systems.

Understand new feature in PCPro.Must have attended the Aspire to SV8100 Migration course or the SV8100 Basic course. DSL or better. DSL or better. Webinars scheduled in AM. We recommend a minimum Pentium® class 1GHz CPU with 512 MB of RAM (2GB of RAM for Windows Vista) For Mac.based Attendees: Mac OS® X 10. 512 MB of RAM or better.0 or higher.0 or higher. the trainee will be able to: Understand hardware. OS X 10. upgrade and license SL1100. OS X10. and installation of the system. We recommend a PowerPC G4/G5 or Intel processor.Cable Modem. Vista. Xp. 2003 Server or 2000 (Linux is not supported) Internet Explorer ® 6. After the course.Cable Modem.2.6 (Snow Leopard®) Safari™ 3.Technical DVD. Firefox 2. Entry Requirements: .5 (Leopard®). Understand new navigation key features. or Mozilla ® Firefox® 3.4 NEC UNIVERGE SV8100 Migration to SL1100 Webinar Course Objective: This Webinar is designed for resellers or distributor engineers who have previously been trained on and have installed SV8100 to enable migration to the new NEC SL1100 platform. Configure. contains all manuals required for NEC SL1100 system 26 .4 (Tiger®). Duration: 2 hours Books: . Understand new install features on MyCalls Basic.0 or higher (JavaScript™ and Java™ enabled) Internet Connection Required .0 or higher (JavaScript™ and Java™ enabled) Internet Connection Required . Note: System Requirements to attend these Webinars: For PC based Attendees: Windows 7 ® . Understand changes between procedures.

7. Overview of MyCalls Basic. 10. New feature overview 3. Introduction 2. Overview of Desktop suite. New navigation and service codes. 9.Course Subjects: 1. 27 . License overview 6. Software upgrade 5. On-line test. Testing & Certification: Successful completion of the course along with passing the online test will qualify participants to install and maintain NEC SL1100 telephone systems. Hardware and installation 4. PCPro new features 8.

512 MB of RAM or better. OS X10. Webinars scheduled in PM.0 or higher (JavaScript™ and Java™ enabled) Internet Connection Required . After the course. Firefox 2. Note: System Requirements to attend these Webinars: For PC based Attendees: Windows 7 ® . Vista. Entry Requirements: . We recommend a PowerPC G4/G5 or Intel processor. or Mozilla ® Firefox® 3.0 or higher.Must have attended the Aspire to SV8100 Migration course or the SV8100 Basic course.2. contains all manuals required for NEC SL1100 system 28 . Understand new navigation key features.5 NEC UNIVERGE SV8100 Migration to SL1100 Webinar Course Objective: This Webinar is designed for resellers or distributor engineers who have previously been trained on and have installed SV8100 to enable migration to the new NEC SL1100 platform. Understand changes between procedures. DSL or better.Technical DVD. Configure.based Attendees: Mac OS® X 10. the trainee will be able to: Understand hardware. We recommend a minimum Pentium® class 1GHz CPU with 512 MB of RAM (2GB of RAM for Windows Vista) For Mac. and installation of the system.0 or higher.Cable Modem. upgrade and license SL1100. Duration: 2 hours Books: . Understand new install features on MyCalls Basic. DSL or better. 2003 Server or 2000 (Linux is not supported) Internet Explorer ® 6.Cable Modem. Xp.0 or higher (JavaScript™ and Java™ enabled) Internet Connection Required . Understand new feature in PCPro.4 (Tiger®).6 (Snow Leopard®) Safari™ 3.5 (Leopard®). OS X 10.

Testing & Certification: Successful completion of the course along with passing the online test will qualify participants to install and maintain NEC SL1100 telephone systems. 10. Overview of MyCalls Basic. Introduction 2. Hardware and installation 4. New navigation and service codes. 7. 9. License overview 6. 29 . On-line test. PCPro new features 8. Overview of Desktop suite.Course Subjects: 1. Software upgrade 5. New feature overview 3.

Identify PCPro for configuring SV8300 systems. . Entry Requirements: Experienced telecommunications and IT engineers with an understanding of networking/telecommunications concepts will benefit most from this course.URL location to the online test will be provided at student’s request. Students will learn about the basic Univerge hardware and software components features and services that interface with the Univerge SV8300 systems. . This self paced training course is designed for personnel who require knowledge of the NEC Univerge SV8300.2. .Describe the SV8300 Hardware. .Identify SV8300 licensing. Course Objective: Upon successful completion of this course you will be able to: .Identify SV8300 loading system software.6 NEC UNIVERGE SV8300 Installation CBT Course Description: The NEC Univerge SV8300 Installation CBT is a Computer Based Training module. . .Identify the SV8300 hardware and software components. Duration: You should reserve 2 working days to complete this Computer Based Training. It is designed as a prerequisite for other courses in the Univerge SV8300 curriculum. Recommendations for Computer Based Training: To get the most out of an online training session. Training Material: . take a look at the following recommendations: • Use an office that is not shared with other colleagues • Let people know that you are following an online training session and ask them not to disturb you during the session (put a note on your door that you are following a training session) • Redirect your calls • Switch off your email client during the online session • Switch off your mobile phone 30 .URL location to the CBT will be provided.Identify SV8300 Scripting. .Identify SV8300 Quick setup programming.

. .Chassis and Battery Box (2U Chassis). .Identify units/blades/ports and their power consumption. .Formalities. Course Objective: Upon successful completion of this course you will be able to: . . . Entry Requirements: Before engineers may enroll in this course the NEC UNIVERGE SV8300 Installation CBT (Computer Based Training) must be successfully completed with a 70%+ score on the final online test.SV8300 Positioning.Interfaces. . . .Install and connect SV8300 systems. .Use PCPro to configure SV8300 systems. . 2. .2.Create and run scripts for automated configuring and maintenance.System Configuration (1U Chassis).7 NEC UNIVERGE SV8300 Installation Live! Target Audience: This training is designed for personnel who require knowledge of the essentials elements of system installation and maintenance procedures for the NEC UNIVERGE SV8300.Provision and activate UCD features and queues. Install and connect SV8300 systems. 31 .Capabilities and Features. .Upgrade NEC DT700 series IP stations with new firmware. Course Subjects: 1. . ** This pre-requisite will be strictly adhered to**. Duration: 4 days Books: .CD-ROM with SV8300 manuals (PDF). .Use PCPro diagnostic tools for SV8300 status observation.Installation Aspects.Install and configure trunk blades.Upgrade the SV8300 system with new software. . Introduction.Student Handouts.

Create and configure ACD/UCD queues 8.Status lamps 9. . Upgrade SV8300 system with new software.Central Office trunk (COT) . .Clear system memory (start with a clean system).Identify blades. 32 .Feature programming . Create and run scripts for automated configuring and maintenance. .Scripting 7.Searching for Terminals . Use PCPro to configure SV8300 systems. 4. .Set system date and time. .Upgrade firmware of the Terminals 10.Offline upgrade . . 5. . Identify units/blades/ports and their power consumption. Upgrade NEC DT700 series IP stations with new firmware.Create and configure ACD/UCD group .Blade Update 11. Configure and program SV8300/NEC DT700 series IP stations.ITL Terminal AutoConfig Setup .IP Station login . Provision and activate UCD Features and Queues.3. Install and configure trunk blades .Create system data .Introduction. .IP Phone Manager . .Diagnostics.Scripting. .Create IP stations. . .IP Phone Manager .Backup and Restore System configuration . .Identify Units and their Power Consumption.ISDN trunks (BRI/PRI) . 6.Hardware installation .Configuration Guidelines.Software activation . Use PCpro diagnostic tools for SV8300 status observation.

.Identify unified communications with Business ConneCT.Formalities.Use diagnostic tools on the network.Troubleshoot on the SV8300 system.Identify cost accounting suite TABS7.Describe the procedure for License Management System . Course Subjects: 1.Identify configuration management with MA 4000 Management Suite. Entry Requirements: Before engineers may enroll in this course the NEC UNIVERGE SV8300 Installation must be successfully completed. . .Install and configure advanced features on the SV8300 systems.8 NEC UNIVERGE SV8300 Specialist Target Audience: This training will enable experienced SV8300 engineers to install and maintain the advanced features of the NEC UNIVERGE SV8300 platform.LMS. .Student Handouts.Define Alternative Routing.2.Configure Q. . Install and configure advanced features on SV8300 systems.Remote Unit. Duration: 5 days Books: . Course Objective: Upon successful completion of this course you will be able to: .Remote Site.Describe the need for bandwidth management and QoS. Introduction. . .SP30 Softphone. .CD-ROM with SV8300 manuals (PDF). . . .IP Station login. .Configure Least Cost Routing (LCR) and Toll Restrictions. Engineers who have completed the SV8300 Migration course and would like to enhance their knowledge of the SV8300 platform are also welcome to attend.SIG signalling and ISDN trunking. 33 . . . . . 2.

Peg count 10. . . .Debug with MP-Trace . Configure Q. Identify cost accounting suite TABS 7. .The Concept: Operator.Use MA4000 Assistant for changing buttons on a IP terminal 5. .CCIS peer-to-peer. .Outgoing digit conversion 11.Create a Call Response Report 7.LMS as a troubleshooting aid 8.Mobility Access 34 .Software activation . Describe the procedure for License Management System . Identify unified communications with Business ConneCT.Create a template for deployment of speeddialing .Combine roles in one person . . 4. .Station Message Detail Recording (SMDR) .LMS.Create a 3-party conference call . Describe the need for bandwidth management and QoS.Restrictions .Configure SIP trunking .Create Location Groups .World of Wireshark .Online upgrade.SMA .Use the Property Management System – PMS Test tool 9.SIG . Configure Least Cost Routing (LCR) and Toll Restrictions.Use MA4000 Assistant for updating personal information .and TOS values .ISDN .Centralized Voice Mail. 3. Identify configuration management with MA4000 Management Suite.Advanced Features 6.Setting Diffserv.Easy switching between roles .Alarm info .Install Fax over IP .SIG signalling and ISDN trunking.Incoming digit conversion . . . Use diagnostic tools on the network. Upgrade the SV8300 system with new software. Employee ..Q.Create an IP terminal .Configuring the Codec . Contact centre Agent.

Remote Breakout. 35 .Tenant Based Routing .Time Dependant Routing / Provider Selection .12. . Define Alternative Routing.

Tenants .Program User groups .9 NEC UNIVERGE SV8500 Advanced Target Audience: This course is designed for NEC customers.Program IP Centrex systems . . After the course. employees. the trainee will be able to: .Set up SNMP . Entry Requirements: The student has successfully completed the following courses: .Program Multi tenant systems . Message Area ID's.).CD-ROM (It is recommended to bring your own laptop.Network node recognition. Quality of service aspects and alarm collection via SNMP applications.NEC UNIVERGE SV8500 External Routing course .CCNA course or has equivalent advanced ICT knowledge. 36 .NEC UNIVERGE SV8500 Networking and Location Diversity course . IP Centrex Configurations 3. configuration and maintenance of complex SV8500 systems related to multi tenant. Multi-user aspects: .NEC UNIVERGE SV8500 Stand-Alone Installation and Configuration Course .Student Handouts.Local break out . . Course Subjects: 1. and Business Partners in charge of the installation.User Groups 2.2. alternative routing scenario’s. centralized server systems.Program Message area-ID’s for: . Duration: 3 days Books: . .SIP Fundamentals and Traces with Wireshark course. Course Objective: This course is meant for a System / Product Specialist.Assign Quality of Service in the network.

37 . Quality of Service Aspects: . .VLAN. 6.4. SNMP.ToS/DiffServ. Final Test and Evaluation.PAD settings. 5. . .Echo.

NEC UNIVERGE SV8500 Stand-Alone Installation and Configuration Course .Program ISDN (BRI and PRI).2. LCR 6.Program MG-SIP. the trainee will be able to: . Course Objective: This course is meant for a System / Product Specialist. . Tandem calls 5. Toll restriction 3. Entry Requirements: The student has successfully completed the following courses: .CCNA course or has equivalent advanced ICT knowledge. Basic Routing 2.Program SMDR and using test tool for SMDR. ISDN BRI/PRI 8. Duration: 5 days Books: .SIP Fundamentals and Traces with Wireshark course. employees. Course Subjects: 1. Digit conversion incoming 10. and Business Partners in charge of the installation. After the course.Student Handouts.CD-ROM (It is recommended to bring your own laptop.Program Q-Sig (PRI).10 NEC UNIVERGE SV8500 External Routing Target Audience: This course is designed for NEC customers. configuration and maintenance of SV8500 systems with routing to ISDN and QSIG Networks to SIP Providers and be able to collect call records with SMDR test tool. . . . Day/ Night switching 38 .). Digit Conversion outgoing 9. . Night service 7. . Area code restriction 4.Program CCIS.

Q-Sig .Overlap sending/receiving 13.Channel negotiation . Alternative routing: .Network node recognition with Q-SIG and CCIS 21.Open NS 20.Path replacement . Barring numbers 12. Save/restoring configuration file 16.Closed NS .CCNR and CCBS 17. SMDR 18. 39 . Downloading new firmware 15. Final Test and Evaluation.11. ISDN Supplementary services . CCIS . MG-SIP 19.Alternative routing with CCIS and Q-sig . Call history 14.ISDN addressing .

2.Automatic wake-up . Main features 3.11 NEC UNIVERGE SV8500 Hotel Functionality Target Audience: This course is designed for NEC customers. Numbering plan 5. Call history 10. Calling/called party number protection 9.Do not disturb . Entry Requirements: Student has successfully completed the NEC UNIVERGE SV8500 Installation and Configuration (Stand-Alone) course.CD-ROM (It is recommended to bring your own laptop. Guest name display 7. Hotel features: . Dterm with hotel functions 11. and Business Partners in charge of the installation.Message waiting 40 . House phone/Hotline 12. employees.Student Handouts.Room cut-off . Introduction 2. System data 4. Duration: 3 days Books: .Check-in/check-out . Phonebook for hotel 8.). Hotel Terminal functions 6. configuration and maintenance of a SV8500 system or SV8500 network operating in Hotel mode which can be applied more general in the hospitality line of business. . Course Objective: After the course the trainee will be able to understand and implement the Hotel features of the SV8500. Course Subjects: 1.

Guest station call record reset .Room status ..Guest administrative service . Final test & Evaluation 41 .Off hook alarm .Service call routing .Language service . Day night change 15.Secretarial service .Rotating Indial 14.Connecting Room service .Double Suite Room service .Room change .Announcement service .Announcement service guest station .Room status . Applications .Room data change .Guest room dial-in .Emergency call . Hotel Printer 21.Group Service . Location Diversity for Hotel 19.Suite Room service . Practice with Hotel facilities 22.BCT (OAI Interface) 20.Split access to outgoing . Hotel features over CCIS 17.Speed calling guest station 13.Direct data entry .MCI interface . Hotel Features over FCCS 18. PMS Interface: .Alert service .Maid status .Timing start . ISDN call rate 16.

and Business Partners in charge of the installation.Install IP telephones.Install software upgrades . announcements and conference) . ISDN . traffic classes. .Install the MG-2A/8A (analogue stations) .Upgrade a single system to a dual system . employees.Handle PCPro and PCPro Tools and the Clipboard tool . 42 .Handle the Installation Manager . trunk and tie lines.Install basic SMDR to create call records . Course Objective: After the course the trainee will be able to: .CD-ROM (It is recommended to bring your own laptop.Voice over IP Duration: 9 days Books: .Install the VS32 (music-on hold.Install the PIR with Dterms and analogue stations .Student Handouts.).Backing up and restoring the customer database .Install a single system . Entry Requirements: The student has had training and/or experience with: .Install a TSWR (MMG) .Load the system with customer data .Install a dual system .12 NEC UNIVERGE SV8500 Installation & Configuration (StandAlone) Target Audience: This course is designed for NEC customers.Telecommunications (PBX facilities.2. routing data.Understand the license mechanism.ICT . configuration and maintenance of a stand-alone SV8500 system.Load the operating systems . .

Installation of Dual system 11. Dterm Types 21. Installation of single system 10.Chief / Secretary 28. Service Feature Restriction Class 20. Numbering in the PIR 7. Number Plan Data 19. Upgrade from single to dual system 12.Virtual numbers . IP-PAD installation 27. Facilities: . Dterm (IP) Tones 24. PCPro 14.Call Forwarding-all/busy/no answer .Do not Disturb . Documentation overview 2. Alarming 43 . VS32 30. Power Supply 8. Registers/Senders/Receivers 18.Group Arrangements .Alpha Numeric Display . Registration Wizard 13. System Capacity 5. Downloading Dterm IP 23. MC-2A/8A 29. Dterm (IP) Language 25. PCPro Tools 15.Last number called . License mechanism 4.Call-pickup direct . Data memory backup 16. Dterm assignment 22.Call Back . Installation Manager 9. Hardware Architecture 3.Course Subjects: 1. Installation Aspects 6. System Reset 17. Dterm IP installation 26.Split call forwarding .

31. Maintenance commands 32. Final test & Evaluation. 44 .

13 NEC UNIVERGE SV8500 Networking & Location Diversity Target Audience: This course is designed for NEC customers.2. the trainee will be able to: . 3.SIP Fundamentals and Traces with Wireshark course. configuration and maintenance of a network with multiple SV8500 systems interconnected with FCCS protocol including SV8500 fall-back scenarios (location diversity). FCCS and CCIS. FCCS Location Diversity Business mode 7.Program SR-MGC. . Course Objective: This course is meant for a System / Product Specialist. FCCS location diversity in Hotel mode 8. Free numbering 5.). Qos aspects 6. SR-MGC location Diversity 9. Entry Requirements: The student has successfully completed the following courses: .CCNA course or has equivalent advanced ICT knowledge.CD-ROM (It is recommended to bring your own laptop. Course Subjects: 1. . Centralized billing 4. Duration: 3 days Books: . and Business Partners in charge of the installation. employees. FCCS and ISDN.NEC UNIVERGE SV8500 Stand-Alone Installation and Configuration Course .Program SR-MGC location diversity. 45 . After the course. . .Program FCCS.NEC UNIVERGE SV8500 External Routing course . .Program FCCS location diversity.Student Handouts. SR-MGC 2. Final Test and Evaluation. FCCS.

46 . . .Voice Facilities .Has had some training and/or experience with telecommunications.Student Handbook. .Voice Facilities .assign a prefix or a block of numbers to the numbering scheme.2. . Duration: 12 days Books: .install and configure SuperVisor 25/35 and night assistance. preferably with telephone exchanges. .read the numbering scheme.Operator.read and resolve alarms.understand basic routing but not be able to create or change external lines without help.Maintenance Manual (part 1.ErgoLine D330/340 User Guides + CE Manual. . .OM Commands Manual (MML). .Has successfully followed the basic ICT training or has similar experience.load new system software. . .Explained.change the hardware configuration. Entry Requirements: .load new system licenses.Step by step. . . . . .distinguish the various types of systems.SuperVisor 25/25 User Guides + CE Manual. the trainee will be able to: . . . .Facility Implementation manual . .SMPC User Guide.set up cost and call registration interface to external equipment. .make minor changes to project engineering settings. .do basic system management. .2 and 3).write and execute batch jobs.14 iS3000 SIP@Net Basic 1 Course Objective: After the course. .implement basic facilities. .do system starts and make back-ups.install and program digital extensions.

. Software Handling: . . 9.Add-on.File handling. . .Cabling. . Operational maintenance (OM) and SysManager Maintenance PC (SMPC): . 10.Configuration files (MIS. . Course Introduction to System Architecture. .Break-in.Reading and changing manager data items.LED indications.Colour codes. 7. . 6.Connectors. Number Analysis: .Analysis groups and compatibility.Loading firmware packages. . . . . PCT boards: . Maintenance mode. . . SuperVisor 25/35: . Changing project engineering data: . 4. .Service conditions.Traffic classes. options and timers).Night traffic.Directory number to circuit relations. . . 2. 8.OM handling.Firmware management. .Operator queues.Storage devices. . . journal & project data files).Manager data (limitations.Adding PCT boards. System starts.Abbreviated dialling / Individual abbreviated dialling / Last external number.DIL switches and strap settings. 47 .Facilities. . Facilities: . .Enquiry /shuttle /transfer.Facility class marks. 5. Assistance groups.Data management.Course Subjects: 1.Internal number analysis. 3.Hot line.

.Alarm unit. Command files: . .File Transfer Protocol. Group arrangement. . . 48 .Identification services.Do not disturb. 11. Licenses.Bootp. Introduction to TCP/IP.Call forwarding.General cancel code. 18.Automatic ring back. . 12.Trivial File Transfer Protocol.Central Name & Number Database (CNND). . .Ergoload. ErgoLines: . 17. .Desk sharing.External numbering scheme. .Function key programming. .Multiple Subscriber Number (MSN). 16. 15.SMPC script files. .Paging.Test Telephone. . . 14.SMPC dongle. .Installation.Batch jobs. . .Night traffic / special extensions.Terminal Endpoint Identifier (TEI). . . .Endgerat Auswahl Ziffer (EAZ). 19. .Alarms. Basic executive-secretary combination.Follow me. . .SMPC configurator.Give a line. SMPC aspects: . . System Assurance: . 13.Call waiting / Camp on busy. Introduction to routing: ..

. 4. 2. . Journaling: . .15 iS3000 SIP@Net Basic 2 Note: This training is available on a request basis only. Course Objective: After the course.and download software from a remote site.2.CIE.CCS.Understands inter-unit traffic and is able to add links to an existing inter-unit route.INC. . advanced electronics is not necessary.Create system backups.Change switching network cabling.Cabling. . . Course Subjects: 1. 49 .Has had some basic training in electronics.BIM software.Changing journaling (CHJOUR).SNS. .SSW810. Management and maintenance devices. Entry Requirements: .BIM.Connect external equipment to the BIM. . Duration: 2 days Books: .Student Handbook. the trainee will be able to do the following tasks on a CCS system: . preferably with telephone exchanges.Software upgrades on the CIE/BIM. upgrade the system software using dual mode. 3. . . . Hardware architecture: .Has had some training and/or experience with telecommunications.BIM Manual. . .Up.CIE firmware. Loading: .Load files into the system. . .

.Switching unit updating (UPDATE). Dual mode.Switching journal updating (SWJUPD). 50 . . 5.

.DPNSS. . . . External routing: . . . Entry Requirements: Has successfully completed the iS3000 SIP@Net Basic 1 & 2 courses.synchronise the system to the public or private network.Student Handbook.2. .OM Commands Manual.DPNSS Charge Reporting. Duration: 8 days Books: . .DPNSS Flexible Operator Service.Route tables. 2. the trainees are able to: . .DPNSS Route optimization. 51 . .project analogue routes.Sequence tables. ISDN routing: . .16 iS3000 SIP@Net Routing Note: This training is available on a request basis only. .project an iPVN route. External digital private routing: .g.Destinations/routes/bundles/ lines. 3. .project a Least Cost Call Route. Course Objective: After the course. Course Subjects: 1.project a DPNSS route. . . EURO-ISDN).Compatibility. . .project digital public routes (e.Basic routing.project a DPNSS route with voice compression (DTU-VC).Trunk Facilities on DPNSS Routes.Facility Implementation Manual: Networking and Routing.DPNSS Loop Avoidance.project a QSIG route.

Euro-ISDN. . 52 . . . . . . 4. .Circuit numbering.Voice compression (DTU-VC).ISDN protocols.IBSC and BSPT.iPVN route. . .LCCR.B-channel selection and channel negotiation.. .Private Virtual Networking (PVN). Special routing: .Free numbering.Clock synchronisation. .QSIG.ISDN Trunk aspects. .QSIG and ISDN addressing.

2. Course Objective: After the course. 3. Back-up maintenance in networks. .17 iS3000 SIP@Net Inter-Unit Routing Note: This training is available on a request basis only.Facility Implementation Manual: Networking and Routing. Entry Requirements: Has successfully completed the iS3000 SIP@Net Basic 1 & 2 and the Routing courses. 53 . the trainee will be able to project an Inter-Unit route. Course Subjects: 1. . Expanding the System with a Unit. Network Synchronisation.Student Handbook. 2.OM Commands Manual. Inter Unit Traffic. Duration: 2 days Books: . .Maintenance Manual. 4.

How to upgrade a CPU3000 system. the trainee will be able to install a CPU4000 in a new iS3000 system and will know how to upgrade/replace a CPU3000 in an existing iS3000 system.Customer Engineer Manual. Entry Requirements: . . 2.Has successfully completed the iS3000 SIP@Net Basic 1 course. Duration: 1 day Books: How to install the CPU4000 (including upgrade) .2. How to install the CPU4000.18 iS3000 Server Upgrade to CPU 4000 Course Objective: After the course. Course Subjects: 1.Preferably has also completed the iS3000 SIP Server course as well. 54 .

Understand and implement the SIP Trunking and Extensions aspects: .4.Knowledge of Voice over IP (VoIP) / Quality of Service (QoS). .Trained to the level of Call@Net 3. . Duration: 2 days Books: SIP in iS3000 . 55 . . Entry Requirements: . . Course Subjects: 1. . the trainee will be able to understand and implement SIP extensions and SIP trunks.Installing the In-System Gateway (ISG). .19 SIP in iS3000 Course Objective: After the course.Installing the SIP driver.Knowledge of DHCP/TFTP server.iS3000 projecting for SIP Trunking and Extensions.Customer Engineer Manual.2.Installing and configuring various types of SIP terminals.Various tools like Wireshark/Ethereal.

Various tools. .Installing SIP@Net. 56 . .20 SIP@Net Server Course Objective: After the course. the trainee will be able to understand and implement the SIP@Net Server aspects.Installing the Media Server .Configuring iPVN over SIP trunk .Has preferably completed the SIPin iS3000 course. like: iS3000 Convert Diag@Net Windows Event Viewer Simple Alarming System Info Console.Trained to the level of SIP@Net 4. . Entry Requirements: .1.Installing the SIP driver . Understand and implement the SIP@Net Server aspects: .Installing the SIP@Net Server.Customer Engineer Manual. Duration: 2 days Books: SIP in iS3000 .2. Course Subjects: 1.

Test & evaluation.DT700 Configuration Files . the trainee will be able to install/connect an IP-PM to the SIP@Net Server and to get a DT700 SIP terminal up and running on an iS3000 SIP@Net Server. 57 .Has successfully completed the SIP@Net course. Entry Requirements: . How to install/connect an IP-PM 2.21 SIP@Net Server Upgrade IP-PM & DT700 Course Objective: After the course.2.Load DT700 “Standard SIP” firmware using the IP Phone Manager .Management of DT700 terminals using the MA4000. How to get a DT700 SIP terminal up and running on an iS3000 / SIP@Net-Server. 3. . Duration: 1 day Books: Student Handout Course Subjects: 1.

the trainee will be able to: Understand hardware. contains all manuals required for NEC SL1100 system .Must have attended the XN120 Basic course. Overview of MyCalls Basic.2. License overview 6.Technical DVD.NEC SL1100 Student Handbook (including worked examples) . New navigation and service codes.USB Key . 58 . After the course.22 XN120 Migration to NEC SL1100 Course Objective: This course is designed for resellers or distributor engineers who have previously been trained on and have installed XN120 to enable migration to the new NEC SL1100 platform. Understand new script in PCPro. 9. Understand new navigation key features. New Voicemail (InMail). Understand new install features on Mycalls Basic. and installation of the system. 7. Course Subjects: 1. Understand new feature in PCPro. Hardware and installation 4.for storing training configuration and additional training documents and videos. 10. upgrade and license SL1100. Install and understand new featurs of InMail. Entry Requirements: . Understand changes between procedures. Overview of Desktop suite. Duration: 1 day Books: . Introduction 2. Software upgrade 5. Configure. PCPro new features 8. New feature overview 3.

59 .11. On-line test. Testing & Certification: Successful completion of the course along with passing the online test will qualify participants to install and maintain NEC SL1100 telephone systems.

60 .

call centre agents. administer things as terminals. Engineers can also learn how to train an end-user or customer on the specific application. call expenses and reporting.3. 61 . Application courses can be targeted at engineers .to know how to install and configure a particular application and administer to the client’s specifications. APPLICATION COURSES Learning to install. configure and manage an application. Application courses can also be applicable to end-users or customers as they learn how to manage the tool. call flows.The students will have plenty of hands-on time to experience the application and gain the know-how to pass this on.

. Agent.Knowledge of at least one of the following platforms on an installation level: . the student can follow these modules in his or her own pace. Entry Requirements: . the trainee will be able to: . . responsible for customer training and instructions. 62 .2000IPS/SV8300.SV7000/SV8500: . General knowledge regarding maintenance on SQL databases is recommended. Operator. Duration: This course is based on three Distance Learning (CBT) modules.ICT knowledge on advanced ICT course level.iS3000.Understand the technology used. As soon as the student is enrolled. The Business ConneCT application supports the following roles: Employee. These modules can be viewed on-line.NSO/Dealer trainers.SV8100. . responsible for Business ConneCT installations and configurations. . .3.Install and configure the employee and operator client.Customers who perform Business ConneCT installations or configurations. .Understand the features of the employee and operator role.Maintain and support the product. . so no travelling is required. Recommended: Business ConneCT makes use of a SQL database. How to set-up and maintain a Contact Centre is covered in a separate three-day course Business ConneCT Contact Centre. The Business ConneCT agent uses the Business ConneCT Contact Centre functionality.Install and configure the BCT (Business ConneCT) server .1 Business ConneCT Installation Target Audience: .Engineers. Course Objective: After the course. . Together with the manuals that are available with the Business ConneCT software.

.Documentation. One must reserve about 20 hours to follow the Distance Learning modules.Architecture.such as: Checking and changing configuration: filling the directory. Books: . DL module: Business ConneCT Employee functionality 3. The student can ask question to the trainers of the Training Centre via e-mail or a chatsession.Preparing an installation” . 2. When the student feels ready he can take the online test to conclude the training and measure his/her level of knowledge. . doing an actual installation and preparing for the exam. DL module: Business ConneCT Installation and Configuration . client rollout.Configuration Wizard. . DL module: Business ConneCT Operator functionality 63 .BCT software. troubleshooting and databse maintenance. .SQL Server . .Licensing: .Introduction .the student has to set up a configuration in his or her own lab to gain the necessary practical experience.Basic checks .Components. Course Subjects: 1.Manuals as available with the Business ConneCT software.

Build a Contact Centre using the design.Creating reports.Supervisor tasks: .NSO/partner trainers responsible for customer training. Course Subjects: 64 . .Understanding the monitor features.3. the students have to work on a customer case.Maintaining the Contact Centre. When the design is approved. . Course Objective: After the course. After analysing the requirement a design is created.Understand the different modules.Technical DVD including all documentation.Administrators responsible for call flows.Customers who perform Business ConneCT installations or configurations where BCT Contact Centre knowledge is required. Duration: 3 days Books: . Target Audience: .Engineers responsible for Business ConneCT installations and configurations where BCT Contact Centre knowledge is required. the trainee will be able to: .Has successfully completed the Business ConneCT Installation course. .Anybody interested in the Contact Centre features and possibilities of Business ConneCT. .2 Business ConneCT Contact Centre Note: This training course replaces the former Business ConneCT Basic Contact Centre and the Advanced Contact Centre. This case describes customer’s requirement for a Contact Centre. . After building a simple call flow. This approach requires a pro-active and postiive attitude from the students! Entry Requirements: . . the Contact Centre must be built. . .Create a Contact Centre design based on customer’s requirements. . In this training course the differrent modules will be explained.

65 . The Design will count for 30% of the total score. The trainee will be certified only when both the live training and the online test have been successfully completed.Identification.Messagebox .Attendant . the implemented Contact Centre will also count for 30% and the theoretical online test will count for 40% of the total score possible.The following Business ConneCT Contact Centre modules are included: .Transfer . The following techniques are included: Skill based routing Outbound services Email routing This course will be rounded off with an online final test.End Call .Starter .

Duration: 2 days Books: .Manage agents and agent groups. 6. . 3. Administrator tasks. . 7.Student Handbook. 2. . Course Objective: This training covers the Business ConneCT Supervisor tasks for Contact Centre use.Assign and create prompting.3.Business ConneCT Administrator guide. Course Subjects: 1.Business ConneCT Supervisor guide.Basic knowledge of Microsoft operating system(s) on user level. Target Audience: . . Entry Requirements: . .Persons responsible for customer training.Business ConneCT Agent Manual.3 Business ConneCT Supervisor Note: This course is on request only. . . . Roles in the Contact Centres. 5. .Monitor the Business ConneCT Contact Centre application.Create and understand reporting.Alter the call flow regarding basic linking and timers.Basic understanding of Call Centre terminology. . Call Flow modules.Configure Wall boards. Evaluation and final test.Contact Centre Supervisors. After the course. 4. Call Flow activities. . Introduction to Contact Centres. 66 . Supervisor tasks.Understand the concept of a Business ConneCT Contact Centre application. the trainee will be able to: . .Understand the build-up of a call flow.

features. iPhone WM and Web-client. Understand the technology used.Commercial materials (sales kit) 67 . Understand the LDAP integration with Active Directory. . . responsible for customer training and instructions. Understand the iS3000. Books: . After the course.NSO/Dealer trainers. Course Objective: This course covers the installation and configuration of the SMC solutions. Blackberry.User guides for Nokia. . Some basic Linux knowledge is recommended. BlackBerry. including installation on the smartphone and integration with the PBX platform.Experience with the iS3000 and/or SV8300 and/or SV8500. Maintain and support the product. Entry Requirements: .Recommended .FMC Installation questionnaire.4 Business Mobility Smart Mobile Client R3 Target Audience: . Duration: 2 days.The EMG servers runs on a Linux server. Android. responsible for Smart Mobile Client installations and configurations .Have an excellent understanding of ICT on advanced level. SIP@Net. iPhone and Android.Engineers.Enterprise Mobility Gateway Administration Guide. Install and configure the Mobile Client application on Nokia.Student Handouts. . Understand the features of the EMG server and Mobile Client.3. the trainee will be able to: Install and configure the EMG server. The training starts with a sales-support level overview of the SMC solution. SIP trunking and SIP extensions .EMG Audio Guide. . . SV8300 and SV8500 integration.

. . 68 .FMC Handoff.FMC LDAP.Final Test.FMC Security .Course Subjects: .FMC Maintenance & Troubleshooting. .Day 1: Installation & Configuration . .Introduction: Sales Support presentations of SMC R3 .Install and configure Business Mobility FMC/Mobile Client.FMC EMG Server. .FMC Installation.FMC Presence .FMC Call Flows. . . Day 2: .FMC Overview. .FMC Configuration.

.Understand IP multicast. .Understand the Synchronization structure: hierarchy. Duration: You should reserve 3 working days to complete this Computer Based Training.VoIP knowledge. .Understand the most important items in the DECT technology. .Understand how to install IP DECT. Trouble Shooting (Performance Analyser) and Site Survey and subsequently be certified for IP DECT. This self-paced training course is designed for those who require knowledge of the IP DECT system. 69 . an IP DECT Live training is available.Understand the Business Mobility IP DECT System architecture. . .Understand the call setup procedures in IP DECT. During the CBT you can chose which platform you wish to follow. Entry Requirements: The entry requirements for this CBT are as follows: . When the student has passed the test.Identify the various networking structures in IP DECT.SV8300 . .IP technology knowledge on CCNA level.Setup a PBX (of your choice) for IP DECT.PBX types with SIP connectivity. behaviour. . .SV8100 .Do troubleshooting.Engineers with a working knowledge of the PBX to which the IP DECT is connected. Course Objective: Upon successful completion of this course you will be able to: . . The training module will be completed by an on-line test. . This can be any type of PBX offering SIP connectivity.Do troubleshooting on the Synchronization Hierarchy. . .Understand IGMP. This Business Mobility IP DECT CBT is available for IP DECT on the following PBX types: . This training should be followed to get required information about IP Networking.Understand the call setup procedures between IP DECT and the PBX.3.Use the menu items in the DECT Manager. .5 Business Mobility IP DECT CBT Course Description: The Business Mobility CBT is a Computer Based Training module.

70 .URL location to the CBT will be provided.URL location to the online test will be provided at student’s request. Recommendations for Computer Based Training: To get the most out of an online training session. take a look at the following recommendations: • Use an office that is not shared with other colleagues • Let people know that you are following an online training session and ask them not to disturb you during the session (put a note on your door that you are following a training session) • Redirect your calls • Switch off your email client during the online session • Switch off your mobile phone.Training Material: . .

do a Site Survey. “Question and Answer” time 71 . .3. Site Survey etc.install an IP DECT system in a Branch Office configuration.Administrator guide. .Additional Info for Site Survey IP DECT. Entry Requirements: .Before engineers may enrol in this course. It is the link between the Business Mobility IP DECT training and Business Mobility IP DECT in real life. they should have followed the Business Mobility IP DECT CBT (Computer Based Training) training and they should have successfully passed the test with 12 of the 15 questions correct.6 Business Mobility IP DECT Live Note: The Business Mobility IP DECT Live training is a training module for participants that have completed the Business Mobility IP DECT CBT.Formalities. And.install an IP DECT system in a Routed Head Quarter configuration. 2. Introduction: . . there are Q&A sessions.Customer Engineer Manual for the platform of your choice. . . Target Audience: This training is designed for those who require practical knowledge of essential subjects on Business Mobility IP DECT. This Business Mobility IP DECT Live training is PBX Platform independent. Course Objective: Upon successful completion of this course you will able to: .Student Handouts. . Course Subjects: 1. trouble shooting with Performance Analyser.use the Performance Analyser. .interpret the results of the Performance Analyser. It gives hand-on experience on important matters like IP Networking. ** This prerequisite will be strictly adhered to**.Site Survey Manual. Duration: 2 days Books: . .

. . .How and where to use directional antenna’s . IP DECT installation.Quick review of the explanation of a Branch Office Configuration configuration . . 8. . Site survey – practice.. 6.Reporting the results. Site Survey . 72 .Setting up a Routed Head Quarter configuration.Setting up a Branch Office Configuration.Practical session: determining the problems in a real life IP DECT System Archive. .Use of the Site Survey Tool. . 7.(Quick) installation of IP DECT.Practice. .Short explanation of the results of the IP DECT Performance Analyser. Site Survey – using directional antenna’s.Short explanation of the IP DECT Performance Analyser. Evaluation and Final Test. . . 3. .theory.Quick review of the explanation of a Routed Head Quarter configuration . Setting up IP DECT in a Routed Head Quarter.Theory behind the Site Survey. 10.Radio Signal Propagation. . Setting up IP DECT in a Branch Office Configuration.Executing a Site Survey 9. IP DECT Performance Analyser. 4. 5.Time to ask questions based on the CBT results. .Preparation of a Site Survey.

. • MA4000 Expense Management. . Books: . Expense Management and Business ConneCT with E-mail services. • Business ConneCT Installation. 73 . .Student Handouts. .Integrate the DS configuration with an LDAP source like Microsoft’s Active Directory.3.Set up and configure the DS configuration. Expense Management and Business ConneCT with Windows Authentication. .Understand the prerequisites and requirements of the Directory Synchronization (DS) model. Contact Carla Harris for the URL and password for this entrance exam. .Setup MA4000. .Setup HTTPS/SSL for MA4000 and Expense Management.Integrate MA4000. Because of the complexity of the subject. Entry Requirements: Trainees must have successfully completed the following training courses and must have gained sufficient field experience on these subjects: • A basic training in SV8300 or iS3000. Trainees must have basic knowledge on the following subjects: • • • • Windows Domains Windows Security (Policies) Encryption SQL Server architecture Prior to attendance/enrolment in the Practicum one must pass an on-line test.Setup Office and Hotel Integration for Business ConneCT. the trainee will be able to: .Troubleshoot the DS configuration. Duration: 3 days.7 Directory Synchronization & Integration Practicum Course Objective: After the Practicum. • MA4000 Configuration Management. we will strictly adhere to the entry requirements.

.Dial from Outlook .Voice Mail to email . 74 .- Directory Synchronization Solutions Guide. the quality of the configuration built during the Practicum determines whether or not the attendee successfully completes the course.Preparing the PBX and installing the software.Installing Expense Management .Website popup . Active Directory.Hotel PMS Integration Note: Optional*: Depending on the time available the trainee can select which topics to implement.Instead of a final test.Configuring Windows Domain.Installing NECCAS/LMC/MA4000 .Implement secure communication based on Certificates.Outlook Calendar Integration . B. . 1. 6.Setting up Certification Server . . BCT Office and Hotel Integrations (optional*) .Installing SQL Server .Setting up Aranea for MA4000/BCT configuration .Architecture 2.Dial from MS Office .Tapi dialer .Setting up LDAP for Active Directory/MA4000 sync . Directory Synchronization Administrator Guide. DNS etc. N.Dial from MS Internet Explorer .Setting up E-mail server and client.MA4000 and Business ConneCT client login based on Windows login account 5. 3. Directory Synchronization .Outlook Contact popup . Directory Synchronization Introduction . HTTPS/SSL for MA4000/Expense Management (optional*) . Course Subjects: The majority of time is reserved for practical exercises in which attendees have to use the different documents to build the Directory Synchronization model.Installing Business Connect . Windows Authentication (optional*) .Checking MA4000/Expense Management datasync 4. Installation and configuration .

Entry Requirements: The student has had training on a SV8100. Course Subjects: 1. Auto Firmware Upload Tool (SV7000) 11. Platform support 2.By Web programming . Firmware 10. . Terminals range 3.By AutoConfig 7. SV8500.use some of the features of SDK.DT700 Series Terminals Course Objective: This course is meant for a Customer / Field Engineer. .handle the IPPhoneManager. Web Manager 9. . . Layout 4.load (new) the firmware. . Installation/removal modules 75 . Add-on Modules (not available yet) 12.create an AutoConfig file. .3. SV7000 system or NEAX2400 system.8 DT300 . SV8300.download an AutoConfig File to a terminal. IPPhoneManager 8.install the DT300 . the trainee will be able to: . Upgradeability 6.Student Handbook.configure the terminal via local programming or web programming.use the Auto Firmware Upload Tool (SV7000).DT700 terminals. Configuration setup . Features 5. .upgrade a terminal (modularity. Duration: 2 days Books: . After the course. .By Terminal .

13. SDK (partly) 14. Practice time

76

3.9

MA4000 System Management

Course Objective: After the course, the trainee will be able to: - Understand the concept of MA4000; - Install and configure MA4000; - Project the ISPBX(s) for MA4000; - Discuss security issues with the IT-Manager - Configure and modify the 2000IPS, SV8300 and iS3000 within the scope of the MA4000 functions. Entry Requirements: Has successfully completed the NEC UNIVERGE 2000 IPS Installation Engineer course and/or the iS3000 SIP@Net Basic 1 course and/or NEC UNIVERGE SV8300 Installation course. Duration: 3 days Books: - Student Handouts; - MA4000 Installation Guide. Course Subjects: 1. MA4000 Introduction - Architecture 2. Installation and configuration - Preconditions - Installation - Configuration 3. PBX interfacing - Connection to 2000 IPS/SV8300. - Connection to iS3000 - MA4000 alarm client 4. Security - Methods of improving MA4000 Security 5. MA4000 Setup: - Logins; - Manager Roles; - MA4000 Setup; - Assistant;

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- Organization; - Alarm setup. 6. Voice System Setup: - Voice System Management; - Voice System Synchronization; - LDAP Server Management. 7. Users and Devices: - User Management; - Extension Management; - Group Management; - Mailbox Management; - Template Management; - Range Programming. 8. Utilities: - LDAP; - Reports; - Audit Logs; - Background Tasks.

78

.Install and configure MA4000 Expense Management. Reports: 79 .Database maintenance . .9 user guide. PBX interfacing .Managing Organization Personnel.Integration with MA4000. Duration: 2 days Books: . .Preconditions .SQL-server back-up 5.Importing data. .10 MA4000 Expense Management Course Objective: After the course. Installation and configuration . Entry Requirements: Has successfully completed the MA4000 (Configuration Management) training. .MAS 9 Installation Guide.Connection to 2000 IPS . MA4000 Expense Management Introduction . Course Subjects: 1.Student Handouts.Server preparation: SQL-Server installation .Managing logins and access rights. .Accounting v. . Maintenance .Understand the concept of MA4000 Expense Management. 3.Architecture 2.Installation . the trainee will be able to: .Loading v-lists . 6.Project the ISPBX(s) for MA4000 Expense Management.3.Managing Telephony Resources.Configuration .Connection to iS3000 4. Managing organization utilities: .

Cost plans.System settings. 8.Price plans.User defined reports. .Service providers.Configuring reports. 9.Routes.Task manager. 7.Import / export jobs.Monitors: . . Billing: . .. Costing: . .Rates and discounts. . . .Introduction. . Maintenance: .Categories. 80 .

RAID or SAN-based storage configuration knowledge • Microsoft Windows Server 2003/2008 system administration experience • Significant ICT and network knowledge Duration: 5 days Books: 81 .Utilize ev commands and other utilities . classroom course covers the positioning and technical installation and configuration aspects of the Marathon EverRun FT/HA and EverRun 2G products Through interactive discussions and hands-on exercises. participants will install and configure the advanced components of the everRun FT/HA and 2G environment. install and configure everRun FT/HA and 2G environments .3.11 Marathon EverRun FT/HA and EverRun 2G Course description: This intensive.Able to handle tenders for the EverRun products and NEC applications and communication servers.Detail how to harvest logs . install and configure Split Site Entry Requirements: • Working knowledge of Intel & AMD server hardware • SCSI.Describe repair scenarios .Describe hardware and software requirements for everRun FT/HA and 2G product environments .Detail redirection concepts. install and configure an everRun multi-host environment .Understand the positioning of the EverRun products .Identify common troubleshooting issues and provide appropriate support . including network and storage redirection . Course Objectives: At the end of the course.Use Marathon utilities to monitor and manage your everRun FT/HA and 2G environments .Plan. .Understand Marathon virtualization concepts .Plan.Understand system upgrades and applying hot fixes . as well as review more in depth troubleshooting scenarios.Plan.Plan and execute an upgrade the everRun FT/HA and 2G (multi host) environments . you will be able to: .

Common Troubleshooting .Design boundaries and solution requirements 2.Upgrades and Hotfixes .Networking Review & Detail .Utilities . everRun FT/HA – Installation & Administration Theory & Lab book everRun VM/2G – Installation & Administration Theory & Lab book everRun VM/2G – Advanced Features Theory & Lab book Course Subjects: 1. Introduction: .Technical primer business C&C .Migration of PVMs .Troubleshooting Scenarios .EverRun FT/HA Environment Installation .Upgrades and Hot fixes .Drivers for business continuity and consolidation .everRun VM/2G Installation .System Architecture .EverRun FT/HA Functionality & Requirements .System Architecture . proposition.Redirecting Hardware .Utilities .SplitSite Overview .Site Preparation .Networking .Supported NEC Unified Solutions . products. Technical Course Overview . pre-sales and solution boundaries presentations.Event Error Handling .Protect & Unprotect VMs .Proposition summary Unified Business Communications .Redirection .Pool Master Failover .everRun eAC Overview .everRun VM/2G Functionality & Requirements .Multi-Host Configuration 82 .- Business C & C primer.Preparation for Installation of everRun FT/HA .Dynamic Upgrade Overview .SplitSite .

- Adding a host DR Backup & Restore Exchange Solution Overview Upgrades Repair Scenarios & Troubleshooting Evaluation & Final Test 83 .

Has successfully completed the Business Mobility IP DECT Course . . Concepts and Installation 3. 7.Messenger@Net Administrator Guide. Therefore in this training only the Modules that are delivered in the commercial Basic Package for Messenger@Net are covered. printed version of the Module Descriptions and Table Descriptions Course Subjects: 1. 4. Course Objective: After the course.Has working knowledge of Windows 2000 Professional. Duration: 4 days Books: .12 Messenger@Net Basic Note: The term "Basic" refers to the Commercial "Basic" package for Messenger@Net and not to the technical level of this course.Do trouble shooting on CE level. The eWEB module and setting up the WEB interface.0 CE Manual. the additional Messenger@Net modules of the Commercial Advanced package are covered.8. 6. . 5.From the Installation CD-ROM. ISPBX configuration.Has successfully completed the Call@Net Basic or at least upgraded to Call@Net 2. . . In the Messenger@Net Advanced training.Make a working configuration with the available hardware and software.Has successfully completed the Advanced ICT training. Configuration via eCONFIG (and partly via eGRID).Install Messenger@Net in an existing Network. . 84 . This working configuration includes all Modules that are supported by the Basic (commercial) product release of the Messenger@Net. Entry Requirements: . Business Mobility (IP DECT) connection. .3. Database Types. the trainee will be able to: .Messenger@Net Rel 3. What is Messenger@Net 2.

Trouble shooting tools. 16. 14. 12. 15. Detailed explanation of the eLOG module followed by practical exercises. 85 . eBackup module followed by practical exercises. Detailed explanation of the eTaskManager module followed by practical exercises. Connection to Traditional DECT (iS3000) and Business Mobility (IP DECT) are explained in detail. 10. Detailed explanation of the eAPI module followed by practical exercises. Detailed explanation of the eWatchdog.8. eGuarding. 11. 13. Detailed explanation of the eESPA module followed by practical exercises. 9. Detailed explanation of the eCAP module followed by practical exercises. Detailed explanation of the eDMSAPI (Inbound and Outbound) module followed by practical exercises. Detailed explanation of the eIO module followed by practical exercises.

patch handling .Basic knowledge of telecommunication technology (SIP. Duration: 5 days Books: . Relays.group.Basic understanding of PC components and IP technology. Man down supervision . . Tool.Basic skills in Windows OS Systems.3. SMS.4 8.Configuration outgoing Interfaces (Broadcasting) 4. ISDN) .13 MobiCall Messenger Solution Course Objective: After the course. Alarm.Install.CD of MobiCall with latest Release. .Combine incoming and outgoing Information for complex alarm scenarios . (Messaging) 6.4. Emaiin .Commissioning of MobiCall platform specific and general settings . Dect Localisation 11. DLMS. WEB.WEB GUI Standard Applications 86 .Personalized NewVoice FTP Account.Conference calls (SIP) 5. Installation of MobiCall Solution 2. the trainee will be able to: . Course Subjects: 1. Analog Sensors (Wago) .. email. ESPA4.Analyse MobiCall System logging. SQL. configure and commission the MobiCall Messenger Solution with incoming and outgoing interfaces.Student handbook. Group.Configure customer specific alarm requirements.. GenericPrinter 9. Entry Requirements: . . Dry contacts.Understanding of MobiCall workflow and alarm processes 3.Commissioning of special functions 10.. .Configuration incoming Interfaces 7. . CAPI Driver.person .

analysis and reporting. Wago Controller 13. Messenger 19. WEB Applications 18. Profile and Application Administration 17. 87 .WEB Extended User Right Management .System upgrade . IP/ V24 Converter (Moxa) . Conference Board .Implementation of common Hardware 12.1st/ 2nd Level error tracing.. Visualiser 20. SMS Module 14.Backup and System recovery 15. WEB Configuration 16.

88 . the trainee will be able to: .Knowledge and skills on IP networking. Final test and evaluation.3. install and troubleshoot a network based on NEC Assured Mobility components (WL5100.Implement voice functions on Spectralink SIP WLAN terminal in combination iS3000.Knowledge and skills on one of the platforms (2000 IPS. 2. RADIUS service. Duration: 5 days Books: Various manuals and presentations will be provided in PDF format.14 NEC UNIVERGE Assured Mobility Course Objective: After the course. Voice platform aspects. Introduction. Site survey and diagnostics. Assured Mobility product offer. 8.Implement voice functions on MH250 in combination with 2000 IPS and SV7000 voice platforms. . WL1500 and WLMS). MH250 terminal. 4. 15. . Spectralink SIP terminal. 11. SV7000 or iS3000). 3. 9. Radio planning. Direct path feature. .Understand wireless LAN techniques. Authentication and Encryption. Quality Of Service for converged operation. 13. SVP server. 10. 5. Entry Requirements: . 7. .Configure. 12. Course Subjects: 1. 6. Wireless LAN Management System. WLAN technology. 14.

Configure WL1700 using the Easy Setup procedure. SV8100/WL Capacities. the trainee will be able to: Understand the basics of 802. and with the skills required to install. After the course. Upgrade the firmware of the WL1700/MH240.Must have attended an Aspire to SV8100 Migration Course or SV8100 Basic course or the SV8300 Installation course and have attended the SV8100 VoIP Extension/Networking course. Deployment Guide Overview 5. Understand the different security types of 802. Course Subjects: 1. who wish to add these products to their knowledge. Deploy and position WL1700/WL1500.3. 4. Hardware Introduction. support and troubleshoot such installations. Entry Requirements: . 3. Configure MH240 to connect to an SV8100 via WL1700/WL1500. Upload and download config files to and from the WL1700.11 Wireless LAN’s. Troubleshooting.Student Handouts. Easy Setup. Duration: 2 days Books: . 2. 89 . This course is aimed at engineers who have experience on SV8100 systems.15 NEC UNIVERGE MH240 for SV8100/SV8300 Course Objective: This course is designed to provide students with knowledge of SV8100 WiFi products. Testing & Certification: A short written test will be undertaken on the final day of the course.11 Wireless LAN’s. Introduction to WLAN’s. 6.

install and configure the voicemail hospitality functionality using the 90 . NEC PMS Lite and UM8000 Voicemail hospitality solution with the skills required to install. Install UM8000 voicemail for hospitality. 5. including the PMSU. Entry Requirements: . The course will be particularly advantageous for those engineers who install/support such Hotel applications for the SV8100 system. Course Subjects: 1. support and troubleshoot such installations. After the course. Duration: 1 day Books: . Explain the basic concept of Hotel integration. Configure the Hotel features.3. who wish to gain additional knowledge of the Hotel capabilities for the SV8100 system. Install and Configure Hotel Integration. benefits etc. . Install and Configure PMS adapter. . Configure NEC PMS Lite Hospitality Solution. . install and configure the NEC PMS Lite Hospitality software. Configure SV8100 system for Hotel working.Explain and configure the PMS functionality using the PMSU adapter. Configure UM8000 Voicemail Hospitality Solution.16 NEC UNIVERGE SV8100 Hotel Course Objective: This one-day course is designed to provide students with advanced knowledge of the SV8100 Hotel solution. 4. . 2. the trainee will be able to: Explain the basic concept of Hotel solutions.Features available. Install and Configure NEC PMS Lite Hospitality software.Install and configure Hotel.Explain. Configure PMS Solution. .Student Handouts.Explain. This course is aimed at engineers who have experience on SV8100 systems. 3.Engineers must have attended SV8100 programming courses and have a reasonable knowledge of Hotel.

91 .UM8000 voicemail blase. 6. Final test.

Explain the basic concept of InMail. Entry Requirements: . Configure Unified Messaging using InMail. 92 . and with the skills required to install. .Engineers must have attended SV8100 programming courses and have a reasonable knowledge of Voice Mail. .Student Handouts. .Install and configure IntraMail card. Install and Configure InMail.17 NEC UNIVERGE SV8100 InMail Course Objective: This one-day course is designed to provide students with advanced knowledge of the SV8100 InMail Voice Mail solution.Explain and configure the InMail and using Microsoft Outlook explain the configuration of Unified Messaging. 3. Course Subjects: 1. support and troubleshoot such installations. Configure SV8100 system for InMail working. . Configure Automated Attendant Solution. 2. Experience/Exposure to Microsoft Outlook may be required. This course is aimed at engineers who have experience on SV8100 systems. Configure Automated Attendant Solution. the trainee will be able to: Explain the basic concept of InMail. 4.Features available. Final test. benefits etc. The course will be particularly advantageous for those engineers who install/support such Voice Mail applications for the SV8100 system. Configure Unified Messaging using InMail. who wish to gain additional knowledge of the Voice Mail capabilities for the InMail system. Install and configure InMail.3.Explain and configure the Automated Attendant functionality using InMail. 5. Duration: 1 day Books: . After the course.

My Calls Call Centre. . What is MyCalls.3. Install and Configure MyCalls. Create and configure Real-Time views.An introduction to MyCalls and what it can do. Delegates will also learn how to install. Course Subjects: 1. 3. configure and run reports. Create. Entry Requirements: . After the course.Specify the PC requirements.Engineers must have attended a SV8100 programming course and have a reasonable knowledge of PC’s.day course is designed to provide students with knowledge of the MyCalls product suite available on the SV8100. 93 .Student Handouts. MyCalls. MyCalls Call Manager. support and troubleshoot MyCalls for SV8100. the trainee will be able to: Describe the features available it the different levels of the product. configure the SV8100. 2.Description of the 4 different product levels and the features available in them. Understand different installation scenarios.18 NEC UNIVERGE SV8100 MyCalls Call Manager Course Objective: This one . . Install and configure MyCalls. install MyCalls and use the configuration import tool. Understand MyCalls and its Capabilities. MyCalls Enterprise. This course is aimed at engineers who have experience on the SV8100 and wish to gain knowledge of the MyCalls application suite. Troubleshoot installations. Product Scope . Understand the licensing of MyCalls. Understand the Pre-installation requirements. Duration: 1 day Books: .

.A look round at the features available in MyCalls. MyCalls Call Manager. Costing. Licensing. add / remove devices.The extra features available in MyCalls Call Manager. 94 .4. 5. alarms and reports. How to request and install a license. enhanced reporting. Enhanced alarms. . 6. MyCalls Application Tour . Configure real-time screens. Grade of service. 7. Organisational view. Final test.Understand the licensing procedure.

Install and Configure MyCalls Call Centre. Install and configure Agent Control. Analyse Agent Performance. . Course Subjects: 1.MyCalls Call Centre gives a Call Centre manager full visibility of what staff are doing and how efficient they are. the trainee will be able to: Configure MyCalls Call Centre Agents and Pilot Numbers. Programme Create Custom Reports.Engineers must have attended an SV8100 MyCalls / Call Manager course. Entry Requirements: . MyCalls Call Centre or Agent Control After the course. Create Real-Time User Views. The course also shows the enhanced functionality available using the Agent Control interface. Delegates will become comfortable with custom reporting and how MyCalls reports on the SV8100’s ACD. Create Custom Reports.Learn the basics on how to configure ACD on the SV8100. This course is aimed at engineers who will be installing ACD. Understand skill based routing. Why use MyCalls Call Centre.Student Handouts. Duration: 1 day Books: .19 NEC UNIVERGE SV8100 MyCalls Call Centre / Agent Control Course Objective: This one – day course is designed to provide students who are familiar with MyCalls the ability to use its Call Centre Capability. 95 . The agent control interface allows ACD agents to login using the MyCalls application and ACD supervisors to flexibly move agents between ACD groups. Use Grade of Service and Grace Periods.3. . Configure MyCalls to monitor agents. 2. Understand Call Centre Licensing.

Agent Reporting. Discover how to setup and use Agent unavailable codes for enhanced supervisor monitoring.Learn how to login to ACD groups using the MyCalls application. 5.Create daily. .3. weekly. 6.Configure reports to look at Agents performance in detail. 96 . Final test. 4. monthly performance reports automatically. Key Features . Install and Configure Agent Control . Configure alarms to monitor a call centres performance.

. Use Grade of Service and Grace Periods. Install and Configure MyCalls Enterprise. . Understand the concept of Users in MyCalls. users and advanced configuration.Student Handouts.Engineers must have attended an SV8100 MyCalls / Call Manager course.Understand more about call costing.3.Learn about the different ways MyCalls Enterprise can be configured to work. After the course. 2. 3. Understand how to configure MyCalls Enterprise. reporting. MyCalls Advanced Features. This course is aimed at engineers who wish to gain an understanding of the advanced features available in MyCalls and MyCalls Enterprise. Final test. Understand how reporting and security works for MyCalls Enterprise. Course Subjects: 1. Duration: 1 day Books: . the trainee will be able to: Understand the functionality of the different installation scenarios. Create Real-Time User Views. Entry Requirements: . The course also covers all aspects of MyCalls Enterprise. 97 .20 NEC UNIVERGE SV8100 MyCalls Advanced / Enterprise Course Objective: This one – day course is designed to provide students who are familiar with MyCalls the ability to use its advanced functions and features. Create Custom Reports.

the trainee will be able to: Describe the features available at the different levels of the product. Course Subjects: 1. Run reports. Install and Configure MyCalls Call Recorder. including Analogue. . Primary rate and SIP recording devices. Troubleshoot installations. Basic rate. Licensing.3. After the course. What is MyCalls Call Recorder? . MyCalls Call Recorder Feature Tour. support and troubleshoot MyCalls Call Recorder. . 5. This course is aimed at engineers who have experience of MyCalls and wish to gain experience of the Call Recorder on either SV8100 or XN120. Understand different installation scenarios.Description of the different products and the features available. configure the SV8100.An introduction to MyCalls Call Recorder and what it can do 2. Duration: 1 day Books: . .Student Handouts. install MyCalls and use the configuration import tool. Install and configure Call Recorder.Knowledge of XN120 MyCalls or SV8100 MyCalls is required.Specify the PC requirements. Entry Requirements: . Delegates will learn how to install. Understand the Pre-installation requirements. 98 . Understand the licensing of Call Recorder. 3.21 NEC UNIVERGE SV8100 MyCalls Call Recorder Course Objective: This course is designed to provide students with knowledge of the MyCalls Call Recorder. Product Scope.A look round at the features available in MyCalls call Recorder. Understand Call Recorder and its Capabilities. 4.

. 6. 99 . Final test.Understand the licensing procedure. How to request and install a license.

Final test. Configure Automated Attendant Solution. Entry Requirements: . who wish to gain additional knowledge of the Voice Mail capabilities for the UM8000 system.22 NEC UNIVERGE SV8100 UM8000 Voicemail Course Objective: This two-day course is designed to provide students with advanced knowledge of the SV8100 UM8000 Voice Mail solution.Features available. Configure Unified Messaging. After the course. Install and configure UM8000. . 5.Student Handouts. Experience/Exposure to Microsoft Outlook may be required. This course is aimed at engineers who have experience on SV8100 systems. Install and Configure UM8000. Course Subjects: 1. 4. benefits etc. Duration: 2 days Books: . and with the skills required to install. Explain the basic concepts.3. support and troubleshoot such installations. 2. 3. the trainee will be able to: Explain the basic concept of the UM8000.Engineers must have attended SV8100 programming courses and have a reasonable knowledge of Voice Mail. 100 . Configure Unified Messaging. The course will be particularly advantageous for those engineers who install/support such Voice Mail applications for the SV8100 system.

and with the skills required to install.Must have attended an SV8100 VoIP Introduction or Aspire VoIP course and have a reasonable knowledge of IP Networking. Describe the SV8100 VoIP capabilities. Explain the need for QoS. Configure the system for IP Precedence/Diffserv. Course Subjects: 101 . Install and configure the SIP Softphone. Should also have an understanding of F-Route. The course will be particularly advantageous for those engineers who install/support the more advanced VoIP scenarios. support and troubleshoot such installations. Explain SIP Carrier connectivity. Install and configure NEC IP Phones. Duration: 3 days Books: .3. Describe the differences between VoIP Protocols. who wish to improve their knowledge of the VoIP capabilities of the systems. This course is aimed at engineers who have experience on SV8100 systems. Troubleshoot VoIP networks. Install and configure SIP Extensions.Student Handouts. Entry Requirements: .Only available to engineers employed by NEC Infrontia Authorised Resellers or Distribution Account holders. Configure IP Networking using SIP. After the course. the trainee will be able to: Explain the basic concept of VoIP. Configure NetLink. .23 NEC UNIVERGE SV8100 VoIP Extension / Networking Course Objective: This two-day course is designed to provide students with an in-depth knowledge of the SV8100 VoIP extensions and networking capabilities.

.NEC IP Phones: Connection of NEC IP Phones (DTerm IP and DT700) to SV8100 . 2. Limitations and future capabilities. Testing & Certification: A short written test will be undertaken on the final day of the course. .NetLink: Implementation of multi-site NetLink. If successfully completed.Hands-on Networking mode configuration. 3. IP Extensions. .Standard Networking Tools. 102 . . Network Sniffers (Ethereal). .SIP Trunks: Explanation of Carrier and Networking modes. IP Networking.SIP Extensions: Connection of third-party SIP products to SV8100. the delegate will become an SV8100 VoIP Certified engineer. Troubleshooting VoIP.1. Demonstration of Carrier mode configuration.

install and configure the NEC UNIVERGE UM4730/UM8000 systems: .generate reports.24 NEC UNIVERGE UM4730/UM8000 Installation & Configuration Course Objective: After the course the student will be able to: . Upgrading previous “Active Voice” systems.Has knowledge of PC’s and basic IP. Entry Requirements: . .understand some of the basics of the Linux operating system.use remote maintenance for the NEC UNIVERGE UM4730/UM8000 systems. RSS Notification. 2. 9. Course Subjects: 1. . Duration: 3 days Books: . iS3000 or SV7000 platforms.NEC UNIVERGE UM4730/UM8000 documentation. System administration. Networking. . Trouble shooting. 8.use Email integration. . .upgrade previous Voice Manager systems from Active Voice/Communications. Telephone system integration. Visual Messaging Solutions.use the NEC UNIVERGE UM4730/UM8000 system in an IP Network. . 103 . Hospitality.setup “Hospitality”. Running reports. . 11. . NEC UNIVERGE UM4730/UM8000 basic features. . 7. Email integration.NEC UNIVERGE UM4730/UM8000 Training Manual.answer user’s questions. . Linux OS basics.maintain and manage the NEC UNIVERGE UM4730/UM8000 systems. 10. 6. 4. 12.Has had training and/or experience on the SV8100/SV8300. .troubleshoot the NEC UNIVERGE UM4730/UM8000 system. 5. 3.3.

25 NEC UNIVERGE UM8000 (In-Skin Unified Messaging) Administrator Course Objective: After the course the student will be able to: . 3. 4.generate reports. 104 . Entry Requirements: .answer user’s questions. .Has basic knowledge of PCs and a web browser. System administration.use Email integration/RSS notification. Email integration. RSS Notification.maintain and manage the NEC UNIVERGE UM8000 systems. . NEC UNIVERGE UM8000 features.3. . 2. Duration: 4 hours Books: .Online documentation. Course Subjects: 1.

. IP telephone system integration.3. .answer user’s questions. . . NEC UNIVERGE UM8000 new features since MyMail@Net release 8. Upgrading previous “Active Voice” systems. . . .Has knowledge of PCs and basic IP.1.generate reports.Has had training and/or experience with iSPBX systems at least on a Customer Engineer level.use remote maintenance for the NEC UNIVERGE UM8000 systems. Course Subjects: 1.Has completed a MyMail@Net 510 training since January 2006.use the NEC UNIVERGE UM8000 system in an IP Network. . . 105 . 3.understand some of the basics of the Linux operating system.maintain and manage the NEC UNIVERGE UM8000 systems. .2 2.upgrade previous Voice Manager systems from Active VoiceCommunications.setup “Hospitality”. System administration enhancements/changes. 4. 5. Email integration. RSS Notification.troubleshoot the NEC UNIVERGE UM8000 system. Entry Requirements: .install and configure the NEC UNIVERGE UM8000 systems: .use Email integration/RSS notification. 6. Duration: 2 hour web session Books: NEC UNIVERGE UM8000 Training Manual.26 NEC UNIVERGE UM8000 (Migration) Web Training Course Objective: After the course the student will be able to: . .

Correctly install. . Windows 2003 and Active Directory 2. including fail-over and companion servers. Course Subjects: 1.Understand the administration.3.Students will receive all current VMS documentation on a CD.27 NEC UNIVERGE UM8500 Administrator Target Audience: . . 3. 7. . Equipment. . Entry Requirements: . configure. Voice Mail Technology 6. Microsoft Exchange. Final Test and Certification whereby a grade of 85% must be reached. They will also need to follow the NEC UNIVERGE UM8500 Installation & Configuration course. and upgrade a NEC UNIVERGE UM8500 stand-alone VMS.Basic understanding of networking fundamentals. 5.Student manual that covers system administration and remote maintenance. .For “Train the Trainer” and end user administrators. Course Objective: After the course the trainee will be able to: . remote maintenance.A working knowledge of the Microsoft® Windows® 2003 operating system.Engineers without any previous MyMail@Net knowledge or experience.An entry-level knowledge of telephony applications work. Duration: 2 days Books: . Voice Mail System (VMS) administration and maintenance. SQL 4. 106 . and backups of the NEC UNIVERGE UM8500 VMS.

Course Subjects: 1.Active Directory 107 . In detail: .Student manual that covers system administration and remote maintenance. PBX integrations. Duration: 3 days Books: .Fail-over .Correctly install. installation and troubleshooting of Windows Servers. . . .SQL .Networking . . configure. Course Objective: After the course the trainee will be able to: .Install and configure advanced voicemail clustered systems. This is also an advanced class for those that have successfully completed the NEC UNIVERGE UM8500 Administrator course.Clustering .3. remote maintenance.Be able to perform advanced administration.Upgrade a clustered voicemail system. Entry Requirements: . troubleshooting. configure. Exchange and SQL Servers. including set-up of the Microsoft Cluster for SQL Servers. and upgrade a NEC UNIVERGE UM8500 in a mixed POV and Unified Messaging environment.Engineers with previous MyMail@Net knowledge and experience.Exchange .Understand the administration. and troubleshoot clustering for fail-over and notifications in a voicemail-clustered environment. . Active Directory. .Operating Systems .Current VMS documentation on a CD.28 NEC UNIVERGE UM8500 Installation & Configuration Target Audience: .Install.Mandatory is NEC UNIVERGE UM8500 Administrator Certification. and backups of the NEC UNIVERGE UM8500 VMS in a mixed POV/ UM and clustered voicemail environment.

108 .Troubleshooting 2..Configuration . Final Test and Certification whereby a grade of 85% must be reached.

29 SIP Fundamentals and Traces with Wireshark Course Objective: After the course the trainee will be able to: .Media Description. .DTMF signalling.Understand the Session Description protocol.3. .CLIR. SIP messages. DHCP).Debugging examples 3.Recognize certain SIP problems. . Analysing SIP Call Flows . SIP Call FLow.SIP Architecture.Understand SIP protocol.Session Description Protocol. IP addressing.Codec negotiation. . . 2. SIP responses.Tracing call flows .SIP and NAT problems. Entry Requirements: Knowledge of and skills in IP networking (i. default gateway.Session description Attributes. . .Recognize certain SIP features. SIP respond codes. Final Test and Evaluation 109 . . .Use of Wireshark .Apply the knowledge to NEC UNIVERGE and 3rd party SIP products.P time problems.e. Successfully completed the VoIP and Quality of Service course or has equivalent knowledge. . .Generate and analyse SIP traces. . . SIP Fundamentals . Duration: 2 days Books: Handouts Course Subjects: 1. . switching & routing concepts.Hold implementation.

.FIFO .Apply the knowledge to NEC UNIVERGE products. Traffic classification in detail: .3. How to transport voice.Delivery services in the WAN . 3.1p . default gateway. Traffic handling: . Entry Requirements: Knowledge of and skills in IP networking (i. VoIP architecture.IP Precedence . switching & routing concepts.Custom Queueing 110 .802.Saving Bandwidth 6. Voice Quality and delay in the Network: .Understand the meaning of QoS.Diffserv 8. DHCP).30 Voice over IP & Quality of Service Course Objective: After this course. Duration: 1 day Books: Handouts Course Subjects: 1. IP addressing.End-to-delay components 5.Traffic classification 7. 2. Tracing VoIP with Ethereal. . the trainee will be able to: . .Mean opinion score .Priority Queueing .e.Understand and change factors that affect QoS.Bandwidth calculations . 4. Router Queueing Techniques: . Bandwidth consumption: .Network quality classes .Understand VoIP basics.

Recommended Classification Values 10.Weighted Fair Queueing (WFQ) . 111 .Low Latency Queueing (LLQ) 9. Test and Evaluation.Class Based WFQ (CBWFQ) . Duplex Mismatch 11..

112 .

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