http://www.courseshare.com/customer-satisfaction-questions.

php On online customer satisfaction evaluation form can provide your company with insight into customer awareness of your product and brand name. You can gain knowledge about product use, and detect changes in consumer behavior by utili ing !urvey!hare"s #nternet survey services.

6 Basic Kinds Of Customer Satisfaction Questions

1) How did you learn about our products and services?

) !"y did you decide to use our products and services?

#) How does our product or services benefit you?

$) !"at do you li%e about our products and services?

&) !"at would you c"an'e to improve our product and services?

6) !"at factors made it difficult for you to purc"ase our product and services?

http://www.surveyshare.com/customer/local.html

Web Satisfaction Survey Example - Evaluation Questions

This free online survey example is a sample from SurveyShare's templates. You do not have to use SurveyShare to design and deploy your internet survey to use the ideas from this web survey exam SurveyShare harnesses the power of the Web, and email, to help you collect and analyze business, or personal information from anywhere in the world. SurveyShare is used to conduct a course evalu wor shop evaluation, conference evaluation, or customer satisfaction survey.

!lic "ere #or #ull $ccess To This Survey %xample

&f you want to use a survey template or see survey examples with demographic 'uestions, please tr online survey tool. You can conduct a conference evaluation, course evaluation, demographics surv shopping survey based on one of our 'uestionnaire templates. &f you want to evaluate a television advertisement, the SurveyShare online survey tool lets you deploy a web survey with demographic 'uestions. &f you are loo ing for a website evaluation 'uestionnaire, or a product satisfaction survey SurveyShare offers members free survey templates to conduct an evaluation survey of any ind.

These example 'uestions are about community satisfaction with local libraries. This excellent surve contains the following 'uestions about library service and policy( )* $pproximately how often do you visit the local public library+ ,* What type of materials do you mainly visit the local library to obtain+ -* "ow often do you re'uest assistance from the reference librarian+ .* "ow often is the reference librarian able to fully answer your 'uestions+ /* 0verall, how satisfied are you with the services provided by the reference librarian+ 1* "ow often do you use the library computer system to locate boo s or other materials+ 2* "ow often are you unable to locate boo s or other library materials that are listed in the co being available+ 3* 0verall, how easy do you feel it is to use the library's computer catalog to find library resou 4* "ow often do you re'uest materials from other branches in the library system+ )5* "ow satisfied are you with the length of time it ta es to receive re'uested materials from branches+ ))* "ow often do you visit the local public library to use a computer to access the internet+ ),* "ow satisfied are you with the availabilty of computers for use to access the internet+ )-* "ow often do you visit the children's department at the local public library+ ).* "ow satisfied are you with the selection of audio, video, and boo resources provided in t department+ )/* "ow satisfied are you with the children's reading programs provided by the local public lib )1* $re you male or female+ )2* What is your age+ )3* What is your total household income. 6lease include the income of all earners in your hou )4* 6lease tell us what you li e most about your visits to the local public library. ,5* 6lease tell us what, if anything, can be done to improve the services at the local public lib

1) Approximately how often do you visit the local public library?

) What type of materials do you mainly visit the local library to obtain? !) "ow often do you re#uest assistance from the reference librarian? 0ften Sometimes 7arely 8ever 9on't :now $) "ow often is the reference librarian able to fully answer your #uestions? 0ften Sometimes 7arely 8ever 9on't :now %) &verall' how satisfied are you with the services provided by the reference librarian? ;ery Satisfied Satisfied <ndecided 9issatisfied ;ery 9issatisfied 8ot $pplicable () "ow often do you use the library computer system to locate boo)s or other materials? 0ften Sometimes 7arely 8ever 9on't :now *) "ow often are you unable to locate boo)s or other library materials that are listed in the computer as bein+ available? 0ften

Sometimes 7arely 8ever 9on't :now ,) &verall' how easy do you feel it is to use the library-s computer catalo+ to find library resources? ;ery %asy Somewhat %asy <ndecided Somewhat 9ifficult ;ery 9ifficult .) "ow often do you re#uest materials from other branches in the library system? 0ften Sometimes 7arely 8ever 9on't :now 1/) "ow satisfied are you with the len+th of time it ta)es to receive re#uested materials from other branches? ;ery Satisfied Somewhat Satisfied <ndecided Somewhat 9issatisfied ;ery 9issatisfied 11) "ow often do you visit the local public library to use a computer to access the internet? 0ften Sometimes 7arely 8ever 1 ) "ow satisfied are you with the availabilty of computers for use to access the internet? ;ery Satisfied Somewhat Satisfied

<ndecided Somewhat 9issatisfied ;ery 9issatisfied 1!) "ow often do you visit the children-s department at the local public library? 0ften Sometimes 7arely 8ever =s ip to 'uestion )1* 1$) "ow satisfied are you with the selection of audio' video' and boo) resources provided in the children-s department? ;ery Satisfied Somewhat Satisfied <ndecided Somewhat 9issatisfied ;ery 9issatisfied 1%) "ow satisfied are you with the children-s readin+ pro+rams provided by the local public library? ;ery Satisfied Somewhat Satisfied <ndecided Somewhat 9issatisfied ;ery 9issatisfied 1() Are you male or female? >ale #emale 1*) What is your a+e? 1,) What is your total household income0 1lease include the income of all earners in your household0 1.) 1lease tell us what you li)e most about your visits to the local public library0

/) 1lease tell us what' if anythin+' can be done to improve the services at the local public library0