or newcomers Guide f

! to Greater Moncton

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Table of contents
Greater Moncton
• Greater Moncton • Important Phone Numbers • Computer Access • Findmyway Community Network 6 7 7 7

• Canadian Money • Financial Institutions - Open a Bank Account - Credit Card - Credit Report 8 8 8 - Debit Card 16 16 17 17 17 17

• Schools • School Registration • Daycare and After School Centre • Postsecondary Education - Universities - Community Colleges - Private institutions 18 18 18 18 19 19 19 19 19 19 20 20 20 20 - Languages • Prior learning assessment and recognition • Others • Public Libraries

Food and sHoppInG
24 • Supermarkets 24 • Specialities Grocery Stores 25 • Farmer’s Markets 25 • Restaurants 25 • Convenience Stores 26 •Commercial Centres 26 27 35 35 35 36 36 36 36 37 37 38 38 39 39 40 40 41 41 42 42

• Immigration Formalities • My Resources as an Immigrant - MAGMA - Centre d’accueil des immigrants et immigrantes de Moncton Métropolitain (CAIIMM) • Ethno-cultural Associations

• Driver’s Licence • Registration of vehicles • Inspection of vehicles • Insurance • Types of transportation

culture, parks and leasure
• New Brunswick

8 9

28 - Overview - Languages 28 28 - Weather - Clothing • Acadia

• Laws and Rules 18-19 - Car - Autobus - Taxi - Bicycle - Carpooling • Traveling outside the Greater Moncton Area - Plane - Train - Bus

• Temporary Housing • Rent an Apartment or a House • Lease • Buying • Furniture and Accessories 10 10 10 10 11

• Where to look for a job - Websites - Service Canada - Placement Agencies - Signs « Help wanted » - Friends and families • Attention: Deductions and taxable benefits • Start a Business • Volunteering - Volunteer Centre of Southeastern New Brunswick Inc. - Newspapers

29 • Parks and Free Outdoor Activities - Classified Ads in Local Newspapers 29 or Almost Free … 29 • Community Parks and Playgrounds 29 • Sport Facilities 29 • Shows 29 • Movie Theatres 29 • Other Activities • Religious Congregations 30 31

essentIal servIces
• Service New Brunswick and Service Canada 12 • Heating - Electricity - Heating Oil - Natural Gas • Telephone - Public Phones • Internet • Television • Newspaper • Radio • Canada Post 13 13 13 13 13 13 14 14 15 15 15

In case oF…
43 43 44 45

HealtH and securIty
• Health Insurance Card • Hospital • Emergency • Family doctor • Tele-Care NB • Dentists • Optometrists • After hours medical clinics • Pharmacy and necessity products • Private Insurance 21 21 21 21 21 21 21 22 22 23

32 • Social and Human Service Organizations 32 • Shelters 32 • Food Banks

- Residential Telephone and Cell Phone 13 - Phone Book 13-14

polItIcs and laws
• Municipal Governments • Legal Aspect - Canadian Human Rights Act - Alcohol, Tobacco and Drugs - Police - Legal Services 33 33 33 34 34 34

• Soup Kitchens


MEMORY AID IMPORTANT THINGS TO DO WHEN YOU ARRIVE This guide is an initiative from the Greater Moncton Immigration Board.

See page

• Apply for a Permanent resident card* • Find temporary housing

8 10 12 12 17 18 21 24 27 29

The Greater Moncton Chamber of Commerce and Enterprise Greater Moncton launched the Greater Moncton Immigration Board jointly in 2006. It is a non-profit organization, supported by the three municipalities of Moncton, Dieppe and Riverview. The Greater Moncton Immigration Board was created to better address the settlement needs of newcomers in the area.

• Apply for a Social Insurance Number • Apply for a Health Insurance Card • Open a bank account

• Begin the process to get your driver’s license • Find a family doctor This guide has information from many sources. The Greater Moncton Immigration Board is not responsible for the information accuracy, reliability or currency. Please note also that the lists provided may not be complete or may represent only a sample of available resources. If you are aware of any errors, please contact us at: Moncton City Hall Greater Moncton Immigration Board 655 Main Street Moncton, NB E1C 1E8 (506) 389-5937 Email address: catherine.rouanes@moncton.ca

• Register your kids in school

• Improve your English and/or French • Begin a job search
* If it applies to you


(Information from the report Greater Moncton Urban Community – The strength through collaboration)

Ambulance, fire, police, poison centre ...........................................................................911 (24 hours) Crime stoppers ........................................................................................ 1 800 222-8477 Police (non-emergency) .............................................................................(506) 857-2400 Power outages ........................................................................................ 1 800 442-4424 (24 hours) Tele-care (symptoms evaluation & health information) ............................................. 1 800 244-8353 (24 hours) Service New Brunswick............................................................................ 1 888 762-8600 Service Canada............................................................1 800 622-6232 / (506) 851-6718 Taxis ......................................................................................................... (506) 857-2000 ................................................................................................................. (506) 857-3000

The first European settlement in Acadia began in the mid-seventeenth century with the migration of Acadians from Port Royal, Nova Scotia. The Acadians were the first settlers of what is today known as the Greater Moncton area. Acadian pioneers established a village at the bend of the Petitcodiac River, naming it “le Coude”. In June 1755, the capture of Fort Beauséjour by Lieutenant-Colonel Robert Monkton, after whom Moncton is named, triggered the expulsion of Acadians. Large numbers of Loyalists, repatriated Acadians, Irish and other immigrant groups reached the region over the following century, establishing a multi-cultural heritage which is still one of the area’s largest assets. In 1855, the settlement known as “le Coude’’ was incorporated as the Town of Monckton. During the twentieth century, the City of Moncton expanded its boundaries and population through a series of annexations. Suburbs grew outside Moncton’s boundaries: on the north side of the Petitcodiac River, Dieppe, St-Anselme, Chartersville and Lakeburn which were later amalgamated to Dieppe; and on the south of the Petitcodiac River: Riverview Heights, Gunningsville et Bridgedale which later became the Town of Riverview. In 1946, Leger Corner adopted the name of Dieppe in honor of the Canadians soldiers who fought and died in Dieppe Raid of World War II. Riverview was incorporated as a town in 1973. The Greater Moncton Urban Community, as we know it, is the result of local government restructuring following the report of the Royal Commission on the Greater Moncton put into effect in 1973. The Greater Moncton Urban Community has overcome the repressive effects of the linguistic tensions of the 60’s. The language question gradually ceased to be viewed as a problem to solve but rather as an important asset to develop and exploit for the benefit of all the residents in the area. The spirit of cooperation, ever present among the three urban communities of the Greater Moncton Urban Community since the municipal restructuring of 1973, was a solid foundation on which to build. Although these three independents municipalities held strongly to their separate identity and political independence, their political leaders developed a remarkable record of cooperation which is still ongoing today.

(Information from Industry Canada Website)

Industry Canada’s Community Access Program gives thousands of Canadians affordable access to the Internet in places like schools, community centres and libraries. It provides access to those people who might not have computers or Internet access at their homes or workplaces.

• Moncton Public Library 644 Main Street, Suite 101 (506) 869-6000 www.monctonpubliclibrary.ca • Dieppe Public Library 333 Acadie Avenue (City Hall) (506) 877-7945 (506) 877-5015 www.dieppe.ca/bibliotheque.cfm • Riverview Public Library 34 Honour House Court (506) 387-2108 www.town.riverview.nb.ca – Services section • Multicultural Association of the Greater Moncton Area (MAGMA) 1299A Mountain Road, Suite 2 Moncton, NB (506) 858-9659 • Father J. Angus MacDonald Centre 36 High Street Moncton, NB (506) 857-4086




Population: 150 000 (Information issued by the Moncton City Hall)

www.greatermoncton.org www.downtownmoncton.nb.ca www.localintheknow.com www.findmyway.ca www.pagesjaunes.ca www.canada411.ca

• Findmyway Community Network Volunteer Centre of Southeastern New Brunswick Inc. 236 St. George Street, Suite 315 (506) 869-6533 www.findmyway.ca info@findmyway.ca After normal hours information: 1 866 668-6363 Maybe there is a Findmyway Community Resource Centre near you!



Greater Moncton


Depending on your status (permanent resident, temporary worker, refugee, student, etc.) you will have different immigration formalities to meet as soon as you arrive in Greater Moncton. Visit the Citizenship and Immigration Canada Website for more information on that topic and to know your rights and obligations in Canada: www.cic.gc.ca. For more information on citizenship and immigration programs and services, including the permanent resident card, call 1 888 242 2100. Don’t hesitate to visit the self-serve Citizenship and Immigration Canada Centre in Moncton: 860 Main Street, Suite 602 (6th floor)

Ethno-cultural associations founded to this day in Greater Moncton: • African Association • Armenian Association • Belgo-canadian Association • Brazilian Association • Burkinabe Association • Caribbean Association • Haitian Association • Camerounese Association • Congregation Tifères Israel • Congolese Association • Dutch Association • France-Canada Moncton Association • Gabonese Association • Guinean Association • German Association • Greater Moncton Chinese Cultural Association • Hungarian Association • Indo-Canadian Association • Italian Association • Korean Association • Kosovar Association • Lebanese Association • Malians Association • Muslim Association • Romanians Association • Senegalese Association • University of Moncton International Students Association The above list is not exhaustive. To find out the structure of each association and the current president, contact MAGMA, the CAIIMM or the Greater Moncton Immigration Board. • Arab Association


• Multicultural Association of the Greater Moncton Area (MAGMA) 1299A Mountain Road, Suite 2 Moncton, NB (506) 858-9659 www.multiculturalassociation-moncton.com magma@nb.aibn.com MAGMA’s mandate is to: • assist the new immigrants and refugees in their settlement, orientation; and adaptation • create cultural awareness in the community at large • encourage appreciation and sharing of our diverse cultural values • foster harmonious relations, nurturing respect, and understanding amongst people of all heritages • provide training in one of the official languages • protect and promote human rights
(Information from the MAGMA Website)

• Centre d’accueil des immigrants et immigrantes de Moncton Métropolitain (CAIIMM) 236 St. George, suite 101 Moncton, NB (506) 382-7494 www.caiimm.org info@caiimm.org CAIIMM is a non profit organization with the mandate to: • make sure that francophone immigrants have a successful integration and increase their retention in the Greater Moncton area • support francophone immigrants in their development and facilitate their social, economic, administrative, legal (etc.) integration • encourage multiculturalism awareness and cultures enrichment • promote cultural diversity.
(Information from the CAIIMM Website)



You will need temporary housing for the first weeks following your arrival in the Greater Moncton area, while you are looking for permanent residence. Look in the yellow pages of the local phone book under Motels, Hotels or Bed and Breakfast.

Quick fact …

Renting an apartment or a house can be an affordable option and therefore more beneficial for you at the time of your arrival. Where to look: • Classified ads in local newspapers (Examples: Times & Transcript and L’Acadie Nouvelle) • Signs in windows of apartment buildings or houses • Websites, for example: www.gorent.ca, www.kijiji.ca, etc.

To furnish your new home, you will find in Greater Moncton many stores selling new or used furniture, like superstores or private retailers. The price for new furniture can vary depending of the stores and sometimes can reach many hundreds dollars. Look in the Yellow pages of the phone book under Furniture Dealers - Retail to find places where you can purchase new furniture. Used furniture, on the other hand, is less expensive than new furniture, but it must be inspected before purchase to make sure it is still good quality. There are a few places in Greater Moncton where we can find used furniture, including: • House of Nazareth • Bernie’s used and new furniture • Salvation Army stores Look in the yellow pages of the phone book under Furniture-Used to find other used furniture retailers. Bargain stores are places where you will find many products for a few dollars, including: dishes, bath towels, decorations, etc. However, pay attention to product’s quality, but you will certainly be able to buy many useful things there. Visit the www.yellowpages.ca Website, using the words Bargain stores to find the address and phone number of bargain stores. Newspapers specially showing used items and used cars on sale: The Buyer Flyer (www.thebuyerflyer.com) The Super Saver Trader (www.supersavertrader.com)

lEASE (Information from the Public Legal Education and Information Service of New Brunswick Website)
A lease is an agreement that regulates the relationship between landlord and tenant. In New Brunswick, the landlord and tenant must sign a prescribed form of lease, called the Standard Form of Lease. The lease sets out the rights and responsibilities of both the landlord and tenant. Even if the landlord and tenant did not sign a lease, the Residential Tenancies Act still regulates the relationship. A lease for a fixed term ends automatically at the end of the term. However, the landlord or tenant can end a tenancy by giving written notice of termination. The notice of termination must always be in writing. The time required for this notice differs according to the type of lease involved. For example, in a year-to-year tenancy, notice must be given at least three months before the anniversary date of the lease. If the tenancy is month-to-month, then one month’s notice is required. If the tenant moves without giving proper notice or assigning or subletting the tenancy, the tenant may be liable for the rent if the landlord cannot find a new tenant. For more information: www.legal-info-legale.nb.ca Also visit Service New Brunswick Website: www.snb.ca/f/1000/1000-2/f/1000-2_002_f.asp

Buying a house is a good investment but it could be expensive. Where to look: • Classified ads in local newspapers (Time & Transcript: specially on Mondays) • Websites, for example: www.mls.ca • Signs on property for sale Who to talk to: • Real estate agents (look in the Yellow pages of the phone book under Real Estate Brokers & Sales Representatives) • House owners



Quick fact … Each municipality in Greater Moncton has by-laws. The province of New Brunswick’s Municipalities Act authorizes cities such as Moncton to create and enforce by-laws to maintain the health, safety, and wellness of the community. To learn about Moncton’s, Dieppe’s and Riverview’s by-laws, visit the municipalities Website or contact the City or Town Halls.


essential services
(Information from Service New Brunswick, Service Canada and Provincial Government Website)

New Brunswick’s winter can be very cold. As soon as fall arrives, you will have to heat your home. Buildings are heated by different ways: electricity, heating oil, natural gas, and sometime, still with wood. House: Before you buy a house ask how it is heated.
WHY You must present it to the physician and/or hospital each time you need insured hospital or physician services. A valid card contains information needed by hospitals and physicians. Visit www.gnb.ca to know what the insured hospital or physician services are.

WHERE Service New Brunswick Assumption Place 770 Main Street Moncton, NB (506) 856-2204 1 888 762-8600 www.snb.ca - or Place 1604, Suite 130 200 Champlain Street Dieppe, NB (506) 869-6222 1-888-762-8600 www.snb.ca WHERE Service Canada Heritage Court Office 310 95 Foundry Street Moncton, NB (506) 851-6718 www.servicecanada. gc.ca

REASON Health Insurance Card Driver’s license (see Transportation)

HOW You may be eligible for New Brunswick Medicare coverage on the first day of the third month following the month you have established permanent residence in New Brunswick. Fill an application for registration form and copy every identity documents from Canadian immigration. COST: free

Apartment: Ask the landlord if the heating cost is included in the monthly rent. Electricity NB Power: Company that will provide electricity to your house. For distribution and client service, call toll-free 1 800 663-6272 or visit: www.nbpower.com. Heating Oil Look in the yellow pages of the phone book under Oils-Fuel provider to know heating oil suppliers in the Greater Moncton area. Natural Gas Look in the yellow pages of the phone book under Natural Gas Companies to know the name of Natural gas suppliers in the Greater Moncton area.

Residential telephone and cell phone
WHY Every newcomer to Canada or temporary residents need a Social Insurance Number to work in Canada or to receive benefits and services from government programs.

REASON Social Insurance Number (SIN)

HOW You are eligible at your arrival. Fill an application for registration form and provide a primary document and a supporting document. To know the primary document and supporting document list, visit the Service Canada Website. COST: free

Telephones are used a lot in Canada. Most people have a residential phone. Cell phones are also very popular. Attention: Before you buy a residential telephone or a cell phone, make sure you understand properly available packages and rates. A few companies serve Greater Moncton for phone services, including Bell Aliant, Rogers and Telus. To have more information on products and services provided: • Bell Aliant – 1 866 425-4268 or www.aliant.net • Rogers – 1-888-764-3771 or www.rogers.com • Telus – 1-866-558-2273 or www. telusmobility.com These companies also have services stores in the Greater Moncton area. Public phones Available in many public places. Instructions on how to do a call are printed on the phone. Cost for a local call: $ 0.25.

Do you know that… Do you know that…

Local calls are free. To know your toll-free calling area, and information on long distance calls, look in the first pages of the phone book. Service New Brunswick offers the population a point of entry for more than 200 government services and that the staff at Service Canada know more than 60 governments programs and services. Do not hesitate to use these services!
(Information from the Service New Brunswick and Service Canada Website)

Phone Book White pages (first pages) – Many useful information are given in English and French, for instance, what are the phone numbers to dial when there is an emergency or how to do a long-distance phone call. Consult the Index to easily find the information you are looking for.




White pages (continued) – Phone numbers of individuals and some businesses in the area sorted by people’s last name in alphabetical order, A to Z. Blue pages – for everything related to government: Phone numbers of Canadian federal and provincial departments, and phone numbers of regional and local administrations. Yellow pages – Phone numbers and addresses of restaurants, businesses, services, etc. They are sorted by subject, or product, and in an alphabetical order (A to Z). Sometimes, you will have to use a French word to do your search. There is a Subject Index and an Alphabetical Index, at the end of the phone book. Other information can be found in the phone book, like a Community Guide, maps of the region and postal codes.


(Information from the Provincial Government Website)

• L’Acadie Nouvelle (www.acadienouvelle.com), • Times & Transcript (www.canadaeast.com), • Telegraph-Journal (www.telegraphjournal.com) Weeklies • L’étoile du Sud-est (www.canadaeast.org/letoile/), • Le Moniteur Acadien (www.journaux.apf.ca/lemoniteuracadien/)

Many residents of Greater Moncton have access to Internet at home. A few companies provide Internet to the Greater Moncton area. To have more information on products and services provided : • Bell Aliant – 1-866-425-4268 or www.aliant.net • Rogers – 1-888-764-3771 or www.rogers.com

RADIO (Information from the Provincial Government Website)
Radio is a good way to be informed about activities taking place in Greater Moncton and to have other information on your new community. Radio stations in the region: • Classic Rock 103.1 FM and Today’s Best Country 96.9 FM • www.c103.com (English) CBC Radio One 1070 AM or 106.1 FM • CBC Radio Two 95.5 FM www.nb.cbc.ca (English) • CBAF 88.5 FM • Espace musique 98.3 FM www.radio-canada.ca/atlantique (French) • K945 Today’s best Music 94.5 FM (English) Magic 104 Moncton’s Lite Rock 104 FM (English) • Choix 99.9 l’Acadie Country 99.9 FM (French) CKNI 91.9 FM www.news919.com (English) • CJSE Radio Beauséjour 89.5 FM (French) • CFBO 90,7 (French) • CKUM Radio-étudiante de l’Université de Moncton 93.5 FM (French) Visit www1.gnb.ca/cnb/medialist/index-f.asp to find the list of media used in New Brunswick.

Did you know that…

Downtown Moncton offers a Wi-fi internet network. You have access to free Internet services downtown, if your computer allows it. Many Websites give rapid access to information, including: • www.acadie.net • www.canadaeast.com • www.capacadie.com • www.cbc.ca • www.ccna.ca • www.cp.org • www.ctv.ca • www.jminforme.ca • www.radiocanada.ca • www.rogerstelevision.com • www.tqs.ca

Most Canadians have a television in their home. When you plug a television, maybe you will have a few channels without the services from a company. If it is not the case, or you want more channels, you will have to get cable television or Digital television. A few companies provide television services to the Greater Moncton area, including Bell Aliant and Rogers. For more information on products and services offered: Bell Aliant –1 866 425-4268 or www.aliant.net Rogers – 1 888 764-3771 or www.rogers.com A few television channels on which you will be able to watch the news: Radio-Canada, CTV, CBC, RDI, TVA, TQS or LCN

Canada Post allows you to receive your mail at home and send letters and parcels. You will have to go to one of the post offices of the region, open usually from Monday to Friday between 8 AM to 5 PM. There are also post office counters in some businesses with longer operation hours. If postage is affixed to the item you want to send, it can be deposited in one of the many Street Letter Boxes of Greater Moncton. These big Street Letter Boxes are red with the Canada Post logo. To find a post office near your home or for more information on services offered by Canada Post or the postal rates: Moncton’s Main Post Office 281 St. George Street, Moncton, NB (506) 857-7258 • www.postescanada.ca



5 dollars 10 dollars 20 dollars 50 dollars 100 dollars loonie (1 dollar), toonie (2 dollars) Canadian coins: Penny (1 cent), dime (5 cents), nickel (10 cents), quarter (25 cents)

Opening a bank account (Information from the Citizenship and Immigration Canada Website) Most Canadians save their money in a bank or credit union. An account is a safe place to keep your money. Most banks have various kinds of accounts, and you can discuss which kind you need with them. To open one, you should be prepared to provide certain kinds of personal information, as well as various forms of identification, such as your passport or your Social Insurance Number. Don’t hesitate to ask many questions on services and products offered. Look in the Yellow pages of the phone book under Banks to find the address and phone number of Greater Moncton’s financial institutions. Credit card (Information from the Citizenship and Immigration Canada Website) Getting credit means that you borrow money to buy something now and pay it back later, with interest. Interest is the fee charged for using the money. Interest rates can be quite high, so you should be very careful how you use credit. Credit comes in many forms – credit cards, lines of credit, mortgages, loans. You can apply for credit cards at banks and trust companies. These cards allow you to buy items on credit and be billed for them within a month. If you pay the full amount back by the due date, you won’t be charged any interest. Credit report (Information from the Industry Canada Website) A credit report is a « snapshot » of your credit history. It is one of the main tools lenders use to decide whether or not to give you credit. Your credit file is created when you first borrow money or apply for credit. On a regular basis, companies that lend money or issue credit cards to you send specific factual information related to the financial transactions they have with you to credit reporting agencies. At your arrival in Greater Moncton, it will be difficult for you to have credit. As soon as you arrive, start immediately to pay your bills before the due date and manage you bank accounts properly to create your Canadian credit report. For more information visit: www.ic.gc.ca. Canadian Consumer Handbook (2007 Edition): www.ic.gc.ca/epic/site/oca-bc.nsf/fr/h_ca02058f.html Debit card (Information from the Citizenship and Immigration Canada Website) Many Canadians now use automated banking machines, known as ATMs, to do most of their banking. It’s like a self-service bank, one that’s “open” 24 hours a day, seven days a week. With a bank card, you can use these machines to get cash from your accounts, to pay bills, to deposit cheques, and so on. You will likely pay a small fee for this service.

The Canadian currency is the Canadian dollar. There are 100 cents in one dollar. Visit the following Websites to calculate how your money is worth in Canadian money: www.oanda.com/converter www.xe.com Financial Institutions
(Information from the Canadian Bankers Association and the New Brunswick Credit Union Deposit Insurance Corporation Website)

You can do business with many financial institutions in the Greater Moncton area. It is important to distinguish cooperatives from banks: Banks and cooperatives offer similar products and services, including: Saving accounts, checking accounts, debit card, credit cards, travel check, mortgage, personal loan, REER, drafts, change services, credit letters, financial pacification, insurance products, etc.
Banks Under federal legislation Banks in Greater Moncton, examples: CIBC, National Bank, Bank of Montréal, Royal Bank, Scotia Bank, TD Bank and Canada Trust. Cooperatives Under provincial legislation Membership is the most distinctive feature of the credit union system. All members are equal owners, regardless of the number of shares they hold individually, or the size of their respective credit union deposits. Cooperatives in Greater Moncton, examples: Caisses populaires acadiennes, Credit Union



Driver’s licence Every person who desires to drive a motor vehicle in New Brunswick must own a driver’s licence. The laws require that you have your driver’s licence on you each time you are driving. Cost: $ 60 or more (valid for 4 years). The cost depends on your country of origins. Based on your country of origins, you will get a New Brunswick driver’s licence without any trouble, or you will have to complete a written and a driving test. In the second case, you need to call (506) 856-2002 to make an appointment. Even if you don’t plan on driving a motor vehicle, is it always useful to have a driver’s licence for identity. The steps to follow to get a driver’s licence are available in the Driver’s Handbook, published by the Department of Public Safety, and on sale for $5.25 at Service New Brunswick or free on Internet: www.gnb.ca/0276/vehicle/french/part1_f.pdf For more information: www.gnb.ca/0276/vehicle/french/faq-f.asp Service New Brunswick provides forms, information and a range of services for new drivers in New Brunswick. Also, there are many Driving schools in Greater Moncton. A driving school offers various services that could help you become a New Brunswick smart driver. Look in the Yellow pages of the phone book under Driving Instruction. Registration of vehicles (Information from the Provincial Government and Service New Brunswick Website) To drive a motor vehicle on New Brunswick roads, you vehicle must be registered. The price for registration varies depending on the weight of your vehicle when empty. You can have the motor vehicle registration services in Service New Brunswick service centres of Greater Moncton or call 1 888 762-8600. Inspection of vehicles (Information from the Driver’s Handbook by the Provincial Government) All registered motor vehicles and trailers must undergo a yearly safety inspection at an official inspection station. These stations are situated in all localities of the Province and will conduct a prescribed safety inspection in accordance with Motor Vehicle Inspection Regulations. The inspection must be carried out under the supervision of a licensed mechanic. You must retain in your vehicle the inspection report form issued to you by the inspection station. Look in the Yellow pages of the phone book under Automobile Inspection Stations to find the inspection stations in Greater Moncton. Insurance Every vehicle driven on New Brunswick road must be insured. To purchase an automobile insurance you will have to communicate with an Insurance company. Look in the Yellow pages of the phone book under Insurance Agents & Brokers to find the Insurance companies in Greater Moncton. Laws and Rules (Information from the New Brunswick Motor Vehicle Act) The Motor Vehicle Act regulates the use of Motor Vehicles in New Brunswick. Attention: • You can’t drive while you have been drinking • The speed limit, in black numbers, is posted on white signs on the right-hand side of the road. The maximum legal speed is in kilometers per hour. • You must wear your seatbelt ALL THE TIME.

• If you see an ambulance, a fire truck or a police car approaching with flashing lights, reduce your speed or stop completely until the emergency vehicle passes. • All children taking place in a motor vehicle must be in a car seat until they meet one of the following requirements: be at least nine years old, weight at least 36 kg (79 lbs) or be at least 145 centimeters (57 inch) tall.

Car Traveling in Greater Moncton is easy with a car. If you are not ready to buy a car immediately, you can rent one. Look in the Yellow pages of the phone book under Automobile Renting to find the principal companies renting cars in the Greater Moncton area. If you prefer to disburse the required amount to buy a car, look in the Yellow pages of the phone book under Automobile Dealers. Bus The public transit system serving Greater Moncton area is Codiac Transit. For schedules and rates: (506) 857-2008 or www.codiactransit-moncton.com Taxi The two best known cab companies in Greater Moncton are: • Air Cab (506) 857-2000 • White Cab (506) 857-3000 Look in the Yellow pages of the phone book under Taxis for other companies. Bicycle If you want to save gas, biking is the type of transportation for you. You can buy one in a superstore or in a sports equipment store. Look in the yellow pages of the phone book under Bike Dealers – Sale & Service. Some places sell used bike. Also, some Websites, could help you find a used bike, including www.kijiji.ca

Under the New Brunswick Motor Vehicle Act, wearing a bike helmet is mandatory at all age when you are biking in New Brunswick. Carpooling Carpooling can be an economical and ecological way of transportation. Carpooling ads are available on the Université de Moncton Website, on kijiji and at the exit of some stores. In some companies a carpooling network is organized.

Do you know that…



• STOP when you see a YELLOW SCHOOL BUS with flashing lights when you follow it or when you cross it.


Health and security
Health Insurance Card See p.12 - Essential services section. Hospitals Two hospitals are serving the Greater Moncton area: • Dr-Georges-L.-Dumont Regional Hospital 330 Université Avenue Moncton, NB (506) 862-4000 www.beausejour-nb.ca • Moncton Hospital 135 MacBeath Avenue Moncton, NB (506) 857-5111 www.serha.ca/moncton_hospital/default.htm To get the phone number of some departments in these hospitals, look in the white pages of the phone book for Dr Georges-L Dumont Regional Hospital and Moncton Hospital South East Regional Health Authority. Emergency ONLY when you have an emergency, dial 911. This number connects you to appropriate emergency services providers such as the police, the ambulance, the firefighters and the poison centre.


Plane (Information from the Greater Moncton International Airport Website) Greater Moncton International Airport provides user-friendly connections around the world and offers over 100 weekly direct flights serving all major commercial centers in Canada. For more information on services offered, the airport map or flight information: (506) 856-5444 or www.gmia.ca • Greater Moncton International Airport 777 Aviation Avenue, Unit 12 Dieppe, NB Train (Information from the Via Rail Website) Via Rail is the company serving the entire Canada with many networks. The Canada-east network, called the Ocean, connects Montreal to Halifax. Greater Moncton residents, have access to that network in Moncton. • Via Rail Train Station 1240 Main Street Moncton, NB (506) 857-9830 (Arrivals and departures) (506) 857-9830 (Information and reservation) www.viarail.ca Bus The Acadian Bus line allows you to travel through New Brunswick regions, but also outside the province. For more information: 1 800 567-5151 or www.acadianbus.com

Tips and tricks:
Prepare an emergency kit for your house. It could be useful in case of a crisis. Visit the City of Moncton Website for more information on emergency preparedness. Click on Residents and after Emergency preparedness. Family doctor Please contact the Hospitals of the region or see the document “Health and Immigration: A guide for newcomers” (see p.22). Tele-Care NB Tele-Care is a bilingual hotline offered by the NB Health Department. Experimented nurses will answer your call 24 hours a day, 7 days a week. 1-800-244-8353. « Can Talk » service offers translation in more than 100 languages. You don’t need to have a medicare number to use these services accessible by anyone calling from NB. Dentists Look in the Yellow pages of the phone book under Dentists. Optometrists Look in the Yellow pages of the phone book under Optometrists.

It is illegal to hitchhike in New Brunswick.

Do you know that…



After hours medical clinics After hours clinics allow you to get an appointment and see a doctor in a short time and even if you don’t have a family doctor. Tough, you will need your Health Insurance card.

Private Insurance You can buy an additional insurance from a Private Insurance company covering what is not covered by the New Brunswick Health Insurance, including: A private insurance is also necessary for the first three months following your arrival in New Brunswick, because you are not covered by Medicare yet. Look in the Yellow pages of the phone book under Insurance Agents & Brokers to have the name of private insurance companies. Attention: Be sure to read carefully the modalities of the insurance contract to know the extent of the coverage before signing any document. Please see the documents “Health and Immigration: A Guide for Newcomers” and “« Health and Immigration: A Guide for Health Professionals » to have a range of information on multiple aspects of the Health Care System in Greater Moncton. Integrating a new community, adapting to a new country and to a new culture is a challenge in itself. No matter the origin, familiarizing oneself to an unknown health care system can be a cause for worry or even anxiety. That is why, the staff at the Dr. Georges-L.-Dumont Regional Hospital, the Moncton Hospital, the Multicultural Association of the Greater Moncton Area (MAGMA) and various community stakeholders have joined forces to publish two guides on the subject. First, destined to newcomers is the booklet “Health and Immigration: A Guide for Newcomers“; it is written to help them better understand the South-East region and provincial health care system. The booklet describes the adaptation to a new culture, provides an overview of how the health care system works and explains the various procedures of health insurance in New Brunswick. This guide finally describes how to access a family doctor, how to access health care services at a hospital or in a community. Furthermore, the appendixes provide a list of additional information and resources. A second guide entitled « Health and Immigration: A Guide for Health Professionals » targets health care providers. Its aim is to increase people’s awareness to cultural differences newcomers bring to our region and the impact that these differences have on their practices. By being informed, the provider will be able to respond better to the required care, therefore better understanding the newcomer’s reactions to diseases in general. Furthermore, this guide will help increase the awareness of health care professionals to the adaptation process required when integrating a new culture. The guide is divided in four sections: • adaptation phases that one must go through when arriving in a new country; • some cultural elements that must be considered when a newcomer requires health care services; practices and beliefs based on some religions and nations; • strategies that will facilitate communication between newcomer and health care professional; • facts and case studies gathered following the hospitalization of some newcomers. These Health and Immigration guides are available from the different partners and sponsors of this project, on the following Website : www.beausejour-nb.ca or by calling 506-862-4225.


After Hours Causeway Medical Clinic Jean Coutu Pharmacy 538 Coverdale Road Riverview, NB (506) 384-8400 Hours: Monday-Friday (call from 4:30 PM) Saturday and Sunday / Holidays (call from 11:30AM) Clinique dépannage du Marais Pharmasave 185 Acadie Avenue Dieppe, NB (506) 384-1110 Hours: 7 days a week and holidays (call from 12:30 PM) Clinique Dr. Louis L. Bourque Pharmacie Jean Coutu 1116C Mountain Road Moncton, NB (506) 855-1125 Hours: Monday-Friday 2:00 PM 9:00 PM Saturday and Sunday / Holidays 12:00 PM – 5:00PM After Hours Clinic Jean Coutu Pharmacy 404 St. George Street Moncton, NB (506) 856-6122 Hours: Monday-Thursay 5:30 PM- 8:00 PM * Clinic’s hours of operations can be modified Pharmacies and necessity products

After Hours Medical Clinic Lounsbury Centre 1633 Mountain Road Moncton, NB (506) 854-2273 Hours: Everyday 12:00 PM – 3:00PM and 6:00 PM – 9:00 PM After Hours Medical Clinic Jean Coutu Pharmacy 1789 Mountain Road, Suite 206 Moncton, NB (506) 388-9355 Hours: Monday – Thursday (call from 5:30 PM) After Hours Medical Clinic Jean Coutu Pharmacy 140 Champlain Street, Suite 100 Dieppe, NB (506) 383-7709 Hours: Monday – Friday (call from 5:00 PM) Clinique Providence Pharmacie Lawton’s 355-A Elmwood Drive Moncton, NB (506) 383-4331 Hours: Monday – Friday 6:00 PM - 9:00PM Saturday and Sunday: 12:00 PM – 5:00 PM

In Canada, pharmacies are stores where you can get your prescribed medications as well as non prescribed medication and many other products and services. In fact, many pharmacies sell, for example, cosmetics, necessity products and some food. In some pharmacies you can also pay different bills. Consult the Yellow pages of the phone book under Pharmacies to find the list of stores in the Greater Moncton area as well as the products and services offered.

In New Brunswick, it is forbidden to smoke in public places.

Tips and tricks:



How: Usually, call one hour prior to the clinic opening to make an appointment. The hours of operation for some clinic depend on the number of persons who want to see a doctor.

• drugs • eyes care • dentist services


(Information from the Provincial Government Website)

Being the only official bilingual province, New Brunswick offers with a public school system the possibility for students to receive education in English or in French. In Greater Moncton, the two school districts are: District 1 (francophone) and District 2 (Anglophone). In the New Brunswick school system, we differentiate Elementary school, Middle school and High school: Elementary – children start elementary school in kindergarten at 5 years old. Middle school – Children start in grade 5 at the age of 10. High school – Teenagers start high school in grade 9 at the age of 14. They will receive their high school diploma in grade 12 at the age of 18. Sometimes, in the Anglophone sector, we also identify Junior High School, for children between Grade 5 and Grade 8. There are many English and French public schools in Greater Moncton. For more information on these schools, contact the school that interests you. District 2 School District 2 welcomes you! It serves Greater Moncton and is comprised of 38 schools and is proud to offer an introductory English Second Language program. It is the largest school district in New Brunswick and serves over 16,000 students. Our professional teaching and support staff is well prepared. School District 2 provides the following programs: • • • • • Early Years--K to grade 4 Middle School—Grades 5-8 High School—Grades 9-12 Specialized programs Bus service if needed

Daycare Who is it for? Children 4 years of age and under who are not going to school. *Some daycare accepts kids over the age of 4, when they get out of school in the afternoon.

After school centre Who is it for? Kids 5 years of age and over who are going there after school.

In New Brunswick, there are two categories of child care services: - Licensed - Unlicensed or unregistered Attention: Make sure the daycare you will choose offers quality child care services. Also, compare rates of various daycares before choosing one. See the provincial government guide A Parent’s Guide to Quality Child Care in New Brunswick, which includes explanations on how to choose a quality child care and the difference between the two child care categories. www.gnb.ca/0017/ELCC/guide-f.pdf To find the Approved child care facilities in Greater Moncton, visit: www1.gnb.ca/cnb/daycare/index-f.asp and choose the Moncton region. For more information contact the Department of Social Development of your community: • Assumption Place 770 Main Street Moncton, NB 1 866 426-5191 www.gnb.ca/0017/index-f.asp Also look in the Yellow pages of the phone book under Child Care Services. Daycare Assistance Program for low income families: contact the Department of Social Development office in Greater Moncton at 1 866-426-5191

Moncton provides initiatives that protect human rights and increase cultural awareness. School District 2 partners with many community agencies on such programs that promotes and support our students. www.district2.nbed.nb.ca • (506) 856-3222 District 1 www.district1.nbed.nb.ca • (506) 856-3333 • 1-888-268-9088 School Registration To register your children in school, contact the school you choose for an appointment. Make sure to have with you the required documents such as: immigration documents, passports, immunization certificate and school report.

Tips and tricks:

In Canada a child under 12 years of age must never be left alone at home.

UniversiTies • Université de Moncton Moncton campus, Moncton, NB 1 800 363-8336 ext. 2 (506) 858-4000 www.umoncton.ca • Atlantic Baptist University 333 Gorge Street, Moncton, NB 1 888 968-6228 (506) 858-8970 www.abu.nb.ca • Mount Allison University Admissions 65 rue York, Sackville, N.-B. (506) 364-2269 www.mta.ca

• University of New Brunswick Faculty of Nursing, Campus de Moncton 100 rue Arden, Moncton, N.-B. (506) 856-3355 www.unbf.ca/nursing/moncton





CommUniTy Colleges


• Collège communautaire du Nouveau-Brunswick in Dieppe 505 Collège Street Dieppe, NB (506) 856-2200 1 800 561-7162 www.dieppe.ccnb.nb.ca • New Brunswick Community College à Moncton 1234 Mountain Road Moncton, NB (506) 856-2220 1 888 664-1477 www.moncton.nbcc.ca PrivaTe insTiTUTions • Atlantic Business College 100 Cameron Street (2nd Floor) Moncton, NB (506) 857-3011 1-800-442-3111 www.abc.nb.ca • Brenda’s All Breed Dog Grooming Academy 18 Brandon Street Moncton, NB (506) 858-9947 www.brendas.ca • Chez Bernard Beauty Academy 106 Dieppe Boulevard Dieppe, NB (506) 857-0192 www.chezbernardbeautyacademy.com • Medes College 795 Main Street, Suite 302 Moncton, NB (506) 384-3223 www.medes.ca • CompuCollege 1070 St. George Boulevard Moncton, NB (506) 856-5166 1 800 663-3761 www.compucollege.ca • Jon Raymond Institute 21 Stone Avenue Moncton, NB (506) 857-9840 www.jonraymond.com • McKenzie College 100 Cameron Street Moncton, NB (506) 384-6460 www.mckenzie.edu • Moncton Flight College 1719 Champlain Street Dieppe, NB (506) 857-3080 1 800 760-4632 www.mfc.nb.ca • Majestany Institute 51 Highfield Street (506) 857-8111 www.majestany.ca • Oulton College 55 Lutz Street Moncton, NB (506) 858-9696 1-888-757-2020 www.oultoncollege.com • Pretty Pooch Dog Grooming Academy 316 Worthington Avenue (506) 382-9393 www.atyp.com/prettypooch/

• Alliance Française of Moncton – French courses 236 St. George Street Moncton, NB (506) 387-5056 www.af.ca/moncton/ • Multicultural Association of Greater Moncton (MAGMA) – French & English courses 1299A Mountain Road, Office 2 Moncton, NB (506) 858-9659 www.multiculturalassociation-moncton.com • Big Brothers Big Sisters of Moncton (kids) 20 Brandon Street Moncton, NB (506) 857-3047 www.bigbrothersbigsisters.ca/moncton Diversity Mentorship in School (only School District 2): Mentor and mentee spend 1 hour per week together within the school to improve language, integration and newcomer awareness. • Collège Communautaire du Nouveau-Brunswick in Dieppe – English courses Continuous Learning Department 505 Collège Street Dieppe, NB (506) 856-3581 www.dieppe.ccnb.ca • New Brunswick Community College, Moncton – French courses 1234 Mountain Road Moncton, NB (506) 856-2220 1 888 664-1477 www.moncton.nbcc.nb.ca • Université de Moncton – French courses Continuing Education Pavillon Léopold-Taillon, Room 111 Moncton, NB (506) 858-4121 www.umoncton.ca/ep/fi/frls.html • YMCA – English courses 30 War Veterans Avenue Moncton, NB (506) 857-0606 www.ymcamoncton.ca Find out about all the other services offered at the YMCA for you and your family!




Prior learning assessment and recognition


• Classified ads in local newspapers (especially on Saturdays) • Websites
(The following list is not exhaustive. It is a sample of available resources)

Visit the Canadian Information Centre for International Credentials web site www.cicic.ca for more information on hiring conditions in specific professions and trades in Canada. OTHERS Toastmasters International Toastmasters International is the main organization with the purpose to make public speaking a world reality. With its clubs, Toastmasters International help men and women to learn the art of speaking, listening and thinking – essential skills for the realization of one’s full potential, increase leadership potential and promote comprehension between people and the improvement of humanity. Toastmasters International is a good way to speak in English or French and to meet people. Visit www.toastmasters.org and click on Search options to have the list of clubs in Greater Moncton. Public Libraries (Information from the Provincial Government – Department of Post-Secondary Education, Training and Labour) The New Brunswick Public Library System provides access to a provincial collection of more than 1.8 million items, as well as to programs and services ranging from story hour to public lectures to services such as reference, Inter-Library loan and public access workstations. MONCTON Moncton Public Library 644 Main Street, Suite 101 (506) 869-6000 www.monctonpubliclibrary.ca DIEPPE Dieppe Public Library 333 Acadie Avenue (in the City Hall) (506) 877-7945 (506) 877-5015 www.dieppe.ca/bibliotheque.cfm RIVERVIEW Riverview Public Library 34 Honour House Court (506) 387-2108 www.town.riverview.nb.ca (Services section)

Here is an example of Government and private sector websites that could help you: www.allcanadianjobs.com www.atlanticjobs.com www.careerbeacon.com www.careerowl.com www.emploiavenir.ca www.emploietc.ca www.emplois.gc.ca www.gnb.ca www.guichetemplois.gc.ca www.informationmarchetravail.ca www.jobboom.com www.jobopenings.net www.jobshark.ca www.monster.ca www.nbjobs.ca www.newbrunswickjobshop.ca www.prestationsducanada.gc.ca www.servicecanada.gc.ca www.working.com www.workopolis.com • Service Canada Heritage Court, Office 310 95 Foundry Street Moncton, NB (506) 851-6718 • Placement agencies The business of procuring for a fee, reward or other remuneration, a) person for employment, or b) employment for persons. (Information from the Employment Agencies Act) Look in the Yellow pages of the phone book under Employment Agencies. • Signs « Help wanted » in restaurants and stores windows

To get a library card, a form can be filled online on the following website: www.gnb.ca/0003/demande.asp. However, this service is only available to New Brunswick residents. If you are not a resident, you will have to visit a public library to get a visitor’s card. You will need an Identity card or at lease a proof of residency in Greater Moncton, for example with a note from your landlord or your banking officer.

• Friends and families
Do you know that approximately 80 % of available jobs are never posted publicly? It is therefore important to ask people you know or meet if they know employers looking for new employees.



The Federal Government has made available to newcomers an orientation service on credentials. You can visit www.competences.gc.ca or go to a Service Canada office.




Income Tax If you are working for an employer, a percentage of your pay cheque will be deducted and sent to federal government to pay the income tax that you owe. If too much is deducted, you will get a refund. If you paid too little, you will have to pay more. This money helps pay the cost of government services. Visit the Canada Revenue Agency Website for more information on income tax: www.cra-arc.gc.ca

Did you know that …

• Entreprise Greater Moncton 910 Main Street, Suite 101 Moncton, NB (506) 858-9550 1 888 577-0000 www.greatermoncton.org • Greater Moncton Chamber of Commerce 910 Main Street, Suite 100 Moncton, NB (506) 857-2883 www.gmcc.nb.ca Service New Brunswick Services for businesses, forms and information • Place 1604, Suite 130 200 Champlain Street Dieppe, NB (506) 869-6222 1 888 762-8600 www.snb.ca • Assumption Place 770 Main Street Moncton, NB (506) 856-2204 1 888 762-8600 www.snb.ca • Service Canada Heritage Court, Office 310 95 Foundry Street Moncton, NB (506) 851-6718 www.servicecanada.gc.ca • Atlantic Canada Opportunities Agency Blue Cross Centre, 3rd floor 644 Main Street Moncton, NB (506) 851-2271 1 800 561-7862 www.acoa-apeca.gc.ca

Every year, all Canadians must file a tax return. For more information visit the Canada Revenue Agency Website for more information on tax return.

• Community Business Development Corporation (CBDC) Westmorland Albert 337 Main Street Shédiac, NB (506)532-8312 1 888 303-2232 www.cbdc.ca • Business Development Bank of Canada 766 Main Street Moncton, NB (506) 851-6120 1 888 463-6232 www.bdc.ca • Canada Revenu Agency 771 Main Street Moncton, NB 1 800 959-8281 www.cra-arc.gc.ca (Click on Enterprise) • Moncton Industrial Development 655 Main Street Moncton, NB (506) 857-0700 www.moncton4business.com WebsiTes: • Business New Brunswick www.gnb.ca/0398/index-e.asp • Business Canada www.entreprisescanada.gc.ca www.cbsc.org/nb • Industry Canada www.ic.gc.ca www.strategis.ic.gc.ca

Canada Pension Plan A small part of your pay cheque goes into this plan. When you retire, you will receive a monthly pension from the federal government. The amount will vary based on how many years you worked in Canada before retiring and how much money you were making. Visit the Human Resources and Social Development Canada Website for more information on the Canada Pension Plan: www.rhdsc.gc.ca Employment Insurance A small percentage of your pay cheque will be deducted each month to go into an Employment Insurance Account. Your employer contributes to the account as well. Employment Insurance gives money to eligible, unemployed Canadian residents for a short period of time, while they look for a new job or take some training to learn new skills. Visit the Human Resources and Skills Development Canada Website for more information on Employment Insurance: www.rhdsc.gc.ca Taxes (Information from the Canada Revenue Agency): The goods and services tax (GST) is a tax that applies to the supply of most goods and services in Canada. Three provinces (Nova Scotia, New Brunswick and Newfoundland and Labrador, referred to as the participating provinces) harmonized their provincial sales tax with the GST to create the harmonized sales tax (HST). The HST applies to the same base of taxable goods and services as the GST. Effective January 1, 2008, the GST rate is 5 % and the HST rate is 13%. Visit the Canada Revenue Agency Website for more information on Taxes: www.cra-arc.gc.ca Minimum wage Effective March 31st 2008, minimum wage in New Brunswick is $7.75. Visit the Provincial Government Website for more information on Minimum wage: www.gnb.ca.



(Information from the Federal Government Website – Working in Canada www.goingtocanada.gc.ca)

Here are a few organizations that could help you through the process. The following list is not exhaustive; it is a sample of available resources:


Volunteer Centre of Southeastern New Brunswick Inc. Centre supporting 150 registered non profit agencies and organizations from Dieppe, Moncton and Riverview areas by responding to requests for recruitment and referral of Community volunteers. The « Centre » also serves as an information and consultation service to the community-at-large. 236 St. George Street, Suite 315 Moncton, NB (506) 869-6977 www.volunteergreatermoncton.com Newspapers See volunteering opportunities every day in local newspapers.

The booklet A look at Canada, intended for persons applying for Canadian Citizenship, provides a good explanation, for instance, on the Canadian government, the Federal Elections and the Canadian Legal System.

Municipal governments usually have a council that passes laws. These laws are called by-laws, and affect only the local community. The council includes a mayor and other elected representatives, often called councillors. Provincial, territorial and municipal elections are held by secret ballot, but the rules are not the same as those for federal elections. It is important to find out the rules for voting in provincial, territorial and local elections so that you can exercise your right to vote. (Information from the booklet A look at Canada from Citizenship and immigration Canada) Type of government in Moncton, Dieppe, and Riverview: Composed of a council and an executive director Ordinary municipal council meetings are open to public. Many municipal committees under the supervision of the council are present in each municipality and have different mandates. Municipal councils are there to listen to the resident’s point of view. MONCTON Municipal council: Mayor and10 councillors Number of wards: 4 City Hall 655 Main Street Moncton, NB (506) 853-3333 www.moncton.ca (Click on: Government) DIEPPE Municipal council : Mayor and 8 councillors Number of wards: 5 City Hall 333 Acadie Avenue Dieppe, NB (506) 877-7900 www.dieppe.ca (Click on: Virtual City Hall) RIVERVIEW Municipal council: Mayor and 7 councillors Number of wards: 4 Town Hall 30 Honour House Court Riverview, NB (506) 387-2020 www.town.riverview.nb.ca (Click on: Town Hall)

Tips and tricks:

Don’t lose any opportunity to build your new network.

• Canadian Human Rights Act The purpose of the Canadian Human Right Act is to promote equity and prohibit discrimination based on race, national origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or conviction for an offence for which a pardon has been granted. (Information from the Department of Justice Canada) Don’t hesitate to contact the New Brunswick Human Rights Commission if you believe you have been discriminated: (506) 453-2301 or toll-free 1 888 471-2233. Website: www.gnb.ca/hrc-cdp/




polItIcs and laws


Laws in New Brunswick are: • You must be 19 years old to purchase, consume or possess alcohol or cigarettes. • Drinking and driving is ILLEGAL. • Consumption or possession of drugs, that are not purchased at a pharmacy or prescribed by a doctor, is ILLEGAL.

Food and sHoppInG
In Greater Moncton, people buy food at various places:

Supermarkets are stores with large superficies where you will find all the food you are looking for. Supermarkets are divided in sections to facilitate your shopping time, including the following sections: vegetables and fruits, bakery, meat department, fish and seafood department, natural products and frozen products. Despite the fact that supermarkets are focusing on the sale of food, they sometimes contain a florist section, a pharmacy and sell other useful items for the house and even clothing. Look in the Yellow pages of the phone book under: • Grocers-retail, for the supermarkets list • Fish & Seafood – Retail, • Fish & Seafood – Whol, for the retailers and the wholesalers of fish only • Meat Dealers – Retail, for the meat retailers only

Tips and tricks:

In New Brunswick, alcohol on the streets is prohibited.

POlICE (Information from the Public Legal Education and Information Service of New Brunswick)
Police officers are present on the New Brunswick and Greater Moncton roads. A police officer is allowed to walk up to you and engage you in conversation. There is no limit whatever on a police officer’s right to ask you questions. There are a number of common reasons for police to stop and question people in public places – investigating drugs, weapons, liquor and motor vehicle offences are a few examples. If the police stop you while you are driving a motor vehicle, you are not required to answer questions except about driver’s license, insurance and motor vehicle registration. To make a lawful arrest, the police officer should: • Identify himself/herself • State that you are under arrest • Tell you the reason for the arrest • Tell you that you have the right to speak with your lawyer

There are a few specialties grocery stores in Greater Moncton, including: • Oriental Lotus Supermarket • Afrikana 36 Bonaccord Street 487 Mountain Road Moncton, NB Moncton, NB (506) 859-0009 (506) 854-5050 • Blue Olive 451 Paul Street Dieppe, NB (506) 382-2888

lEGAl SERVICES (Information from the New Brunswick Bar Association Website)
If you need legal services, the New Brunswick Bar Association is there to help you. The Bar has many responsibilities, including: • Defence and protection of public interest in justice administration • Preservation et protection of human rights and privileges • Regulations of the legal profession Visit the New Brunswick Bar Association Website www.lawsociety-barreau.nb.ca or call the following number for more information on the members of the Bar: (506) 458-8540. Legal Aid is available for persons with low income who are faced with determined criminal charges or involved in a family proceeding. For more information on legal aid: Legal Aid in family law and Greater Moncton Family Support Services: (506) 856-2305 Greater Moncton Legal Aid Service: (506) 853-7300 You can also visit the educational and informational Website intended for the general public and managed by the New Brunswick Bar Association: www.legal-info-legale.nb.ca If you are looking for a lawyer, you can also look in the Yellow pages of the phone book under Lawyers. Still, there are supermarkets, some food retailers and convenience stores of the area, which provide food, ingredients, meats and spices used in meal from various cultures. Sometimes, there is a section in these stores for international products.

Tips and tricks:

Don’t hesitate to ask store’s staff for help to find products you are looking for.

Farmer’s markets of Greater Moncton are the perfect place to find various products, including fresh products from the region and craft products. Welcoming atmosphere and contacts with your community are on the list. • Marché Moncton Market (downtown) 120 Westmorland Street, (506) 853-3516 • www.marchemonctonmarket.ca Hours of operation: Saturday 7:00 a.m. to 2:00 p.m. • Farmer’s market of Dieppe 232 Gauvin Road, (506) 382-5750 • www.marchedieppemarket.com Hours of operation: Saturday 7:00 a.m. to 1:00 p.m.



In Greater Moncton there is a large variety of restaurants and resto-bars for every tastes and occasions. There are also a few cafés.

culture, parks and leIsure
(Information from the Provincial Government Website)

Look in the Yellow pages of the phone book under: Restaurants, Coffee Houses, Cafés-terrasses or Coffee-Retail Tips and tricks: In New Brunswick, most people tip the waitresses/waiters depending on the service quality, the tip is 10%-20% of the subtotal (amount before taxes).

OVERVIEW (New BruNswick)
New Brunswick covers 73,440 square kilometres in roughly a rectangle shape about 242 kilometres (150 miles) from east to west and 322 kilometres (200 miles) north to south. New Brunswick, the largest of Canada’s three Maritime Provinces, is located under Quebec’s Gaspé Peninsula and beside the State of Maine. Its northern border also includes the Restigouche River and the Baie des Chaleurs. The eastern boundary is entirely coastal - the Gulf of St Lawrence and Northumberland Strait - and dotted with warm, sandy beaches, featuring the warmest salt water north of Virginia. Chignecto Bay and the 24-kilometre wide Isthmus of Chignecto, which connects New Brunswick to Nova Scotia, form part of New Brunswick’s southern border. The rest of it is the Bay of Fundy. Its tides - the highest and wildest in the world - have carved a spectacular coastline. New Brunswick is also connected to Prince Edward Island by the world-famous Confederation Bridge. An eastern seaside province, New Brunswick has beautiful sandy beaches in the summer, spectacular autumn foliage, wildflowers in the spring and pure, white snow in the winter. The province is marked by its rolling hills and spectacular valleys, as well as its historic and modern architecture located in many of its cities, towns and villages. New Brunswick’s communities vary. There are eight major cities, Bathurst, Campbellton, Dieppe, Edmundston, the provincial capital of Fredericton, Miramichi, Moncton and Saint John.

A convenience store is a small store which stays open later than other stores or supermarkets, even 24 hours a day for some, which is why they are called « convenience » stores. There you will find a limited food inventory, some necessary products for the home, newspapers, and many other items. Convenience stores are located almost everywhere in Greater Moncton. Look in the Yellow pages of the phone book under Convenience Stores.

COMMERCIAl CENTRES (Information from the Moncton City Hall)
You are looking for clothes, food, accessories or furniture for your house, here are the main commercial centres of Moncton: • Champlain Place 477 Paul Street Dieppe, NB (506)855-6255 • Highfield Square 1100 Main Street Moncton, NB (506) 857-4914 • Northwest Centre Plaza 1380 Mountain Road Moncton, NB (506) 858-1380 Many other stores, of course, are located at other places in Moncton, Dieppe and Riverview. Visit the three municipalities’ Websites for more information on commercial centres or look in the Yellow pages of the phone book for the service or product you are specially looking for. • Superstore and others 165 Main Street (506) 857-4748 • Moncton Commercial Megacentre Corner of Trinity drive and Wheeler Boulevard (506) 858-1380

New Brunswick holidays: January 1st – New Year’s Day Friday before Easter Sunday – Good Friday Monday before May 24th – Victoria Day July 1st – Canada Day August 4th – New Brunswick Day First Monday of September – Labor Day November 11th – Remembrance Day December 25th – Christmas Day

New Brunswick is the only officially bilingual province of Canada. According to the 2006 census, around 33 % of the population speak French. The percentage of francophone in Greater Moncton is slightly higher than the provincial percentage, still according to the 2006 Census.

Tips and tricks:

Attention! The final price of a product is higher than the price on the box or shelf because taxes are not included in these prices.

Do you know that… chiac is the language of the new Acadian generation of South-Eastern New Brunswick, as a result of the numerous contacts with the Anglophone community, especially in the urban area of Moncton. Chiac is characterized by mixing French, English and old French. (Information from the Cyberacadie Website)-Health System

Do you know that…





Tips and tricks:


The Official languages Act ensures that the following New Brunswick government institutions must make an “active offer” of service in both official languages, French and English: • • • • • • Provincial government departments and Crown Corporations New Brunswick Legislature New Brunswick laws Justice System Cities and Municipalities with an official language minority population of at least 20% Health System

(Information from the Acadian National Society Website)

Founded in 1604, Acadia is the first attempt to colonize the New World. De Monts, Champlain and Poutrincourt, with 80 French settlers, lead the expedition and the settlement of the colony at the Ile-Ste-Croix, and the following year, in Port Royal. They then began the great adventure of Acadia, whose story will be marked forever by the Grand Dérangement of 1755. Deported in several Britannic colony of North America and hunted for eight hundreds years, it was only in 1763, that Acadia, practically destroyed, came back to life. In New Brunswick, Acadians settled especially along the coasts from Cap-Pelé to Miscou and inland to St-Jacques, north-west of the province. In Nova Scotia, they take root in the Bay Ste-Marie and the Cape Breton, while in Prince Edward Island, they were originally found in the region of Evangeline, and in Newfoundland, on the west coast. The Memramcook College and the Université Sainte-Anne, founded in the late 19th century, will give Acadia a breath of fresh air. At the same time, Acadia will enter an era of modernity, performing a crucial progress in education, social justice and language rights. Now, the Acadia of Atlantic Canada has over 300 000 Acadians proud of their origins. Interesting Website: www.cyberacadie.com

New Brunswick has a blend of climates typical of a coastal area and of an inland province. January is generally the coldest month in New Brunswick and July is the warmest; however, influxes of moist Atlantic air produce mild spells in winter and periods of cool weather in summer. Summers are typically warm and comfortable, but not too hot. Along the Bay of Fundy coast, average daytime highs vary between 20 and 22°C in the summer, with higher temperatures as you move inland. Many pleasant but cooler days are experienced in spring and autumn. To know the daily weather forecast, look in local newspapers, listen to the radio, look on the television or visit www.theweathernetwork.com

(Information from the Moncton City Hall)


Winter – December 22nd to March 21st Spring – March 22nd to June 21st Summer – June 22nd to September 21st Fall – September 22nd to December 21st

The Mascaret is a spectacular phenomenon caused by the Bay of Fundy’s tides which are the highest in the world, and happens two times a day. It is possible to observe the Mascaret from various places in Greater Moncton, from Moncton, Dieppe or Riverview. Centennial Park (St. George Boulevard) Boasting 230 acres of scenic parkland, this park offers fun and recreation throughout the year. Summer activities include swimming in a man-made beach setting, hiking, wheelchair accessible playground, tennis, and lawn bowling, while winter activities include skating, snowshoeing, and cross country skiing on the longest lit trails in eastern Canada. TreeGo, an aerial obstacle course, which allows you to fly high through the trees is also situated in Centennial Park. (506) 853-3506 Irishtown Nature Park (Irishtown Road (route 115)

Tips and tricks:

Sometimes, winter storms cause school closure. Plan where your kids will go for the day if it is the case.

Clothes worn in New Brunswick depend on the on going season. In fall and winter warm clothes are necessary like winter coats, mittens or gloves with very warm lining, tuque, scarf, winter boots, lined winter pants if you go outside for a long moment, for example, to practice winter sports. In Greater Moncton, there are many places selling new clothes, but a few stores are specialized in used clothes sale. These stores are good places to buy affordable clothes for every season. Look in the Yellow pages of the phone book under Clothing Bought & Sold.

Canoeing, hiking, and bird watching are just some of the activities enjoyed at this beautiful 2200-acre park. Groomed ski trails are available during the winter months. (506) 853-3516 Mapleton Park (Gorge Road and Mapleton Road entrances) This 300-acre park located in Moncton’s North End offers something for nature lovers of all ages. Featuring wide, accessible trails and more rustic trails, this park is a haven for runners, walkers, cyclists, cross-country skiers and skaters. (506) 853-3506 Riverfront Park (Downtown Moncton – Assomption Boulevard) Offering 5 km of multi-use trails, this park offers beautiful floral displays, benches and the Celtic Cross monument. This trail also comprises the Moncton portion of the Trans Canada Trail System, linking the communities of Riverview and Dieppe. Portions of this trail are groomed for winter running. Other points of interest include Bore View Park, Settlers Green, Hal Betts Memorial Sportsplex, and the Treitz Haus Visitor Information Centre. (506) 853-3516




Bicentennial Park (Town Hall, 333 Acadie Avenue, Dieppe) Dieppe’s Bicentennial Park is the place to be every Wednesday evening throughout the summer months to enjoy live entertainment featuring local musicians. The park also features a playground, horseshoe pit and Gravity Eternity, a public monument. Linear Park Running through Dieppe’s residential neighbourhoods, the linear park serves as a link between the commercial, educational and recreational facilities of the town. A section of the park designed exclusively for walking and cycling will become part of the Trans-Canada cycling and hiking trail. Rotary St-Anselme Park (Located off Melanson Road in Dieppe) Dieppe’s St-Anselme Park provides fun experiences the whole family can enjoy. The diversified flora, fauna and woodlands create a unique setting for many activities, whether it’s a relaxing stroll or an invigorating bike ride on one of the many trails designed for cycling and walking. For more information, call (506) 877-7946. Dobson Trail (Pine Glen Road, Riverview) The Dobson Trail provides an opportunity for outdoor aficionados to explore the wonders of the New Brunswick wilderness. It is comprised of nine distinct sections stretched over 58 kilometres between Riverview and Fundy National Park.

• Capitol Theatre 811 Main Street Moncton, NB (506) 856-4379 1 800 567-1922 www.capitol.nb.ca • Escaouette Theatre 170 Botsford Street Moncton, NB (506) 855-0001 www.escaouette.com • Moncton Coliseum 377 Killam Drive Moncton, NB (506) 857-4100 1 888 720-5600 www.monctoncoliseum.com • Centre Culturel Aberdeen Coopérative Ltée and Jardin Aberdeen 140 Botsford Street Moncton, NB (506) 857-9597 www.centreculturelaberdeen.ca • Université de Moncton Socio-cultural Recreation Service Student Centre, Room B-150 (506) 858-3738 (506) 858-3712 www.umoncton.ca/saee/loisirs

Greater Moncton municipalities have many community parks and playgrounds. For more information on community parks and playgrounds, contact: Moncton’s Recreation, Parks & Culture Department: (506) 853-3516 Dieppe’s Community Recreation Department: (506) 877-7900 Riverview’s Parks & Recreation Department: (506) 387-2024

SPORT fACIlITIES (Information from the Moncton City Hall)
There are plenty of sport facilities in Greater Moncton to meet all your needs: • • • • Soccer, football, tennis, golf, baseball, lawn bowling fields Public swimming pools Hockey Arenas Gymnasiums

• Empire Theatres (Crystal Palace – Dieppe) (506) 854-3456 (Information on movies available 24 hours a day) • Empire Theatres (Trinity Drive – Moncton) (506) 854-3456 (Information on movies available 24 hours a day) • Université de Moncton Ciné-Campus (Jacqueline-Bouchard building, Room 163) (506) 858-3712 • Far 0ut East Cinema (Jacqueline Bouchard building, Room 163) (506) 857-9120

www.moncton.ca www.dieppe.ca www.activeriverview.com Also you can look in the Yellow pages of the phone book under: • • • • • Arenas Health, fitness & exercise Martial Art & Self-defence Recreation centres Swimming pool public



The Greater Moncton area is full of attractions and activities, which attract many tourists. To know other activities in Greater Moncton, like the activities with a fee, for instance Crystal Palace or Magic Mountain Aquatic Park, visit: • Greater Moncton municipalities Websites • www.tourismenewbrunswick.ca or get a Tourism and Travel guide.

In case oF…
Look in the Yellow pages of the phone book under Social and Human Service Organizations to find out many organizations that could help you in case of need, including: • Greater Moncton Family Resource Centre 451 Paul Street, Suite 210 Dieppe, NB (506) 384-7874 www.frc-crf.com/moncton/a_propos.cfm Services provided: A range of programs and activities intended for parents and their children between 0 and 6 years old. • Moncton Community Mental Health Centre 81 Albert Street Moncton, NB (506) 856-2444 Services provided: Wide range of programs and services specialized in Health • New Life Mission Inc. 155 Lester Street Moncton, NB (506)859-4277 Services provided: After-school drop-in programs, snack, help with homework, etc. • Reconnect Street Intervention Program 801 Main Street or 30 War Veterans Avenue Moncton, NB (506) 856-4362 (506) 558-7255 Services provided: Assistance with housing or shelter, food resources and referral to help agencies

Under the Canadian Charter of Rights and Freedoms, every Canadian has the freedom of conscious and religion. There are many churches in Greater Moncton, including: Catholic, Christian, Protestant, Baptist and Anglican churches. In addition, there are two mosques and one synagogue. Look in the Yellow pages of the phone book under Religious Organizations, Church Vestments or Churches & Other Places of Worship to find Greater Moncton’s religious congregations. MAGMA, the CAIIMM and the Greater Moncton Immigration Board can also help you with your search for a place of worship.

• Community Chaplaincy 75 Gordon Street Moncton, NB (506) 851-6384 Service provided: shelter for the homeless • Crossroads for Women Inc. Moncton, NB (506) 853-0811 Service provided: Shelter for women and children fleeing abusive relationships





• Harvest House 182 High Street Moncton, NB (506) 388-4357 Service provided: Shelter for the homeless • House of Nazareth Inc. 14 Clark Street Moncton, NB (506) 858-5702 Service provided: Shelter for the homeless

• Humphrey Memorial United Church 95 Massey Avenue Moncton, NB (506) 856-7025 Service provided: free Sunday Dinner once a month • Karing Kitchen St-John’s United Church 75 Alma Street Moncton, NB (506) 854-3837 Service provided: hot lunches from 8:30 AM to 1:00 PM, Monday to Friday • Mobile One Community Services Inc. 128 Preston Crescent Moncton, NB (506) 850-2564 www.mobileonemoncton.ca Service provided: hot lunches • Ray of Hope Needy Kitchen Conseil des Chevaliers de Colomb de l’Église St-Augustin 340 Dominion Street Moncton, NB (506) 857-4224 Service provided: hot lunches

A food bank collects, manages and shares food with those in need. • YMCA Food Bank 30 War Veterans Street Moncton, NB (506)850-0606 Service provided: food provided on Monday, Wednesday and Friday between 10 AM and 1 PM • Christian Food Bank Ministries 243 Lewisville Road Moncton, NB (506) 857-9121 Service provided: offers food once per month • Open Hands Food Bank 19 Mark Avenue Moncton, NB (506) 382-3663 Service provided: food provided up to twice a month • Salvation Army Community and Family Services 339 Mountain Road Moncton, NB (506) 389-9901 Services provided: food, clothing and furniture • West End Food Bank 398 Salisbury Road Moncton, NB (506) 854-6517 Service provided: food provided on Mondays, Wednesdays and Fridays • Albert County Food Bank 50 Runnymeade Road Riverview, NB (506) 356-7025 Service provided: food provided on Tuesdays and Wednesdays

Tips and tricks

The Greater Moncton Immigration Board conducted two focus groups with immigrants of different origins and ages, living in Greater Moncton for a few months for some to many years for others. The purpose of these focus groups was to get comments and suggestions for the creation of this guide. Participants took the opportunity to give us tips and tricks that could help newcomers, based on their own experience. Thank you to all participants for these tips and tricks!