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Mass. Health Exchange Dashboard Update

Mass. Health Exchange Dashboard Update

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Published by WBUR
"This is the third weekly report measuring the operations and progress of the Massachusetts Health Exchange project. This week's report continues to focus on efforts to address the paper application backlog."
"This is the third weekly report measuring the operations and progress of the Massachusetts Health Exchange project. This week's report continues to focus on efforts to address the paper application backlog."

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Published by: WBUR on Mar 07, 2014
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03/19/2014

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March 7, 2014

Massachusetts Health Exchange Dashboard
This is the third weekly report measuring the operations and progress of the Massachusetts Health Exchange project. This week's report continues to focus on efforts to address the paper application backlog. Paper Application Processing Update
In the past week, we have data entered 17K paper applications. Data entry was successfully completed for 12K applications that are now awaiting processing for coverage. For the remaining 5K, outreach is required to gather missing data.
Applications Data Entered In the Past Week 12K: Entered and awaiting processing 5K: Missing data. Outreach to be done 43K Backlog of Paper Applications Remains 14K

Transitional Coverage
During the past week, we have enrolled 14K additional residents of the Commonwealth into transitional coverage.

17K

62K

14.9K

Already Have Coverage 48K

29K

To Be Screened As of 2/27 As of 3/5

Data Entry Tool
Staff proficiency using the new data entry tool for paper application processing continues to improve. This week, data entry productivity improved to an average of 33 minutes per application.
140 120 100 80 60 40 20

Supplemental Staffing for Application Data Entry
Optum continues to supplement state resources for data entry and paper application processing. As of today, there are more than 315 Optum staff working on data entry, the total Optum head count will reach 340 by the week of March 10.
350 300 250 Today

120

Average Minutes Per Application

340 315

39

33

233 183

200 150

0

20-Feb

27-Feb

6-Mar

17-Feb

24-Feb

3-Mar

10-Mar

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