OREGON DEPARTMENT OF JUSTICE Top 10 Consumer Complaints 2013

#1 Health Spas Forever Young #2 Telecommunications Cellular Satellite TV Cable TV Long Distance Internet Service Provider Bundled Services #3 Motor Vehicle Sales New Car Dealers Selling new cars Selling used cars Used Car Dealers RV, Trailer, Campers Motorcycles #4 Financial Services Credit Cards Commercial Banking Investment Activities Credit Bureaus Payday / Title Loans Debt Reduction Services Sales Financing Consumer Lending 854 753 792 213 149 111 106 80 74 651 172 66 106 398 61 11 586 109 82 80 75 50 46 43 31

#5 Collection Agencies #6 Home Ownership Issues Real Estate Credit Loan Servicers Loan Modifiers Mortgage Brokers #7 Health Related Physicians Medical Products Food Supplements Dentists Hospitals Pharmacies / Drug Stores Medical Discount Cards #8 Magazine Sales Agents #9 Int’l Money Transfer Schemes

527 519 344 100 34 32 354 61 53 45 30 29 18 11 353 329

172 victims reported $1,285,292 in losses. 157 uncashed counterfeit items totaling $1,129,851 #10 Motor Vehicle Repair 176

10,938 written complaints and contacts 72 Spanish language 39,470 searches on our Be InfORmed website 36,642 calls to the Consumer Hotline 4,445 hotline volunteer hours valued at $98,412.30 52,026 “Do Not Call” complaints were filed with the FTC and 109 complaints were received by our office directly.

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