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4 System Requirements Supported Video Cards DirectX(R) Detection & Installation Removing Profile files after Uninstall
2) TROUBLESHOOTING: 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 Installer issues Video issues Sound issues Motherboard drivers Operating system specific issues Multiplayer & Internet issues AMD Athlon 64 X2 Dual Core Processor issues Rare known issues with certain video cards
3) IMPROVING PERFORMANCE 4) END USER LICENSE AGREEMENT 5) CUSTOMER SUPPORT CONTACT 6) COPYRIGHT INFORMATION ===================================================================== 1) INSTALLATION & SET UP ===================================================================== Please note that Company of Heroes does not support Microsoft(R) Windows(R) 95/9 8/NT/2000. 1.1 SYSTEM REQUIREMENTS MINIMUM Windows® XP or Vista 2.0 Ghz Intel Pentium IV or equivalent or AMD Athlon XP or equivalent 512 MB RAM 100% DirectX 9.0c compatible 64MB video card with Pixel Shader 1.1 support or eq uivalent and latest manufacturer drivers (see supported chipsets below) DirectX® 9.0c compatible 16-bit sound card 8x or faster CD-ROM drive or DVD-ROM drive Keyboard, Mouse 6.5 GB of uncompressed free hard drive space (We recommend having 1 gigabyte of of free space after installation)
Company of Heroes requires DirectX(R) 9.0c to install and play. These files will not be removed when the Com pany of Heroes is uninstalled and must be manually deleted. or better with latest manufacturer drivers. LAN play requires network interface card and latest drivers. These files are locate d in the Windows My Documents folder at C:\Documents and Settings\username\My Do cuments\My Games\Company of Heroes. the Recommended System Requireme nts are strongly suggested Internet (TCP/IP) and LAN (TCP/IP) play supported.3. The installation of DirectX(R) 9. These files take up very little space on your hard drive (less than 50K) so it's not necessary to re move them. Internet play requires broadb and connection and latest drivers. 1. NVIDIA GeForce3/Ti series NVIDIA GeForce4/Ti (excluding the GeForce4MX series) NVIDIA GeForce FX 5800 series NVIDIA GeForce FX 5900 series NVIDIA GeForce 6200 series NVIDIA GeForce 6600 series NVIDIA GeForce 6800 series NVIDIA GeForce 7300 series NVIDIA GeForce 7600 series NVIDIA GeForce 7800 series NVIDIA GeForce 7900 series or better with latest manufacturer drivers.0c wil l not harm your DirectX(R) configuration.3 DIRECTX(R) DETECTION AND INSTALLATION The Company of Heroes installer will check your computer for the currently insta lled version of DirectX(R). .0c automatically. 1. If it detects an older version of DirectX(R).4 REMOVING PROFILE FILES AFTER UNINSTALL The Company of Heroes generates user-specific game files.0 Ghz Intel Pentium IV or equivalent 1 GB RAM 256 MB NVIDIA GeForce 6800 series or better REQUIRED FOR MULTIPLAYER: 1 set of discs per computer For 6-8 player multiplayer or skirmish matches. it wil l install DirectX(R) 9.2 SUPPORTED VIDEO CARDS ATI RAdeon 9500 series ATI Radeon 9600 series ATI Radeon 9700 series ATI Radeon 9800 series ATI Radeon X300 series ATI Radeon X550 series ATI Radeon X600 series ATI Radeon X700 series ATI Radeon X800 series ATI Radeon X1300 series ATI Radeon X1600 series ATI Radeon X1800 series ATI Radeon X1900 series. 1.
===================================================================== 2. If you have an ATI or N VIDIA video card. the proble m can be rectified by lowering the detail settings or. Windows(R) Installer Updates The Windows(R) Installer may need to be updated. Note: V-sync can result in reduced overall framerates since it is processor intensive. then continue normally. reboot the machine.31 or newer Preliminary tests with out-of-date ATI drivers have shown some graphic corruptio n while playing Company of Heroes.1 INSTALLER ISSUES A. http://www. Interference from Anti-Virus Programs It is recommended that any anti-virus programs be disabled when attempting to in stall Company of Heroes. TROUBLESHOOTING ===================================================================== 2. D. Exeeding recommended Auto Settings for Graphics Options Exceeding the recommended Auto Settings for Graphics Options can result in undes ired performance degradation and graphical errors because the settings are excee ding the capabilities of yourhardware. B.com/ Driver: Catalyst 6. If this is the case. you can find drivers on their websites.5 or newer http://www.com/ Driver: ForceWare Graphics Driver Version 91. ensure Auto Settings is selec ted in the Graphics Options page of the game's Main Menu. the Compa ny of Heroes installer will update the Windows(R) Installer. . Upgrading to the latest ATI drivers can solv e the problem for most users.nvidia. Latest drivers required For best performance and video quality. One known issue involves black squares spawn ing on screen in place of expected graphical effects. Cinematic scenes suffer from horizontal tearing This problem can be rectified by turning V-sync on by default in your video card 's display settings. For most users. B. If you are experiencing graphical issues after installing the latest graphics card drivers.ati. Black squares rendering on screen in place of expected graphical effects As per above. Anti-virus software can often interfere and corrupt the installation process of new software. 2. exceeding recommended Auto Settings for Graphics options can reslt in undesired graphical corruption. please make sure you have the latest dri vers for your video card when running Company of Heroes.2 VIDEO ISSUES A. C. increasing your AGP aperture size if you're using an AGP-based Video Card. alternatively.
on the Volume Tab. If stuttering persist s try reducing Hardware Acceleration. C. as there have been significant issues in recent. From your Windows(R) desktop. click Start -> Settings -> Control Panel -> Sou nds and Audio Devices ii) Then. Audio during cinematic sequences out of sync after using Microsoft(R) shortcu t keys. Latest drivers required Please make sure you have the latest drivers for your sound card when running Co mpany of Heroes. click Start. Using Microsoft(R) shortcut keys like Alt-Tab. 2. click Advanced iii) Under the Options menu. Click the Sound tab and try reducing the "Hardware Sound Acceleration Level" slider. Excessive sound static from speakers during movie playback Some users may notice excessive sound static coming from their speakers during m ovie playback if their motherboard uses on-board audio. Click OK. then hit Enter.5 OPERATING SYSTEM-SPECIFIC ISSUES . Please make sure you are running the latest drivers available f your video card and motherboard. D. iv) Mute the PC Speaker by clicking the Mute box directly below the PC Speaker v olume control The interference should now be gone. and Ctrl-Alt-Del during non-interactive cinematic sequences will cause the aud io to go out of sync. The sound stutters while playing Make sure you have the latest drivers for your sound card.3 SOUND ISSUES A. To prevent the interference : i) From your Windows(R) desktop. Ctrl-Shift-Esc . or BOTH of Heroes requires the absolute latest video card AND motherboard driver installed. select Properties and click the box to the left of 'PC Speaker' to display it in your Volume Control panel. Ctrl-Esc. This brings up the "DirectX(R) Diagnos tic Tool". B. then Run. Often motherboard drivers are overlooked when updating systems. but not the drivers.4 MOTHERBOARD DRIVERS Company s to be latest. Alt-Esc. and as a result most computers are running very old versions that simply do not work properly an d may cause very noticeable slow downs and stability issues. The ASUS A8N32-SLI has b een identified as one motherboard with this problem. 2. The audio should return to normal once interactive gamepla y resumes. type "dxdiag".2.
Company of Heroes uses the following ports to connect to the lobby. Go to your firewall settings and correctly configure them for Company of Heroes. you must have Administrator privileges to prop erly install the game. or if you have W indows XP Service Pack 2. Windows(R) Key Interrupts Game in Windows(R) XP If the Windows(R) key is pressed during game play. however. double-click the Network Connections icon. Alt-Tab to Switch Applications Some drivers do not support the Alt-Tab switching between Company of Heroes and other applications.If problems persist try disabling the firewall. the Start the game. Should this happen.If you have a firewall such as ZoneAlarm or Norton Personal Firewall.If you have Windows XP and have enabled the Windows Firewall. or click the Start button and select Help and Support . . and right-cli ck on your internet connection. OR The game freezes in the lobby screen. . please refer to your Windows(R) documentation. Quit the game or bring up the t ask manager and end the Company of Heroes task. If you wish to switch programs. For information on how to change your user settings to obtain Administrator priv ileges.6 MULTIPLAYER & INTERNET ISSUES ***NOTE***: THQ Customer Support does not support playing multiplayer through f irewalls or shared connections. . .A.exe' is selected in the 'Exceptions' tab of the Windows Firewall dialog box. host games and accept connections: UDP UDP 6112 30275 . 2. when trying to host a game or when joining a game. or that ' RelicCOH.If you have a firewall it may be blocking Company of Heroes but the firewall p opup window is not showing in front of the game. Select 'Properties'. To do this op en the 'Control Panel'. there is no way to appening again except by being careful not to hit those keys Menu will interrupt key to close the me prevent this from h while playing. Administrator Privileges Needed To Install On Windows(R) XP If you are running Windows(R) XP. you need to make sure that Company of Heroes is listed and selected in the "Exceptions" section of the firewall options. then you need to make sure that you have given Company of Heroes permission to access th e internet and to accept connections from the internet. B. simply press the Escape (Esc) nu and return to the game. OR you can host a game but nobody can join the game. C. . A. Using Alt-Tab while Company of Heroes i s loading can result in loss of all sound when returning to the game. Unfortunately. first close Company of Heroes. You should now see the 'Settings' button for the Windows Firewall. You do not. It is highly recommended that you do not use Alt-Tab to swit ch to another program while Company of Heroes is running. then 'Advanced'. You can see games listed but you cannot join them. Click the button and ma ke sure that the firewall is turned off. require Administrator privileges to play the game after it has been installed.
The user interface textures become corrupted .amd.. under the Miscellaneous tab.exe on your hard drive to add it to the exclusion list. press the edit button within the Exclusion box/zone.exe) is allocated enough bandwidth. try increasing the bandwidth allow ed for Company of Heroes. The AMD Dual-Core Optimzer can be found here: http://www. 2. The pro cess is very different for different brands and even for different models from t he same maker. B. if you experience issues in th e Relic Online lobby or in game while online. NOD32 Virus Checker users: . 2.8 RARE KNOWN ISSUES WITH CERTAIN VIDEO CARDS ******************************************************************************** ***************************** *NOTE: Overclocked GPUs can overheat and are usually responsible for the graphic al corruptions listed below.com/us-en/Processors/TechnicalResources/0.7 AMD Athlon 64 X2 Dual Core Processor issues Some users with AMD Athlon 64 X2 Dual Core Processors may notice reduced video pe rformance if they do not have the AMD Dual-core Optimizer installed.ht ml D. You need to configure NOD32 to exclude Company of Heroes from scans as it will drastically d egrade online performance.. In the IMON setup. C. Press the Add button in the Excl ude Application dialog and find the RelicCoH.* ************************************************** *********************************************************** A.NOD32 scans the network activity of the programs on your machine. Visual corruption on certain NVIDIA video cards Card name: NVIDIA GeForce 6800 GT Manufacturer: NVIDIA Chip type: GeForce 6800 GT Display Memory: 256.Check your router documentation for instructions on how to open ports. Make sure that Company of Her oes (RelicCoH.Terrain composite texture becomes corrupted with rainbow colours . .30_182_871_13118.0 MB This rare corruption occurs in a few ways: .00.Destructible buildings develop extreme geometry shapes This problem can be fixed by simply pressing Alt-Tab on your keyboard to reset b ack to Windows and then pressing Alt-Tab once more to return to Company of Heroe s.This program restricts bandwidth used by programs and may be limiting Company of Heroes if you have not correctly configured it. Belkin Router Model #F5D5231-4 unsupported: .This router does not connect to online multiplayer games. NetLimiter users: .
0 MB Card name: NVIDIA GeForce 7900 GTX Manufacturer: NVIDIA Chip type: GeForce 7900 GTX Display Memory: 512.B. some users may notice certain corrupted ground textures. C.0 MB This extremely rare occurrence can be rectified by resizing the display window. Corrupt effects during Mission 3 cinematic Card name: NVIDIA GeForce 6800 Series GPU Manufacturer: NVIDIA Chip type: GeForce 6800 Ultra Display Memory: 512. Some users may play Company of Heroes in windowed mode (whereby you can still se e Windows(R) XP in the background) and resizing this window can alleviate this p roblem.0 MB An extremely small percentage of players may notice some graphical corruption in the special effects of the final cinematic of Mission 3 when playing with this exact video card after an extended play session of several hours. IMPROVING PERFORMANCE ===================================================================== There are several ways to improve the performance of Company of Heroes on min an . Pann ing the camera away from the corrupted area and then panning back should allevia te the problem for most users. E.0 MB On rare occasions.0 MB This rare issue manifests itself in the form of large corrupted shadows that dis play in ways that are not proportional to the objects contained in the scene. Re starting Company of Heroes completely resolves this problem for most users. ===================================================================== 3. Terrain texture corruption Card name: NVIDIA GeForce 7800 GTX Manufacturer: NVIDIA Chip type: GeForce 7800 GTX Display Memory: 512. Shadows do not render properly Card name: NVIDIA GeForce 7800 GT Manufacturer: NVIDIA Chip type: GeForce 7800 GT Display Memory: 256. D. User interface minimap shows corrupt textures Card name: NVIDIA GeForce 7800 GTX Manufacturer: NVIDIA Chip type: GeForce 7800 GTX Display Memory: 512.
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delay or failure to perform on the part of Company shall be considered a breach of this Agreement if such defa ult. Customer Support Contact ===================================================================== Support web address: www. GENERAL PROVISIONS. Developed by Relic Entertainment. except as expressly provided in this Agreement. Inc. Relic E ntertainment. the Intel logo. or (ii) the remaining provisions hereof under all circumstan ces. Company of Heroes and their respective logos are trademarks and/or registered trademarks of THQ Inc.com for details. Company's failure to enforce at any time any of the provisions of this Agre ement shall in no way be construed to be a present or future waiver of such prov isions. sublicense. Any assignment in violation of this Agreement is void. (and its Licensors).com . Havok. The express waiver by Company of any provision. and such decision shall not affect the enforceability of: (i) such provision under o ther circumstances. you m ust destroy all copies of this Program and all of its component parts. delay or failure to perform is shown to be due to causes beyond the reasona ble control of Company. condit ion or requirement of this Agreement shall not constitute a waiver of any future obligation to comply with such provision. sel l. © Co pyright 1999-2002 Havok. such provi sion shall be reformed only to the extent necessary to make it enforceable. TERMINATION. assign or transfer the rights or obligations granted to you in this Agreement .thq.. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. Without prejudice to any other rights of Company. Notwithstan ding anything else in this Agreement. DivX is a regi stered trademark of DivX. copy. All Rights Reserved. California. Intel. ===================================================================== 5. See www. Copyright 1998-2006. THQ. NVIDIA. This product contains copyrighted material owned or distributed under authority by Quazal Technologies. this Lice nse Agreement and your right to use the Program may automatically terminate with out notice from Company if you fail to comply with any provision of this Agreeme nt or any terms and conditions associated with the Program. in the USA and other countries. You may not use. All rights reserved. Inc. Portions of this software are copyright © 2006 The Fr eeType Project. condition or requirement. Quazal Technologies Inc. Intel Core and Core Inside are trademark s or registered trademarks of Intel Corporation or its subsidiaries in the Unite d States and other countries. If any pr ovision of this Agreement is held to be unenforceable for any reason.comTM. Copyright © 1991-2006 by RAD Game Tools. This Agreement shall be governed by the laws of the Stat e of California and the United States without regard to its conflicts of laws ru les and you consent to the exclusive jurisdiction of the state and federal court s in Los Angeles County. no default. rent.com Inc. All Rights Reserved. Uses Miles Sound System.14. MPEG Layer-3 playback supplied w ith the Miles Sound System from RAD Game Tools. nor in any way affect the right of any party to enforce each and every s uch provision thereafter.com/support E-mail Address: support@thq. © 2006 THQ Inc. Inc. modify. Inc. logos and copyrights are property of their respective owners. except that you may transfer your Program to another pe rson provided that person accepts the terms of this License Agreement. All other trademarks.havok. MPEG Layer-3 audio compres sion technology licensed by Fraunhofer IIS and THOMSON multimedia. This Agre ement represents the complete agreement concerning this License Agreement betwee n you and Company. 15. In such event. the NVIDIA Logo. GeFor ce and "The Way It's Meant to be Played" Logo are registered trademarks and/or t rademarks of NVIDIA Corporation in the United States and other countries.
Quazal Technologies Inc. Developed by Relic Entertainment. GeFor ce and "The Way It's Meant to be Played" Logo are registered trademarks and/or t rademarks of NVIDIA Corporation in the United States and other countries. Inc.comTM. Copyright © 1991-2006 by RAD Game Tools. (and its Licensors). This product contains copyrighted material owned or distributed under authority by Quazal Technologies. Relic E ntertainment. Intel. Inc. . in the USA and other countries. Inc.com Inc. Inc. All other trademarks. All Rights Reserved.com for details. MPEG Layer-3 playback supplied w ith the Miles Sound System from RAD Game Tools. NVIDIA. Copyright 1998-2006. THQ. All rights reserved.Phone (US/Canada): 818-880-0456 Mailing address: THQ Customer Service 29903 Agoura Road Agoura Hills. Uses Miles Sound System. DivX is a regi stered trademark of DivX. Havok. © Co pyright 1999-2002 Havok. the Intel logo. Company of Heroes and their respective logos are trademarks and/or registered trademarks of THQ Inc. All Rights Reserved. COPYRIGHT INFORMATION ===================================================================== © 2006 THQ Inc.. Portions of this software are copyright © 2006 The Fr eeType Project. the NVIDIA Logo. See www. Intel Core and Core Inside are trademark s or registered trademarks of Intel Corporation or its subsidiaries in the Unite d States and other countries. logos and copyrights are property of their respective owners. CA 91301 ===================================================================== 6. MPEG Layer-3 audio compres sion technology licensed by Fraunhofer IIS and THOMSON multimedia.havok.
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