Food Service Industry 30 Golden Management Rules

1. All work is team work. 2. If you want to e igger t!an every ody else" you#d etter t!an everyone else" too. etter e

3. $ur usiness is run first for t!e en%oyment and &leasure of our customers. '!en for t!e convenience of t!e staff of owners. (. '!e secret to winning is not to lose twice in a row. ). '!e customer is not always *rig!t+ ut is always t!e customer" and it#s all rig!t for t!e customer to e wrong. ,. -atc! your &eo&le doing somet!ing rig!t. A &at on t!e %ust a few verte rae u& form a kick in t!e ass. ack is

.. /ever &ractice on t!e customer. 'raining is your secret wea&on. 0. 1e toug! on standards" easy on &eo&le. 2!at you &ermit you &romote. 3. -!allenge t!e &rocess daily4 are we doing t!e rig!t t!ings and are we doing t!e rig!t t!ings rig!t5 10.6eaders are never *energy7neutral+8 you#re eit!er giving &eo&le energy or draining it from t!em. 11.-ustomers will forgive mistakes in t!e kitc!en more t!an mistakes in t!e service. Service is our invisi le &roduct. 19.'!e early ird gets t!e worm" ut t!e second mouse gets t!e c!eese. 13.$ver teac!. Managers and em&loyees ot! under learn and over forget. 1(. :noccu&ied time &asses slower t!an occu&ied time. If you !ave time to learn. ;ou !ave time to clean. 1).Small c!anges add u& to greatness4 e 1< etter in a 1000

different ways. 1,.Average means you#re eit!er est of t!e worst" or worst of t!e est. 1..=m&loyees are our fist market. /ever treat a customer etter t!an you treat an em&loyee. 10.;ou can !ave t!e est &roduct in t!e world" ut if you can#t sell it" you still got it. 'rain your team to get etter at menu merc!andising. 13.Good service means never !aving to ask for anyt!ing. 90.All e!avior is t!e result of conse>uences4 you get w!at you reward. 91.:se t!e *Sullivan /od+4 if servers smile and slowly nod t!eir !eads w!en suggesting a drink" a&&eti?ers or desserts t!e customer always nods ack and say *yes+. 99.Recruiting doesn#t end w!en you !ire someone. ;ou recruit your em&loyees daily. 93.If someone tells you it#s t!e &rinci&le of t!e t!ing and not t!e money@it is t!e money. 9(.In t!e usiness" you can always tell w!en it#s a full moon wit!out ever looking outside. 9).'ools left in t!e tool oA never uilt anyt!ing. 9,.$ne definition of insanity is to kee& doing t!e same t!ing over and over again and eA&ect different results. 9..Big! &erformers !ate working wit! low &erformers. Groom#em or 1room#em. 90.;ou can tell !ow good t!e restaurant leaders!i& is y !ow t!e &eo&le act w!en t!e manager isn#t t!ere. 93.'eac! everyone somet!ing new every s!ift4 1 ste& y 100 &eo&le is etter t!an 100 ste&s y one &erson. 30.t!e restaurant usiness is a free circus everyday. All you !ave to do is &ay attention.