You are on page 1of 2

Jordan Walker

700 Pamela Road, Glen Burnie, MD 21061 Summary of Qualifications Demonstrated achiever with exceptional knowledge of mathematics, business, and sciences Works well in fast paced environment and high pressure situations Proficient computer training in Microsoft Word, Power Point, and Excel Commended for being professional and punctual Praised by previous employers for efficient and productive multitasking skills 410-627-8300

Education Towson University, Towson, MD GPA- 3.55 Bachelors of Science, Marketing, Expected May 2014 Relevant Courses: Marketing, Business Management, Business Communications, Economics, Consumer Behavior, Finance, Accounting, E-business Marketing, International Marketing, Operations Marketing Relevant Work Experience Guest Services Consultant- Ideal Image, Hanover, MD, September 2013 Present Display exceptional customer service while establishing a positive rapport with guests Control daily financial situations including POS functions and newly developed contracts Assist with daily consultations and add on sales to increase companys revenue Maintain an accurate count of all inventory levels and develop end of the month reports Work in a team environment to ensure daily expectations and guests needs are met at all times Assist with marketing incentives including monthly promotions and social media campaigns Associate Manager, Under Armour, Harbor East- Brand House store, December 2012- August 2013 Demonstrated specialized sales training in athletic sport wear Trained and develops a team of associates on the visual merchandising and brand standards Operated sales and accounting principles on a daily basis Exuded an intense level of superior customer service to every customer the store Worked directly with VPs, executives, and visual teams on displaying a specialty environment to the athletic industry Assessed and directs major floor changes through overnight procedures Planed and directs events including celebrities appearances, walkthroughs, and social gatherings Assistant Store Manager, Under Armour, Curtis Bay, MD, August 2009- 2012 Operated directly with the other managers and corporate officials to deliver an exceptional customer experience Achieved superior customer service and communication skills Oversaw finances and kept track of sales and merchandise inventory Emphasized the importance of maintaining proper appearance for the likes of the customers and other employees Engineered planning for floor sets and marketing material to provide visual appeal Developed schedules for associates and managers to meet the needs of the daily business Organized and maintained payroll in regards to scheduling costs and leveraging profits

Sales Representative, Hot Spot Tan Company, Glen Burnie, MD, May 2010- December 2010 Modeled efficient customer service by concerning myself with the wants and needs of the customer Executed superior knowledge of services and products to customers Analyzed financial statements and cash flow Marketed new products and services by explaining the importance and benefits of each service and products that the company has to offer Sales Representative and Front desk Associate- Worlds Gym, Glen Burnie, MD, August 2008- July 2009 Resolved customer service complaints and issues Assisted in preparing contracts and sales proposals for customers Guided and supervised fitness and well-being for new coming customers Additional Work Experience Server, Hooters of America, Inner Harbor, MD, June 2011- September 2011 Established a solid client base for the restaurant Motivated employees to provide exceptional customer service Maintained perfected appearance and a friendly attitude Set goals for achievement on a nightly basis Cashier, Hawaiian Shaved Ice, Glen Burnie, MD, May 2007- October 2009 Demonstrated superior customer service appreciation Created a friendly and inviting environment Organized and managed new product and inventories Stand Manager, Ravens Stadium Promotions, Baltimore, MD, August 2008- January 2010 Responsible for customer satisfaction Provided a clean and safe environment for the public and customers Promoted new products Budgeted and balanced financial statements

Honors and Volunteer Activities Deans List, Towson University from Spring 2011 National Honor Society Member 2010 Volunteered for Polar Bear Plunge: Raised over 10,000 dollars for Special Olympics (January 2005January 2011) Participated in Relay for Life: Raised over 1,500 dollars towards the Breast Cancer Foundation July 2010 Volunteer Coach: middle school aged girls lacrosse clinics May 2009 Experienced volunteer for Ronald McDonald House: provided meals for chronically ill children and parents June 2009- August 2010 Contestant finalist for Miss Maryland USA, November 2012 Miss Maryland Eastern States of America March 2013 Miss Eastern States of America 2013 Miss Maryland US International 2014