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COMMUNICATION

PROBLEM

By:Hitendrasinh Zala
ROADMAP
• What is communication
• Problem in communication at call
center
• Conclusion

What is Communication
• Communication can be perceived
better as a two-way process in
which there is an exchange and
progression of thoughts, feelings or
ideas  towards a mutually accepted
goal or direction
Problem in Communication
• I received the call of customer

Problem in Communication
• He has a problem of network
coverage
Problem in Communication
• I asked him few question
• I considered that problem as a
conjunction problem
• Gave him a solution
Conclusion
• Because of miscommunication that
problem remain unsolved
• It was trouble for me as well as
customer