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BANKING ACADEMY, HANOI BTEC HND IN BUSINESS (FINANCE) BUSINESS DECISION MAKING

March 07th, 2013 Ms. Nguyen Thi Dan Phuong Marketing Manager of FPT Software Company, Hanoi

Dear Ms. Nguyen,

The undersigned are undergraduate students of Banking Academy of Vietnam. We are currently conducting a research on “The Effectiveness of FPT Software‟s Customer Care as Perceived by „Fshare‟ Users” as requirements of our Business Decision Making module.

Our research study may require some information about your customer services. Therefore, we would highly appreciate if you could allow us to carry out the survey on your “Fshare” service in general and your company‟s customer care for customers using this service in particular. Our potential respondents will include current customers using FPT Software‟s Fshare in Hanoi.

Thank you very much for your support. If you have any concern, please contact us via 0168.738.8242.

PORORO Group

Noted by

Approved by

Nguyen Diep Anh – Ami Ho My Hanh – Hanny Mr. Jubred A. Peñano, MBA Nguyen Thi Thanh Van – Utta Thai Thi Chau Loan – Alex BTEC lecturer Banking Academy, Hanoi Ms. Nguyen Thi Dan Phuong Marketing Manager FPT Software Company, Hanoi