TASK 4

Website Best Buy
http://www.bestbuy.ca/en-
CA/home.aspx
Future Shop
http://www.futureshop.ca/en-
ca/home.aspx
Planning • This website was planned
well as it contains a ood
amount of information and
offers customer ser!ice if
they need assistance
• This website was planned
well as it contains a ood
amount of information and
offers customer ser!ice if
they need assistance
Online/Offline
Integration
• Can order oods online and
pic" them up in person
• #ffers a forum for users to
help each other.
• Contains a FA$ section
• Can contact customer ser!ice
online or throuh callin
• Can order oods online and
pic" them up in person
• #ffers a forum for users to
help each other
• %ifferent customer ser!ice
departments to meet the
needs of the user
• Can contact customer
ser!ice online or throuh
callin
User Involvement • &sers are not in!ol!ed in site
de!elopment. They are not
as"ed to participate in any
sur!eys
• &sers are not in!ol!ed in site
de!elopment. They are not
as"ed to participate in any
sur!eys
Clean and Navigable • 'ebsite is easy to na!iate
throuh
• %esin is simple but
appealin
• (roducts are rouped well in
the appropriate cateories
• Text is limited and rammar
and spellin are correct
• 'ebsite is easy to na!iate
throuh
• %esin is simple but
appealin
• (roducts are rouped well in
the appropriate cateories
• Text is limited and rammar
and spellin are correct
Use of New Tecnolog! • 'ebsite can be accessed
throuh mobile de!ices
• #ffers a mobile site so it is
easy to na!iate throuh on a
cell phone
• 'ebsite can be accessed
throuh mobile de!ices
• #ffers a mobile site so it is
easy to na!iate throuh on
a cell phone
Amo"nt of Information • Too much information is
presented in the home pae
• %escription of products are
short but informati!e
• All necessary contact
information is a!ailable on
the website
• )ood amount of information
is presented
• %escription of products are
short but informati!e
• All necessary contact
information is a!ailable on
the website
• Screens are limited to o
throuh to chec"out and
offers multiple payment
options
• Screens are limited to o
throuh to chec"out and
offers multiple payment
options
Personali#ed • Shows recommended
cateories and products
based on pre!iously !iewed
products
• &sers can create and loin to
their accounts
• Shows recommended
products based on
pre!iously !iewed products
• &sers can create and loin to
their accounts
$ree from %b"gs& • *o problems occurred while
on the website
• *o problems occurred while
on the website.
Ste's ta(en to ens"re
goods get to c"stomers
• 'ebsite ensures customer+s
postal code matches
pro!ince before allowin the
user to proceed
• Customers can trac" orders
• 'ebsite ensures customer+s
postal code matches
pro!ince before allowin the
user to proceed
• Customers can trac" orders
Sec"rit! )eas"res • &sers must loin with
username and password to
access their account
• ,ncryption technoloy is
used to protect users+
personal information
• &sers must loin with
username and password to
access their account
• ,ncryption technoloy is
used to protect users+
personal information
The Best Buy and Future Shop web sites are !ery similar based off of the criteria - e!aluated
them on. Both web sites were well planned as it contains most thins customers need and will
loo" for on the web sites. They also offer customer ser!ice so if users cannot find what they are
loo"in for and need additional information. they can spea" with an employee to assist them.
Both web sites do not in!ol!e users in web site de!elopment but their web sites are clean and
easy to na!iate throuh. 'ith their simple desins. customers will "now how the site wor"s
within a few seconds of !isitin the web site. The sites can be accessed throuh mobile de!ices
such as cellular phones and e!en offer a mobile site so it is simple to use e!en with a smaller
screen. Both web sites are free from /bus.0 ha!e the same steps to ensure oods et to
customers. as well as similar security measures. Future Shop has one ad!antae on Best Buy
because it offers different customer ser!ice departments based on customer needs. This "eeps
thins more orani1ed for the employees as well as the customers. ,!en thouh the web sites are
similar. - thin" the more successful web site is Best Buy. ,!en thouh it contains a little bit too
much information in the homepae. it contains a FA$ section so customers can loo" for answers
to their 2uestions on the site before contactin customer ser!ice. and also. the web site
recommends cateories to users. not 3ust indi!idual items.