Professional Documents
Culture Documents
From the second half of the twentieth century, with the evolution of the
Modern State, Public Administration or Public Management in Brazil assumes
de facto "Management culture" as a way of working together in society.
• administrative modernization;
• expansion of economic functions;
• development;
• organizational flexibility;
• management processes; concept of effectiveness, efficiency and
effectiveness;
• results orientation - customer demand social quality;
• focus on the citizen - efficiency and quality in public service delivery;
• participatory management - Accountability and Accountabilit (Case
of accountability due to the autonomy that is related to decision making) and
• transparency in management (is born eGov - Electronic
Government)
Within the concept laid down the tools of governance that guided public
institutions in this process of managerial excellence: the Charter of Citizen
Service, Instrument Standard Satisfaction Survey, the Guide to Process
Management, the Guide 'd' Administrative Simplification the Instrument for
Management Assessment.
By the end of this year, the work plan of the "GesPública" provides some
important goals:
Institute Sagres uses several strategic tools that can interact with each
other and with any management model already established in the institution.
We highlight the Foresight and Strategic Intelligence, Planning and Strategic
Management, Dynamic Rulers (Set of Actors), the Medium Term Plan (read
PAP) and Short-term Planning (read LDO / LOA).
www.sagres.org.br