Texas Department of Insurance

Office of the Commissioner, Mail Code 113-iC 333 Guadalupe P0, Box 149104, Austin, Texas 78714-9104 512 463-6464 telephone 512 475-2005 fax wwwtdistate,tx,us

October 30, 2009

To the Members of the Windstorm Insurance Legislative Oversight Board
The Honorable Robert Duncan The Honorable Troy Fraser The Honorable Mike Jackson The Honorable Leticia Van de Putte Texas Senate P.O. Box 12068 Austin, Texas 78711 Dear Senators and Representatives: Pursuant to the last update, enclosed is the summary of the Department’s initial review of the Texas Windstorm Insurance Association (TW1A) claims handling processes. The results of this review have been shared with the General Manager of TWIA. Jim Oliver. In the upcoming months, the energy should be oriented toward making the claims process for TWIA the best customer experience possible. TWIA policyholders should expect nothing less. The TWIA board, with members to be announced in the near future, will need to adopt and embrace this task along with the Department in ensuring that we meet this strategic goal and all tactical milestones along the way. The Department will continue with the additional reviews mentioned in the report and keep the Oversight Board informed of any findings, TDI action, or recommendations. The Honorable John Smithee The Honorable Larry Taylor The Honorable Todd Hunter The Honorable Ryan Guillen Texas House of Representatives P.O. Box 2910 Austin, Texas 78768

Commissioner of Insurance Enclosure xc: The Honorable Rick Perry, Governor The Honorable David Dewhurst, Lieutenant Governor The Honorable Joe Straus, Speaker Jim Oliver. General Manager. TWIA

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