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“Indian business houseS”
Submitted in partial fulfillment for The Award of degree of Master of Business Administration
Apex Institute of Management & Science, Jaipur
Submitted by: Ashish verdia MBA Ist Sem
Submitted To: Ms. Jyotsana Khandelwal Deptt. Of MBA
INFOSYS RELIANCE ITC LTD. WIPRO RELIANCE ADAG MAHINDRA & MAHINDRA BHARTI ENTERPRISES
Tata Group is one of India's largest and most respected business groups. Tata Group's name is synonymous with India's industrialisation. The Group gave India her first steel plant, hydro-electric plant, inorganic chemistry plant and created a reservoir of scientific and technological manpower for the country. Its Trusts have instituted the Tata Institute of Social Sciences in 1936; India's first cancer hospital, the Tata Memorial in 1941, and in 1945, the Tata Institute of Fundamental Research, which became the cradle of India's Atomic energy program. Purpose Attain leadership through business excellence in the sectors we operate in, while upholding our values and integrity, to improve the quality of life of the communities we serve. Core values Tata has always been values-driven. These values continue to direct the growth and business of Tata companies. The five core Tata values underpinning the way we do business are:
Integrity: We must conduct our business fairly, with honesty and transparency. Everything we do must stand the test of public scrutiny. Understanding: We must be caring, show respect, compassion and humanity for our colleagues and customers around the world, and always work for the benefit of the communities we serve. Excellence: We must constantly strive to achieve the highest possible standards in our day-to-day work and in the quality of the goods and services we provide. Unity: We must work cohesively with our colleagues across the group and with our customers and partners around the world, building strong relationships based on tolerance, understanding and mutual cooperation. Responsibility: We must continue to be responsible, sensitive to the countries, communities and environments in which we work, always ensuring that what comes from the people goes back to the people many times over.
Today, Tata Group comprises more than 100 operating companies in seven business sectors: information systems and communications; engineering; materials; services; energy; consumer products; and chemicals. The Group has operations in more than 55 countries across six continents, and its companies export products and services to 128 nations.
Tata Group Companies The two Promoter companies of Tata Group are: Tata Sons and Tata Industries. Tata Sons is the promoter of all key companies of the Tata Group and holds the bulk
of shareholding in these companies. Tata Sons is the owner of the Tata name and the Tata trademark, which are registered in India and several other countries. Tata Industries was set up by Tata Sons in 1945 as a managing agency for businesses it promoted. Tata Industries' mandate was recast, in the early 1980s, to promote the Group's entry into new and high-tech areas. Tata companies spread over seven sectors in which Tata Group operates are: 1.Engineering (a) Automotive: • TataAutoCompSystems Subsidiaries / associates / joint ventures: Automotive Composite Systems International, Automotive Stampings and Assemblies, Knorr Bremse Systems for Commercial Vehicles, TACO Engineering, TACO Faurecia Design Centre, TACO Hendrickson Suspension Systems, TACO Interiors and Plastics Division, TacoKunststofftechnik, TACO MobiApps Telematics, TACO Supply Chain Management, TACO Tooling, TACO Visteon Engineering Center, Tata Ficosa Automotive Systems, Tata Johnson Controls Automotive, Tata Toyo Radiator, Tata Yazaki AutoComp, TC Springs, Technical Stampings Automotive • TataMotors Subsidiaries / associates / joint ventures: Concorde Motors, HV Axels, HV Transmissions, Nita Company, TAL Manufacturing Solutions, Tata Cummins, Tata Daewoo Commercial Vehicles Company, Tata Engineering Services, Tata Precision Industries, Tata Technologies, Telco Construction Equipment Company (b) Engineering Services • Tata Projects • TCE Consulting Engineers • Voltas (c) Engineering Products • TAL Manufacturing Solutions • Telco Construction Equipment Company • TRF 2.Materials (a) Composites • Tata Advanced Materials
(b) Metals • TataSteel Subsidiaries / associates / joint ventures: Hooghly Met Coke and Power Company, Jamshedpur Injection Powder (Jamipol), Lanka Special Steel,
mjunction services, NatSteel, Sila Eastern Company, Tata Metaliks, Tata Pigments, Tata Ryerson, Tata Sponge Iron, Tata Refractories, Tayo Rolls, The Indian Steel and Wire Products, The Tinplate Company of India, TM International Logistics, Wires Division. 3.Energy (a) Power • Tata BP Solar India • Tata Power • Tata Ceramics, Tata Power Trading, North Delhi Power Limited (b) Oil & Gas • Tata Petrodyne 4. Chemicals • Rallis India • Tata Chemicals • Tata Pigments 5.Services (a) Hotels and Realty • Indian Hotels (Taj group) • Sub : Taj Air , Roots Corporation (Ginger Hotels) • THDC (b) Financial Services • Tata AIG General Insurance • Tata AIG Life Insurance • Tata Asset Management • Tata Financial Services • Tata Investment Corporation (c) Other Services • Tata Quality Management Services • Tata Services • Tata Strategic Management Group 6. Consumer Products • Infiniti Retail • Tata Tea • Sub : Tetley Group, Tata Coffee, Tata Tetley, Tata Tea Inc • Tata Ceramics • Tata McGraw Hill Publishing Company • Titan Industries • Trent
7.Information Systems and Communications (a) Information Systems • Nelito Systems • TataConsultancyServices Subsidiaries / associates / joint ventures: APONLINE, Airline Financial
Support Services, Aviation Software Development Consultancy, CMC, CMC Americas Inc, Conscripti, HOTV, Tata America International Corporation, WTI Advanced Technology • Tata Elxsi • SerWizSol • Tata Interactive Systems • Tata Technologies (b) Communications • Tata Sky • Tata Teleservices • Tata Teleservices (Maharashtra), Tata Internet Services • VSNL (c) Industrial Automation • Nelco , Tatanet TATA (1868-Till now) Jamsetji Nusserwanji Tata laid the foundations of Tata Group when he started a private trading firm in 1868. In 1874, he set up the Central India Spinning Weaving and Manufacturing Company Limited and thus marked the Group's entry into textiles. In 1887, Jamsetji Tata formed a partnership firm, Tata & Sons, with his elder son Sir Dorabji Tata and his cousin Ratanji Dadabhoy Tata. His younger son Sir Ratan Tata joined the firm in 1896. In 1902, the Indian Hotels Company was incorporated to set up the Taj Mahal Palace and Tower, India's first luxury hotel, which opened in 1903. The Tata Iron and Steel Company (now Tata Steel) was established to set up India's first iron and steel plant in Jamshedpur. The plant started production in 1912. In 1910, Tata Hydro-Electric Power Supply Company, (now Tata Power) was set up. In 1917, Tata Oil Mills Company was established to make soaps, detergents and cooking oils. In 1932, Tatas entered aviation sector with the establishment of Tata Airlines. In 1939, Tata Chemicals, presently, the largest producer of soda ash in India, was established. In 1945, Tata Engineering and Locomotive Company (renamed Tata Motors in 2003) was established to manufacture locomotive and engineering products. In 1954, India's major marketing, engineering and manufacturing organisation, Voltas, was established. In 1962, Tata Finlay (now Tata Tea), one of the largest tea producers, was established. In 1968, Tata Consultancy Services (TCS), India's first software services company, was established as a division of Tata Sons. In 1970, Tata McGraw-Hill Publishing Company was created to publish educational and technical books. In 1984, Titan Industries, a joint venture between the Tata Group and the Tamil Nadu Industrial Development Corporation (TIDCO), was set up to manufacture watches. In 1996, Tata Teleservices (TTSL) was established to lead the Group's foray into telecom sector. In 1998, Tata Indica, India's first indigenously designed and manufactured car, was launched by Tata Motors. In 2000, Tata Tea acquired the Tetley Group, UK. This was the first major acquisition of an international brand by an Indian business group. In 2000, Tata Sons acquires a controlling stake in VSNL (now Tata Communications), India's leading international telecommunications service provider.
Tata Consultancy Services (TCS) becomes the first Indian software company to cross one billion dollars in revenues. Titan launches Edge, the slimmest watch in the world. In 2001, Tata entered into insurance business in joint venture with AIG. Tata re-entry into insurance. (The group's insurance company, New India Assurance, set up in 1919, was nationalised in 1956). In 2004, Tata Motors acquires the heavy vehicles unit of Daewoo Motors, South Korea. TCS goes public in July 2004 in the largest private sector initial public offering (IPO) in the Indian market, raising nearly $1.2 billlion.In 2006, Tata Steel acquires Singapore-based steel company NatSteel by subscribing to 100 per cent equity of its subsidiary, NatSteel Asia. VSNL (now Tata Communications) acquired Tyco Global Network, making it one of the world's largest providers of submarine cable bandwidth. The Taj acquires a hotel run by Starwood, Sydney (renamed Blue) and takes over management of The Pierre, NY.In 2006, Tata Sky satellite television service launched across the country. In 2007, Tata Steel acquires the Ango-Dutch company Corus, making it the world's fifthlargest steel producer. TCS inaugurates TCS China — a joint venture with the Chinese government and other partners. Computational Research Laboratories, a division of Tata Sons, develops Eka, one of the fastest supercomputers in the world and the fastest in Asia.The Taj acquires Campton Place Hotel in San Francisco. In 2008, Tata Motors unveils Tata Nano, the People’s Car, at the 9th Auto Expo in Delhi on January 10, 2008. Tata Motors acquires the Jaguar and Land Rover brands from the Ford Motor Company. Tata Chemicals acquires General Chemical Industrial Products Inc. Size and geographical spread: In 1991, the Tata Group had a turnover of Rs14,000 crore. Today, it is Rs129,994 crore ($28.8 billion). In 1991, the Group had little by way of operations outside India, except for the on site work done by its software people and some marginal hotel operations. Since 2000, the Tata Group has acquired 22 companies around the globe at an investment cost of about $15 billion, pitching itself into the global league. It has also invested in organic growth, with units like a coffee plant in Uganda, and telecom, ferrochrome and automobile operations in South Africa. The Group now has operations in more than 55 countries across six continents, and exports products and services to 128 nations. Suddenly, in barely a decade, the Group has catapulted from a small player to one of the biggest operators in the world in tea and steel while its software business has grown by leaps and bounds to rub shoulders with the biggest players in the world.
Bharti Enterprises is one of India’s leading business groups with interests in telecom, retail, manufacturing, agri business and financial services. Bharti Enterprises has created a vantage position for itself in the global telecommunications sector. Bharti Airtel Limited occupies numero uno status in mobile telephony in India while its brand 'Beetel' is the largest manufacturer and exporter of world class telecom terminals. Founder of Bharti Group is Sunil Mittal. In 1983, Sunil Mittal entered into an agreement with Germany's Siemens to manufacture the company's push-button telephone models for the Indian market. In 1986, Sunil Bharti Mittal incorporated Bharti Telecom Limited (BTL) and his company became the first in India to offer push-button telephones, establishing the basis of Bharti Enterprises. This first-mover advantage allowed Sunil Mittal to expand his manufacturing capacity elsewhere in the telecommunications market. By the early 1990s, Sunil Mittal had also launched the country's first fax machines and its first cordless telephones. In 1992, Sunil Mittal won a bid to build a cellular phone network in Delhi. In 1995, Sunil Mittal incorporated the cellular operations as Bharti Tele-Ventures and launched service in Delhi. In 1996, cellular service was extended to Himachal Pradesh. In 1999, Bharti Enterprises acquired control of JT Holdings, and extended cellular operations to Karnataka and Andhra Pradesh. In 2000, Bharti acquired control of Skycell Communications, in Chennai. In 2001, the company acquired control of Spice Cell in Calcutta. Bharti Enterprises went public in 2002, and the company was listed on Mumbai Stock Exchange and National Stock Exchange of India. In 2003, the cellular phone operations were rebranded under the single AirTel brand. In 2004, Bharti acquired control of Hexacom and entered Rajasthan. In 2005, Bharti extended its network to Andaman and Nicobar. Today, Bharti Airtel, is Asia’s leading integrated telecom services provider with operations in India and Sri Lanka. Bharti Airtel has been at the forefront of the telecom revolution and has transformed the sector with its world-class services built on leading edge technologies. Bharti Retail, the 100% subsidiary of Bharti Enterprises operates multiple format consumer friendly stores. Bharti Wal-Mart is a B2B JV with Wal-Mart for wholesale cash-and-carry and back-end supply chain management operations. Bharti group compnies Bharti Airtel Ltd Bharti Airtel Ltd is one of Asia's leading telecommunications service provider. The Company is India’s largest integrated telecom company in terms of customer base and offers Mobile Services, Fixed Line services, Broadband & IPTV, DTH, Long Distance and Enterprise services. Airtel also offers mobile services in Sri Lanka on a state-of-the art 3.5 G network. Singapore Tele-communication have stake in bharti 1.52% and in near future it will raise to 31.95%. Bharti had 113.4 million customers at the end of sept.09. Bharti TeleTech Ltd Bharti Teletech is India’s leading telecom & allied products company. It is one of the largest manufacturers of landline telephones in the world. With a strong distribution network across the country, the company is also the primary distributor
of IT and Telecom products from interntional brands such as Motorola, Blackberry, Thomson, Polycom, Transcend, and Logitech. Telecom Seychelles Ltd A subsidiary of Bharti, Telecom Seychelles Ltd provides comprehensive telecom services including 3G mobile services in Seychelles, under the ‘Airtel’ brand. Comviva Technologies Ltd Comviva is the leading provider of integrated VAS solutions for mobile operators in emerging markets. Among the top 3 global providers of integrated VAS solutions in rapidly growing markets, Comviva has deployed solutions for over 100 mobile operator customers in over 80 countries worldwide. FieldFresh Foods Pvt. Ltd. FieldFresh Foods Pvt. Ltd., is a venture between Bharti Enterprises and Del Monte Pacific Limited, to offer fresh and processed fruits and vegetables in the domestic as well as international markets, including Europe and the Middle East. Bharti Retail Pvt Ltd Bharti Retail is a wholly owned subsidiary of Bharti Enterprises. Bharti Retail operates a chain of multiple format stores that offer consumers affordable prices, great quality and wider choice. The company’s neighbourhood format stores operate under the "Easyday" brand and the compact hypermarket format under the “Easyday market” brand. BHARTI AXA GENERAL INSURANCE The company was incorporated on 13th July 2007.Bharti AXA General Insurance is a joint venture between Bharti, one of India’s leading business groups with interests in Telecom, Agri Business and Retail; and AXA, world leader in Financial Protection and Wealth Management. Bharti Group holds 74% of equity and AXA holds 26% of the equity. Company currently has 40 branches across India.With a vision to become the leader and preferred company for financial protection in India, Bharti AXA General Insurance offers its customers - individuals and businesses- a wide range of products and services that meet their insurance needs. The values upon which its business practices are based are availability, attentiveness and reliability. The company leverages the Bharti Group’s large customer pool, and has developed a strong multi-channel distribution network in both urban and rural markets. Strong distribution network & customer base of Bharti - provides access to customer base of more than 60 million. Strategy • Quality Policy - To provide fast, fair and friendly service to customers & partners.
To achieve a leadership position in India through a multi-distribution, multiproduct platform. • To adapt AXA's best practice blueprints as a sound platform for profitable growth • To leverage Bharti's local knowledge, infrastructure and customer base • To deliver high levels of shareholder return • To build long term value with our business partners by enhancing the proposition to their customers • To be the employer of choice to attract and retain the best talent in India Bharti AXA Life Insurance Company Bharti AXA Life Insurance Company Ltd is a joint venture between Bharti Enterprises and AXA, world leader in financial protection and wealth management. The company offers a range of life insurance and wealth management products with an endeavour to help customers lead a confident life. Bharti AXA Investment Managers Pvt. Ltd. Bharti AXA Investment Managers Pvt. Ltd., an asset management company in India, is a joint venture between Bharti Enterprises, AXA Investment Managers (AXA IM) and AXA Asia Pacific Holdings (AXA APH). Centum Learning Limited Centum Learning Limited provides end-to-end learning and skill-building solutions to several large corporates. It provides solutions that impact business performance through enhanced employee productivity, customer profitability and effective talent transformation. Jersey Airtel Ltd Jersey Airtel, a subsidiary of Bharti, offers world-class mobile services in Jersey (Channel Islands) over its full 2G, 3G and HSDPA enhanced network. The Company brings market-leading products and services to its customers under Airtel-Vodafone brand. Bharti Foundation Bharti Foundation was set up in 2000, with the vision, “To help underprivileged children and young people of our country realize their potential”. It aims to create and support programs that bring about sustainable changes through education and the use of technology and information. Bharti Realty Bharti Realty Limited is a young, vibrant and dynamic realty company with expanding interests in commercial, retail and residential real estate. Bharti Realty aims to be amongst the most admired real estate players in India and aspires to attain highest degree of customer trust through superior product design and maintaining an uncompromising stand towards environmental responsibility, ethics and safety Bharti Infratel Bharti Infratel, a wholly owned subsidiary of Bharti Airtel, provides passive infrastructure services on a non-discriminatory basis to all telecom operators in
India. Bharti Infratel also holds approximately 42% stake in Indus Towers, a joint venture between Bharti,Vodafone and Idea to offer passive infrastructure services. SOCIAL WORKING Bharti Foundation was set up in the year 2000 with the vision, “To help underprivileged children and young people of our country realize their potential“.They have adopted a two-pronged strategy to impact the quality of education in schools. On one hand,They are adopting government schools, in order to create a positive impact on the quality of education being delivered to underprivileged children. On the other hand, we are in the process of setting up preprimary, primary and senior secondary level schools under our Satya Bharti School Program. This program launched in 2006, supports search for excellence and sets benchmarks for quality education. Under the Satya Bharti Schools program, set up 500 pre-primary and primary schools and 50 senior secondary schools in public-private partensrhip model which will deliver high quality education to underprivileged children in the deepest rural pockets of the country. They also initiated and set up a number of Bharti Computer Centers across the country in association with organizations like Pratham InfoTech, Kalakar Trust and Adharshila. This initiative has made computers accessible to underprivileged children studying in NGO based schools. In January 2005, launched the Bharti Library and Activity Center (BLAC) program with a goal to introduce underprivileged children to the world of books and help them upgrade their reading skills. In order to provide education and training opportunities to young people and develop future leaders and entrepreneurs, Bharti have partnered with premier institutes like the Indian Institute of Technology, Delhi to set up Bharti School of Telecommunication Technology and Management, IIT Delhi. Bharti have also instituted a scholarship and mentorship program to encourage large numbers of bright young people from underprivileged backgrounds.
ADITYA BIRLA GROUP
The Aditya Birla Group, India's first multinational corporation, traces its origins back to the tiny village of Pilani in the Rajasthan desert, where Seth Shiv Narayan Birla started cotton trading operations in 1857. Today, the Group's footprint extends to 25 countries and its revenues are US$ 29.2 billion and the Aditya Birla Group is in the league of Fortune 500. It is anchored by an extraordinary force of 130,000 employees, belonging to 30 different nationalities. In India, the Group has been adjudged "The Best Employer in India and among the top 20 in Asia" by the HewittEconomic Times and Wall Street Journal Study 2007. Over 50 per cent of its revenues flow from its overseas operations. The Group operates in 25 countries — India, UK, Germany, Hungary, Brazil, Italy, France, Luxembourg, Switzerland, Australia, USA, Canada, Egypt, China, Thailand, Laos, Indonesia, Philippines, Dubai, Singapore, Myanmar, Bangladesh, Vietnam, Malaysia and Korea. Birla group has diversified business interests and is dominant player in all the sectors in which it operates such as viscose staple fibre, metals, cement, viscose filament yarn, branded apparel, carbon black, chemicals, fertilisers, insulators, financial services, telecom, BPO and IT services. Vision To be a premium global conglomerate with a clear focus on each business. Mission To deliver superior value to customers,shareholders,employees and society at large. Values • Integrity • Commitment • Passion • Seamlessness • Speed The origins of Aditya Birla Group can be traced back to the 19th century when Seth Shiv Narayan Birla started trading in cotton in the town of Pilani, Rajasthan. In the early part of the 20th century, Group's founding father, Ghanshyamdas Birla, expanded the group and set up industries in critical sectors such as textiles and fibre, aluminium, cement and chemicals. In 1969, Aditya Birla, the Chairman of the Group, put the group on the global map. He set up 19 companies outside India, in Thailand, Malaysia, Indonesia, the Philippines and Egypt. Under Aditya Birla's leadership, the group attained new heights and it became world's largest producer of viscose staple fibre, the largest refiner of palm oil, the third largest producer of insulators and the sixth largest producer of carbon black. After Aditya Birla's demise his son Kumar Mangalam Birla took over the charge of the group and under his leadership the group has sustained the numero uno position in the sectors in which it operates. GroupCompanies: Grasim: Grasim Industries Limited was established as a textiles manufacturer in 1948. Today, Grasim deals in Viscose Staple Fibre (VSF), Cement, Sponge Iron, Chemical&Textiles.
Hindalco: Established in 1958, Hindalco deals in Aluminium and Copper and is an industry leader in both. Hindalco is the world's largest aluminium rolling company and one of the biggest producers of primary aluminium in Asia. Its copper smelter is today the world's largest custom smelter at a single location. In 2007, Hindalco acquired Novelis and in the process became the world's largest aluminium rolling company and one of the biggest producers of primary aluminium in Asia, as well as India's leading copper producer. Aditya Birla Nuvo: Aditya Birla Nuvo is a diversified business conglomerate with interests in viscose filament yarn (VFY), carbon black, branded garments, fertilisers, textiles and insulators. Aditya Birla Nuvo, through its subsidiaries and joint ventures has made forays into life insurance, telecom, business process outsourcing (BPO), IT services, asset management and other financial services. Ultra Tech Cement: Ultra Tech Cement manufactures and markets Ordinary Portland Cement, Portland Blast Furnace Slag Cement and Portland Pozzolana Cement. It is the country's largest exporter of cement clinker. Its export market include countries around the Indian Ocean, Africa, Europe and the Middle East. Apart from the Group companies, other companies of the Aditya Birla Group are: Indian companies • PSI Data Systems • TransWorks • Essel Mining & Industries Ltd • Shree Digvijay Cement Ltd • Idea Cellular Ltd. • Aditya Birla Insulators Limited • Aditya Birla Retail • Bihar Caustic and Chemicals Ltd. InternationalCompanies Thailand • Thai Rayon • Indo Thai Synthetics • Thai Acrylic Fibre • Thai Carbon Black • Aditya Birla Chemicals (Thailand) Ltd. • Thai Peroxide Philippines • Indo Phil Textile Mills • Indo Phil Cotton Mills • Indo Phil Acrylic Mfg. Corp. Indonesia
• • • • •
PT Indo Bharat Rayon PT Elegant Textile Industry PT Sunrise Bumi Textiles PT Indo Liberty Textiles PT Indo Raya Kimia Alexandria Carbon Black Company S.A.E Alexandria Fiber Company
China Liaoning Birla Carbon Canada • AV Cell Inc • AV Nackawic Inc Australia • Aditya Birla Minerals Ltd. Laos • Birla Laos Pulp and Paper Plantation Company Ltd. Joint ventures • Birla Sun Life Insurance • Birla Sun Life Asset Management Company Ltd. • Birla Sun Life Distribution Company Ltd. • Tanfac Industries Ltd.
Major Achievements of Aditya Birla Group • Largest aluminium rolling company • Largest single location copper smelter • No.1 in viscose staple fibre • The third largest producer of insulators • The fourth largest producer of carbon black • Among the best energy efficient fertiliser plants • Among the world's top 15 and India's top three BPO companies • One of the biggest producers of primary aluminium in Asia • Fastest-growing copper company in Asia • The Aditya Birla Group is the 11th largest cement producer in the world and the seventh largest in Asia
Beyond business: Social vision
"To actively contribute to the social and economic development of the communities in which we operate. In so doing, build a better, sustainable way of life for the weaker sections of society and raise the country's human development index." Focus areas Rural development activities span five key areas and our single-minded goal here is to help build model villages that can stand on their own feet. Focus areas are healthcare, education, sustainable livelihood, infrastructure and espousing social causes. Education, Balwadis (pre-school),Adult education, Non-formal education, Continuing education ,Scholarships for girls, merit and technical education Working in 3,700 villages,Reaching out to seven million people annually through the Aditya Birla Centre for Community Initiatives and Rural Development, spearheaded by Mrs. Rajashree Birla Running 42 schools and 18 hospitals in India.
Infosys was founded on July 2, 1981 by N.R. Narayan Murthy and six of his colleagues, namely, Nandan Nilekani, N. S. Raghavan, S. Gopalakrishnan, S. D. Shibulal, K. Dinesh and Ashok Arora. Narayan Murthy borrowed Rs.10,000 from his wife Sudha Murthy as seed capital for the company. building a company whose long-term objectives included operational longevity, high ethical standards and global respect demanded commitment to a core set of values. For Infosys, these values focus on instilling trust in our relationships with all stakeholders, including employees, investors, clients, society and the communities in which Infosys operates In 1987 Infosys got its first foreign client, Data Basics Corporation from the United States and opened its first office in the USA. In 1993, Infosys became a public limited company and successfully completed IPO in India. In the same year Infosys received ISO 9001 certification. Infosys set up its first office in Europe in Milton Keynes, UK in 1996. In 1999, Infosys crossed $100 Million in annual revenue and was listed on NASDAQ. It was Indian company to be listed on NASDAQ. In the same year Infosys opened offices in Germany, Sweden, Belgium, and Australia. In 2000, Infosys crossed $200 Million in annual revenue. In 2004, Infosys crossed US $1 Billion in annual revenue. Today, infosys are a global leader in the "next generation" of IT and consulting with revenues of over US$ 4 billion Infosys has a global footprint with over 50 offices and development centers in India, China, Australia, the Czech Republic, Poland, the UK, Canada and Japan. Infosys and its subsidiaries have 105,453 employees as on September 30, 2009. Infosys takes pride in building strategic long-term client relationships. Over 97% of our revenues come from existing customers Infosys offerings span business and technology consulting, application services, systems integration, product engineering, custom software development, maintenance, re-engineering, independent testing and validation services, IT infrastructure services and business process outsourcingWith employees from over 70 nationalities, Infosys has built an enduring value system based on openness, honesty, fairness and transparency, which has earned us the confidence and trust of our clients. We enjoy a +95% customer retention Infosys pioneered the Global Delivery Model (GDM), which emerged as a disruptive force in the industry leading to the rise of offshore outsourcing. The GDM is based on the principle of taking work to the location where the best talent is available, where it makes the best economic sense, with the least amount of acceptable risk. Infosys emphasizes its commitment to investors through stringent corporate governance. Infosys was also among the first Indian companies to voluntarily comply with the US Generally Accepted Accounting Principles (GAAP) and now provides financial results in the GAAP of six countries. Infosys has built one of the largest corporate education centers in the world. This 'finishing center', with an annual capacity of 15,000, provides engineering graduates who aspire to be employees with the equivalent of a Bachelor of Science degree in Computer Science from an American university. Infosys follows highest standards of corporate governance. No relative of the founders is
eligible to work in Infosys and all the employees including founders are to retire at the age of 60. Some of the persons occupying key positions in Infosys are: N. R. Narayan Murthy (Founder, Non Executive Chairman and Chief Mentor), S. "Kris" Gopalakrishnan (Co-founder, CEO and MD), and S. D. Shibulal (Co-founder and COO). Services offered by Infosys are: Application Development & Maintenance, Corporate Performance Management, Enterprise Quality Services Infrastructure Services Packages Application Services Product Engineering Systems Integration Alliances: Infosys services and business solutions are strengthened by alliances with leading technology partners. They recommend technologies to the client based on what is best for the client. They do not solicit or accept influence or marketing assistance fees from any of our alliance partners. In a marketing alliance, Infosys and the alliance partner jointly deliver business solutions which leverage Infosys industry, functional and technical expertise, Infosys Global Delivery Model and the alliance partner's technology and services. In a technology alliance, Infosys works with an alliance partner to build business and technical competency in the alliance partner's technology through training, engagement with the alliance partner's technical support and development teams and the development of tools and methodologies at Infosys Centers of Excellence.
Alliance partners BEA FAST
Business Objects FileNet
HP Informatica Mantas MicroStrategy Oracle Siemens Sun Microsystems Wavecom
IBM Interwoven Microsoft Netegrity Inc. SAP Sterling Commerce TIBCO Software Inc.
Industry Infosys business solutions and services help accelerate innovation, increase productivity, reduce costs, and optimize asset utilization. Aerospace and Defense Automotive Communication Services Discrete Manufacturing Energy High Technology Insurance Logistics and Distribution Publishing Resources Utilities Major Achievements of Infosys • • • • First Indian company to be listed on NASDAQ First company to be awarded the "National Award for Excellence in Corporate Governance" conferred by the Government of India in 2000. Rated Best Employer of India in a study by Business Today-Hewitt Associates in 2001. First rank in the Business World's survey of "India's Most Respected Company" in 2002. Airlines Banking and Capital Markets Consumer Packaged Goods Education Healthcare Hospitality and Gaming Life Sciences Manufacturing Studios and Networks Retail
Infosys has consistently been honored by customers, industry bodies, media and other influencers. The following are among the recognitions infosys received over the past year: Infosys was ranked among the top 50 most respected companies in the world by Reputation Institute’s Global Reputation Pulse 2009. Infosys have been voted
the 'Most Admired Indian Company' in The Wall Street Journal Asia 200 for 10 years in a row since 2000. Infosys won Sears Holding Corporation's Partners in Progress award for the second consecutive year. Infosys also won HDS' Diamond Award for 'Best Virtualization Strategy' and Platinum Award for 'Best Green Strategy for a Data Center'. Infosys was also listed in the Most Admired Knowledge Enterprises (MAKE) 2008 study and Forbes' Asian Fabulous 50 for the fourth consecutive year. infosys were ranked among 'India's Best Companies to Work For - 2009' in a survey by the Great Place to Work Institute and conferred with the NASSCOM gender inclusivity award. Asset magazine acclaimed Corporate Governance, acknowledging corporate policies and practices as amongst the best in the industry. SOCIAL
“We must develop trust with the communities in which we operate to achieve longevity as a corporation.” Through the Infosys Foundation, which receives a grant every year from Infosys (the last year's grant was US$ 3 million) contribute to betterment of healthcare (hospitals, infrastructure), education (books, scholarships, refurbishment of infrastructure) and skills. About initiatives to preserve arts and culture, encourage talent, support education and healthcare, create a sustainable culture of caring for the environment, and provide impetus to tomorrow's global companies.
Wipro Technologies is a global services provider delivering technology-driven business solutions. Wipro is the No.1 provider of integrated business, technology and process solutions on a global delivery platform. India's third largest outsourcer. Azim H Premji is the Chairman of Wipro Technologies. He took over the mantle of
leadership of Wipro at the age of 21 in 1966. Under his leadership, the fledgling US$ 2.5 million hydrogenated cooking fat company has grown to a US$2.26 billion IT Services organization serving customers across the globe. Wipro is presently ranked among the top 100 Technology companies in the world. It has 97,891 employees, serves 628 clients, and has 53 development centers across globe as on oct. 09. Wipro is the world’s largest independent R&D Services Provider. World’s first PCMM Level 5 software company. Wipro one among the few companies in the world to be assessed at maturity Level 5 for CMMI V1.2 across offshore and onsite development. Among the top 3 offshore BPO service providers in the world. Wipro Technologies deals in following businesses:
IT Services: Wipro provides complete range of IT Services to the organization. The range of services extends from Enterprise Application Services (CRM, ERP, e-Procurement and SCM) to e-Business solutions. Wipro's enterprise solutions serve a host of industries such as Energy and Utilities, Finance, Telecom, and Media and Entertainment. Product Engineering Solutions: Wipro is the largest independent provider of R&D services in the world. Using "Extended Engineering" model for leveraging R&D investment and accessing new knowledge and experience across the globe, people and technical infrastructure, Wipro enables firms to introduce new products rapidly. Technology Infrastructure Service: Wipro's Technology Infrastructure Services (TIS) is the largest Indian IT infrastructure service provider in terms of revenue, people and customers with more than 200 customers in US, Europe, Japan and over 650 customers in India. Business Process Outsourcing: Wipro provides business process outsourcing services in areas Finance & Accounting, Procurement, HR Services, Loyalty Services and Knowledge Services. In 2002, Wipro acquiring Spectramind and became one of the largest BPO service players. Consulting Services: Wipro offers services in Business Consulting, Process Consulting, Quality Consulting, and Technology Consulting.
Group Companies of Wipro:
Wipro Infrastructure Engineering: Wipro Infrastructure Engineering was Wipro Limited’s first diversification in 1975, which addressed the hydraulic equipment requirements of mobile original equipment manufacturers in India. Over the past 33 years, the Wipro Infrastructure Engineering business unit has become a leader in the Hydraulic Cylinders and Truck Tipping Systems markets in India, and intends growing its business to serve the global manufacturing requirements of Hydraulic Cylinders and Truck Tippers.
Wipro Infotech: It is one of the leading manufacturers of computer hardware and a provider of systems integration services in India. Wipro Infotech is the leading strategic IT partner for companies across India, the Middle East and Asia-Pacific - offering integrated IT solutions. sustain and maintain IT lifecycle by total outsourcing, consulting services, business solutions and professional services. Wipro Lighting: It manufactures and markets the Wipro brand of luminaries. Wipro Lighting offers lighting solutions across various application areas such as commercial lighting for modern work spaces, manufacturing and pharmaceutical companies, designer petrol pumps and outdoor architecture. Wipro GE Medical Systems Limited: Wipro GE Medical Systems is a joint venture between Wipro and General Electric Company. As a part of GE Medical Systems South Asia, it caters to customer and patient needs with a commitment to uncompromising quality. Wipro GE is India’s largest exporter of medical systems, with unmatched distribution and service reach in South Asia. Wipro GE pioneered the manufacture of Ultrasound and Computed Tomography systems in India and is a supplier for all GE Medical Systems products and services in South Asia.
Achievements of Wipro • First Indian IT Service Provider to be awarded Gold-Level Status in Microsoft's Windows Embedded Partner Program. • World's largest independent R&D Services Provider. • World's 1st PCMM Level 5 software company. • World's 1st IT Services Company to use Six Sigma. • The first to get the BS15000 certification for its Global Command Centre. • Among the top 3 offshore BP
ITC was incorporated on August 24, 1910 under the name of 'Imperial Tobacco Company of India Limited'. Its beginnings were humble. A leased office on Radha Bazar Lane, Kolkata, was the centre of the Company's existence. The Company celebrated its 16th birthday on August 24, 1926, by purchasing the plot of land situated at 37, Chowringhee, (now renamed J.L. Nehru Road) Kolkata, for the sum of Rs 310,000. This decision of the Company was historic in more ways than one. It
was to mark the beginning of a long and eventful journey into India's future. The Company's headquarter building, 'Virginia House', which came up on that plot of land two years later, would go on to become one of Kolkata's most venerated landmarks. The Company's ownership progressively Indianised, and the name of the Company was changed to I.T.C. Limited in 1974. In recognition of the Company's multi-business portfolio encompassing a wide range of businesses - Cigarettes & Tobacco, Hotels, Information Technology, Packaging, Paperboards & Specialty Papers, Agri-Exports, Foods, Lifestyle Retailing and Greeting Gifting & Stationery the full stops in the Company's name were removed effective September 18, 2001. The Company now stands rechristened 'ITC Limited'. Now a turnover of over US $ 5 billion and a market capitalisation of over US $ 18 billion. Total Shareholder Returns, measured in terms of increase in market capitalisation and dividends, grew at a compound rate of over 24% per annum over the last 5 years. The new FMCG businesses support the competitiveness, technology upgradation and market reach of over 170 Small and Medium Enterprises (SMEs). ITC Group provides direct employment to more than 26,000 people. (On july 2009) ITC's Triple Bottom Line philosophy of every business contributing to the nation's economic, environmental and social capital ITC has been rated among the World's Best Big Companies, Asia's 'Fab 50' and the World's Most Reputable Companies by Forbes magazine, among India's Most Respected Companies by Business World and among India's Most Valuable Companies by Business Today. VISIONSustain ITC's position as one of India's most valuable corporations through world class performance, creating growing value for the Indian economy and the Company’s stakeholders MISSIONTo enhance the wealth generating capability of the enterprise in a globalising environment, delivering superior and sustainable stakeholder value
ITC is involved in following businessCigarettes: ITC is the market leader in cigarettes in India. With its wide range of invaluable brands, it has a leadership position in every segment of the market. It's highly popular portfolio of brands includes Insignia, India Kings, Classic, Gold Flake, Silk Cut, Navy Cut, Scissors, Capstan, Berkeley, Bristol and Flake. The Company has been able to build on its leadership position because of its single minded focus on value creation for the consumer through significant investments in product design, innovation, manufacturing technology, quality, marketing and distribution.
ITC's pursuit of international competitiveness is reflected in its initiatives in the overseas markets. In the extremely competitive US market, ITC offers high-quality, value-priced cigarettes and Roll-your-own solutions. In West Asia, ITC has become a key player in the GCC markets through growing volumes of its brands. ITC's cigarettes are produced in its state-of-the-art factories at Bengaluru, Munger, Saharanpur and Kolkata. These factories are known for their high levels of quality, contemporary technology and work environment Awards ITC's Cigarettes business has been winning numerous awards for its quality, environmental management systems and product excellence: • • • • 'Best Manufacturer of Cigarettes' for the year 2008 & 2007 and Best Exporter of Cigarettes for 2008 by the Tobacco Board based on previous three years' performance. Occupational Health and Safety Award 2007 for Excellence in Safety Management to the Bengaluru, Saharanpur and Kolkata factories from the Royal Society for Prevention of Accidents (ROSPA), U.K. 5 Star Health and Safety Rating in 2007 from the British Safety Council to the Bengaluru, Munger, Kolkata and Saharanpur factories and the "Sword of Honour" for Bengaluru & Saharanpur factories in 2006. Greentech Gold Award for excellence in Safety Management for the year 2007 to the Bengaluru, Kolkata and Saharanpur cigarette factories for the high level of performance that the units have achieved in Environment Health and Safety (EHS). Saharanpur along with Kolkata and Munger factories were honoured with the Gold award and the Bengaluru Factory with the Platinum Award in 2006.
King Maker Marketing Inc.: Established in 1994, King Maker Marketing Inc. (KMM) is a leading supplier of premium quality, value-priced cigarettes and roll-your-own (RYO) tobacco. The company’s product lines, which include the Checkers, Hi-Val and Gold Crest, are made of 100% American Blend tobaccos to ensure a smooth taste and consistent quality. KMM also provides market research services relating to the US Tobacco and FMCG markets. KMM provides smokers 100% American Blend tobaccos and uses little reconstituted tobaccos as compared with other discount brands. This ensures a smooth taste and consistent quality, similar to premium cigarettes. The brands have gone through blind taste tests that reveal 80% of “Full Price” smokers found them to be equal to or better than their brand of choice. KMM currently sells cigarettes and RYO tobacco to candy and tobacco distributors in more than 45 states around the United States, and sells RYO tobacco to licensed retailers as well
Foods: ITC made its entry into the branded & packaged Foods business in August 2001 with the launch of the Kitchens of India brand. A more broad-based entry has been made since June 2002 with brand launches in the Confectionery, Staples and Snack Foods segments. The packaged foods business is an ideal avenue to leverage ITC's proven strengths in the areas of hospitality and branded cuisine, contemporary packaging and sourcing of agricultural commodities. ITC's world famous restaurants like the Bukhara and the Dum Pukht, nurtured by the Company's Hotels business, demonstrate that ITC has a deep understanding of the Indian palate and the expertise required to translate this knowledge into delightful dining experiences for the consumer. ITC has stood for quality products for over 98 years to the Indian consumer and several of its brands are today internationally benchmarked for quality. The Foods business is today represented in 4 categories in the market. These are: Ready To Eat Foods Staples Confectionery Snack Foods In order to assure consumers of the highest standards of food safety and hygiene, ITC is engaged in assisting outsourced manufacturers in implementing world-class hygiene standards through HACCP certification. The unwavering commitment to internationally benchmarked quality standards enabled ITC to rapidly gain market It began in August 2001 with the introduction of 'Kitchens of India' ready-to-eat Indian gourmet dishes. In 2002, ITC entered the confectionery and staples segments with the launch of the brands mint-o and Candyman confectionery and Aashirvaad atta (wheat flour). 2003 witnessed the introduction of Sunfeast as the Company entered the biscuits segment. ITC's entered the fast growing branded snacks category with Bingo! in 2007. In just seven years, the Foods business has grown to a significant size with over 200 differentiated products under six distinctive brands, with an enviable distribution reach, a rapidly growing market share and a solid market standing.
Technico: Technico Pty Limited, Australia (‘Technico’) is an agri-biotechnology company specializing in rapid seed potato production. Technico has developed the proprietary technology, which involves the use of pathogen-tested tissue culture and processes that enable the rapid multiplication of seed potatoes from pathogen-tested plants in controlled environment. This ‘enabling technology’, which can be applied to all potato varieties, significantly reduces the number of years it takes to produce commercial quantities of quality seed potatoes and also shortens the time required for introduction of new varieties.
Technico has structured its business operations in India, China, Canada and USA throughsubsidiaries. Technico was a subsidiary of Chambal Biotech Private Ltd, Singapore [a subsidiary of Chambal Fertilizers and Chemicals Ltd, a K.K.Birla group company]. The minority stake in Technico was held between Gresham Rabo Management Ltd (15%) and other shareholders (7%). On 17th August 2007, Russell Credit Limited, a wholly owned subsidiary of ITC, acquired 100% of the shareholding in Technico from its owners. The acquisition reflects ITC’s endeavour to create enduring value in its agri-food business by bringing superior R&D based technology to agriculture, thereby empowering farmers and enabling higher returns to both the agri and retail valuechains. Personal Care: ITC forayed into the Personal Care business in July 2005. In the short period since its entry, ITC has already launched an array of brands, each of which offers a unique and superior value proposition to discerning consumers. Anchored on extensive consumer research and product development, ITC's personal care portfolio brings world-class products with clearly differentiated benefits to quality-seeking consumers. ITC introduced Essenza Di Wills, an exclusive range of fine fragrances and bath & body care products for men and women in July 2005. Inizio, the signature range under Essenza Di Wills provides a comprehensive grooming regimen with distinct lines for men (Inizio Homme) and women (Inizio Femme). Continuing with its tradition of bringing world class products to Indian consumers the Company launched 'Fiama Di Wills', a premium range of Shampoos, Shower Gels and Soaps in September, October and December 2007 respectively. The Company also launched the 'Superia' range of Soaps and Shampoos in the mass-market segment at select markets in October 2007 and Vivel De Wills & Vivel range of soaps in February and Vivel range of shampoos in June 2008.ITC's state-of-the-art manufacturing facility meets stringent requirements of hygiene and benchmarked manufacturing practices. Contemporary technology and the latest manufacturing processes have combined to produce distinctly superior products which rank high on quality and consumer appeal ITC also entered the Lifestyle Retailing business with the Wills Sport range of international quality relaxed wear for men and women in 2000. The Wills Lifestyle chain of exclusive stores later expanded its range to include Wills Classic formal wear (2002) and Wills Clublife evening wear (2003). ITC also initiated a foray into the popular segment with its men's wear brand, John Players, in 2002. In 2006, Wills Lifestyle became title partner of the country's most premier fashion event Wills Lifestyle India Fashion Week - that has gained recognition from buyers and retailers as the single largest B-2-B platform for the Fashion Design industry. To
mark the occasion, ITC launched a special 'Celebration Series', taking the event forward to consumers. In 2007, the Company introduced 'Miss Players'- a fashion brand in the popular segment for the young woman Agarbattis: ITC's foray into the marketing of Agarbattis (incense sticks) in 2003 marked the manifestation of its partnership with the cottage sector. This business leverages the core strengths of ITC in nation-wide distribution and marketing, brand building, supply chain management, manufacture of high quality paperboards and the creation of innovative packaging solutions to offer Indian consumers high quality Agarbattis. With its participation in the business, ITC aims to enhance the competitiveness of the small and medium scale sectors through its complementary R&D based product development and strengths in trade marketing and distribution. ITC's popular agarbattis brands include Spriha and Mangaldeep across a range of fragrances like Rose, Jasmine, Bouquet, Sandalwood, Madhur, Sambrani and Nagchampa. Mangaldeep agarbattis are manufactured by small scale and cottage units, providing livelihood opportunities for more than 8500 people. Six out of 11 Mangaldeep Agarbatti manufacturing units are ISO 9000 certified. Mangaldeep ASHA (Assistance in Social Habilitation through Agarbattis) is an ITC initiative to improve the quality of raw agarbatti production and provide better value realization for women rollers. Under the project, ITC has extended support to NGOs in states and like Bihar, Tripura, Tamil Nadu, who are setting up agarbatti units, training village women in rolling agarbattis and employing them in these units. Now ITC planning to enter in perfumes candle Safety matches: ITC's philosophy of contributing to enhancing the competitiveness of the entire value chain found yet another expression in the Safety Matches initiative. ITC now markets popular safety matches brands like iKno, Mangaldeep, Aim, Aim Mega and Aim Metro. With differentiated product features and innovative value additions, these brands effectively address the needs of different consumer segments. The Aim brand is the largest selling brand of Safety Matches in India. ITC also exports regular and premium safety matches brands to markets such as Middle East, Africa and the USA. The successful acquisition of Wimco Ltd. by Russell Credit Ltd., Hotels: ITC Welcomgroup, India’s premier chain of luxury hotels was launched on October 18, 1975, with the opening of its first hotel - Chola Sheraton in Chennai. Since then the ITC-Welcomgroup brand has become synonymous with Indian hospitality. With over 100 hotels in more than 80 destinations, ITC-Welcomgroup has set new standards of excellence in the hotel industry in Accommodation, Cuisine, Environment and Guest Safety.
A leader in the premium hospitality segment, ITC-Welcomgroup Hotels have had the privilege of hosting world leaders, Heads of State and discerning guests from across the world and within. As one of India’s most dynamic hospitality chains, ITC-Welcomgroup has set standards for excellence in the hotel industry by pioneering the concept of branded accommodation. The chain has developed three brands of accommodation ITC One', 'Towers' and the 'Executive Club' to differentiate between the needs of various travelers and provide high levels of service ITC-Welcomgroup has strategically customized its hotels and appropriately categorized them to fulfill the service and budgetary needs of travellers. With its exclusive strategic tie up with Starwood for its top of the line premium brand the 'Luxury Collection', the group is strengthening its international marketing stance. ITC-Welcomgroup was also instrumental in bringing the 'Sheraton' brand to India, with which it enjoyed a three-decade exclusive partnership. Maharaja Heritage Resorts Limited, where ITC Limited has an ownership interest of 50% is a joint venture with Marudhar Hotels Private Limited. The joint venture company currently operates across India under the "WelcomHeritage" brand. ITC-Welcomgroup's strategy of benchmarking against international standards has won its hotels many laurels. • ITC Welcomgroup was named the Best Premier Hotel Brand at the GalileoExpress TravelWorld Awards 2008 & 2006. ITC WelcomHeritage won the Best Heritage Hotel Brand award in 2006. • ITC Hotel The Maurya received the award for 'Best Luxury Hotel' at the Star Hospitality Awards 2007-08 and the NATIONAL TOURISM AWARD 2007 for 'Best Eco-Friendly Hotel' from Ministry of Tourism. • Sheraton, New Delhi won the Golden peacock Award 2008 for Environment Management. It was also conferred the '6th Annual Greentech Safety Award' in the Service Sector for the year 2006. • The NCPEDP-Shell Helen Keller Award 2008, 2007 and 2006 to ITCWelcomgroup for the vision, policies and practices demonstrating the belief in equal rights and gainful employment for persons with disabilities
Agri Business: ITC set up the Agri Business Division for export of agri-commodities. The Division is today one of India's largest exporters. ITC's unique and now widely acknowledged e-Choupal initiative began in 2000 with soya farmers in Madhya Pradesh. Now it extends to 10 states covering over 4 million farmers. ITC's first rural mall, christened 'Choupal Saagar' was inaugurated in August 2004 at Sehore. On the rural retail front, 24 'Choupal Saagars' are now operatonal in the 3 states of Madhya Pradesh, Maharashtra and Uttar Pradesh.
One of the largest exporters of agri products from the country, ITC sources the finest of Indian Feed Ingredients, Food Grains, Edible Nuts, Marine Products, Processed Fruits, Coffee & Spices. ITC's Agri Business Division is the country's second largest exporter of agri-products with exports of over Rs. 1000 Crores (Rs. 10 billion). Its domestic sales of agriproducts are in excess of Rs. 1500 Crores (Rs. 15 billion). It currently focuses on exports and domestic trading of: • Feed Ingredients - Soyameal • Food Grains - Rice (Basmati & Non Basmati), Wheat, Pulses • Edible Nuts - Sesame Seeds, HPS Groundnuts, Castor oil • Marine Products - Shrimps and Prawns • Processed Fruits - Fruit Purees/Concentrates, IQF/Frozen Fruits, Organic Fruit Products, Fresh Fruits • Coffee & Spices - Coffee, Black Pepper, Chilly, Turmeric, Ginger, Celery and other Seed Spices. Farmer empowerment through e-ChoupalsITC's unique strength in this business is the extensive backward linkages it has established with the farmers. This networking with the farming community has enabled ITC to build a highly cost effective procurement system. ITC has made significant investments in web-enabling the Indian farmer. Christened 'e-Choupal', ITC's empowerment plan for the farmer centres around providing Internet kiosks in villages. Farmers use this technology infrastructure to access on-line information from ITC's farmer-friendly website accessed by the farmers relate to the weather, crop conditions, best practices in farming, ruling international prices and a host of other relevant information. e-Choupal today is the world's largest rural digital infrastructure. The unique e-Choupal model creates a significant two-way multi-dimensional channel which can efficiently carry products and services into and out of rural India, while recovering the associated costs through agri-sourcing led efficiencies. This initiative now comprises about 6500 installations covering nearly 40,000 villages and serving over 4 million farmers. Currently, the 'e-Choupal' website provides information to farmers across the 10 States of Madhya Pradesh, Haryana, Uttarakhand, Uttar Pradesh, Rajasthan, Karnataka, Maharashtra, Andhra Pradesh, Kerala and Tamil Nadu. Over the NEXT 5 YEARS it is ITC's Vision to create a network of 20,000 eChoupals, thereby extending coverage to 100,000 villages representing one sixth of rural India. Supporting the e-Choupal network are ITC's procurement teams, handling agents and contemporary warehousing facilities across India, enabling its Agri Business to source identity-preserved merchandise even at short notice. ITC's processors are handpicked, reliable high quality outfits who ensure hygienic processing and modern packaging. Strict quality control is exercised at each stage to preserve the natural flavour, taste and aroma of the various agri products
Education & stationery product: ITC continues to blend its core capabilities to market a growing range of education and stationery products. These capabilities include, a. Manufacturer of India’s first Ozone treated environment friendly Elemental Chlorine Free (ECF) pulp, paper and paperboard. b. Knowledge of image processing, printing & conversion garnered from its Packaging & Printing Business. c. Brand Building & Trade Marketing & Distribution strengths resident in its FMCG Business. ITC forayed into the Greeting, Gifting and Stationery products business with the launch of Expressions range of greeting cards in 2000. A line of premium range of notebooks under brand “Paperkraft” was launched in 2002. To augment its offering and to reach a wider student population, the popular range of notebooks was launched under brand “Classmate” in 2003. “Classmate” over the years has grown to become India’s largest notebook brand and has also increased its portfolio to occupy a greater share of the school bag. Years 2007- 2009 saw the launch of Children Books, Slam Books, Geometry Boxes, Pens and Pencils under the “Classmate” brand. In 2008, ITC repositioned the business as the Education and Stationery Products Business and launched India's first environment friendly premium business paper under the “Paperkraft” Brand. “Paperkraft” offers a diverse portfolio in the premium executive stationery and office consumables segment. Paperkraft entered new categories in the office consumable segment with the launch of Textliners, Permanent Ink Markers and White Board Markers in 2009. Now ITC step in to pen market. ITC InfoTech: ITC spun off its information technology business into a wholly owned subsidiary, ITC Infotech India Limited,in 2000 to more aggressively pursue emerging opportunities in this area. Today ITC Infotech is one of India’s fastest growing global IT and ITenabled services companies and has established itself as a key player in offshore outsourcing, providing outsourced IT solutions and services to leading global customers across key focus verticals - Manufacturing, Media & Entertainment BFSI (Banking, Financial Services & Insurance), CPG&R (Consumer Packaged Goods & Retail), THT (Travel, Hospitality and Transportation) and ITC Infotech has carved a niche for itself as a leading global IT solutions provider by addressing customer pain points through innovative solutions. ITC Infotech’s leadership capabilities also accrue from business critical engagements with leading organisations across five continents, and a service delivery footprint spanning over 140 countries.
ITC Infotech conforms to the highest standards in international process quality, with ISO 27001, ISO 9001, SEI CMM Level 5 and BS 7799 accreditations. These reflect the company’s ongoing enterprise-wide focus to ensure that every engagement, program and project delivers international quality consistently.
Paperboard and paper division: ITC entered the Paperboards business by promoting ITC Bhadrachalam Paperboards Limited, in 1979. Which today has become the market leader in India.ITC's Paperboards and Specialty Papers Division is India's largest, technologically advanced and most eco-friendly, paper and paperboards business. The business caters to a wide spectrum of packaging, graphic, communication, writing, printing and specialty paper requirements through its four world-class manufacturing units, 6 sales offices and a network of more than 50 dealers in India, along with an international trade network of 15 distributors / agents. Having pioneered many specialty applications like cigarette tissues, opaque papers, food grade packaging boards and tele-card boards, ITC's Paperboards and Specialty Papers business enjoys market leadership in the value-added paperboards segment, and also has a significant share of the Indian fine papers market. It is the largest exporter of coated boards from India. Some of ITC’s prominent paperboard brands are: • • • • • Folding Box Boards: Cyber XLPac, Cyber Cypak, Cyber Propac, Cyber XL Premium, Pearl XL Pac Solid Bleached Sulphate Boards: Safire Graphik, Art Maestro, Carte Persona Modified Solid Bleached Sulphate Boards: Carte Lumina, Safire XL Pac Poly coated boards: Indobev, Indobarr Recycled boards: Ecoviron, Fusion Fine Papers: ECF AlfaZap, Alfa Plus, Hi Brite, Paperkraft
Each of the units specialises in a range of products. Together, these units produce more than 500000 TPA of paper and paperboards that meet stringent quality requirements across the world. All four manufacturing units are ISO 9001, ISO 14001 and OHSAS 18001 certified and meet strict Environment, Health and Safety norms. The unit in Bhadrachalam is India’s largest integrated pulping and paperboard manufacturing unit. It boasts of equipment supplied by internationally renowned suppliers for pulping processes, paper machines, web detection & inspection systems, and finishing & packing lines. Currently the unit produces high-end virgin and recycled boards for packaging and graphic applications, as well as fine printing papers With the commissioning of a new wood free paper machine in May 2008, ITC has made its entry into the writing, printing and copier papers segment. The Bhadrachalam unit manufactures and uses pulp made from light ECF technology
using Ozone. The use of ECF technology significantly reduces the load of toxins in the effluent discharged, and helps customers get a brighter, stronger product that is also environmentally responsible Packaging: ITC's Packaging & Printing Business is the country's largest convertor of paperboard into packaging. It converts over 50,000 tonnes of paper and paperboard per annum into a variety of value-added packaging solutions for the food & beverage, personal products, cigarette, liquor, cellular phone and IT packaging industries. It has also entered the Flexibles and Corrugated Cartons business ITC occupies a leadership position in cigarette and liquor packaging in India. It supplies packaging to cover 70 billion cigarettes a year domestically, and supplies packaging for 15 billion cigarette sticks a year for the export market. It is the largest supplier of liquor mono cartons in the country. ITC has enhanced the value of some of the most favoured brands with superior lookand-feel packaging, using the best raw materials and process combinations, and an in-house pre-press Design Centre. GLOBAL HONOUR • • • ITC is the first from India and among the first 10 companies in the world to publish its Sustainability Report in compliance (at the highest A+ level) with the latest G3 guidelines ITC is the first Indian company and the second in the world to win the prestigious Development Gateway Award. It won the $100,000 Award for the year 2005 for its trailblazing ITC e-Choupal initiative Annual FICCI Outstanding Vision Corporate Triple Impact Award in 2007
Mahindra & Mahindra
The origins of Mahindra Group can be traced back to October 2, 1945 when Mahindra brothers J.C. Mahindra & K.C. Mahindra joined hands with Ghulam Mohammad, and Mahindra & Mohammad was set up as a franchise for assembling jeeps from Willys, USA. After India's independence in 1947, Mahindra & Mohammad changed its name to Mahindra & Mahindra. Ghulam Mohammad migrated to Pakistan post-partition and became the first Finance Minister of Pakistan. Since
then, Mahindra Group has gone from strength to strength and today it has evolved into a giant group. The US$ 6.3 billion Mahindra Group is among the top 10 industrial houses in India. Mahindra & Mahindra is the only Indian company among the top three tractor manufacturers in the world. Mahindra's Farm Equipment Sector has recently won the Japan Quality Medal, the only tractor company worldwide to be bestowed this honour. It also holds the distinction of being the only tractor company worldwide to win the Deming Prize. Mahindra is the market leader in multi-utility vehicles in India. It made a milestone entry into the passenger car segment with Logan. Mahindra is the only Indian company among the top tractor brands in the world and has made an entry in two wheeler segment. The Group has a leading presence in key sectors of the Indian economy, including the financial services, trade and logistics, automotive components, information technology,infrastructure development and After-Market. With over 62 years of manufacturing experience, the Mahindra Group has built a strong base in technology, engineering, marketing and distribution which are key to its evolution as a customer-centric organization. The Group employs over 70,000 people and has several state-of-the-art facilities in India and overseas. The Mahindra Group has ambitious global aspirations and has a presence on five continents. Mahindra products are today available on every continent except Antarctica. M&M has one tractor manufacturing plant in China, three assembly plants in the United States and one at Brisbane, Australia. It has made strategic acquisitions across the globe including Stokes Forgings (UK), Jeco Holding AG (Germany) and Schoneweiss & Co GmbH (Germany). Its global subsidiaries include Mahindra Europe Srl. based in Italy, Mahindra USA Inc. and Mahindra South Africa. M&M has entered into partnerships with international companies like Renault SA, France, and International Truck and Engine Corporation, USA. Forbes has ranked the Mahindra Group in its Top 200 list of the World's Most Reputable Companies and in the Top 10 list of Most Reputable Indian companies. Mahindra has recently been honoured with the Bombay Chamber Good Corporate Citizen Award for 200607. BusinessMahindraGroup: Automotive Sector: Mahindra Group is the market leader in utility vehicles in India since inception. Mahindra also manufactures and markets utility vehicles and light commercial vehicles, including three-wheelers. Some of the famous automobile brands of Mahindra are: Scorpio and Bolero. Recently, Mahindra joined hands with French automobile major Renault to enter passenger car segment. It has launched a car called Mahindra Renault Logan and Mahindra Group's foray into the two-wheeler segment began with the acquisition of the business assets of Kinetic
Motor Company Ltd. (KMCL) extending Mahindra's heritage and pedigree into the two wheeler space. The Two Wheeler Sector of Mahindra will design and market a full range of scooters and motorcycles for the Indian. establishing a robust and endto-end two-wheeler business in every segment of the industry. The company has a state-of-the-art manufacturing facility at Pithampur, near Indore in Madhya Pradesh Mahindra Renault Private Limited (MRPL) Mahindra Navistar Automotives Limited (MNAL) Mahindra Navistar Engines Private Limited (MNEPL) Farm Equipment Sector: Mahindra is the largest producer of tractors in India and is among the top five tractor brands in the world. It has its own state-of-the-art plants in India, USA, China and Australia, and capacity to produce 1,50,000 tractors a year. Mahindra Gujarat Tractor Mahindra Agribusiness Mahindra Powerol Mahindra USA Mahindra Australia Mahindra china tractor Trade & Financial Services: Mahindra Intertrade Limited and its subsidiaries have specialized domain knowledge in imports and exports of commodities, domestic trading, marketing and distribution services. Mahindra Finance is one of the largest Non Banking Finance Companies in India with an asset base of about Rs. 5000 crores. Mahindra Insurance Brokers offer Life and Non-life Insurance plans to retail and corporate customers. Mahindra Steel Service Centre is the first steel service centre in the organised sector in India. Mahindra & Mahindra Financial Services Ltd (Mahindra Finance) Mahindra Insurance Brokers Ltd. Mahindra Rural Housing Finance Ltd (MRHFL) Infrastructure Development: Mahindra Group has interests in real estate, special economic zones, hospitality industry, infrastructure development, project engineering consultancy and design. Mahindra Holidays & Resorts is the leader in the lifetime holiday market in India. Mahindra Gesco is fastest growing Construction Company in India. Mahindra World City is developing and promoting India's first Integrated Business City. Mahindra Acres Consulting Engineers is a multidisciplinary engineering consultancy organization. Mahindra Holidays & Resorts Mahindra Lifespaces Developers Limited Mahindra World City Mahindra Infrastructure Developers Information Technology: Mahindra Group entered into IT sector in 1986 when it formed a joint venture with British Telecommunications plc. The company was called Mahindra-British Telecom. The Company has recently changed its name to Tech Mahindra. Tech Mahindra is a leading provider of telecommunication solution and service industry world-wide. It is India's 8th largest software exporter. TechMahindra Bristlecone mahindra satyam Speciality Businesses: Mahindra Group companies such as Mahindra AshTech,
Mahindra Defence, Spares Business Unit and Mahindra Logistics are into Speciality Businesses. Mahindra AshTech undertakes turnkey contract execution for Ash Slurry System and Travelling Water Screens. Mahindra Defence Systems looks after the requirements of India's defence and security forces. Mahindra Logistics provide complete logistics solutions to complex transportation needs of clients across the world. Mumbai Mantra Mahindra Defence System Major Achievements of Mahindra Group
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Mahindra & Mahindra made the first indigenous Jeep in the country in 1949. On August 24, 2009, Economic Times announced the Lifetime Achievement Award 2008-09 for our Chairman, Mr. Keshub Mahindra. The award has been bestowed on his for ‘decades of service to Corporate India. Mahindra’s Automotive Sector has won the all India award for export excellence instituted by the Engineering Export Promotion Council. The Automotive Sector has been crowned the Star Performer for 2007-08 on the basis of its growth in exports over previous years Mahindra &mahindra ltd. has featured in Forbes’ Asian Fab 50 list. Fourth largest tractor company in the world. Largest manufacturer of tractors in India. Largest manufacturer of MUVs, offering over 20 models. The gross revenues and other income for half year ended sept 09 grew by 5.2% to 16150.31 crores
RELIANCE ADA GROUP
Reliance Anil Dhirubhai Ambani Group (Reliance ADAG) ranks among India's top three private sector business houses. The group has a market capitalization of US$ 22 billion, net assets in excess of US$ 7 billion, and net worth to the tune of US$ 6 billion. Reliance Anil Dhirubhai Ambani Group has a customer base of over 50 million, the largest in India, and a shareholder base of over 8 million, among the largest in the world. R-ADAG has a business presence that is spread over 4,500
towns and 300,000 villages in India, and 5 continents across the world. Reliance Anil Dhirubhai Ambani Group came into existence when the business empire of the Reliance Group founded by Dhirubhai Ambani was split between his two sons, Mukesh and Anil. Mukesh Ambani, the elder brother, retained Reliance Industries Limited (RIL), the flagship company of the Reliance Group. The part of the empire that was inherited by the younger brother Anil Ambani was christened as Reliance Anil Dhirubhai Ambani Group. Hence, one can say that the founder of Reliance ADAG was Dhirubhai Ambani. The interests of the Reliance Anil Dhirubhai Ambani span communications, financial services, generation, transmission and distribution of power, infrastructure and entertainment. Reliance's BIG DTH platform is being launched by publically held group company Reliance Communications (RComm Ltd.). Investors - largely the public can gain or losses depending on the success of the DTH venture. However, all 20 Reliance TV channels are being launched under privately held companies - Reliance Big TV Entertainment Pvt. Ltd and Reliance Big TV News Pvt. Ltd. Both these companies are held by private company - Reliance Entertainment Pvt Ltd. which has already been valued at Rs 13,035 Crore. It would therefore not be unreasonable to expect 2 new large public issues from ADAG-Reliance, about a year after the channels are launched. Reliance Anil Dhirubhai Ambani Group (ADAG) will invest a whopping sum of Rs 40,000 crore in power sector, cement industry, cargo handling airport and technical institute in Madhya Pradesh. Companies of Reliance ADAG:
Reliance Communications Limited: Reliance Communications Limited is the flagship company of the Reliance - ADA Group. The company is the culmination of Dhirubhai's dream of bringing about a digital revolution that will provide every Indian with affordable means of communication and a ready access to information. Reliance Communications Limited started operations in 1999 and has over 20 million subscribers today. It offers a complete range of integrated telecom services such as mobile and fixed line telephony, broadband, national and international long distance services, data services and a wide range of value added services. Reliance Capital: Reliance Capital is one of India's leading private sector financial services companies. Reliance Capital deals in asset management and mutual funds, life and general insurance, private equity and proprietary investments, stock broking and other activities in financial services. Reliance Energy Limited: Reliance Energy Limited is a fully integrated utility engaged in the generation, transmission and distribution of electricity. The company distributes more than 21 billion units of electricity to over 25 million consumers in Mumbai, Delhi, Orissa and Goa. Reliance Energy Limited currently generates 941 MW of electricity, through its power stations located in Maharashtra, Andhra
Pradesh, Kerala, Karnataka and Goa. It is currently pursuing a number of gas, coal, wind and hydro-based power generation projects in Maharashtra, Uttar Pradesh, Arunachal Pradesh and Uttaranchal with total capacity of over 12,500 MW. Reliance Media & Entertainment: Reliance Media & Entertainment has interest in Movies, Music, Sports, Gaming, Internet & mobile portals, Digital cinema, IPTV, DTH and Mobile TV. In 2005, Reliance ADA Group acquired Adlabs Films Limited, one of the largest entertainment companies in India, which has interests in film processing, production, exhibition & digital cinema. Reliance Entertainment has also forayed into the FM Radio business through BIG 92.7 FM. Reliance Health: Reliance Health aims at providing integrated health services and plans to venture into diversified fields like Insurance Administration, Health care Delivery and Integrated Health, Health Informatics and Information Management and Consumer Health.
Starting as a small textile company, Reliance has in its journney crossed several milestones to become a Fortune 500 company in less than 3 decades. It was founded by the Indian industrialist Dhirubhai Ambani Ambani has been a pioneer in introducing financial instruments like fully convertible debentures to the Indian stock markets. Ambani was one of the first entrepreneurs to draw retail investors to the stock markets. Critics allege that the rise of Reliance Industries to the top slot in terms of market capitalization is largely due to Dhirubhai's ability to manipulate the levers of a controlled economy to his advantage. Though the
company's oil-related operations form the core of its business, it has diversified its operations in recent years. After severe differences between the founder's two sons, Mukesh Ambani and Anil Ambani, the group was divided between them in 2006. In September 2008, Reliance Industries was the only Indian firm featured in the Forbes's list of "world's 100 most respected companies". Dhirubhai led the evolution as a global leader in the materials and energy value chain businesses. Today, Reliance Group's activities range from exploration and production of oil and gas, petroleum refining and marketing, petrochemicals (polyester, fibre intermediates, plastics and chemicals) to textiles and retail. Reliance enjoys global leadership in its businesses. It is the largest polyester yarn and fibre producer in the world and among the top five to ten producers in the world in major petrochemical products. Presently, Reliance Group has more than 35,000 employees on its rolls and exports products in excess of US$ 16 billion to more than 110 countries in the world. RIL joins the league of global deepwater oil and gas operators - RIL commenced production of hydrocarbons in its KGD6 block in the Krishna Godavari basin with the production of sweet crude of 420 API. The production of oil in KG-D6 was commissioned in just over two years of its discovery, making it the world’s fastest green-field deepwater oil development project. Now Total Assets crossed Rs. 200,000 crore mark (Rs. 245,706 crore, US$ 48.44 billion), Networth crossed Rs. 100,000 crore mark (Rs. 126,373 crore, US$ 24.92 billion), unparalleled in the Indian Private sector. RIL declares Dividend of 130%. Payout of Rs 1,897 Crore, highest in the Indian Private Sector. RPL is a subsidiary of Reliance Industries Limited. RPL has set up a green-field petroleum refinery and polypropylene plant in a Special Economic Zone at Jamnagar in Gujarat, India. With an annual crude processing capacity of 580,000 barrels of oil per stream day (BPSD), 6th largest refinery in the world and is also amongst the world’s most complex refineries
Business Interests of
Petroleum Exploration and Production: Petroleum Exploration and Production is a major growth area for Reliance and Reliance intends to become a global energy major. RIL is the largest Oil & Gas acreage holder among the Private sector companies in India with 34 domestic exploration blocks covering an area of about 331,000 sq. km. It is also India's first private sector company in the Exploration and Production (E&P) sector to have discovered large gas reserves. RIL also has interests in one exploration block each in Yemen and Oman. Petroleum Refining and Marketing: Reliance operates the third largest refinery in the world at any single location, with a capacity of 30 million tons per year of crude throughput, at Jamnagar, Gujarat. Reliance is in the process of doubling the petroleum refinery at Jamnagar, which will make it the largest petroleum refinery in
the world. The products rolled out from Reliance refinery include: LPG, Propylene, Naptha, Reformate, Gasoline, TAME, Jet / Aviation Turbine Fuel / Superior Kerosene Oil, High Speed Diesel, Sulphur, and Petroleum Coke. Pretrochemicals: Reliance deals in following petrochemical products:
Polymer: Reliance's polymer business is integrated with its cracker facility at Hazira, as well as its refinery at Jamnagar, ensuring feedstock availability at all times. The company operates world-scale plants for Polyolefins and PVC with state-of-art technologies from global licensors like Novacor, Geon and Union Carbide. Polyester: Reliance is the largest producer of polyester fibre and yarn in the world, with a capacity of 2,000 KTA. Polyester Intermediates: Reliance is the world's 3rd largest producer of Paraxylene (PX), 6th largest producer of Purified Terephthalic Acid (PTA) and 5th largest producer of Mono Ethylene Glycol (MEG).
Textiles: Reliance textile products are sold under the brand names of Only Vimal, Harmony, Reance, RueRel and V2 (pre-cut, pre-packed products). Reliance's Naroda Textile Complex, one of India's largest and modern textile complexes, produces about 25 million metres of fabric both for domestic and international markets. Retail: Reliance has recently entered the retail market and is aggressively working on introducing a pan-India network of retail outlets in multiple formats. Major Subsidiaries Reliance
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Reliance Petroleum Limited Reliance Netherlands BV (including Trevira) Reliance Retail Limited Ranger Farms Private Limited Retail Concepts and Services Private Limited Reliance Retail Insurance Broking Limited Reliance Dairy Foods Limited Reliance Retail Finance Limited RESQ Limited Reliancedigital Retail Limited Reliance Service Solutions Limited Reliance Jamnagar Infrastructure Limited Reliance Haryana SEZ Limited Reliance Industrial Investment & Holdings Limited Reliance Ventures Limited Reliance Strategic Investments Limited Reliance Exploration & Production - DMCC Reliance Industries (Middle East) DMCC
Reliance Global Management Services (P) Limited.
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Indian Petrochemicals Corporation Limited Reliance Industrial Infrastructure Limited Reliance Europe Limited
Major Achievements of Reliance:
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Mukesh D. Ambani received the United States of America-India Business Council (USIBC) leadership award for "Global Vision" 2007 in Washington in July 2007. The world's largest producer of Polyester Fibre and Yarn 4th largest producer of Paraxylene (PX) 5th largest producer of Purified Terepthalic Acid (PTA) 7th largest producer of Polypropylene (PP) Reliance's refinery at Jamnagar is the third largest refinery at a single location in the world. Reliance pioneered the first ever Euro Convertible Bond issue by an Indian company. Reliance is the first private sector company in India to be rated by international credit rating agencies. First corporate in Asia to issue 50 and 100 years bond in US debt market. First private sector company in India to record a net profit of US dollar of over 1 billion. Mukesh D. Ambani was conferred the Asia Society Leadership Award by the Asia Society, Washington, USA, May 2004.
A REPORT ON “aanad g. mahindra”
Submitted in partial fulfillment for The Award of degree of Master of Business Administration
Apex Institute of Management & Science, Jaipur
Submitted by: Ashish verdia MBA Ist Sem Submitted To: Ms. Neha Deptt. Of MBA
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