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Summer Internship Report

Project Study of Human Resource Functions and


Practices
Date of submission: 16
th
une !""#
Submitted to$ Submitted by$
Ms. Birva Patel Kaanan K. Lukka
Mr. Sachin S. Thakkar MBA (2006-2008)
! Mana"er !.K.#$lle"e $%
Business
Mana"e&ent' !a(k$t.

)
Acknowledgement
* +$ul, like t$ e-.ress &/ sincere "ratitu,e t$ %r& Sachin S& 'ha((ar and %s& )ir*a Pate+, HR
%ana-er at Re+iance .ommunication, /ujarat %$r their "ui,ance an, c$nstant ins.irati$n an,
valua0le su""esti$n ,urin" &/ su&&er internshi..
* als$ +$ul, like t$ thank %r& Ruchir Shah, %r&0auti+iya Desai, %s&Pratima 1padhyay, Shishir
ani and %s& yoti 2-ar3a+. .r$vi,in" their valua0le ti&e an, "ui,ance1 $ther+ise it +$ul, have
0een ,i%%icult t$ kee. the c$nstant hi"h s.irit $% +$rk. * take the $..$rtunit/ t$ thank the& %$r their
e-tensive hel. an, %$r .r$vi,in" valua0le in%$r&ati$n' su""esti$n an, in.uts at vari$us sta"es $%
+$rk.
* like t$ thank all $% the& +h$ have hel.e, &e a l$t in &/ internshi. an, .r$vi,e, enc$ura"e&ent t$
&e ,urin" internshi..
* +$ul, als$ e-ten, &/ ,ee.est thanks t$ %r& Sharad )hatt' Hub head of the HR
Department,Re+iance .ommunication %$r "ivin" &e an $..$rtunit/ t$ 0e a .art $% this $r"ani2ati$n
an, take u. &/ internshi. Pr$"ra&&e success%ull/.
Lastl/ * %eel "reatl/ $0li"e, an, take the .leasure t$ thank t$ the 3irect$r' Dr& '&D&'i3ari,
R&0&.o++e-e of )usiness %ana-ement, Raj(ot, %$r &$ul,in" &e int$ a &ana"e&ent .r$,uct&



Kanan Lukka
2
Executive Summary
This report deals with HR department at Reliance Communication Ltd. It encompasses the
entire, Recruitment, Induction and Placement, Training, Employee issues. This report starts
with an overview of Indian Telecom Industry followed y company!s ac"ground which
includes following aspects of company#
$%$ &roup, 'ounder ( Chairman!s Profile
)ission ( *ision
+usiness
$fter ma"ing you ac,uaint to company!s ac"ground this report ta"es you through the
functional departments of Reliance Communication Ltd along with commercial department
flow chart at each circle office. $fter this the HR polices and functions of the company is
e-plained in detail which includes following aspects
)anpower Planning as per $.P
Recruitment
Induction and Placement
Training Co/ordination
Employees Issues
P)0 implementation
HR $udit
E-it, 'ull and 'inal
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OVERVIEW
TECHNOLOGY
SIZE
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RELIANCE ADA GROUP STRUCTURE
COMPANIES OF ADA GROUP
FOUNDER - ADAG
CHAIRMAN - ADAG
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INTRODUCTION
DREAM COME TRUE
FINANCIAL RESULTS
ADA GROUP VISION, ADA GROUP VALUES
CORPORATE GOVERNANCE
FUTURE AT RELIANCE COMMUNICATIONS
DEPARTMENT STRUCTURE
FUNCTIONAL STRUCTURE
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HR MISSION, HR OBJECTIVE, HR PROMISE
HR STRUCTURE
ACTIVITIES OF HR DEPARTMENT, CALENDER ACTIVITIES
HR FUNCTIONS
6. 6MPL7966 #LASS*>*#AT*75 42-48
RECRUITMENT POLICY, RECRUITMENT PROCESS
INTERNAL SOURCES, EXTERNAL SOURCES
MODE OF INTERVIEW
LEVEL OF DESIGNATION, GUJARAT ZONAL DISTRIBUTION
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CTC STRUCTURE
COMPONENTS OF CTC
LEAVES
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FORMS & LETTERS REQUIRED IN THE PROCESS
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EXITS
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Telec$& in,ustr/' in *n,ia can 0e vie+e, as essential %$r the s$ci$ec$n$&ic ,evel$.&ent $% the
c$untr/ an, a &a($r inte"ratin" %act$r %$r the ,iverse nati$n. *t 0ec$&es an i&.$rtant %act$r %$r the
"r$+th $% $ur c$untr/ an, the ,evel$.&ent $% vari$us 0usinesses. *t serves as an i&.$rtant channel t$
inte"rate the nati$n' es.eciall/ the vast rural secti$n $% $ur .$.ulati$n.
Learnin" %r$& the e-.erience $% ,evel$.e, c$untries' *n,ia &$ve, t$+ar,s .rivati2ati$n $% telec$&
0/ a,$.tin" Telec$& P$lic/ $% )??=. Tele.h$ne .enetrati$n in *n,ia is currentl/ 4.;C. #ellular
.h$ne ,istri0uti$n is a0$ut 0.2;C.
The 8ni$n Ministr/ $% #$&&unicati$n su.ervises all $.erati$ns $% the in,ustr/ an, ,eter&ines
.$lic/ "ui,elines. The Telec$& !e"ulat$r/ Auth$rit/ $% *n,ia (T!A*) is the re"ulat$r/ 0$,/ that
,eter&ines t$ll rates an, act as a ,is.ute settle&ent 0$,/. Man/ .la/ers have entere, the &arket. The
&a($r .la/ers are Bharti Airtel' !eliance *n%$c$&&' BS5L' utch an, *,ea.
*n the ,evel$.e, c$untries' "r$+th in telec$& is in value a,,e, services' 0ut in the ,evel$.in"
c$untries like *n,ia' the .ri$rit/ is $n .r$vi,in" 0asic tele.h$n/ an, usin" telec$& t$ i&.r$ve
.e$.leDs lives.
#ircle: #ircles are ,e%ine, 0/ telec$& re"ulati$ns. A circle t/.icall/ c$vers the %ull state' an, in s$&e
cases nei"h0$rin" states' %$r e-a&.le' Maharashtra an, :$a is $ne circle. Si&ilarl/ @harkhan, B
Bihar' Ma,h/a Pra,esh B #hhatish"arh' Eest 8ttar Pra,esh an, 8ttaranchal are s$&e $ther e-a&.le
$% c$&0ine, circle. 8P is the $nl/ state +hich is ,ivi,e, int$ t+$ telec$& circles' Eest 8P an, 6ast
8P.
*n @anuar/ )??; ten,ers +ere invite, %$r cellular services in 20 telec$& circles. The circles +ere
r$u"hl/ anal$"$us +ith states $% *n,ia an, +ere ,ivi,e, int$ A' B an, # cate"$ries. These cate"$ries
0ase, $n the .erceive, 0usiness .$tential. Ta0le $n ne-t .a"e sh$+s cate"$r/ +ise ,ivisi$n $% circles
#ate"$r/ A #ate"$r/ B #ate"$r/ #
Maharashtra Kerala i&&achal Pra,esh
;
:u(arat Pun(a0 Bihar
An,hra Pra,esh ar/ana 7rissa
Ta&il 5a,u 8ttar Pra,esh (Eest) Assa&
8ttar Pra,esh (6ast) 5$rth 6ast
!a(asthan
Ma,h/a Pra,esh
Eest Ben"al

Ehen /$u &ake calls +ithin /$ur $+n circle' the/ are calle, F*ntra G #ircleH an, +hen /$u &ake
calls t$ .laces $utsi,e /$ur $+n circle' the/ are F*nter G #ircleH.
'echno+o-y
Since the %irst s/ste& 0e"an c$&&ercial $.erati$n in )??)' :l$0al S/ste& %$r M$0ile
#$&&unicati$n (:SM) has 0ec$&e the "l$0all/ acce.te, stan,ar,. Eireless service $.erat$rs ar$un,
the +$rl, have selecte, :SM 0ase, techn$l$"ies %$r the a,vance, ,i"ital +ireless c$&&unicati$ns
net+$rk. #$,e 3ivisi$n Multi.le-in" Access (#3MA) intr$,uce, 0/ Tata teleservice %$r the %irst
ti&e in 2002' als$ rev$luti$ni2e, the telec$& sect$r. :$vern&ent $% *n,ia has taken ste.s t$ .er&it
)00C >$rei"n 3irect *nvest&ent (>3*) in $r,er t$ attract %$rei"n .la/ers +h$ +ill 0rin" their
technical e-.ertise an, kn$+ G h$+.
Si:e
*n,ian telec$& in,ustr/ has ;0 &illi$n G line tele.h$nes net+$rk inclu,in" &$0ile .h$nes. The
"r$+th rate in &$0ile .h$ne in,ustr/ is al&$st )00C .er /ear. $+ever' the tele G ,ensit/ is (ust ;C
as a"ainst the +$rl, avera"e $% );C. Acc$r,in" t$ #ellular 7.erat$rs Ass$ciati$n $% *n,ia (#7A*)
the in,ustr/' e-.ecte, t$ 0e a&$n" the +$rl,Ds %astest "r$+in" &$0ile &arkets this ,eca,e.
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The !eliance G Anil 3hiru0hai A&0ani :r$u. is a&$n" *n,iaDs t$. three .rivate sect$r 0usiness
h$uses $n all &a($r %inancial .ara&eters' +ith a &arket ca.italisati$n $% !s )00'000 cr$re (8SI 22
0illi$n)' net assets in e-cess $% !s 4)';00 cr$re (8SI < 0illi$n)' an, net +$rth t$ the tune $% !s
2<';00 cr$re (8SI 6 0illi$n)
Acr$ss ,i%%erent c$&.anies' the "r$u. has a cust$&er 0ase $% $ver ;0 &illi$n' the lar"est in *n,ia' an,
a shareh$l,er 0ase $% $ver 8 &illi$n' a&$n" the lar"est in the +$rl,.
Thr$u"h its .r$,ucts an, services' the !eliance - A3A :r$u. t$uches the li%e $% ) in )0 *n,ians ever/
sin"le ,a/. *t has a 0usiness .resence that e-ten,s t$ $ver =';00 t$+ns an, 400'000 villa"es in *n,ia'
an, ; c$ntinents acr$ss the +$rl,.
The interests $% the :r$u. ran"e %r$& c$&&unicati$ns (!eliance #$&&unicati$ns) an, %inancial
services (!eliance #a.ital Lt,)' t$ "enerati$n' trans&issi$n an, ,istri0uti$n $% .$+er (!eliance
6ner"/)' in%rastructure an, entertain&ent.
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!eliance #a.ital is $ne $% *n,iaDs lea,in" an, %astest "r$+in" .rivate sect$r %inancial services
c$&.anies' an, ranks a&$n" the t$. 4 .rivate sect$r %inancial services an, 0ankin" c$&.anies' in
ter&s $% net +$rth.
The c$&.an/ has interests in asset &ana"e&ent an, &utual %un,s' li%e an, "eneral insurance' .rivate
eJuit/ an, .r$.rietar/ invest&ents' st$ck 0r$kin" an, $ther activities in %inancial services.
>$r &$re in%$r&ati$n click here: +++.relianceca.ital.c$.in, +++.reliance&utual.c$&,
+++.relianceli%e.c$.in, +++.reliance"eneral.c$.in
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The %la"shi. c$&.an/ $% the !eliance G A3A :r$u.' !eliance #$&&unicati$ns Li&ite,' is the
realisati$n $% $ur %$un,erDs ,rea& $% 0rin"in" a0$ut a ,i"ital rev$luti$n that +ill .r$vi,e ever/ *n,ian
+ith a%%$r,a0le &eans $% c$&&unicati$n an, a rea,/ access t$ in%$r&ati$n.
The c$&.an/ 0e"an $.erati$ns in )??? an, has $ver 20 &illi$n su0scri0ers t$,a/. *t $%%ers a
c$&.lete ran"e $% inte"rate, telec$& services. These inclu,e &$0ile an, %i-e, line tele.h$n/1
roadand, national and international long distance services, data services and a wide range of value added services and applications
aimed at enhancing the productivity of enterprises and individuals.
'or more information clic" here# +++.reliancein%$.c$&, +++.rc$vl.c$&
R58I24.5 545R/9 8I%I'5D
!eliance 6ner"/ Li&ite,' inc$r.$rate, in )?2?' is a %ull/ inte"rate, utilit/ en"a"e, in the "enerati$n'
trans&issi$n an, ,istri0uti$n $% electricit/. *t ranks a&$n" *n,iaDs t$. liste, .rivate c$&.anies $n all
&a($r %inancial .ara&eters' inclu,in" assets' sales' .r$%its an, &arket ca.itali2ati$n.
*t is *n,iaDs %$re&$st .rivate sect$r utilit/ +ith a""re"ate esti&ate, revenues $% !s ?';00 cr$re (8SI
2.) 0illi$n) an, t$tal assets $% !s )0'<00 cr$re (8SI 2.= 0illi$n).
?
!eliance 6ner"/ Li&ite, ,istri0utes &$re than 2) 0illi$n units $% electricit/ t$ $ver 2; &illi$n
c$nsu&ers in Mu&0ai' 3elhi' 7rissa an, :$a' acr$ss an area that s.ans )'2='400 sJ. k&s. *t "enerates
?=) ME $% electricit/' thr$u"h its .$+er stati$ns l$cate, in Maharashtra' An,hra Pra,esh' Kerala'
Karnataka an, :$a.
The c$&.an/ is currentl/ .ursuin" several "as' c$al' +in, an, h/,r$-0ase, .$+er "enerati$n .r$(ects
in Maharashtra' 8ttar Pra,esh' Arunachal Pra,esh an, 8ttaranchal +ith a""re"ate ca.acit/ $% $ver
)2';00 ME. These .r$(ects are at vari$us sta"es $% ,evel$.&ent.
!eliance 6ner"/ Li&ite, is vi"$r$usl/ .artici.atin" in e&er"in" $..$rtunities in the areas $% tra,in"
an, trans&issi$n $% .$+er. *t is als$ en"a"e, in a .$rt%$li$ $% services in the .$+er sect$r in
6n"ineerin"' Pr$cure&ent an, #$nstructi$n (6P#) thr$u"h a net+$rk $% re"i$nal $%%ices in *n,ia.
>$r &$re in%$r&ati$n click here: www.rel.co.in
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*n a c$untr/ +here healthcare is %ast 0ec$&in" a 0$$&in" in,ustr/' !eliance ealth is a %$cuse,
healthcare services c$&.an/ ena0lin" the .r$visi$n $% s$luti$n t$ *n,ians' at a%%$r,a0le .rices. The
c$&.an/ ai&s at .r$vi,in" inte"rate, health services that +ill c$&.ete +ith the 0est in the +$rl,. *t
als$ .lans t$ venture int$ ,iversi%ie, %iel,s like *nsurance A,&inistrati$n' ealth care 3eliver/ an,
*nte"rate, ealth' ealth *n%$r&atics an, *n%$r&ati$n Mana"e&ent an, #$nsu&er ealth.
!eliance ealth ai&s at rev$luti$nisin" healthcare in *n,ia 0/ ena0lin" a healthcare envir$n&ent that
is 0$th a%%$r,a0le an, accessi0le through partnerships with government and private usinesses.
'or more information clic" here: +++.reliancehealth.c$.in
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As .art $% the !eliance - A3A :r$u.' !eliance 6ntertain&ent is s.earhea,in" the :r$u.Ds %$ra/ int$
the &e,ia an, entertain&ent s.ace. !eliance 6ntertain&entDs c$re %$cus is t$ 0uil, si"ni%icant
.resence %$r !eliance in the 6ntertain&ent ec$-s/ste&: acr$ss c$ntent an, ,istri0uti$n .lat%$r&s. The
"ey content initiative are across )ovies, )usic, 0ports, &aming, Internet ( moile portals, leading to direct opportunities in delivery across
the emerging digital distriution platforms# digital cinema, IPT*, %TH and )oile T*.
Reliance $%$ &roup ac,uired $dlas 'ilms Limited in 1223, one of the largest entertainment companies in India, which has interests in
film processing, production, e-hiition ( digital cinema.
Reliance Entertainment has made an entry into the ') Radio usiness through $dlas Radio www.ig415fm.com. Having won 63
stations in the recent idding, +I& 41.5 ') is already India!s largest private ') radio networ" with 71 radio stations across the country as
on 18th 'eruary 1225, with many more to e launched in the coming months.
7ther &a($r "r$u. c$&.anies K !eliance #a.ital an, !eliance 6ner"/ K are +i,el/
ackn$+le,"e, as the &arket lea,ers in their res.ective areas $% $.erati$n.
Re+iance 5ner-y 8td& Re+iance %utua+ Fund

Harmony Re+iance .ommunications

Re+iance /enera+ Insurance Re+iance 2ni+ Dhirubhai 2mbani /roup

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Re+iance 8ife Insurance Re+iance Portfo+io %ana-ement Ser*ice
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3hira(lal irachan, A&0ani .$.ularl/ kn$+n as 3hiru0hai A&0ani has 0ec$&e c$r.$rate *n,iaDs
livin" le"en,. A hi"h sch$$l ,r$.$ut %r$& #h$rva, in :u(aratDs @una"a,h ,istrict' the s$n $% a
:u(arati sch$$lteacher' he +ent $n t$ 0ec$&e the %$un,er-.atriarch $% the "iant !eliance-A3A
:r$u..
FThink 0i". Think ,i%%erentl/. Think %ast. Think ahea,. Ai& %$r the 0estH +as the .hil$s$.h/ $% the
%$un,er' the le"en,ar/ 3hiru0hai A&0ani. e 0elieve, in .r$vi,in" LBetter' chea.er an, %asterD
services.
As +ith all "reat .i$neers' there is &$re than $ne uniJue +a/ $% ,escri0in" the true "enius $%
3hiru0hai: The c$r.$rate visi$nar/' the un&atche, strate"ist' the .r$u, .atri$t' the lea,er $% &en' the
architect $% *n,iaDs ca.ital &arkets' an, the cha&.i$n $% shareh$l,er interest. But the r$le 3hiru0hai
cherishe, &$st +as .erha.s that $% *n,iaDs "reatest +ealth creat$r. *n $ne li%eti&e' he 0uilt' startin"
%r$& the .r$ver0ial scratch' *n,iaDs lar"est .rivate sect$r enter.rise.
Ehen 3hiru0hai e&0arke, $n his %irst 0usiness venture' he ha, a see, ca.ital $% 0arel/ 8SI 400
(ar$un, !s )='000). 7ver the ne-t three an, a hal% ,eca,es' he c$nverte, this %le,"lin" enter.rise int$
an !s 60'000 cr$re c$l$ssusKan achieve&ent +hich earne, !eliance a .lace $n the "l$0al >$rtune
;00 list' the %irst ever *n,ian .rivate c$&.an/ t$ ,$ s$.
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3hiru0hai is +i,el/ re"ar,e, as the %ather $% *n,iaDs ca.ital &arkets. *n )?<<' +hen !eliance Te-tile
*n,ustries Li&ite, %irst +ent .u0lic' the *n,ian st$ck &arket +as a .lace .atr$nise, 0/ a s&all clu0 $%
elite invest$rs +hich ,a00le, in a han,%ul $% st$cks.
8n,aunte,' 3hiru0hai &ana"e, t$ c$nvince a lar"e nu&0er $% %irst-ti&e retail invest$rs t$ .artici.ate
in the un%$l,in" !eliance st$r/ an, .ut their har,-earne, &$ne/ in the !eliance Te-tile *P7'
.r$&isin" the&' in e-chan"e %$r their trust' su0stantial return $n their invest&ents. *t +as t$ 0e the
start $% $ne $% "reat st$ries $% &utual res.ect an, reci.r$cal "ain in the *n,ian &arkets. 9nder %hiruhai!s
e-traordinary vision and leadership, Reliance scripted one of the greatest growth stories in corporate history anywhere in the world, and
went on to ecome India!s largest private sector enterprise.
Through out this ama:ing ;ourney, %hiruhai always "ept the interests of the ordinary shareholder uppermost in mind, in the process
ma"ing millionaires out of many of the initial investors in the Reliance stoc", and creating one of the world!s largest shareholder families.
.H2IR%24
!e"ar,e, as $ne $% the %$re&$st c$r.$rate lea,ers $% c$nte&.$rar/ *n,ia' Anil 3hiru0hai A&0ani is
the #hair&an $% all liste, :r$u. c$&.anies' na&el/: !eliance #$&&unicati$ns' !eliance #a.ital'
!eliance 6ner"/ an, !eliance 5atural !es$urces Li&ite,.
Mr. A&0ani is a Bachel$r $% Science %r$& the 8niversit/ $% B$&0a/ an, an MBA %r$& The Ehart$n
Sch$$l' 8niversit/ $% Penns/lvania' 8SA.
Till recentl/' he als$ hel, the .$st $% Mice #hair&an an, Mana"in" 3irect$r in !eliance *n,ustries
Li&ite, (!*L)' *n,iaDs lar"est .rivate sect$r enter.rise.
Anil 3 A&0ani ($ine, !eliance in )?84 as #$-#hie% 6-ecutive 7%%icer' an, +as centrall/
inv$lve, in ever/ as.ect $% the c$&.an/Ds &ana"e&ent $ver the ne-t 22 /ears.
e is cre,ite, +ith havin" .i$neere, a nu&0er $% .ath-0reakin" %inancial inn$vati$ns in the *n,ian
ca.ital &arkets. e s.earhea,e, the c$untr/Ds %irst %$ra/s int$ the $verseas ca.ital &arkets +ith
internati$nal .u0lic $%%erin"s $% "l$0al ,e.$sitar/ recei.ts' c$nverti0les an, 0$n,s. Startin" in )??)'
he ,irecte, !eliance *n,ustries in its e%%$rts t$ rise over 90< 1 illion. He also steered the 722/year =an"ee ond issue
for the company in >anuary 7445.
e is a &e&0er $%:
Ehart$n B$ar, $% .verseers, The ?harton 0chool, 90$.
#entral A,vis$r/ #$&&ittee' #entral 6lectricit/ !e"ulat$r/ #$&&issi$n
)4
B$ar, $% :$vern$rs' *n,ian *nstitute $% Mana"e&ent' Ah&e,a0a,
B$ar, $% :$vern$rs *n,ian *nstitute $% Techn$l$"/' Kan.ur
*n @une 200=' he +as electe, %$r a si--/ear ter& as an in,e.en,ent &e&0er $% the !a(/a 0aha, 9pper
House of India!s Parliament a position he chose to resign voluntarily on )arch 13, 122@.
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!eliance #$&&unicati$ns is the %la"shi. c$&.an/ $% the Anil 3hiru0hai A&0ani :r$u. (A3A:) $%
c$&.anies. Liste, $n the 5ati$nal St$ck 6-chan"e an, the B$&0a/ St$ck 6-chan"e' it is *n,iaDs
lea,in" inte"rate, telec$&&unicati$n c$&.an/ +ith $ver 40 &illi$n cust$&ers.
The 0usiness enc$&.asses a c$&.lete ran"e $% telec$& services c$verin" &$0ile an, %i-e, line
tele.h$n/. *t inclu,es 0r$a,0an,' nati$nal an, internati$nal l$n" ,istance services an, ,ata services
al$n" +ith an e-haustive ran"e $% value-a,,e, services an, a..licati$ns. The c$nstant en,eav$r is to
achieve customer delight y enhancing the productivity of the enterprises and individuals we serve.
Reliance )oile Aformerly Reliance India )oileB, launched on 18 %ecemer 1221, coinciding with the ;oyous occasion of the late
%hiruhai $mani!s 52th irthday, is among the initial initiatives of Reliance Communications. It mar"ed the auspicious eginning of
%hiruhai!s dream of ushering in a digital revolution in India. Today, it can proudly claim that they were instrumental in harnessing the true
power of information and communication, y estowing it in the hands of the common man at affordale rates.
!eliance en,eav$rs to further e-tend our efforts eyond the traditional value chain y developing and deploying complete telecom
solutions for the entire spectrum of society.
)72RD 7F DIR5.'7RS
Shri 2ni+ D& 2mbani ; .hairman
Prof& Ramachandran
Shri S&P& 'a+3ar
Shri Deepa( Shourie
)=
2 DREAM COME TRUE
The Late %hiruhai $mani dreamt of a digital India C an India where the common man would have access to affordale means of
information and communication. %hiruhai, who single/handedly uilt India!s largest private sector company virtually from scratch, had
stated as early as 7444# D)a"e the tools of information and communication availale to people at an affordale cost. They will overcome
the handicaps of illiteracy and lac" of moility.E
It was with this elief in mind that Reliance Communications Aformerly Reliance InfocommB started laying @2,222 route "ilometers of a pan/
India fier optic ac"one. This ac"one was commissioned on 18 %ecemer 1221, the auspicious occasion of %hiruhai!s 52th irthday,
though sadly after his une-pected demise on @ >uly 1221.
Reliance Communications has a reliale, high/capacity, integrated Aoth wireless and wirelineB and convergent Avoice, data and videoB
digital networ". It is capale of delivering a range of services spanning the entire infocomm Ainformation and communicationB value chain,
including infrastructure and services C for enterprises as well as individuals, applications, and consulting.
Today, Reliance Communications is revolutionising the way India communicates and networ"s, truly ringing aout a new way of life.
!eliance #$&&unicati$ns Li&ite, (!#7M) ann$unce, its au,ite, c$ns$li,ate, %inancial results %$r
the t+elve &$nths en,e, March 4)' 200<.
i"hli"hts $% the %inancial .er%$r&ance in this .eri$, are:
5et Pr$%it $% !s. 4')64 cr$re (8SI <4= &illi$n)' hi"her 0/ 6)2C c$&.are, t$ 5et Pr$%it $% !s. ===
cr$re (8SI )04 &illi$n)
6B*T3A at !s. ;'<20 cr$re (8SI )42< &illi$n)' "r$+th $% )26C. 6B*T3A &ar"in e-.an,s t$ =0C
%r$& 2=C' +ith c$ntinue, e-.ansi$n in .r$%ita0ilit/ acr$ss all 0usinesses G Pers$nal' :l$0al an,
6nter.rise
!evenue "r$+th $% 4=C at !s. )='=68 cr$re (8SI 4'4;< &illi$n) %r$& !s. )0'<66 cr$re (8SI 2'=?8
&illi$n)
Shareh$l,ers 6Juit/ (5et E$rth) increases t$ !s. 22'?4) cr$re (8SI ;'420 &illi$n) %r$& !s. ))'<=2
cr$re (8SI 2'<2= &illi$n) G a&$n" the t$. three c$&.anies in *n,ia
#$nservative ca.ital structure - 5et 3e0t t$ 6Juit/ !ati$ ,$+n t$ 8C' %r$& 28C last /ear
);
#$&&entin" $n the results' Mr. Anil 3hiru0hai A&0ani' #hair&an' !eliance #$&&unicati$ns
Li&ite,' sai,:
FEe are ,eli"hte, at the &an/ %irsts an, rec$r, achieve&ents at !eliance #$&&unicati$ns' in the
%irst /ear $% $ur listin".
Ee have create, &$re than !s. 60'000 cr$re (8SI )4.? 0illi$n) $% +ealth %$r $ur 2 &illi$n
shareh$l,ers' in the ver/ %irst /ear.
Pr$%its increase, &$re than 6 ti&es ,urin" the /ear' an, +ith the )0C &ai,en ,ivi,en,' +e have
0ec$&e the %irst telec$& c$&.an/ in *n,ia t$ re+ar, shareh$l,ers thr$u"h a ,ivi,en, .a/$ut.
Pr$%ita0ilit/ has sh$+n a c$nsistent u.+ar, tren,' an, in the %$urth Juarter en,e, March 4)' 200<'
$ur net .r$%its cr$sse, the !s. )'000 cr$re (8SI 248 &illi$n) &ark. Ee are the %i%th *n,ian c$&.an/
t$ reach this lan,&ark' an, the %irst t$ achieve this in the ver/ %irst /ear $% listin".
3urin" the /ear' each $% $ur 0usinesses rec$r,e, str$n" revenue "r$+th an, e-.an,e, their &ar"ins'
,erivin" levera"e %r$& the "r$+in" scale $% $.erati$ns. Ee l$$k %$r+ar, t$ an$ther rec$r, /ear in >9
200<-08' an, +ill en,eav$ur t$ accelerate $ur &$&entu& $% cust$&er acJuisiti$ns' increase $ur share
$% the "r$+in" &arket' an, %urther enhance .r$%ita0ilit/ t$ &a-i&ise $verall shareh$l,er value.H
3urin" the /ear' !#7MDs &arket ca.italisati$n cr$sse, !s. )'00'000 cr$re (8SI 24 0illi$n)' &akin"
!#7M $ne $% AsiaDs ; &$st valua0le telec$& c$&.anies' an, $ne $% *n,iaDs t$. )0 liste, c$&.anies
2D2 /R71P =ISI74
!eliance #$&&unicati$ns envisi$ns a ,i"ital rev$luti$n that +ill 0rin" a0$ut a 5e+ Ea/ $% Li%e. L2
Di-ita+ >ay of 8ife, for a 4e3 India D.
To uild a gloal enterprise for all our sta"eholders, and
$ great future for our country,
To give millions of young Indians the power to shape their destiny,
The means to reali:e their full potentialF
Eith &$0ile ,evices' net+a/s an, 0r$a,0an, s/ste&s linke, t$ .$+er%ul ,i"ital net+$rks' !eliance
#$&&unicati$ns +ill usher %un,a&ental chan"es in the s$cial an, ec$n$&ic lan,sca.e $% *n,ia.
!eliance #$&&unicati$ns +ill hel. &en an, +$&en c$nnect an, c$&&unicate +ith each $ther. *t
+ill ena0le citi2ens t$ reach $ut t$ their +$rk .lace' h$&e an, interests' +hile $n the &$ve. *t +ill
ena0le .e$.le t$ +$rk' sh$.' e,ucate an, entertain the&selves r$un, the cl$ck' 0$th in the virtual
+$rl, an, in the .h/sical +$rl,. *t +ill &ake availa0le televisi$n .r$"ra&&es' &$vies an, ne+s
ca.sules $n ,e&an,. *t +ill un%url ne+ si&ulate, virtual +$rl,s +ith e-hilaratin" e-.eriences 0ehin,
the screens $% c$&.uters an, televisi$ns.
8sers $% !eliance #$&&unicati$nDs %ull ran"e $% services +$ul, n$ l$n"er nee, au,i$ta.es an, #3s
t$ listen t$ &usic. Mi,e$ta.es an, 3M3s +$ul, n$t 0e necessar/ t$ see &$vies. B$$ks an, #3
)6
!7Ms +$ul, n$t 0e nee,e, t$ "et e,ucate,. 5e+s.a.ers an, &a"a2ines +$ul, n$t 0e reJuire, t$
kee. a0reast $% events. Mehicles an, +allets +ill 0ec$&e unnecessar/ %$r sh$..in".
!eliance #$&&unicati$ns +ill ,isse&inate in%$r&ati$n at a l$+ c$st. NMake a tele.h$ne call chea.er
than a .
$st car,N. These .r$.hetic +$r,s $% 3hiru0hai A&0ani +ill 0e a &eta.h$r $% .r$%$un, si"ni%icance
%$r !eliance #$&&unicati$ns. !eliance #$&&unicati$ns +ill re"ularl/ un%$l, ne+ a..licati$ns.
#$ntinuall/ a,a.t ne+ ,i"ital techn$l$"ies. #reate ne+ cust$&er e-.eriences. #$nstantl/ strive t$ 0e
ahea, $% the +$rl,.
!eliance #$&&unicati$ns +ill trans%$r& th$usan,s $% villa"es an, hun,re,s $% t$+ns an, cities
acr$ss the c$untr/.
A0$ve all' !eliance #$&&unicati$ns +ill .ave the +a/ t$ &ake *n,ia a "l$0al lea,er in the
kn$+le,"e a"e.
2D2 /R71P =2815S
SH2R5H78D5R I4'5R5S'
Ee value the trust $% shareh$l,ers' an, kee. their interests .ara&$unt in ever/ 0usiness ,ecisi$n +e &ake'
ever/ ch$ice +e e-ercise
P57P85 .2R5
Ee .$ssess n$ "reater asset than the Jualit/ $% $ur hu&an ca.ital an, n$ "reater .ri$rit/ than the retenti$n'
"r$+th an, +ell-0ein" $% $ur vast .$$l $% hu&an talent
.74S1%5R F7.1S
Ee rethink ever/ 0usiness .r$cess' .r$,uct an, service %r$& the stan,.$int $% the c$nsu&er G s$ as t$ e-cee,
e-.ectati$ns at ever/ t$uch .$int
56.58854.5 I4 565.1'I74
Ee 0elieve in e-cellence $% e-ecuti$n G in lar"e' c$&.le- .r$(ects as &uch as s&all ever/,a/ tasks. *%
s$&ethin" is +$rth ,$in"' it is +$rth ,$in" +ell.
'52% >7R0
The +h$le is "reater than the su& $% its .arts1 in $ur ra.i,l/-chan"in" kn$+le,"e ec$n$&/' $r"ani2ati$ns can
.r$s.er $nl/ 0/ &$0ili2in" ,iverse c$&.etencies' skill sets an, e-.ertise1 0/ i&0i0in" the s.irit $% Fthinkin"
t$"etherH -- inte"rati$n is the rule' escalati$n is an e-ce.ti$n
PR72.'I=5 I447=2'I74
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Ee nurture inn$vati$n 0/ 0reakin" sil$s' enc$ura"in" cr$ss-%ertili2ati$n $% i,eas B %le-i0ilit/ $% r$les an,
%uncti$ns. Ee create an envir$n&ent $% acc$unta0ilit/' $+nershi. an, .r$0le&-s$lvin" G0ase, $n .artici.ative
+$rk ethic an, lea,in"-e,"e research
852D5RSHIP )9 5%P7>5R%54'
Ee 0elieve lea,ershi. in the ne+ ec$n$&/ is a0$ut c$nsensus 0uil,in"' a0$ut "ivin" u. c$ntr$l1 a0$ut
ena0lin" an, e&.$+erin" .e$.le ,$+n the line t$ take ,ecisi$ns in their areas $% $.erati$n an, c$&.etenceO
S7.I28 R5SP74SI)I8I'9
Ee 0elieve that $r"ani2ati$ns' like in,ivi,uals' ,e.en, $n the su..$rt $% the c$&&unit/ %$r their survival an,
sustenance' an, &ust re.a/ this "ener$sit/ in the 0est +a/ the/ can
R5SP5.' F7R .7%P5'I'I74
Ee res.ect c$&.etiti$n G 0ecause thereDs &$re than $ne +a/ $% ,$in" thin"s ri"ht. Ee can learn as &uch %r$&
the success $% $thers as %r$& $ur $+n %ailures
.7RP7R2'5 /7=5R424.5
:reat c$r.$rati$ns' like in,ivi,uals' are kn$+n %$r their un+averin" c$&&it&ent t$ ethical values
an, .rinci.les. At !eliance - A3A :r$u.' +e re&ain stea,%ast in $ur res$lve t$ u.h$l, the hi"hest
stan,ar,s $% inte"rit/' trans.arenc/ an, "$vernance.
>$r us' c$r.$rate "$vernance is n$t (ust a0$ut a,herin" t$ the %$r&al letter $% the la+' 0ut a0$ut
e&0racin" the su0stantive s.irit that lies un,erneath1 t$ &$ve 0e/$n, the statut$r/ $0li"ati$ns.
The ke/ as.ects $% $ur c$r.$rate "$vernance .ractice are:
M$nit$rin" $% e-ecutive an, ,irect$r c$&.ensati$n
Pr$vi,in" aut$n$&/ t$ the B$ar,
*&.le&entin" ri"$r$us ,iscl$sure an, trans.arenc/ n$r&s
)8
%74I'7RI4/ 7F 565.1'I=5 24D DIR5.'7R .7%P54S2'I74
Acr$ss each $% the "r$u. c$&.anies' a !e&unerati$n #$&&ittee assesses the $verall c$&.ensati$n
structure an, .$licies $% the $r"ani2ati$n an, &akes rec$&&en,ati$ns. These %$r& the 0asis %$r
%$r&ulatin" the c$&.an/Ds e-ecutive re&unerati$n %ra&e+$rk.
The !e&unerati$n #$&&ittee c$nsists $% n$n-e-ecutive ,irect$rs' a &a($rit/ $% +h$& are
in,e.en,ent. The #hair&an $% the #$&&ittee is an *n,e.en,ent 3irect$r. The !e&unerati$n
#$&&ittee +$rks +ith %ull aut$n$&/' an, is %ree $% an/ &ana"erial inter%erence. The #$&&ittee is
als$ e&.$+ere, t$ call u.$n .r$%essi$nal a,vice' 0$th %r$& +ithin an, $utsi,e the c$&.an/' in the
,ischar"e $% their ,uties.
PR7=IDI4/ 21'747%9 '7 'H5 )72RD
The B$ar, $% 3irect$rs $% each $% the "r$u. c$&.anies c$nsists $% e&inent in,ivi,uals +ith ,iverse
e-.erience an, e-.ertise. The res.ective B$ar, acts +ith aut$n$&/ an, in,e.en,ence in e-ercisin"
strate"ic su.ervisi$n' ,ischar"in" its %i,uciar/ res.$nsi0ilities' an, in ensurin" that the &ana"e&ent
$0serves the hi"hest stan,ar,s $% ethics' trans.arenc/ an, ,iscl$sure.
The B$ar, $% 3irect$rs revie+s all in%$r&ati$n ,etails an, transacti$ns relatin" t$ si"ni%icant 0usiness
,ecisi$ns' inclu,in" strate"ic an, re"ulat$r/ &atters. 6ver/ &e&0er $% the B$ar,' inclu,in" n$n-
e-ecutive ,irect$rs' has access t$ all relevant in%$r&ati$n a0$ut their res.ective c$&.anies.
The B$ar, a..$ints a nu&0er $% #$&&ittees t$ %$cus $n +ell-,e%ine, areas $% res.$nsi0ilit/' +ith a
clear &an,ate t$ &ake ti&e-0$un, rec$&&en,ati$ns' an,' +here s.eci%ie,' use the auth$rit/ veste,
in the& 0/ the B$ar, t$ take crucial ,ecisi$ns.
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6ach $% the :r$u. c$&.anies a,heres t$ all ,iscl$sure an, trans.arenc/ n$r&s relatin" t$ c$r.$rate
"$vernance. Ee are c$&&itte, t$ .u0lic ,iscl$sure' in a clear an, ti&el/ &anner' $% $ur %inancial
acc$unts' inclu,in" 0$th se"&ent an, c$ns$li,ate, acc$unts' an, the level an, &eans $% re&unerati$n
$% $ur ,irect$rs an, t$. e-ecutives. Ee als$ "ive $ut clear in%$r&ati$n $n relate,- .art/ transacti$ns'
i% an/' that are un,ertaken +ithin the "r$u..
Ee strictl/ c$&.l/ +ith all "$vernance c$,es' listin" a"ree&ents' $ther a..lica0le la+s an,
re"ulati$ns' an,' n$t least' $ur sel%-av$+e, c$r.$rate values an, $0(ectives.
24 56.I'I4/ F1'1R5 2' R58I24.5 .7%%14I.2'I74S
!elianceDs service is 0ase, $n a ver/ si&.le .rinci.le: .r$vi,e the +$rl,Ps 0est cust$&er e-.erience.
This reliance has achieve, thr$u"h a +innin" c$&0inati$n $% "l$0al c$&.etencies' .i$neerin"
techn$l$"/ an, state-$%-the-art cust$&er-centric s/ste&s an, .r$cesses.
!elianceDs &issi$n $% chan"in" lives acr$ss *n,ia &eant that it nee,e, t$ have a nati$n+i,e .resence
K s$&ethin" it has achieve, in a relativel/ sh$rt s.an $% ti&e. !elianceDs ,rea& $% hel.in" .e$.le
create' trans%er an, a..l/ kn$+le,"e challen"e, the& t$ 0rin" t$"ether c$nte&.$rar/ c$&&unicati$n
techn$l$"/ %r$& acr$ss the +$rl,.
5$+ their $.erati$ns are s.rea, acr$ss 6<4 cities an, s.an a h$st $% vari$us kin,s $% services.
!elianceDs 0usiness is $r"anise, ar$un, the %$ll$+in" cate"$ries: +ireless' +ireline' +h$lesale' an,
the Ee0+$rl, an, villa"e tele.h$n/. The +$rk is e-ecute, thr$u"h ,i%%erent +$rk centers like
6n"ineerin"' *nternet ,ata centers' Billin" an, #$llecti$n centers' S/ste&s an, A..licati$n centers in
6!P' #!M' 7SS 0illin"' revenue assurance an, %uncti$ns like #$&&ercial' >inance' ! an, *T. *t
&ana"es this inte"rate, ,iversit/ 0/ lea,in" +ith trust. Ehat ,i%%erentiates the& an, %uels their
"r$+th is lea,ershi..
The %$ll$+in" attri0utes ,e%ine %uture lea,ershi. at !eliance #$&&unicati$ns:
#ust$&er centricit/.
*nitiative an, an attitu,e $% $+nershi..
Passi$n %$r e-cellence an, an a0ilit/ t$ ener"ise.
20
Pr$0le& s$lvin" an, an inn$vative Ncan ,$N &in,set.
6ntre.reneurshi. an, stretch.
Today Reliance Communications offers challenging assignments and career opportunities to engineers, )+$s, Telecom networ" and IT
specialists, profit centre heads as well as young professionals.
R58I24.5 .7%%14I.2'I74S
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3hiru0hai A&0ani
Kn$+le,"e #it/
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Tel 5$. : 404< 4444
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The all$cati$n $% +$rk %$r vari$us "r$u. $% .e$.le are ,i%%erentl/ all$cate, +hich kn$+n as
,e.art&ent' in $r,er t$ achieve the "$al $% the $r"ani2ati$n. The $rientati$n an, the activit/ are
,i%%erent +ith variet/ $% r$le in each $% the ,e.art&ent s$ that +e nee, t$ un,erstan, the i&.$rtance
an, c$ntri0uti$n $% e%%$rts &a,e 0/ the .ers$ns. All such e%%$rts take the %$r& $% transacti$ns an,
+hich %inall/ c$&es t$ c$&&ercial ,e.art&ent in %$r& $% transacti$n activit/ +hich has 0een
$%%iciall/ rec$r,e, in 0$$ks $% acc$unts $% c$&.an/. 6ach ,e.art&ent .la/s ver/ vital r$le an, the
%l$+ $% activit/ is als$ &a..e, acc$r,in"l/. Telec$& is ,i%%erent %iel, then $ther c$&.an/ thus itDs
ver/ essential t$ un,erstan, the 3e.art&ental activit/ .r$cess.
). ! an, A,&inistrati$n
2. Marketin" an, Sales 3e.art&ent
4. Technical B 5et+$rk 3e.art&ent
=. #$&&ercial B Le"al 3e.art&ent $r >inance 3e.art&ent
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The level $% c$&.etiti$n has increase, $ver the /ears in the telec$& in,ustr/1 $ne has t$ ,$
a""ressive sales an, .r$&$ti$n activities' in $r,er t$ "ain &a-i&u& &arket-share. Marketin"
e-.en,iture is that e-.en,iture +hich is incurre, &ainl/ %$r t+$ .ur.$ses.
Bran, Buil,in"
Sales B Pr$&$ti$n
Marketin" 6-.en,iture inclu,es the %$ll$+in".
- 7ut,$$r !ental
- Printin" Banners B Lea%lets
- Si"na"e
- Partici.ate in 6vent
- !$a, Sh$+
- A,vertise&ent in 5e+s .a.er
- Merchan,isin" activities
The ven,$rs +h$ .r$vi,e the a0$ve services t$ the c$&.an/ an, +h$ su..l/ "$$,s reJuire, in
c$n,uctin" a0$ve activities stan, as cre,it$rs $% the c$&.an/' s$ the c$&&ercial ,e.art&ent ensures
ti&el/ .a/&ent t$ these ven,$rs
2;
*n !eliance #$&&unicati$n Lt,' %$r &arketin" e-.en,iture there is a %i-e, 0u,"et .re.are, 0/
%inance &ana"ers at hi"her levels in c$$r,inati$n +ith &arketin" tea& as .er c$&.anies tar"et %$r the
.eri$,. Marketin" .e$.le are su..$se, t$ use this 0u,"et in 0est .$ssi0le +a/ t$ increase sales. >$r
$ut,$$r rental B $ut,$$r %le- a ,i%%erent 0u,"et is "iven' an, %$r $ther e-.en,iture #$st $% #ust$&er
AcJuisiti$n (#7#A) 0u,"et is "iven.
2D%I4IS'R2'I74
A,&inistrati$n relate, e-.en,iture is that e-.en,iture +hich is incurre, in &aintainin" s&$$th %l$+
$% ,a/ t$ ,a/ .r$cess. A,&inistrati$n 6-.en,iture inclu,es the %$ll$+in".
Printin" an, stati$ner/
$use kee.in" ite&s' ite&s .urchase, %$r $%%ice +el%are
!en$vati$n $% the $%%ice' re.airin" $% s$&e access$ries
#$&.uter an, s.ace all$t&ent.
!ent $% 0uil,in"
6lectricit/ char"es
Munici.al ta-es
Maintenance $% 0uil,in"
#$urier char"es
$tel e-.enses
:uest h$use rent B electricit/ etc.
26
These e-.enses are c$nsi,ere, un,er Stea,/ State !elate, 6-.en,iture. 3e&an, is raise, un,er t+$
c$n,iti$ns.
- 6n, user raises ,e&an, t$ the A,&inistrati$n ,e.art&ent
- St$ck $ut $% the &ar"in.
.nce the demand arises administration approaches the commercial department and gives a re,uest of procurement of the
materials and against the Purchase .rder AP.B eing raised. +ut efore raising purchase order ,uotation provided y vendors is
verified y oth the commercial e-ecutives and as y the administration e-ecutive. Gormally repeat orders are eing awarded to
the same vendors. +ut if the rates are eing revised y the vendors, then one to one negotiation will e held in three person
conference which consists of vendor, commercial e-ecutive and administration person.
PR75.'
Pr$(ect relate, e-.en,iture is the e-.en,iture ,$ne t$ esta0lish net+$rk t$+ers %$r .r$.er
c$nnectivit/. Pr$(ect invest&ent is &a,e %$r recurrin" 0ene%it. As the 0usiness reliance
#$&&unicati$ns is in initial invest&ent is ver/ hi"h. Mainl/ invest&ent is &a,e in
Me,ia #$nver"ence 5$,e (M#5)
*nter&e,iate Stati$n (*S)
Base Trans&issi$n s/ste& (BTS)
%edia .on*er-ence 4ode @%.4A
M#5 is like @uncti$n B$-' ,etect ,etails B trans%er t$ &ain server. *n :u(arat 2) M#5 are there.
*nvest&ent in M#5 has 0een alrea,/ &a,e.
Intermediate Station @ISA
*nter&e,iate Stati$n is .lace, 0et+een t+$ Me,ia #$nver"ence 5$,e t$ enlar"e the ca.acit/ $%
M#5. *nvest&ent in *S has 0een als$ alrea,/ &a,e.
)ase 'ransmission system @)'SA
2<
These are the t$+ers +hich %acilitates c$nnectivit/. At .resent there are <00 BTS t$+ers in :u(arat
an, )000 &$re +ill 0e a,,e, in ne-t 6 &$nths. There are t+$ t/.es $% BTS.
). !$$% Base T$+er (!BT)
!$$% Base T$+er is installe, $n 0uil,in" u. t$ 6' ? $r ); &eter hei"ht a%ter $0tainin" "$vern&ent
.er&issi$n.
2. :r$un, Base T$+er (:BT)
:r$un, Base T$+er is installe, $n ground up to height 15 meter to 70 meter after obtaining government
permission.
45'>7R0
As the na&e itsel% su""ests this cate"$r/ inclu,e e-.en,iture incurre, 0/ the c$&.an/ %$r .r$vi,in"
e-cellent net+$rk t$ the cust$&ers. As e%%ective net+$rk is stren"th $% !eliance' c$&.an/ incurs
heav/ e-.en,iture %$r the sa&e' !eliance ha, ,evel$.e, %i0er $.tic net+$rk t$ .r$vi,e 0etter
c$nnectivit/ t$ the user. Basicall/ three t/.es $% e-.enses are inclu,e, in this:-
P$rt .a/&ent
6lectricit/ c$ns$li,ati$n
5et+$rk &aintenance
Port payment
P$rt char"es are th$se char"es +hich c$&.an/ .a/s t$ avail %acilit/ %r$& BS5L t$ "et its net+$rk
+hich is %urther c$nnecte, an, ,is0urse, t$ ,i%%erent net+$rk t$+ers $% the c$&.an/ thr$u"h %i0er
$.tic net+$rk. This e-.en,iture is %i-e, in nature an, .ai, in a,vance %$r the entire /ear an,
a&$rti2e, ever/ &$nth. #$&.an/ sh$ul, &aintain re"ularit/ an, .unctualit/ in this .a/&ent 0ecause
c$&.an/Ds service ,e.en, $n its net+$rk an/ %la+ in .a/&ent .r$ce,ure t$ these cre,it$rs can
ha&.er c$&.an/Ds service t$ the cust$&ers.
5+ectricity .onso+idation
28
*t is a state a%%air as electricit/ is .r$vi,e, 0/ ,i%%erent $.erat$rs in ,i%%erent states. *n :u(arat there
are t+$ $.erat$rs:
T$rrent P$+er
:u(arat 6lectricit/ B$ar, (:6B)
#$&.an/ utili2es services $% 0$th the $.erat$rs 0ut .a/&ent t$ T$rrent P$+er is &a,e at res.ective
cluster $%%ice an, .a/&ent t$ :6B is &a,e thr$u"h circle $%%ice (i.e. Ah&e,a0a, $%%ice) %$r this
.ur.$se ever/ cluster sen, there res.ective 0ills t$ circle $%%ice +here all 0ills are c$ns$li,ate, an,
then 0i%urcate, $n the 0asis $% res.ective c$&.an/ +hich utili2e, the electricit/. >inall/ .a/&ent is
&a,e t$ :6B.
4et3or( maintenance
This inclu,es all $ther e-.en,iture incurre, $n &aintainin" net+$rk. >$ll$+in" are s$&e net+$rk
&aintenance e-.en,itures:-
Materials %$r Base Trans&issi$n S/ste& (BTS) $r net+$rk t$+ers
AM# &aintenance
Air c$n,iti$ners at BTS
>ire 6-tin"uisher
an,set re.airin" c$ntracts
#a0le cut clai&
Pett/ &aintenance
2?
H1%24 R5S71R.5 %242/5%54'
>$r an/ 0usiness t$ run $ne nee,s %$ur MDs na&el/ Man' M$ne/' Machine an, Material. Mana"in"
$ther three res$urces $ther than &en' are eas/ t$ han,le. Men are ver/ ,i%%icult t$ han,le 0ecause n$
t+$ hu&an 0ein"s are si&ilar in all +a/. u&an 0ein"s can think' %eel an, "ive res.$nse. an,lin"
hu&ans is &$re i&.$rtant %$r an/ 0usiness 0ecause hu&an 0ein" have crucial .$tential that &a/ 0e
ver/ .r$%ita0le %$r the 0usiness. An, these .$tential can 0e ,evel$.e, t$ an unli&ite, e-tent i% the/
are .r$vi,e, +ith .r$.er envir$n&ent. S$ the %uncti$n $% &ana"in" &en is as i&.$rtant as %inance $r
&arketin" %uncti$n in an/ 0usiness.
HR% is F*t re%ers t$ .ractices an, .$licies %ra&e, %$r the &ana"e&ent $% hu&an res$urces in an
$r"ani2ati$n' inclu,in" !ecruitin"' screenin"' re+ar,in" an, a..rasin".H
u&an res$urces have at least t+$ &eanin"s ,e.en,in" $n c$nte-t. The $ri"inal usa"e ,erives %r$&
.$litical ec$n$&/ an, ec$n$&ics' +here it +as tra,iti$nall/ calle, la0$r' $ne $% three %act$rs $%
.r$,ucti$n. The &$re c$&&$n usa"e +ithin c$r.$rati$ns an, 0usinesses re%ers t$ the in,ivi,uals
+ithin the %ir&' an, t$ the .$rti$n $% the %ir&Ps $r"ani2ati$n that ,eals +ith hirin"' %irin"' trainin"' an,
$ther .ers$nnel issues. This article a,,resses 0$th ,e%initi$ns.
'he objecti*e of Human Resources @HRBs raison dBetreA is to maCimi:e the return on in*estment
from the or-ani:ationBs human capita+
'H5 S.7P5 7F HR% is in,ee, ver/ vast. All &a($r activities in the +$rkin" li%e $% a +$rker-%r$&
the ti&e $% his $r her entr/ int$ the $r"ani2ati$n until he $r she leaves- c$&e un,er the .urvie+ $%
!M.
S.eci%icall/' the activities inclu,e are
! Plannin"
@$0 anal/sis an, ,esi"n
!ecruit&ent an, selecti$n
7rientati$n an, .lace&ent
Trainin" an, ,evel$.&ent
Per%$r&ance A..raisal an, @$0 evaluati$n
6&.l$/ee an, e-ecutive re&unerati$n
40
6&.l$/ee M$tivati$n
6&.l$/ee Eel%are
*t is the res.$nsi0ilit/ $% hu&an res$urce &ana"ers t$ c$n,uct these activities in an e%%ective' le"al'
%air' an, c$nsistent &anner.
Nu&an res$urce &ana"e&ent ai&s t$ i&.r$ve the .r$,uctive c$ntri0uti$n $% in,ivi,uals +hile
si&ultane$usl/ atte&.tin" t$ attain $ther s$cietal an, in,ivi,ual e&.l$/ee $0(ectives.N Sch+in,' 3as
B Ea"ar (200;)
H1%24 R5S71R.5S I4SI/H' 2'
R58I24.5 .7%%14I.2'I74S
F*n &/ 0$$k' +e have n$ "reater asset than the Jualit/ $% $ur intellectual ca.ital' an,
n$ "reater .ri$rit/ than the "r$+th an, retenti$n $% $ur vast .$$l $% talentH
2ni+ Dhirubhai 2mbani
At !eliance - Anil 3hiru0hai A&0ani :r$u.' the/ rec$"ni2e the critical r$le that their .e$.le .la/ in
the success an, "r$+th $% each $% their 0usinesses. *t is the skill an, initiative $% their +$rk%$rce that
sets the& a.art %r$& their .eers in t$,a/Ds kn$+le,"e-,riven ec$n$&/. *t is their c$&&it&ent an,
,e,icati$n that len,s the& the c$&.etitive e,"e' an, hel.s the& sta/ ahea, $% the curve.
Their str$n" tea& $% .r$%essi$nals is a&$n" the /$un"est in the c$untr/' an, c$nsists $% s$&e $% the
&$st ,/na&ic' &$tivate, an, Juali%ie, in,ivi,uals t$ 0e %$un, an/+here in the +$rl,. >irst-rate
&ana"e&ent "ra,uates' hi"hl/ traine, en"ineers' t$.-n$tch %inancial anal/sts an, ra2$r shar.
acc$untantsKall are .art $% the .r$%essi$nal tea& at !eliance #$&&unicati$n.
R58I24.5 .7%%14I.2'I74 HR %ISSI74
F>acilitate' c$ach an, ena0le 0est-in-class an, lea,in" e,"e ! .ractices acr$ss the e-ten,e,
enter.rise $% !eliance *n%$c$&& an, there0/ nurture a cust$&er centric' .$sitive-ener"/ $r"ani2ati$n
+hich +ill &a-i&i2e stake-h$l,er satis%acti$n.H
7)5.'I=5 7F R58I24.5 .7%%14I.2'I74
Their ai& is t$ create a tea& $% +$rl, 0eaters that is:
4)
#$&&itte, t$ e-cellence in Jualit/'
>$cuse, $n creati$n an, enhance&ent $% stakeh$l,er value
!es.$nsive t$ ev$lvin" 0usiness nee,s an, challen"es
3e,icate, t$ u.h$l, the c$re values $% the :r$u.
R58I24.5 .7%%14I.2'I74 PR7%IS5
*n $r,er t$ achieve their $0(ective' the/ $%%er their .e$.le...
:r$+th $..$rtunities t$ e-.an, lea,ershi. ca.a0ilities
True &erit$crac/ an, %ree,$& t$ ch$$se career .aths
7..$rtunities t$ ,evel$. an, h$ne lea,ershi. an, %uncti$nal ca.a0ilities
An entre.reneurial envir$n&ent +here .e$.le can .ursue their ,rea&s
#$&.etitive c$&.ensati$n
*n a,,iti$n' the/ %$ll$+ a +ell-,e%ine, !e+ar,s B !ec$"niti$ns Programmes that periodically identifies
e-ceptional individual and team achievers among the various usiness functions and verticals in the &roup.
HR S'R1.'1R5
42


.7RP7R2'5 HR$ Activities taken u. 0/ #$r.$rate ! are
P$lic/ &akin"
*&.le&entin" su""esti$ns - 6E*TT #75S8LTA5T
Strate"ic .lannin"
54'I'9 HR$ Activities taken u. 0/ 6ntit/ ! are
6-ecuti$n $% .$licies an, .ractices
Tar"ets %$r recruit&ent $% #ircle !
.IR.85 HR$ Activities taken u. 0/ #ircle ! are
!ecruit&ent
PR5SID54'
HR
#7!P7!AT6 !
65T*T9
!
.IR.85
HR
.57
44
A..$int&ent
Trainin"
Pa/r$ll
6&.l$/ees issues
6-it %ull B %inal
HR F14.'I74S
'2854' 2.D12SI'I74
S$urcin" activit/
'2854' D5=587P%54'
Per%$r&ance &ana"e&ent s/ste&
Trainin"
#arrier .lannin"
Su""esti$n .lannin"
'2854' %242/5%54'
7.erati$n !
4=
.2854D2R 7F 2.'I=I'I5S ; .7RP7R2'5 HR
S4 2cti*ity FreEuency
Schedu+e F
'ar-et Date Subject
>55089 2.'I=I'I5S
) ! !evie+ Meetin" Eeekl/ - 3e.t Meet Eeekl/ 6ver/ Satur,a/ !
2 Su0&it !e.$rt $n 5e+ A..$int&ent t$ MK: Eeekl/ 6ver/ M$n,a/ !ecruit&ent
4 !e.$rt $% !ecruit&ent Status $% Ke/ P$siti$ns t$ MK: Eeekl/ 6ver/ M$n,a/ !ecruit&ent
%74'H89 2.'I=I'I5S
=
#$ns$li,ate, re.$rt $% Se.arati$n cases +ith >ull B >inal settle&ent
status t$ #$r. ! M$nthl/
)st M$n,a/ $%
each &$nth !
; M$nthl/ Man.$+er Status t$ 0e share, +ith MK: B 3AK# M$nthl/
2n, 3a/ $% each
&$nth !
6 A,,iti$n - 3eleti$n !e.$rt t$ #$r. ! M$nthl/
)st M$n,a/ $%
each &$nth !
< Su0&it ! M*S t$ MK: Q 3AK# M$nthl/
)st M$n,a/ $%
each &$nth !
8 M$nthl/ Attriti$n anal/sis re.$rt - MK: M$nthl/
)st M$n,a/ $%
each &$nth !
? M$nthl/ SAP Au,it t$ 0e ,$ne (*nternal 3e.t)
)0 M$nthl/ activities relate, t$ Mari$us #lu0s t$ 0e share, !
)) *n,ucti$n !e.$rt t$ 0e share, M$nthl/
)st M$n,a/ $%
each &$nth !
D12R'5R89 2.'I=I'I5S
)2 !6L #ha&.i$n - T$ 0e a,(u,"e, as .er the criteria lai, ,$+n
0/ !ec$"niti$n B !e+ar, Sche&e
Ruarterl/
2n, +eek $% the
sai, Juarter !e+ar,
4;
952R89 2.'I=I'I5S
)4 Ann$unce&ent $% Pai, $li,a/s %$r the %$ll$+in" calen,ar /ear Annual
B/2)st
3ece&0er each
/ear
!
)= Per%$r&ance A..raisal Annual
Start )st March
an, t$ en, 0/
);th A.ril.
!e+ar,s
); Pa/&ent $% PL* - 6-ecutive Annual A.ril !e+ar,s
)6 Annual Salar/ !evie+ G 6-ecutive Annual A.ril !e+ar,s
)< Annual Picnic Annual )st +eek $%
Ma/ Q 7ct$0er
! A,&in
)8
Annual ! Meet - ! tea&s ( 2-4 &e&0ers ). T$ "ive the .ers.ective
$% the 7r"anisati$n ! a"en,a an, t$ als$ share e-.erience Annual Last +eek $%
3ece&0er
!
)?
#ele0rati$n $% Annual 3a/ Q A+ar, #ere&$n/
A+ar, - L$n" service a+ar,s Q Annual !B! a+ar,s
Annual 3a/ - +ith e&.l$/ees an, %a&ilies
Annual )st +eek $% @an ! A,&in
20
#ele0rati$n $% si"ni%icant ,ates - );th Au"' 26th @an' !*M 3A9
#ultural (classical' "a2als' 5avratri) $% s$&e e&inent .ers$nalit/ Annual As .er the ,ates ! A,&in
2)
Annual #reative Meets
Business :a&es Q Rui2
9$un" Man"ers &eet - T$. )00 ( +herein e&inent s.eakers t$ 0e
invite, t$ s.eak )
Annual Ma/
! A,&in
22 Annual ! #alen,ar %$r ne-t /ear Annual );th 3ece&0er !
5%P87955 .82SSIFI.2'I74
R5/182R
A L!e"ularD e&.l$/ee is a .ers$n +h$ has 0een en"a"e, $n a re"ular 0asis an, inclu,es an/ .ers$n
+h$ has 0een c$n%ir&e, in +ritin" as a re"ular e&.l$/ee.
46
PR7)2'I745R
A LPr$0ati$nerD is a .ers$n +h$ is e&.l$/e, t$ %ill a re"ular vacanc/ $% a .$siti$n an, has n$t
c$&.lete, the sti.ulate, .r$0ati$nar/ .eri$, a..lica0le t$ herQhis level. 7n satis%act$r/ c$&.leti$n $%
the .r$0ati$n .eri$,' the .r$0ati$nerDs service +ill 0e c$n%ir&e, in +ritin".
At !eliance #$&&unicati$n e&.l$/ee +h$ ($ins +ith a less than $ne /ear $% %ull ti&e +$rk
e-.erience is a..$inte, $n a .r$0ati$nar/ .eri$,. The .r$0ati$n .eri$, is %$r 6 &$nths.
The .ur.$se $% .r$0ati$nar/ .eri$, is t$ ,eter&ine +hether an e&.l$/ee is a0le t$ .er%$r& the ,uties
$% ($0 satis%act$ril/ $r n$t.
3urin" .r$0ati$n .eri$, several attri0utes like #$&&unicati$n' Ruantit/ $% +$rk' Rualit/ $% +$rk'
*nter.ers$nal skills' Atten,ance an, .unctualit/ are accesse,.
A..raisal +ill 0e ,$ne 0/ the i&&e,iate su.ervis$r an, revie+e, 0/ ,e.art&ental hea,. *n case $%
satis%act$r/ Per%$r&ance $% e&.l$/ee' c$n%ir&ati$n letter is issue,.
*n case $% unsatis%act$r/ .er%$r&ance at +$rk' revie+er in c$nsultati$n +ith A..raiser' circleQ
0usiness entit/ hea, an, ! re.resentative can ,eci,e t$ e-ten, .r$0ati$n .eri$, %r$& 4-6 &$nths.
'R2I455
A LTraineeD is a .ers$n en"a"e, %$r 0ein" i&.arte, in-h$use trainin" $r s.eci%ic areas $% $.erati$ns
un,er a trainin" a"ree&ent s.eci%/in" the trainin" .eri$,.
At the en, $% the trainin" .eri$, their .er%$r&ance +ill 0e assesse, t$ ,eter&ine +hether the/ sh$ul,
0e c$n%ir&e, $r the trainin" .eri$, e-ten,e,Qc$nclu,e,. The Trainin" .eri$, is %$r )2 &$nths.
.74'R2.'
A c$ntract sta%% is $ne +h$se c$ntract $% en"a"e&ent is %$r a s.eci%ic .eri$,Q assi"n&ent. Pr$%essi$nal
e&.l$/&ent a"encies such as hire e&.l$/ees an, kee. their .a/r$ll an, client c$&.anies use these
e&.l$/ees %$r their +$rk.
Such a"encies &aintain rec$r,s' salar/' "ratuit/ an, .r$vi,ent %un, etc. $% that hire, .ers$n an, there
+ill 0e n$ 0ur,en $n an/ .art $% the client $r"ani2ati$n.
!eliance #$&&unicati$n hire e&.l$/ees $n c$ntract ,irectl/ %$r a s.eci%ic .eri$, $% ti&e an, i%
%$un, suita0le %$r %uture reJuire&ent e-ten, hisQ her c$ntract %$r s$&e .eri$, $% ti&e.
:enerall/ the #$ntract .eri$, is %$r )) &$nths.

4<
R5.R1I'%54' D5FI4I'I74$

!ecruit&ent is the .r$cess $% %in,in" an, attractin" ca.a0le a..licants %$r e&.l$/&ent. *n si&.le
ter&s !ecruit&ent can 0e un,erst$$, as a .r$cess $% searchin" %$r an, $0tainin" a..licants %$r ($0s'
%r$& a&$n" +h$& the ri"ht .e$.le can 0e selecte,.
!ecruit&ent Pr$"ra&&e hel.s t$ attract hi"hl/ Juali%ie, an, c$&.etent .e$.le. *t ensures that the
selecte, can,i,ates sta/ l$n"er +ith the c$&.an/ an, &akes sure that there is a &atch 0et+een c$st
an, 0ene%its. *t hel.s the %ir& create &$re culturall/ ,iverse +$rk-%$rce.
R5.R1I'%54' P78I.9
!eliance #$&&unicati$n rec$"ni2e that their e&.l$/ees are vital t$ their success an, there%$re it is
i&.$rtant %$r the c$&.an/' e-istin" e&.l$/ees an, .$tential e&.l$/ees that ! 3e.art&ent take
ti&e t$ recruit the 0est .e$.le .$ssi0le -.e$.le +h$ are ca.a0le $% res.$n,in" t$ the challen"es that
+ill 0e .lace, u.$n the& n$+ an, in the %uture.
T$ ensure t$ "et ri"ht .e$.le' recruit&ent .r$cess at !eliance #$&&unicati$n hi"hli"hts each
a..licantDs skills' talents an, e-.erience. Selecti$n .r$ce,ure inv$lves a list $% Juali%ie, can,i,ates'
,e%inin" a selecti$n strate"/' i,enti%/in" Juali%ie, can,i,ates' th$r$u"hl/ evaluatin" Juali%ie,
can,i,ates an, selectin" the &$st Juali%ie, can,i,ate.
R5.R1I'%54' PR7.5SS
S'5P 1$ %24P7>5R P8244I4/ .
A7P (Annual 7.eratin" Plan)' this .r$cess is taken u. ever/ /ear. *t is taken u. at Pers$nal Level
an, 6ntit/ Level. Several .$ints like !evenue "enerati$n' AcJuisiti$n nu&0er' etc.
S'5P !$ S71R.I4/ 2.'I=I'9 .
There are three t/.es $% s$urcin" ,$ne at !eliance. A%ter the resu&es $% can,i,ates are
ch$sen then the sa&e is sent t$ the ,e.art&ent hea, +here the vacanc/ arises. The
,e.art&ent hea, +ill then sh$rtlist the sa&e an, the/ ask the ! ,e.art&ent t$ %i- an
intervie+ +ith the selecte, can,i,ates. There are t+$ t/.e $% intervie+ +hich is taken u. at
!eliance' %irstl/ the >uncti$nal intervie+ an, then the >uncti$nal ea, an, ! ea, takes
the intervie+.
I4'5R428 S7R.I4/
6&.l$/ee !e%erence
48
!e-e&.l$/&ent $% %$r&er e&.l$/ee
56'5R428 S71.I4/
Place&ent #$nsultant G !uchika' the A"e' the Avenue.
@$0 P$rtals - M$nster' 5A8K!*.
#a&.us !ecruit&ent
S'5P G$ 2PPR7=28&
The ! e-ecutives +ill 4e-otiate the .'. +ith the can,i,ate.
The a..r$val is sent t$ the .R. (#$r.$rate !ecruit&ent #ell).
Then a%ter it is sent t$ 5.R..
Then the sa&e is sent t$ .R8.
The sa&e is then sent t$ Mana"e&ent %$r S2P 2pp+icant .ode.
The a..licant c$,e is "iven t$ HR .IR.85.
7FF5R is &a,e t$ the can,i,ate' +hich lea,s t$ the oinin- Procedure.
2=5R2/5 'I%5 P5RI7D$
The .r$cess $% recruit&ent takes a0$ut )0 G ); ,a/s
58I/II8I'9 .RI'5RI2$
6,ucati$n Ruali%icati$n G MBA +ith an/ s.ecialisati$n
5$t %reJuent ($0 chan"es
Tenure $% last ($0 sh$ul, at least 0e ).; G 2 /rs
7'H5R R5D1IR5%54'S$
!e%erence check is usuall/ ,$ne %$r i"h level ($0
The recruit&ent &a/ ,i%%er +ith the current .$siti$n $% the 0usiness
I4'5R428 S71R.I4/
*n the event $% an $.en .$siti$n in !eliance #$&&unicati$n' suita0le can,i,ates are %irst searche,
internall/ +ithin the $r"ani2ati$n. This is 0ase, u.$n in-h$use talent +hich c$ul, 0e re,e.l$/e,.
A,vertise&ent %$r internal vacant .$siti$n is ,$ne 0/ %$ll$+in" t+$ +a/s:
4?
Thr$u"h sen,in" &ail t$ all !eliance *n%$c$&& e&.l$/ees acr$ss all l$cati$ns inclu,in" 3AK#
(3hiru0hai A&0ani Kn$+le,"e #it/)
Thr$u"h 3AK# #ircular
6&.l$/ees $% !eliance #$&&unicati$n +h$ have c$&.lete, &$re than )2 &$nths $% c$ntinu$us
service $nl/ th$se e&.l$/ees can a..l/ %$r .$siti$n .lace, $n *ntranet.
*nternal can,i,ates are c$nsi,ere, in acc$r,ance +ith their a0ilities an, .$tential. The .r$cess is
c$$r,inate, 0/ #!# (#entral !ecruit&ent #ell) at #$r.$rate 7%%ice.
5%P87955 R5F5R54.5: *n !eliance #$&&unicati$n' 6&.l$/ees can re%er a can,i,ate +ith
+h$& heQ she have +$rke, in hisQ her .revi$us e&.l$/&ent. 6&.l$/ees can check availa0le
vacancies $n *ntranet an, can su0&it the resu&es $% .r$s.ective can,i,ates +h$ %it the @$0 .r$%ile.
R5;5%P879%54' 7F F7R%5R 5%P87955: !e irin" $% an e&.l$/ee ,$ne in !eliance
#$&&unicati$n +ith a vie+ t$ take traine, &an.$+er 0ack in the c$&.an/. !e irin" is ,$ne as .er
the .$lic/ issue, 0/ #entral !ecruit&ent #ell at #$r.$rate 7%%ice
56'5R428 S71R.I4/
P82.5%54' .74S18'24.9$ The .lace&ent a"encies call %$r resu&es $% .r$s.ective
can,i,ates' +hich act as a "$$, s$urce $% recruit&ent %$r the c$&.anies. #$nsultantDs intervie+
can,i,ates an, sh$rtlist th$se acc$r,in" t$ the criteria lai, ,$+n 0/ the c$&.anies. This hel.s the
e&.l$/er t$ intervie+ a li&ite, nu&0er $% .$tential can,i,ates' the &ini&i2in" the ti&e taken in
receivin" an, s$rtin" a..licati$ns' etc.
!eliance #$&&unicati$n ch$$ses #$nsultants havin" nati$nal .resence. This s$urcin" $.ti$n is $nl/
c$nsi,ere, 0/ the c$&.an/ +hen there is scarcit/ %$r can,i,ates +ith reJuisite e-.erience an, skills.
7) P7R'28$ The s.rea, $% *nternet has ena0le, e&.l$/ers t$ search %$r can,i,ates "l$0all/ an,
has &a,e recruit&ent easier. *% vacanc/ arises' !eliance #$&&unicati$n 0r$+ses the .r$%ile $%
can,i,ates %r$& the @$0 .$rtal like naukri.c$&' &$nsterin,ia.c$& an, then can,i,ates are accesse,
thr$u"h e-&ail $r tele.h$ne.
.2%P1S R5.R1I'%54'$ !eliance #$&&unicati$n "$es %$r #a&.us recruit&ent ever/ /ear %$r
technical ,e.art&ent. >$r &ana"e&ent level recruit&ent' it "$es %$r ca&.us recruit&ent as .er
reJuire&ent.

>$r %illin" u. .$siti$n %$r MT (Mana"e&ent Trainee)' %$ll$+in" .r$ce,ure is %$ll$+e, 0/ !eliance
#$&&unicati$n:
=0
! re.resentative $% !eliance #$&&unicati$n "ives 3escri.ti$n a0$ut @$0 t$ all can,i,ates
Eritten Test i.e. (MAT) Mental A0ilit/ Test is taken %$r th$se can,i,ates +h$ has "$t
a""re"ate 60C in all se&esters.
:3 (:r$u. 3iscussi$n) is c$n,ucte, %$r th$se can,i,ates +h$ ha, success%ull/ .ass MAT.
At last P* (Pers$nal *ntervie+) is c$n,ucte, %$r th$se can,i,ates +h$ ha, .asse, $ut :3 an,
Pers$nal *ntervie+ is taken 0/ res.ective hea, $% ,e.art&ent an, ! ea,.
>$r %illin" u. .$siti$n %$r :6T (:ra,uate 6n"ineerin" Trainee)' %$ll$+in" .r$ce,ure is %$ll$+e, 0/
!eliance #$&&unicati$n:
! re.resentative $% !eliance #$&&unicati$n "ives 3escri.ti$n a0$ut @$0 t$ all can,i,ates
Eritten Test i.e. (MAT) Mental A0ilit/ Test is taken %$r th$se can,i,ates +h$ has "$t
a""re"ate 60C in all se&esters.
At last P* (Pers$nal *ntervie+) is c$n,ucte, an, Pers$nal *ntervie+ is taken 0/ res.ective
hea, $% ,e.art&ent an, ! ea,.
MT .$siti$n inclu,es can,i,ates havin" 6,ucati$nal Juali%icati$n in MBA an, :6T P$siti$n inclu,es
can,i,ates havin" 6,ucati$nal Juali%icati$n in B6 (6B#' 6lectr$nics).
MT is .lace, in either $% the %$ll$+in" ,e.art&ents:
Pre.ai,
P$st.ai,
P#7
#ust$&er #are
#$&&ercial
!
Ee0 +$rl,
:6T is .lace, in 5et+$rk 3e.art&ent.
I4'5R=I5>
*ntervie+ is the $ral assess&ent $% the can,i,ates %$r e&.l$/&ent. This is the &$st essential ste. in
the selecti$n .r$cess. *n this ste. the intervie+er &atches the in%$r&ati$n $0taine, a0$ut the
can,i,ate thr$u"h vari$us &eans t$ the ($0 reJuire&ents an, t$ the in%$r&ati$n $0taine, thr$u"h his
$+n $0servati$n ,urin" the intervie+. *ntervie+ "ives the recruiter an $..$rtunit/:
T$ si2e u. the can,i,ate .ers$nall/
T$ ask Juesti$ns that are n$t c$vere, in tests
T$ &ake (u,"&ents $n can,i,ateDs enthusias& an, intelli"ence.
T$ assess su0(ective as.ects $% the can,i,ate G %acial e-.ressi$ns' a..earance'
nerv$usness an, s$ %$rth.
=)
T$ "ive %acts t$ the can,i,ate re"ar,in" the c$&.an/' the .$licies' .r$"ra&&es' etc.
an, .r$&$te "$$,+ill t$+ar,s the c$&.an/.
%7D5 7F I4'5R=I5>
P5RS7428 I4'5R=I5>: Pers$nal *ntervie+ is a %$r&al in-,e.th c$nversati$n c$n,ucte,
t$ evaluate the a..licantDs acce.ta0ilit/. *n a .ers$nal intervie+' can,i,ates are accesse, $n
0ehavi$ral an, .ers$nalit/ characteristics' %uncti$nal an, &ana"erial c$&.etencies an, $ther
%act$rs like e,ucati$n' e-.erience etc. Base, $n the can,i,ateDs .er%$r&ance in the intervie+'
the intervie+ .anel rates the can,i,ate an, takes the selecti$n ,ecisi$n.
=ID57 .74F5R54.5$ At !eliance #$&&unicati$n' usuall/ %ace t$ %ace intervie+s are
c$n,ucte, 0ut %$r th$se can,i,ates +h$ are l$cate, at $ther state %$r the& vi,e$ c$n%erence
intervie+s are c$n,ucte,. The use $% vi,e$ c$n%erencin" can a,, value t$ the .r$cess 0/
all$+in" real ti&e' %ace-t$-%ace interacti$ns +ith$ut the c$sts ass$ciate, +ith .h/sicall/
trans.$rtin" can,i,ates t$ the ca&.us.
Re+iance .ommunications uses =ideo conference for fo++o3in- reasons$
Ti&e savin"s
>aster 3ecisi$n &akin"
#$st savin"s in can,i,ate travel' l$,"in"' etc.
An $..$rtunit/ t$ &eet the can,i,ates 0e%$re narr$+in" the list
An $..$rtunit/ t$ see an, c$nverse +ith can,i,ates' evaluate their res.$nses t$ Juesti$ns an,
"au"e their interest in the .$siti$n.
'585PH74I. I4'5R=I5>$ There are vari$us reas$ns t$ take a tele.h$nic intervie+. >$r
e-a&.le' in certain l$cati$n !eliance #$&&unicati$ns ,$es n$t have its Ee0+$rl,' s$ in that
case the intervie+ $% that can,i,ate +ill 0e taken $ver tele.h$ne. 6ven i% the intervie+ $% a
can,i,ate cann$t ha..en thr$u"h vi,e$ c$n%erence 0ecause $% unavaila0ilit/ $% an/ Ee0+$rl,
ti&in"s' then tele.h$nic intervie+ is taken.
.2%P1S R5.R1I'%54'$ >$r :6T' *ntervie+ is taken 0/ res.ective %uncti$nal hea, an,
! hea, an, %$r MT *ntervie+ is taken 0/ 2-4 %uncti$nal hea,s' ! hea, an, %inal intervie+
is taken 0/ #ircle #67.
=2
85=58S 7F D5SI/42'I74 < 56P5RI24.5
81$ M*#6 P!6S*365T' Sr. M*#6 P!6S*365T' P!6S*365T.(L6A36!S*P P7S*T*75S)
56P5RI54.5$ )< G 20 S /ears
8!$ 36P8T9 :656!AL MA5A:6!' :656!AL MA5A:6!.(MA:6!*AL P7S*T*75S)
56P5RI54.5$ )) G ); S /ears
8G$ ASS*STA5T MA5A:6!' MA5A:6!' Sr. MA5A:6!.(6A6#8T*M6 P7S*T*75S)
56P5RI54.5$ ; G )) S /ears
8H$ 6A6#8T*M6' Sr. 6A6#8T*M6.(S8PP7!T P7S*T75S)
56P5RI54.5$ 2 G = S /ears
/5', %5', D5'$ Trainees
56P5RI54.5$ >resher
R5F5R54.5 .H5.0
7nce the hirin" ,ecisi$n is taken' the can,i,ate is c$ntacte, an, in%$r&e, a0$ut the ,ecisi$n t$
c$n,uct a re%erence check +ith the re%erees +h$se na&es have 0een .r$vi,e, in the .ers$nal hist$r/
%$r&.
Man/ e&.l$/ers reJuest na&es' a,,resses an, tele.h$ne nu&0ers $% re%erences %$r the .ur.$se $%
veri%/in" in%$r&ati$n an, .erha.s "ainin" a,,iti$nal 0ack"r$un, in%$r&ati$n $n an a..licant.
!e%erences are checke, %$r %$ll$+in" reas$ns:
T$ check +hether $r n$t the a..licant +as truth%ul a0$ut his $r her e&.l$/&ent hist$r/.
T$ kn$+ +eaknesses' stren"ths $% the a..licant.
=4
SELECTION DECISION
A%ter $0tainin" in%$r&ati$n thr$u"h the .rece,in" ste.s' selecti$n ,ecisi$n is t$ 0e &a,e.
The $ther sta"es $% selecti$n .r$cess have 0een use, t$ narr$+ the nu&0er $% can,i,ates. The %inal
,ecisi$n is t$ 0e &a,e %r$& the .$$l $% in,ivi,uals +h$ .ass the tests' intervie+s.
%5DI.28 .H5.0;1P
All selecte, can,i,ates are reJuire, t$ un,er"$ a .re-e&.l$/&ent &e,ical check-u. as a .art $%
selecti$n .r$cess.
A%ter the selecti$n ,ecisi$n an, 0e%$re the ($0 $%%er is &a,e' the can,i,ate is reJuire, t$ un,er"$ a
Me,ical check-u.. A ($0 $%%er is c$ntin"ent u.$n the can,i,ate 0ein" ,eclare, %it a%ter the Me,ical
test.
5%P87955 R5%145R2'I74
!e&unerati$n is the c$&.ensati$n receives in return %$r hisQ her c$ntri0uti$n t$ the $r"ani2ati$n.
!eliance #$&&unicati$n %$ll$+s the c$st t$ c$&.an/ (#T#) structure that re%lects the t$tal c$st $% an
e&.l$/ee t$ an $r"ani2ati$n. *t is ,esi"ne, t$ .r$vi,e %le-i0ilit/ t$ an e&.l$/ee t$ structure their
0ene%it .acka"e.
PHI87S7PH9 7F .'.
Eithin the c$&&itte, salar/ $% an e&.l$/ee' .r$vi,e &a-i&u& %le-i0ilit/ t$ an e&.l$/ee
#$st all .erJuisites an, 0ene%its t$ an e&.l$/ee an, &ake the e&.l$/ee a..reciate the t$tal
c$sts incurre, 0/ the c$&.an/ $n such 0ene%its
6na0le the c$&.an/ reali2e an, rec$"ni2e the hi,,en .a/r$ll c$sts incurre, $n such 0ene%its
>hy .'. is di*ided in t3o partsI
As .er the *n,ian *nc$&e Ta- !ules the t$tal Basic Salar/ .ai, t$ the e&.l$/ee is ta-a0le.
S$ #h$ice Pa/ can &ake /$ur 60C salar/ n$n ta-a0le.
P8I @P5RF7R%24.5 8I405D I4.54'I=5A
==
);C $n >i-e, #T# +$ul, 0e +$ul, the 0ase %i"ure %$r PL*. 5$r&all/ PL* is .ai, $nce in a /ear
,e.en,in" $n his .er%$r&ance ,urin" the assess&ent .eri$,.
.'. SR1.'1R5
'he fo++o3in- are the main components to .'. structure& The #T# structure inclu,es
c$stin" $% all c$&.$nents $% #$&.ensati$n an, Bene%its an e&.l$/ee is entitle, t$.
)2S5 P29
This c$nstitutes u. t$ =0C $ the t$tal annual c$&.ensati$n an, it inclu,es
Basic Salar/
6&.l$/erDs c$ntri0uti$n t$ the P> T )2C $% 0asic salar/
6&.l$/erDs c$ntri0uti$n t$ the c$&.an/Ds "ratuit/ %un, T =.8)C $% 0asic salar/
)2SI. S282R9
Basic Pa/ U Base .a/Q.% S "ratuit/
Base Pa/ U )00
Basic Pa/ U )00Q).)68)
PR7=ID54' F14D
Pr$vi,ent %un, is t$ .r$vi,e S$cial Securit/ Bene%it t$ the e&.l$/ee a%ter retire&ent. P> is ,e,ucte,
%r$& the %irst ,a/ $% e&.l$/&ent. The #$&.an/ ,e,ucts )2C $% the e&.l$/eeDs 0asic salar/ an,
&akes an eJual c$ntri0uti$n. The e&.l$/ee can take l$ans %$r s.eci%ic .ur.$ses a"ainst hisQher
.r$vi,ent %un, accu&ulati$n.
The e&.l$/ee is als$ c$vere, un,er an *nsurance Sche&e' +hich .r$vi,es %$r a .a/&ent $% !s.
4<'000 Q - in case $% his Qher ,eath.
/R2'1I'9
=;
+ $ 0 E P $ =
A 6 2 H . f C T C B
C H . I C E P $ =
A @ 2 H . f C T C B
C T C
8n,er the sche&e #$&.an/ c$ntri0utes =.8)C $% Basic Salar/ $% an e&.l$/ee t$ the :ratuit/ >un,.
8ast dra3n basic sa+aryF!6 daysJ1K daysJno& of comp+eted years of ser*ice& 6&.l$/ees +h$ have
c$&.lete, ; /ears c$ntinu$us service +ith the c$&.an/ are eli"i0le t$ "et "ratuit/ $n se.arati$n %r$&
the c$&.an/. *n case $% ,eath' the &ini&u& service reJuire&ent $% ; /ears ,$es n$t a..l/. >$r
calculatin" :ratuit/' .eri$,s $% service "reater than 6 &$nths +ill 0e c$nsi,ere, as eJuivalent t$
)/ear an, less then 6 &$nths +ill n$t 0e c$unte,.
As .er *nc$&e Ta- !ules' :ratuit/ is n$t ta-a0le u. t$ 4' ;0'000 Q- .
An/ a&$unt .ai, in a,,iti$n t$ 4' ;0'000 Q- +ill attract ta-.
All e&.l$/ees +h$ have c$&.lete, ) /ear c$ntinu$us service +ith the c$&.an/ are eli"i0le t$
"et "ratuit/ $n se.arati$n %r$& the c$&.an/.
.H7I.5 P29
This c$nstitutes u. t$ 60C $ the t$tal annual c$&.ensati$n an, it inclu,es
#$&.an/ Lease, Acc$&&$,ati$n
#$&.an/ 7+ne, Acc$&&$,ati$n
7%%ice Eear All$+ance
Leave Travel All$+ance
#$&.an/ Lease, #ar
#hil,ren 6,ucati$n All$+ance
:i%t #$u.$ns
#$nve/ance All$+ance
>$$, #$u.$ns
Me,ical 6-.ense
$use !ent All$+ance
Su.erannuati$n
S.ecial Pers$nnel All$+ance
.7%P249 852S5D H71S5
#$&.an/ +ill arran"e the h$use thr$u"h an auth$ri2e, real estate a"ent as .er the ch$ice $%
the e&.l$/ee.
Securit/ ,e.$sit 0/ c$&.an/.
)2C .ercent *nterest +ill 0e char"e, $n ,e.$sit a&$unt.
The sa&e +ill 0e ,e0ite, in #T#.
!ent +$ul, 0e e-e&.te, %r$& inc$&e ta-.
)0C PerJuisite Ta- +$ul, 0e char"e, t$ the e&.l$/ee $n his ta-a0le inc$&e.
=6
.7%P249 7>45D 2..7%7D2'I74
5$ ,e.$sit G n$ interest.
!ent +$ul, 0e calculate, T )) ru.ees .er SJuare %eet.
M$nthl/ rental +$ul, 0e char"e, t$ #T#
!ental A&$unt +ill 0e e-e&.te, %r$& ta-
)0C .erJuisite ta- +$ul, 0e char"e, $n e&.l$/ee.
Securit/ 3e.$sit
!A G $use !ental All$+ance
!A can 0e &a-i&u& =0C $% Basic Salar/.
3e.$sit an, rent has t$ 0e .ai, 0/ e&.l$/ee 0/ sel%
T$ "et the ta- e-e&.ti$n the e&.l$/ee has t$ .r$,uce the rental a"ree&ents an, rental
recei.ts $% the h$use.
The e&.l$/ee canDt clai& this 0ene%it i% eQShe has his $+n h$use.
7FFI.5 >52R 2887>24.5
An a&$unt $% !s.)8' 000 P.A. is e-e&.te, %$r inc$&e ta-.
T$ "et the e-e&.ti$n $ri"inal 0ills t$ 0e su0&itte,.
*te&s c$vere, un,er this hea, are as %$ll$+s:
Attire (2) Ties (4) Sh$es (=) S$cks (;) Tail$rin" char"es
8'2 ; 852=5 'R2=58 2887>24.5
An 6&.l$/ee can 0l$ck t+$ &$nths $% Basic Salar/ as Leave Travel All$+ance.
eQShe sh$ul, take a &ini&u& $% ; ,a/s leave (PL).
*n case $% air travel-ec$n$&/ class %are is e-e&.te, an, in case $% rail travel sec$n, class A#
%are is e-e&.te,.
eQShe can travel +ithin *n,ia $nl/.
eQShe has t$ .r$,uce the $ri"inal travel tickets.
.2R
#$&.an/ +ill arran"e a car thr$u"h a car lease a"enc/.
6&.l$/ee can ch$$se an/ &akeQ&$,el.
The 6M* that +ill 0e char"e, +$ul, 0e !s. 20?;Q- .er Lac .er &$nth.
The 6M* a&$unt .er Annu& +$ul, 0e e-e&.te, %r$& *nc$&e Ta-.
%2I4'5424.5 < R144I4/ .7S'
Maintenance an, >uel #$st +ill 0e e-e&.te, as %$ll$+s.
Maintenance canDt e-cee, !s. 2;' 000 .er annu&.
*% ## $% the car is less than )000 G !s. )' ))'000 .er annu&.
*% ## $% the car is &$re than )000 G !s. )' ;0'000 .er annu&.
The .erJuisite Ta- char"e, +$ul, 0e !s. )200 irres.ective $% the cc $% the car
The a0$ve e-e&.ti$n +$ul, 0e .r$vi,e, $n su0&issi$n $% $ri"inal 0ills.
There +$ul, 0e n$ ta- e-e&.ti$n a"ainst i% the e&.l$/ee has his $+n car.
=<
The >BT Ta- (>rin"e Bene%it Ta-) %$r %uel an, &aintenance is 6.<4C $n h$+ &uch /$u have
$.te, %$r.
At the ti&e $% leavin" #7. 0e%$re =8 &$nths then the e&.l$/ee has t$ .a/ >#M (>$r #l$ser
Malue) t$ the c$&.an/ %r$& +h$& the l$an is taken.
*% the e&.l$/ee is still sta/s a%ter =8 &$nths then e&.l$/ee +ill 0e char"e, 20C $n the value
$% the car at that ti&e %$r chan"in" the na&e i.e. $+nershi..
.HI8DR54 5D1.2'I74 2887>24.5
6&.l$/ee can clai& e-e&.ti$n !s. 2=00 .er /ear.
This e-e&.ti$n is restricte, u. t$ t+$ chil,ren.
T$ .ass the clai& 6&.l$/ee has t$ su0&it the $ri"inal 0ills.
T$ "et this 0ene%it chil, a"e sh$ul, 0e "reater then 4.; /ears.
/IF' .71P74S
A su& $% !s. ;000Q- +$ul, 0e e-e&.te, a"ainst the :i%t #$u.$ns.
The c$&.an/ +$ul, .r$vi,e c$u.$ns +$rth !s. ;000Q- ,urin" the &$nths $% 7ct$0er B
5$ve&0er.
Mali,it/ $% this c$u.$ns is $ne /ear
This c$u.$n is acce.te, at &a($r $utlets in cit/.
>BT Ta- G )6.6<C is char"e,.
.74=5924.5 2887>24.5
*% the e&.l$/ee is n$t usin" c$&.an/Ds car then an, $nl/ then he can clai& this $.ti$n.
T$ "ettin" the e-e&.ti$n 0ills are n$t reJuire,.
#$nve/ance all$+ance is u. t$ !s. 800Q- .er &$nth.
F77D .71P74S
The #$&.an/ "ives S736A7 .asses in ter& $% >$$, #$u.$ns.
>$$, c$u.$ns are .r$vi,e, $n &$nthl/ 0asis $% !s. )400.
A su& $% !s. );600 .er annu& +ill 0e e-e&.te, %r$& the inc$&e ta-.
%5DI.28 2887>24.5
The e&.l$/ee "ets an e-e&.ti$n $% !s. );000 ..a.
But t$ "et e-e&.ti$n the e&.l$/ee &ust su0&it $ri"inal 0ills.
H71S5 R54' 2887>24.5
Ma-i&u& =0C $% 0asic salar/ can 0e calculate, as !A.
But i% e&.l$/ee $+ns the h$use in an$ther state then heQshe can ask %$r !A an, als$ $.t %$r
#$&.an/ Lease, $use.
=8
S1P5R24412'I74
)4-);C $% 0asic salar/ is trans%erre, t$ trust.
*t can 0e "iven t$ e&.l$/ee $nl/ a%ter the c$&.leti$n $% ; /ears +ith the c$&.an/.
The &$ne/ is c$llecte, 0/ a trust.
T$ +ith,ra+ the &$ne/ the e&.l$/ee has t+$ $.ti$ns' either he can take the &$ne/ &$nthl/
$r he can take the &$ne/ a%ter ;/ears.
SP5.I28 P5RS7428 2887>24.5
An/ a&$unt +hich e-cee,s the li&its $% each all$+ance can 0e trans%erre, un,er this hea,.
SPA is %ull/ ta-a0le as .er inc$&e ta- rules.

852=5S
There are %$ur t/.es $% leaves availa0le +ith the e&.l$/ees.
P2ID 852=5
.2S128 852=5
SI.0 852=5
7P'I7428 852=5
2dditiona+ Information:
5$ leaves can 0e clu00e, +ith an$ther leave.
Mini&u& ?0 ,a/s leave sh$ul, 0e in 0alance %$r the encash&ent $% leaves.
P2ID 852=5
There are 40 ,a/s PL availa0le +ith the e&.l$/ee a%ter the c$n%$r&ati$n.
=?
The PL is availa0le a%ter )80 ,a/s %r$& the ,ate $% ($inin".
The e&.l$/ee can take $nl/ 4-; PL at a sin"le ti&e
.2S128 852=5
There are ; ,a/s #L availa0le t$ an e&.l$/ee %r$& the ,ate $% ($inin".
The e&.l$/ee can take )-4 ,a/s #L at a ti&e.
SI.0 852=5
There are )0 ,a/s SL availa0le t$ an e&.l$/ee %r$& the ,ate $% ($inin".
The e&.l$/ee has t$ su0&it ,$ct$rDs certi%icate i% the leave e-ten,s t$ 2 ,a/s.
7P'I7428 852=5
There are 4 ,a/s 7L availa0le t$ an e&.l$/ee %r$& the ,ate $% c$n%$r&ati$n.
7I4I4/ F2.I8I'2'I74
@$inin" 3a/ is the ,a/ +hen an e&.l$/ee recruite, $n the .a/r$lls $% the c$&.an/. The ! !e..
sh$ul, 0e in c$nstant t$uch +ith the can,i,ates till the ,ate $% ($inin". #$llect the in%$r&ati$n %r$&
the can,i,ate re"ar,in" the ,ate an, &$,e $% arrival t$ the l$cati$n $% ($inin". Arran"e %$r .ick-u. $%
the ($inee B %a&il/ %r$& the stati$nQair.$rt an, take the& t$ the h$tel as .er the reJuire&ent. *% .ick-
u. arran"e&ent canDt 0e arran"e, then "ive c$&.lete a,,ressQ,irecti$ns t$ the h$tel B the $%%ice t$
($inee.
! !e.. sh$ul, "ive a 0rie% intr$,ucti$n t$ the ne+ ($inee $n the %$ll$+in":
:e$"ra.h/ $% the L$cati$nQ#it/QT$+n.
7r"ani2ati$n Structure.
Status $% the Pr$(ectQ7.erati$ns $% the circle.
!$le $% the e&.l$/ee.
;0
R5SID54'I28 < %7)I85 '585PH745
!esi,ential B #ellular Ph$ne are all$tte, t$ e&.l$/ee 0ase, $n the r$le an, res.$nsi0ilit/ level an,
sh$ul, n$t 0e treate, as PerJuisite. The !esi,ential B #ellular Ph$ne .r$vi,e, 0/ the c$&.an/ +ill
0e $n the na&e $% c$&.an/.
#ircle Q Business 6ntit/ ea, can take an/ $% the %$ll$+in" ,ecisi$ns +ith res.ect t$ !esi,ential
Tele.h$ne #$nnecti$n:
70tain the tele.h$ne c$nnecti$n $n .ri$rit/ 0asis 0/ .a/in" hi"her a&$unts.
Pr$visi$n $% ST3 Q *S3 >acilit/.
!ei&0urse $nl/ Tele.h$ne !ental e-.enses.
!ei&0urse the L$cal #all 6-.enses.
!ei&0urse e-.enses relate, t$ $nl/ $%%icial calls.
!ei&0urse all e-.enses inclu,in" L$n" 3istance #alls.
2887'%54' 7F D5S0'7P P. F 82P'7P
All %ull ti&e .er&anent e&.l$/ees +h$ +ill 0e availa0le at their $%%ice ,esk %$r &$re than 80C $% the
+$rkin" h$urs $n ,ail/ 0asis +ill 0e .r$vi,e, +ith a ,eskt$. P# $n their +$rkstati$n.
The circleQBusiness 6ntit/ hea, can take ,ecisi$n t$ all$t&ent $% La. T$. in lieu $% ,eskt$. P# 0ase,
$n the r$le $% the e&.l$/ee.
F7R%S < 85''5RS R5D1IR5D I4 'HIS PR7.5SS
Eelc$&e Letter.
@$inin" !e.$rt.
Brie% Pers$nal 3etails >$r&.
Trans%er $% 6P> Acc$unt.
5$&inati$n >$r&.
:ratuit/ 5$&inati$n >$r&.
Su.erannuati$n Trans%er >$r&.
;)
A..licati$n t$ ($in Su.erannuati$n Sche&e.
#h$ice Pa/ >$r&.
Pers$nal Acci,ent *nsurance >$r&.
5$&inati$n %$r .a/&ent $% the a&$unt secure, un,er .ers$nal acci,ent *nsurance P$lic/.
$s.itali2ati$n *nsurance >$r& (A..lica0le %$r L4 B L= )
$s.itali2ati$n *nsurance #$vera"e %$r ,e.en,ent .arents.
ealth 3eclarati$n >$r&
ealth #erti%icate
P# *n,ent >$r&
5e+ Tele.h$ne 6-tensi$n >$r&
6lectr$nic Mail !e"istrati$n >$r&
!eJuisiti$n %$r Misitin" #ar,s.
I4D1.'I74
;2
*n,ucti$n is als$ calle, $rientati$n' +hich is ,esi"ne, t$ .r$vi,e a ne+ e&.l$/ee +ith the
in%$r&ati$n he $r she nee,s t$ %uncti$n c$&%$rta0l/ an, e%%ectivel/ in the $r"ani2ati$n.
i45P I4D1.'I74 PR7/R2%
The u&an !es$urces 3e.art&ent structures an a..r$.riate in,ucti$n .r$"ra&&es t$ $rient the ne+
e&.l$/ees t$ vari$us 0usinesses an, services at !eliance c$&&unicati$n.
A t+$-,a/ *n,ucti$n .r$"ra& (i45P; Infocomm ne3 emp+oyees pro-ram) is $%%ere, t$ all ne+
e&.l$/ees. The c$&.an/ +hich takes the in,ucti$n .r$"ra& %$r reliance c$&&unicati$ns is
R584IS 4I SP2R'2&
The in,ucti$n .r$"ra& hel.s the e&.l$/ee t$ inte"rate in the ne+ envir$n&ent an, .r$vi,e an
$vervie+ $% the 7r"ani2ati$n as a +h$le. *t als$ .r$vi,es an $..$rtunit/ t$ the ne+ entrant t$ en"rain
the $ri"inal values an, ethics as +ell as the st/le $% %uncti$nin".
'his pro-ram is a++ about$
3evel$.in" a share, un,erstan,in" $% !eliance c$&&unicati$nDs visi$n an, &issi$n.
8n,erstan,in" their $r"ani2ati$n an, 0usiness &$,el.
>a&iliari2ati$n +ith lea,ers at !eliance #$&&unicati$n.
5et+$rkin" an, inte"ratin" +ith !eliance #$&&unicati$n e&.l$/ees.
'his pro-ram pro*ides information on$
The hist$r/ $% reliance "r$u.
The %un,a&entals $% telec$& 0usiness
*ntr$,uces techn$l$"ies an, ke/ c$nce.ts $% the 0usiness.
This .r$"ra& shares the c$&.an/Ds strate"ic $0(ectives' $r"ani2ati$n structure an, .r$cesses
an, s/ste&s.
Presentati$ns are &a,e %r$& re.resentatives %r$& vari$us 0usiness units an, %uncti$ns.
;4
56I'S
D5P1'2'I74 < 'R24SF5R
D5P1'2'I74
3ue t$ 0usiness reJuire&ents' e&.l$/ee &a/ 0e reJuire, t$ 0e .$ste, t$ $ther l$cati$n than /$ur
.ri&ar/ l$cati$n.
*% such .$stin" reJuires /$u t$ rel$cate %r$& /$ur 0ase l$cati$n 0e/$n, 2? ,a/s' then it is ,e%ine, as
,e.utati$n.
*% such .$stin" reJuires /$u t$ rel$cate %r$& /$ur 0ase l$cati$n 0e/$n, 4 &$nths' then it is ,e%ine, as
Trans%er.
3e.utati$n letter is "iven an, res.ective ,e.utati$n all$+ance is .ai, t$ the e&.l$/ees as .er .$lic/.
'R24SF5R
Business nee,s &a/ 0e reJuire, an e&.l$/ee t$ 0e trans%erre, $n .er&anent 0asis
7ne circle t$ an$ther circle
7ne l$cati$n t$ an$ther l$cati$n
3e.art&ental hea, initiates the reJuest %$r trans%er $% an e&.l$/ee an, %$r+ar,s the sa&e t$ the
circle ! !e.resentative. 6&.l$/ee +ill receive trans%er letter %r$& #ircle ! !e.resentative $% the
.ri&ar/ circleQl$cati$n.
S5P2R2'I74
;=
!eliance #$&&unicati$n 0elieves in treatin" all e&.l$/ees se.aratin" %r$& the c$&.an/ +ith ut&$st
,i"nit/.
R5SI/42'I74
!esi"nati$n &eans e&.l$/ee v$luntaril/ leavin" the services $% c$&.an/ either %$r .r$%essi$nal $r
.ers$nal reas$ns. 6&.l$/ees &ust serve a +ritten resi"nati$n' &enti$nin" the relievin" ,ate t$ hisQ
her ,e.art&ental hea, that +ill ,iscuss an, $0tain the a..r$val $% the circle hea,. The acce.te, c$./
$% resi"nati$n letter +ith the a..r$ve, relievin" ,ate &ust 0e %$r+ar,e, t$ the res.ective !.
#$n%ir&e, e&.l$/ees are reJuire, t$ "ive 4 &$nths n$tice in a,vance an, e&.l$/ees $n .r$0ati$n
are reJuire, t$ .r$vi,e ); ,a/s n$tice in a,vance.
7) 2)24D74%54'
*% an e&.l$/ee re&ains a0sent +ith$ut leave $r re&ains a0sent 0e/$n, the .eri$, $% leave $ri"inall/
"rante,' he shall 0e c$nsi,ere, as havin" v$luntaril/ ter&inate, hisQ her e&.l$/&ent +ith$ut "ivin"
an/ n$tice unless heQ she:
!eturns t$ +$rk +ithin 8 ,a/s %r$& the c$&&ence&ent $% such a0sence.
The e&.l$/ee "ives an e-.lanati$n t$ the satis%acti$n $% the &ana"e&ent re"ar,in" such a0sence.
'5R%I42'I74
Ter&inati$n is an un,esira0le $utc$&e %$r e&.l$/ee as +ell as the c$&.an/' 0ut &a/ 0e necessar/ i%
the e&.l$/ee
Mi$lates the c$&.an/ .$lic/
*s una0le t$ &eet c$&.an/Ds .er%$r&ance stan,ar,s
56PIR9 7F 'R2I4I4/F .74'R2.'
;;
6&.l$/ee un,er trainin" Qc$ntract +ill 0e evaluate, at the en, $% s.eci%ie, .eri$, 0/ 73 an,
,ecisi$n +hether t$ e-ten, hisQ her service +ill 0e taken.
56I' I4'5R=I5>
An e-it intervie+ is t/.icall/ a &eetin" 0et+een at least $ne re.resentative %r$& a c$&.an/Ps hu&an
res$urces (!) ,e.art&ent an, a ,e.artin" e&.l$/ee. The ,e.artin" e&.l$/ee usuall/ has
v$luntaril/ resi"ne,. The ! re.resentative &i"ht ask the e&.l$/ee Juesti$ns +hile takin" n$tes.
Pri$r t$ leavin"' an e-it intervie+ is c$n,ucte, t$ "ather %ee,0ack an, rec$&&en,ati$ns $% the
$ut"$in" e&.l$/ee. 6-it intervie+ is a $ne-t$-$ne ,iscussi$n +here v$luntar/ vie+s an, su""esti$ns
are taken %r$& the $ut"$in" e&.l$/ee $n +hat hisQ her e-.ectati$ns ha, 0een at the ti&e $% ($inin"
the c$&.an/ an, reas$n %$r leavin" the c$&.an/. The circle ! arran"es the e-it intervie+.
Liste, 0el$+ are s$&e $% the e-it intervie+ Juesti$ns that !eliance #$&&unicati$n asks t$ ,e.artin"
e&.l$/ees in 6-it intervie+.
'o 3hat eCtent did heF she eCpect to eCperience fo++o3in- features of 3or( at the time of joinin-
the company
@$0 securit/
#areer .r$s.ects
:$$, c$&.ensati$n
Sel% ,evel$.&ent
Eel%are
7.erati$nal %ree,$&
T$ +hat e-tent ,i, heQ she %in, that %eatures $% +$rk in the c$&.an/
Reasons for +ea*in- the company in terms of re+e*ance
Pers$nal
;6
Pr$%essi$nal "r$+th relate,
Lack $% challen"e in +$rk
Lack $% .r$&$ti$nal $..$rtunities
7verall $.ini$n a0$ut c$&.an/' h$+ &uch hike an, $ther 0ene%its $%%ere, 0/ ne+ c$&.an/ c$&.are
the $ne heQshe is leavin"' an, is heQ she is intereste, in re($inin" the !eliance #$&&unicati$n an, $n
+hat c$n,iti$ns are c$llecte,.
F188 < FI428 S5''85%54'
Ehen the e&.l$/ee leaves hisQher ($0 it is reJuire, that all hisQher %inancial $0li"ati$ns are settle,.
Financia+ ob+i-ations +i(e$
7utstan,in" A,vancesQl$ans
An/ un,ertakin"s heQshe has "iven t$ the c$&.an/ in ter&s $%
#$st $% &$0ile as .er c$&.an/ .$lic/
7.tin" %$r c$&.an/ lease car
7r an/ $ther un,ertakin" "iven 0/ hi&Qher
An, turn in hisQher i,enti%icati$n car,s' ke/ an, an/ $ther .r$.ert/' +hich heQshe ha, issue,. The %ull
B %inal a&$unt is .ai, t$ e&.l$/ee a%ter rec$verin" all a,vanceQ$utstan,in" ,ues.
;<
HR S1PP7R' S9S'5%
S2P HR
The !eliance A3A "r$u. is $n the &$ve t$ e-ena0le all ! %uncti$ns an, the e&.l$/ee inter%ace. Ee
are in the .r$cess $% a,$.tin" state-$%-the art 6!P s$%t+are - SAP' acr$ss all l$cati$ns an, 0usinesses.
As a service t$ the &$st valua0le assets' i.e. the e&.l$/ees' the :r$u. ! is u."ra,in" its e-tensive
+e0-ena0le, services int$ an internet ena0le, e&.l$/ee .$rtal +hich +ill ena0le e&.l$/ees %r$&
acr$ss the c$untr/ t$ interact +ith ! B Pa/r$ll %$r an/ reJuire&ent i.e. a..l/in" %$r an, sancti$nin"
leave' in%$r&ati$n $n .$licies an, .r$ce,ures' enterin" e-.ense clai&s' u.,atin" their $+n ,ata0ases'
etc.
5SS @5%P87955 S58F S5R=I.5A F @5%P87955 S1PP7R'
S9S'5%A
6SS +ill ena0le /$u t$ interact +ith the SAP ,ata0ase' t$ vie+ an, &aintain /$ur .ers$nal ,ata. 6SS
.r$vi,es /$u +ith a h$st $% services in the %$ll$+in" areas.
P5RS7428 I4F7R%2'I74
6&.l$/ee can vie+ an, u.,ate their .ers$nal ,ata such as
6,ucati$nal ,etails
3etails $% .revi$us e&.l$/ers
>a&il/ relate, in%$r&ati$n
#han"e $% &arital status
#han"e $% resi,ential a,,ress etc.
;8
P29R788 R582'5D I4F7R%2'I74
6&.l$/ee can vie+ their &$nthl/ u.,ates $n the %$ll$+in":
Pa/ sli.s
*nc$&e ta- .r$(ecti$ns
P> State&ents
R5I%)1RS5%54'
6&.l$/ee can su0&it their clai&s $% %$ll$+in" rei&0urse&ent $nline
Tele.h$ne 0ills
L$cal c$nve/ance
Me,ical rei&0urse&ent
.7S' '7 .7%P249 @.'.A
#T# relate, activities
54'I'85%54'S
Me,ical insurance
Travel 6ntitle&ents
I4.7%5 '26 R185S
3etails $% e-e&.ti$ns an, 0ene%its as a..lica0le t$ e&.l$/ee.
;?
%9 56P5RI54.5 I4 R58I24.5
FExcellence has always been achieved by those who dared to believe that
something inside them was superior to circumstances. So believe in
yourself and try your level bestH.
By, Subha Narayan Murthy
This .hrase sa/s it all. *t is trul/ ins.irin" that $ne &ust 0elieve in +hat $ne is ,$in"
an, stan, 0/ /$ur ,ecisi$n an, +$rk har, t$+ar,s it' s$ that /$u &a/ achieve
e-cellence.
Su&&er internshi. %$r an/ MBA "ra,uate +$ul, 0e an e-.erience 0/ itsel%' s$ +as it
%$r &e. E$rkin" t$ &e +as s$&ethin" ne+' as * ha, n$t +$rke, an/+here else 0e%$re.
But this v$/a"e $% internshi. tau"ht &e a l$t a0$ut &/ .r$%essi$n as an ! .ers$n.
!eliance c$&&unicati$ns has "iven &e a .lat%$r& t$ +$rk in the c$r.$rate an,
un,erstan, the +$rkin" .ractices in ! ,e.art&ent. This internshi. +as like a %resh
start %$r &/ carrier' the learnin" +hich * have un,ertaken here +ill sta/ al$n" +ith &e
thr$u"h &/ ($urne/ $% +$rkin". A .re-learnin" %$r an/ +$rkin" career is &ust this +as
&ine +ith ,i%%erent situati$ns an, e-a&.les t$ %ace the $utc$&es.
The +$rl, is n$t a %air/tale st$r/. Li%e takes challen"es $n ever/ ste. $% li%e. E$rk is
the sa&e in that &anner. E$rk reJuires a l$t $% sel% ,e,icati$n an, &$tivati$n 0/ itsel%.
But the $ne thin" +hich &atters the &$st is F+$rkH an, Fthe %eelin" that /$u are
+$rkin"H.
60
At !eliance * ha, the $..$rtunit/ t$ learn a0$ut the vari$us %uncti$ns $% !. M/ &$st
$% the ti&e $% internshi. +as int$ s$urcin". The s$urcin" .art +hich * +as takin" care
$% +as %r$& ($0 .$rtals. * +as su..$se, t$ search resu&es acc$r,in" t$ the nee,s $% the
,e.art&ent' the levels $% ,esi"nati$n an, &a($r K!As the .$st reJuire,. Then it %urther
"$es $n t$ inJuirin" +ith the selecte, can,i,ates a0$ut their current ($0 an, askin"
the& i% the/ +$ul, like t$ +$rk +ith !eliance #$&&unicati$ns :u(arat. Then all the
%urther .r$ce,ure +as taken u. 0/ the ! e-ecutives' +hich +as then %$ll$+e, 0/
sche,ulin" $% intervie+ an, the ,e.art&ent hea, +$ul, select the can,i,ate.
* als$ ha, the $..$rtunit/ t$ atten, s$&e intervie+s thr$u"h vi,e$ c$n%erencin" an,
that +as reall/ an e-.erience. * +as all$+e, t$ sit in the .anel $% intervie+ers' 0ut $%
c$urse * ,i, n$t ask Juesti$ns. The .anel e-iste, $% ,e.art&ent hea,' !
re.resentative an, &e' 0ut $nl/ %$r s$&e M#s.
At !eliance * als$ ha, .re.are, a ,ata &ana"e&ent s/ste& +hich +as relate, t$
s$urcin". The ,ata &ana"e&ent s/ste& inclu,e, in%$r&ati$n a0$ut the can,i,ates
+hich +ere selecte,. The in%$r&ati$n $% can,i,ates acc$r,in" t$ their e-.erience +ise'
e,ucati$n an, Juali%icati$n +ise' s$urcin" +ise' level +ise' 0usiness an, ,e.art&ent
+ise. The ,ata &ana"e&ent s/ste& +as &a,e +ith the hel. $% the tea& +ith +hich *
+as +$rkin" +ith i.e. Sr. e&.l$/ees an, &/ ! hea,. This ,ata &ana"e&ent s/ste&
+$ul, hel. the c$&.an/ t$ &aintain its M*S' 0ut $nl/ i% the ,ataDs are %ille, in
re"ularl/.
6)
There +ere a l$t $% can,i,ates +hich +ere selecte, 0/ &e. >r$& the& a l$t +ent $n t$
the ne-t sta"e $% intervie+' 0ut the rest +ere n$t selecte, 0/ the !. An, n$+ there are
s$&e can,i,ates .lace, in !eliance #$&&unicati$ns +hich +ere selecte, 0/ &e. @ust
the %eelin" $% a..r$val $% the selecte, can,i,ates "ave &e 0$$st t$ +$rk &$re har, an,
%in, s$&e &$re can,i,ates %$r the c$&.an/. An, then the ne-t ti&e * +$ul, &ake it a
.$int that the can,i,ates selecte, are +$rth the ($0 reJuire,.
* als$ "$t an $..$rtunit/ t$ ,$ Anal/sis $% in,ucti$n %ee,0ack. Later * "$t a chance t$
the c$&.ensati$n structure at !eliance #$&&unicati$n. * "$t t$ stu,/ it %r$& the
0$$ks $n c$&.ensati$n as "ui,e, 0/ &/ su.ervis$r.
This su&&er internshi. has tau"ht &e the 0asics $% u&an !es$urce Mana"e&ent
+hich is there in the 0usiness' +hat are the .ur.$se an, the i&.$rtance $% ! in the
0usiness. *t has als$ tau"ht &e the s$urcin" activit/ as +ell' h$+ t$ search "$$, #Ms'
+hat .$ints t$ take care +hile scrutini2in" the #Ms' h$+ t$ talk t$ the can,i,ates +hile
askin" the& a0$ut the vacanc/.
A%ter &/ tenure $% +$rkin" here has 0ene%ite, &e a l$t an, has "iven &e c$n%i,ence in
&/ $+n +$rk an, ,ecisi$ns. M/ e-.erience here +as &$re than &/ e-.ectati$n. The
+$rk envir$n&ent +hich * +as n$t use, t$ +as &a,e ver/ %rien,l/ 0/ the tea& +ith
+h$& * +as +$rkin". An, * +$ul, re&e&0er their hel. +hich the/ .r$vi,e, &e
,urin" &/ tenure $% internshi..
)I)8I7/R2PH9 < R5F5R54.5S
62
For the purpose of the preparation of the proect and giving it the valuable paper
form, with an intention that this information can be used by other also, a helping
hand is ta!en from the most precious reserve of the !nowledge i.e. the boo!s
"he boo!s concerned for the accomplishment of the proect are as below: -
Human Resource Management 0/ 2s3athappa, Fifth 5dition ; !""6
"he introduction manual provided by #$eliance %ommunications
Employee&s 'andboo!
(oining )it
Boo! by )o!ilaben .*. +mbani, #"he Man , )new-
"he websites concerned are
gm.relianceada.com
www.reliancecommunications.co.in
www.relianceadagroup.com
www.dhirubhai.net
64
6=

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