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Multiple choice questions

1. An information system always: (B)
a. Transforms inputs to information.
b. Requires hardware even if only a pencil.
c. Is computer-based.
d. None of the above
1. Operating systems software is primarily aimed at supporting business users in
their tasks. (B)
a. True
b. False
1. E-business stands for (a)
a. Electronic business
b. Electron business
c. Electric business
d. All of the above
1. B2B stands for: (C)
a. Business to Government.
b. Business to Consumer.
c. Business to Business.
d. All of the above
1. B2C stands for: (B)
a. Business to Government.
b. Business to Consumer.
c. Business to Business.
d. All of the above
2. B2G stands for : (A)
a. Business to Government.
b. Business to Consumer.
c. Business to Business.
d. All of the above
3. C2C stands for : (A)
a. Business to Government.
b. Business to Consumer.
c. Business to Business.
d. Consumer to Consumer
4. An Example for C2C is: (B)
a. Irctc.com.
b. Ebay.com.
c. all of the above
d. None of the above
1. The criterion used to assess how user and business needs are met in software
is: (B)
a. Compatibility.
b. Cost.
c. Security.
d. Functionality.
e. Scalability.

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1. E-business software is best defined as to manage: (A)
a. sell-side e-commerce applications.
b. internal administrative applications.
c. buy-side applications.
1. _____________ are networks that connect people within a company to each other
and to the company network. (A)
a. Intranets
b. Extranets
c. Bitstreams
d. Internets
1. _______________ is the encompassing term that involves the use of electronic
platforms - intranets, extranets and the Internet - to conduct a company's
business. (D)
a. E-commerce
b. E-marketing
c. E-procurement
d. E-business
1. Which of the following is not one of the benefits of e-commerce to sellers? (C)
a. E-commerce is a powerful tool for customer relationship building.
b. E-commerce can help to reduce costs.
c. E-commerce increases the net cost per contact.
d. E-commerce offers greater flexibility in meeting customer needs.
1. The E-commerce domain that involves business activity initiated by the
consumer and targeted to businesses is known as: (B)
a. Business to Business (B2B).
b. Consumer to Business (C2B).
c. Business to Consumer (B2C).
d. Consumer to Consumer (C2C).
1. CRM stands for . (A)
a. Customer Relationship Management
b. Customer Relations Management
c. All of the above
d. None of the above
1. When crafting e-business direction, management must pay careful attention to
three interlocking layers: (D)
a. E-business design
b. E-business application Infrastructure
c. E-business Infrastructure
d. All of the above
1. The type of website that engages consumers in interactions that will move them
closer to a direct purchase is known as a ______________ website. (B)
a. customer service
b. interactive
c. corporate
d. marketing
1. When preparing a website, designers should ensure that the site enables user-
to-user communication. This design feature is known as __________________. (B)
a. commerce

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b. context
c. community
d. connection
1. When preparing a website, designers should ensure that the site makes
effective use of the text, pictures and video. This design feature is known as
_________. (C)
a. communication
b. connection
c. content
d. context
1. A well built e-business infrastructure is a combination of. (D)
a. Structure and Stability
b. Safeguards information
c. Understands costumer priorities
d. All of the above
1. Delivering what customers want with hassle-free service and superior value is
called (A)
a. Service Excellence
b. Operational Excellence
c. Continuous Excellence
d. All of the above
1. Delivering high quality products quickly, error free, and for a reasonable price is
(B)
a. Service Excellence
b. Operational Excellence
c. Continuous Excellence
d. All of the above
2. Delivering products and services that push is called (C)
a. Service Excellence
b. Operational Excellence
c. Continuous Excellence
d. All of the above
3. The Old Economy revolved around manufacturing companies that mainly
focused on standardizing their production, products and business processes,
whereas the New Economy revolves around ________ businesses. (C)
a. Environmentalism
b. Operations management
c. Information
d. Disintermediation
1. E-commerce involves the application of. (A)
a. Knowledge Management systems.
b. Product Management systems
c. Services Management systems.
d. All of the above.
1. Which of the following strategies is not better suited to the Old Economy than to
the New one? (A)
a. Customisation.
b. Brick-and-mortar retailing.

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c. Media advertising.
d. Mass marketing.
1. One source of e-commerce income is ____________ income, which comes about
when online companies invite business partners to share costs in setting up a
website and offering them free advertising on the site. (A)
a. referral
b. sponsorship
c. advertising
d. alliance
1. Which of the following is not one of the reasons that dot-com companies failed?
(D)
a. Many relied too heavily on hype instead of developing sound marketing
strategies.
b. Some rushed into the market without proper research or planning.
c. Some companies found they lacked well-designed distribution systems.
d. Many companies overestimated the size of the market.
1. CRM stands for (C)
a. Customer referred Management
b. Customer Related Management
c. Customer Relationship Management
d. All of the above
1. Advantage of CRM (B)
a. Cost of the Software.
b. Improve overall relationship with customer.
c. Customization of the Business.
d. All of the above.
1. Which of the following is not relevant to marketing via the Internet? (D)
a. Click-and-mortar marketing.
b. Viral marketing.
c. Mobile marketing.
d. Brick-and-mortar marketing.
1. The Internet has: (A)
a. empowered consumers and businesses alike.
b. empowered businesses only.
c. empowered intermediaries only.
d. empowered consumers only.
1. Which of the following have forward-thinking companies begun to use to
promote their products and services? (C)
a. MMA.
b. C2B.
c. B2C.
d. SMS.
1. Supply chain management helps an organization in. (C)
a. Reducing production costs
b. Increase the production cost
c. Reduce the time it takes to make a product
d. All of the above

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1. "Jeans customers taking their own measurements and adding specific features
they may want on their jeans" is an example of: (D)
a. individualism.
b. customerisation.
c. personalisation.
d. customisation.
1. The New Digital Age means that: (B)
a. totally new models for marketing strategy and practice have to replace
the old ones.
b. IT should play the lead role in shaping new company strategy.
c. companies still need to retain most of the skills and practices that have
worked in the past as well as adopt new ones.
d. the models of marketing strategy remain the same, it is marketing
practice that changes.
1. Customers being able to buy products and services on the Internet is a result of:
(A)
a. e-business.
b. e-marketing.
c. e-purchasing.
d. e-commerce.
1. The Internet doesn't provide e-marketers with: (D)
a. access to market places.
b. access to global markets.
c. access to mass-markets.
d. access to a broad range of demographic segments.
1. E-procurement is: (B)
a. Procuring goods.
b. Procuring the raw materials.
c. Procuring the products.
d. All of the above.
1. Which of the following is not an offer of major B2B marketers online?(B)
a. Product information.
b. Customer purchasing.
c. Customer support services.
d. Open trading networks.
1. __________________ are discussion groups located on commercial online services.
(A)
a. Forums
b. Buddy lists
c. Chat-lines
d. Newsgroups
1. A(n) _________ site provide the hardware and software that enable Internet
communication and commerce. (A)
a. intranet
b. enabler
c. content
d. transaction
1. _____________________ companies have an advantage. (C)

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a. Click-only
b. Long established brick-and-mortar
c. Dotcom
d. Click-and-mortar
1. One critical success factor in conducting E-marketing is to create a(n)
______________ website. (A)
a. marketing
b. attractive
c. corporate
d. customer
1. e-procurement means (D)
a. Procuring raw materials for smooth running of an organization
b. A software product made of ERP
c. An integrated software that is needed for procuring goods for office use
d. All of the above
1. While maintaining an e-business web site what element is hard to maintain (C)
a. Financial services.
b. Mainstream products.
c. Customer Relationship Management.
d. Computer hardware and software.
1. Veggie bazaar uses a model called _______for distribution of vegetables to its customers (A)
a. Hub and spoke
b. Spoke and Hub
c. Spoon and Hub
d. All of the above
2. Supply Chain Management deals with (B)
a. Selling of goods and services to the customers
b. Procurement of raw materials to the organization
c. Corporate selling
d. All f the above
3. An appropriate strategy to achieve timely, accurate, paperless information flow
is (B)
a. efficient replacement
b. revision of organization processes supported by information systems
c. efficient store assortments
d. integrate this activity is integrated into all supply chain planning
4. An appropriate strategy to optimize for time and cost in the ordering process
is:? (D)
a. Efficient store assortments.
b. revision of organization processes supported by information systems
c. integrate this activity is integrated into all supply chain planning
d. efficient replacement
5. The correct sequence of an organization’s supply chain from a systems
perspective is: (D)
a. transformation process, delivery to customers, acquisition of resources
b. delivery to customers, acquisition of resources, transformation process
c. transformation process, acquisition of resources, delivery to customers
d. acquisition of resources, transformation process, delivery to customers

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6. e-business requires (D)
a. Accessibility to networks
b. Accessibility to computers
c. Access to markets
d. All of the above
7. One of the major problem for e-business growth is (C)
a. Lack of markets
b. Lack of sellers
c. Lack of proper infrastructure
d. None of the above
8. Currency used in e-business transactions in India (B)
a. Dollars
b. Rupees
c. None of the above
d. All of the above
9. Currency used in e-business transactions around the world (A)
a. Dollars
b. Rupees
c. None of the above
d. All of the above
10.Problem of penetration of e-business in India is due to (D)
a. Lack of proper knowledge
b. Lack of PC penetration
c. Most of the markets are in Villages
d. All of the above
11.The types of customers availing e-business are (D)
a. Children
b. Adult
c. Old generation
d. All of the above
12.E-bay is a good example to define (C)
a. B2B
b. B2C
c. C2C
d. G2C
13.E-business is: (A)
a. The use of electronic communications to support the full range of
business processes.
b. An organization using electronic media to sell direct to its customers.
c. An organization using electronic media to purchase from to its suppliers.
d. Any electronically mediated communication between an organization and
its stakeholders.
14.Two e-business models that currently exist are (B)
a. B2C and B2D.
b. B2C and B2B.
c. A2B and B2C.
d. B2B and A2A.

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15. A widely used method that uses the same key to encrypt and decrypt a data
transmission is referred to as (B)
a. PKI.
b. Digital signature.
c. DES.
d. none of the above
16.A digital certificate (D)
a. is an electronic message uniquely identifying the message sender.
b. is a summary of a plain text document.
c. is a reliable third party that authenticates the message sender.
d. is used to identify the owner of a private key and related public key.
17.Sell-side e-commerce is (D)
a. Any electronically mediated communication between an organization and
its stakeholders.
b. The use of electronic communications for all business processes.
c. An organization using electronic media to purchase from to its suppliers.
d. An organization using electronic media to sell to its customers directly or
indirectly.
18.A buy-side supplier threat of e-commerce is: (C)
a. Increase in cost of supplies.
b. Reduction in customer loyalty.
c. Less flexibility in switching procurement.
d. Drives down cost of commoditized products.
19.For an existing organization, typical stages of e-commerce development are (D)
a. Image and product information, customer support, transactions,
information collection.
b. Transactions, image and product information, information collection,
customer support.
c. Information collection, image and product information, customer support,
transactions.
d. All of the above
20.A technique for strategic analysis involving review of level of Internet access in
target market is (D)
a. Stage model analysis.
b. Competitor analysis.
c. Demand analysis.
d. SWOT analysis.
21.Alternative revenue models are (B)
a. Intranet, extranet, Internet.
b. Subscription, affiliate, advertising.
c. WWW, WAP, HTML, XML.
d. B2B, B2C, C2C, B2C.
22.The reason why organizations are switching from traditional to e-business
transaction is (B)
a. Increasing costs of transactions
b. Decreasing costs of transactions
c. No markets
d. All of the above

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23.Which of the following is a feature of the micro-environment of an organisation?
(A)
a. Distribution channel factors.
b. Social factors.
c. Economic factors.
d. Legal factors.
24.The banking which allows banks to set up retail branches on subscriber based
online services is (A)
a. Online Services Based Banking
b. Offline Services Based Banking
c. All of the above
d. None of the above
25.To create temper proof electronic cash that can be traced back to its origin,
what is used(A)
a. Complex Cryptographic algorithm
b. Multi-complex Cryptographic Algorithm
c. All of the above
d. None of the above
26.Hit counter present in a website (C)
a. Counts number of hits for a web site, Provided by ISP, Is a s/w
b. Helps track down the number of people who have visited the site
c. All of the above
d. none of the above
27.________ is an example of an auction site (A)
a. e-bay
b. ibibo
c. facebook
d. orkut
28.Secure Electronic Transactions is a s/w that handles credit card information of a
customer(A)
a. True
b. False
c. Maybe
d. None of the above
29.In ________ personalization the inputs of many users is compared before the
program comes up with a recommendation to the visitor. (A)
a. Collaborative Filtering
b. Rule Based
c. All of the above
d. None of the above
30.________is the act of storing a document on local server, enabling it to be
presented faster than if it is accessed from the document's original server. (A)
a. Caching
b. Storing
c. All of the above
d. None of the above
31.Company Information lets the potential online shopper know the sort of outfit of
the eshop. (A)

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a. True
b. false
c. May be
d. none of the above
32.The basic requirements for transaction security are (A)
a. Privacy , Confidentiality , Integrity
b. privacy, meaning, customer touch
c. All of the above
d. None of the above
33.The planning process for e-business include (B)
a. Deciding about the gateway
b. Deciding about the products and services you want to sell
c. Deciding about the customer
d. deciding about the security parameters
34.The act of sending a message pretending to be authorized user is called as (B)
a. Spamming
b. Spoofing
c. All of the above
d. None of the above
35.Off-the-shelf home finance software are (C)
a. Microsoft Money
b. Intuit's Quicken
c. all of the above
d. None of the above
36.Select the option due to which credit theft is impossible with smart card (C)
a. Key to unlock encrypted information required
b. There is no external account number on the card
c. all of the above
d. None of the above
37.________ is online shopping device that seals personal information in a free
plugin that can be invoked when making a purchase. (B)
a. Digital Purse
b. Digital Wallet
c. Digital Buyer
d. All of the above
38.Select the important factor required for gaining acceptance of smart cards (B)
a. Availability with all the citizens
b. Availability of smart card readers, Compatibility between smart cards
c. Cheap
d. All of the above
39.The downloading time for java applets is much higher than that of HTML (A)
a. True
b. False
c. May be
d. None of the above
40.A ________ is digital cash minted by a small number of third party organizations
(B)
a. Smart Tag

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b. Scrip
c. Smart card
d. Currency
41.While delivering educational material on internet in Education, which issue is
most important? (B)
a. Model: Pull/Push
b. Model: Push/Pull
c. Information
d. Performance
42.Site navigation is aided by (A)
a. Site Index, Site Search Engine, Logical sequencing of facilities
b. Google
c. Bing
d. All of the above
43.E-business can spread because of (B)
a. Anger
b. Word-of-mouth , An integrated supply-chain , Best shipping and after
sales service
c. E-procurement
d. An integrated supply-chain
44.In creating anonymous electronic cash what is bank required to do (B)
a. Associate the bank with the customer
b. Digitally sign the electronic cash
c. Associate the electronic cash with a particular consumer
d. None of the above
45.________ is a software that locates web pages based on matching keywords.(B)
a. Google
b. Search engine
c. Bing
d. None of the above
46.The example of E-service which enhances original service is (B)
a. Consumer goods
b. Education
c. Medical equipment
d. All of the above
47.The efficiency of user interface increases if error prevention is good (A)
a. True
b. False
c. may be
d. None of the above
48.A credit card contains cash.(B)
a. True
b. False
c. May be
d. None of the above
49.A debit card contains cash. (A)
a. True
b. False

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c. May be
d. None of the above
50.The cheap delivery system for Ecommerce purchases is (A)
a. Post
b. Electronic Delivery
c. None of the above
d. All of the above
51.Customers must have an account with central online bank in most digital cash
systems
a. True
b. false
c. None of the above
d. All of the above
52.An ________ system is one that people can easily enhance without providing any
earlier work on the system (A)
a. extensible
b. expanded
c. None of the above
d. All of the above
53.What items are traded in e-business (D)
a. Consumer durables
b. Pharmaceutical products
c. Industrial goods
d. All of the above
54.Entrepreneurs can easily start off with new e-business ventures because (D)
a. Cost is low
b. Availability of mass markets
c. None of the above
d. All of the above

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