Independent Project for G160
1. Retail Industry
2. Travel Industry( Packaged Tours)
3. Call Centre Industry
4. Airline Industry
5. Independent Industry which includes products and
services (i.e.) Telecommunication industry, repair and
installation industry, building new homes, Financial
6. Hotel Industry
7. Automotive Industry
8. Restaurants Industry
9. Fast Food convenience Industry
10. Produce and Supermarket Industry
11. POS –Point of sales system – Please research and
identify different types of POS utilized in different
industries (i.e.) Hotel chains, Fast food restaurants, and
Please Select only one industry to complete your research
Written and Researched Material – 20%
Each student must present the report professionally. The format should
include Word and PowerPoint or Prezi. Title page should include the student’s
name. You may include a table of content.
All material researched must be referenced in the report, for example
newspaper article, internet, magazines or other media sources. It’s very
important that you complete the conclusion clearly indicating your research
learning’s and outcomes.
For the Industry that you have selected for this project, (identify its
origination and history) (its goals and customer service style). Research the
industry in detail. Do not research and compare one or two companies.
Please clearly indicate the (industry’s broader vision and how it co relates to
the service culture). (Indicate the customer satisfaction level). (In your
research identify industry’s need and want level from the customer service
perspective). (Discuss the financial impact the industry has on the economy).
(Discuss the employment satisfaction level and it methods of measuring it).
Research at least five companies to assist you driving a strong conclusion
from the industry that you may have selected for your project in your
Reference your text for responses and in researching these questions, for
example for goals and customer service style, you can research information
available in Chapter 1 of the set text. (Customer Centric or non-customer
centric).Please refrain from plagiarism from any source, as the study will not
be accepted, resulting in a default percentage in this exercise.
Assignment Date: May 29th, 2014
Due Date: July 24th, 2014.