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P. 1
Pengaruh Customer Satisfaction dan Trust terhadap Customer Loyalty dan Word of Mouth melalui Customer-based Corporate Reputation BRI Cabang Gresik Panglima Sudirman

Pengaruh Customer Satisfaction dan Trust terhadap Customer Loyalty dan Word of Mouth melalui Customer-based Corporate Reputation BRI Cabang Gresik Panglima Sudirman

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Published by auliarh
its replication research based on Walsh et al. (2008) with a 100 customers of Bank Rakyat Indonesia Cabang Gresik as a sample using path analysis to study the relationship between customer satisfaction, trust to customer-based corporate reputation& its impact to customer loyalty and word of mouth

PS: to anyone who asking me the softcopy or literature, actually i just only have the printout paper, if you want the digital/pdf file you can go to: Ruang Baca Gedung ABC FE-UNAIR Lt. 5 meet with Mr. Munir (Chief of digital library) asking this title or the journal (Walsh and any other author in this titled especially international journal) because its Intellectual property rights are the recognition of a property in an individual creation.
its replication research based on Walsh et al. (2008) with a 100 customers of Bank Rakyat Indonesia Cabang Gresik as a sample using path analysis to study the relationship between customer satisfaction, trust to customer-based corporate reputation& its impact to customer loyalty and word of mouth

PS: to anyone who asking me the softcopy or literature, actually i just only have the printout paper, if you want the digital/pdf file you can go to: Ruang Baca Gedung ABC FE-UNAIR Lt. 5 meet with Mr. Munir (Chief of digital library) asking this title or the journal (Walsh and any other author in this titled especially international journal) because its Intellectual property rights are the recognition of a property in an individual creation.

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Published by: auliarh on Dec 01, 2009
Copyright:Attribution Non-commercial

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10/11/2014

 
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Ika Yuni Astuty liked this
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Nahdya Pradnya Yanis added this note
Ms...kemarin aku ke ruang baca uner, ada skripsinya mas..menarik, buat nambah2 referensi skripsi aku juga..blh minta softcopynya g mas? nahdya.pradnya@yahoo.com suwun loh ms... ^^
bayoudhanie added this note
send please ke bayu.wardani@gmail.com
Pendik Nnif Nofendi added this note
boleh minta soft copynya juga gak...di heru.mars@gmail.com... maksihh.. :)
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