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Communication

Communication

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Published by: aziz_faryaz on Dec 03, 2009
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04/10/2013

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Rogers described the "listener orientation" as including the
whole of the listener's personality, together with the listener's
attitude to the other person and to the encounter itself. He felt
that, for best results, the listener orientation should be
characterised by empathy, respect, acceptance, congruence,
concreteness
and undivided attention.

I think that list could perhaps be expanded a little, as the
qualities needed by the active listener are really the same as the
qualities needed by any helping professional in an interpersonal
role. As mentioned earlier, I have discussed those qualities
elsewhere.1

I will not repeat that discussion here, but I will look
briefly at each of the qualities suggested by Rogers.

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