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Communication

Communication

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Published by: aziz_faryaz on Dec 03, 2009
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04/10/2013

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In the previous chapters, we have looked at the various
components of interpersonal communication, and we have also
begun to explore how a better understanding of these
components can be useful in everyday situations. Soon, I will
talk about the application of communication skills during
negotiation, and then I will make some observations about the
effects of a team environment on our interpersonal interactions.

However, before approaching either of these topics, I want to
introduce a quality which is an absolute prerequisite for each of
them. Indeed, this quality is essential in any communication in
which there is a possibility of conflict between the parties
involved – a situation which is far from being uncommon. As
you can guess from the chapter heading, what I am referring to
here is assertiveness.

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