P. 1


|Views: 742|Likes:
Published by aziz_faryaz

More info:

Published by: aziz_faryaz on Dec 03, 2009
Copyright:Attribution Non-commercial


Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less





In the previous chapters, we have looked at the various
components of interpersonal communication, and we have also
begun to explore how a better understanding of these
components can be useful in everyday situations. Soon, I will
talk about the application of communication skills during
negotiation, and then I will make some observations about the
effects of a team environment on our interpersonal interactions.

However, before approaching either of these topics, I want to
introduce a quality which is an absolute prerequisite for each of
them. Indeed, this quality is essential in any communication in
which there is a possibility of conflict between the parties
involved – a situation which is far from being uncommon. As
you can guess from the chapter heading, what I am referring to
here is assertiveness.

You're Reading a Free Preview

/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->