JOB DESCRIPTION: Responsible for oversight of emergency domestic violence shelter, client
admissions, client assistance, and crisis line coverage during assigned shift.

HOURS: Monday through Sunday-approximately forty (40) hours per week with a varied daily,
evening and overnight work schedule with (16) hour shifts. Position also requires overnight and
weekend hours. Some travel may be required.

POSITION REQUIREMENTS: Minimum requirement of a high school diploma or GED. Position
requires reliable transportation, valid driver's license, and current automobile insurance.

IMMEDIATE SUPERVISOR: Shelter Services Manager

 Answer all calls coming into the Center, including domestic violence/sexual assault calls, crisis
calls, calls for shelter clearance and requests for legal assistance and counseling, and handle
/refer as appropriate
 Provide orientation and support for all residents of the shelter, giving particular attention to
new residents
 Ensure that clients adhere to shelter rules and procedures
 Meet with residents to discuss any rule violations and refer more serious violations to the
Shelter Services Manager or the Clinical Services Director for further action
 Refer residents to the counselor when in crisis or as needed
 Report any known or suspected child abuse issues to the Shelter Services Manager and the
 Refer any parents who are having discipline or behavioral issues with their children to the
Children's Program staff to address
 Maintain the following documentation/logs: intake log and file number, RA log and daily
reports, call log, files and forms in the shelter area, and medication log/resident medications
 Monitor the shelter resident's self-administration of medication and report any concerns or
problems to appropriate staff
 Monitor the following on each shift: clients/staff safety, security cameras/video tapes,
security/fire alarms, interior/exterior of building, parking lot, resident chores, and shelter
maintenance issues
 Secure the following on each shift: doors/exits, windows, resident rooms, and resident
 When necessary and appropriate, assess safety issues and/or security concerns of shelter
residents and make recommendations as to ‘heightened security’ for the Center
 Prepare resident chore list daily, rotating assignments among the shelter residents (completed
on the midnight shift). This includes assigning a housemother who will monitor the completion
of the chores and help orient new residents upon admission
 Assist with kitchen duties as needed, including serving meals to residents and staff, preparing
meals on occasion, and stocking and cleaning as necessary

 Dispense needed supplies, toiletries, and personal items/clothes to shelter residents
 Notify Facility Manager of needed supplies for shelter and/or individual residential clients
 Enforce cleanliness of shelter areas, including absence of clutter
 Report maintenance needs and/or repairs to Facility Manager
 Oversee client discharges from the shelter
 Provide client transportation as needed to community locations, various agencies, and other
outreach destinations

 Assist with hurricane evacuation and facility preparation
 Provide agency and client transportation as needed
 In case of emergencies and extreme circumstances, will be required to assist with 24-hour
shelter coverage
 Work in conjunction with all other program components and staff to ensure effective
communication of all client concerns, recommendations, and needs

 Adhere to the agency's confidentiality policies
 Report any suspicious activity or persons
 Complete required documentation for call logs, RA log and daily reports, etc…
 Attend and participate in mandatory RA staff meetings per schedule
 Report to work on time as scheduled
 Perform all other duties as assigned by the and Shelter Services Manager

Previous Job Position Title: Residential Advisor
REV. 08-22-11 skm

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