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HOST (Hospitality Operations Success

Training) Certified - Choice Hotels International

Management Profile
Highly motivated hands-on hotel and housekeeping management professional brings 10+ years
experience of successfully training staff and providing the highest quality of customer satisfaction by
delivery first-rate business and operations management. Demonstrates the ability to communicate with
individuals at all levels while possessing bilingual capabilities. Ability to effectively manage and
motivate culturally diversified staff, maximizes productivity, and efficiently control costs.
Key Qualifications
Housekeeping Services Transportation Services Marketing & Promotions Team Leadership
Property Maintenance Activities Coordination Finance Management General Manager
Business Operations Workforce Motivation Sales Aptitude Guest Satisfaction
Staff Management English/Spanish Dialect Noble Communication Staff Training

Relatable Experience
! General Manager - Quality Inn
! Housekeeping and Maintenance Manager - Quality Inn
! Housekeeping Manager - Econolodge
! Housekeeping Trainer - Holiday Inn Express
! Housekeeping/Accounting Supervisor & Activities Coordinator - Caribe Hilton Hotel & Casino

Work History
General Manager Quality Inn Euless, TX 2009 - Present
Housekeeping & Maintenance Manager Quality Inn Euless, TX 2009 - 2010
Housekeeping Trainer Holiday Inn Express Eastland, TX 2010 - 2010
Housekeeping Manager Econolodge Houston, TX 2009 - Present
Real Estates Broker Wallace Realty Bayamon, PR 2007 - 2009
Business Owner (A/P, Sales/Marketing) Medicopharma Guaynabo, PR 1994 - 2007
Housekeeping/Accounting/Activities Caribe Hilton Hotel San Juan, PR 1991 - 1992

Education & Professional Development
Bachelors Degree, Secretarial Services University of Puerto Rico, Carolina, PR
Associates Degree, Hotel and Restaurant Management University of Puerto Rico, Carolina, PR
HOST Certification, Choice International Hotels Choice International Hotels
Manager & Rooms Conditions Certification Choice International Hotels

Additional Certifications: C.H.E.S.S. Certification, Global Sales, Reputation Management, Sales
Apprentice, Guest Services

References available upon request.

1001 Street Freeway T: (555) 555-5555
Euless, TX 76040 E: