Following Health Safety and

Security Procedures

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 Essential Skills &
Knowledge:
Legal requirements in regards to Health
and Safety in the workplace.
Employer and employee obligations under
Occupational Health & Safety (OHS) in the
workplace.
The importance of following OHS
enterprise policies and procedures.
Methods an enterprise can use to meet its
OHS responsibilities.

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 Essential Skills and
Knowledge:

‘Hazard management’ in the workplace;

identify a range of hazards
Requirements for maintaining personal
presentation standards with regard to
OHS.
Potential emergency situations in the
workplace and the action to take in these
events.
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 Essential Skills and
Knowledge:
Identify key security issues
Insurance requirements of an
enterprise to meet its legal and
moral obligations, including workers’
compensation and public liability.
Legal obligations to maintain
records of workplace injuries and
‘near miss’ reports.

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 Role of the National
Occupational Health & Safety
Commission

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OHS legislation Objectives
Reduction of work-related accidents.
Elimination of risks to health and safety at
work.
The protection of people at work against
risks to health and safety.
The provision for involvement of
employees in the identification and
management of health and safety issues.

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 What is a code of
practice?
A practical and flexible
guide for meeting OHS
standards in the workplace.
Examples include:
Manual handling
Hazardous substances
First aid

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 Health & Safety
Obligations in the
Workplace
Employer obligations (duty of care) for OHS
Maintain equipment
Train staff in the use of equipment
Ensure safe storage, handling and use of hazardous
substances
Provide adequate information, instruction and training
to enable employees to do their job safely

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 Health & Safety
Obligations in the
Workplace
Employer obligations (duty of care)
for OHS continued
Monitor the health of employees
Involve employees on OHS initiatives
Monitor, record and evaluate workplace
incidents.

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 Health & Safety
Obligations in the
Workplace
Employee obligations (duty of care) for OHS
Take reasonable care for their own, their
colleagues and the public’s health and safety
Cooperate with employers to comply with OHS
requirements
Report breaches of safety and potential risks
Work and behave in ways that are safe
Follow instructions and rules imposed by the
employer.

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 What is a duty of care?
In meeting the OHS obligations, employers
have a duty of care for both their employees’
and the general publics’ well being.

A duty of care is the responsibility one person

has for another, in the eyes of the law, for that
person’s health and safety.

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 Following Procedures for
OH&S
Developing OHS policies and procedures

Policies and procedures are developed

to help employers and employees meet
their obligations under OHS
requirements.

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 What is a policy?

The stated position an organisation takes

on an issue.
It can also be a standard, rule or
regulation.
An organisations policy usually forms part
of its overall goals to achieve OHS in the
workplace.
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 What is a procedure?
A procedure is a stated process
documenting how to carry out a task or
duty.
Usually a step by step guide that helps
ensure compliance and consistency in the
way a task is completed.
These include procedures for emergency
situations

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How do enterprises meet
their OHS obligations?
Policy and procedure development and
implementation
Workplace OHS officer
Designated work groups (DWG)
Health and safety committees

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 Workplace OHS officer
This role is carried out by a staff member
(in addition to their usual duties)
Initiates investigation of OHS breaches,
accidents and near misses
Responds on behalf of management to,
and reports on, OHS issues raised by staff

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Designated work groups (DWG)
A group made up of
management and
representatives for each
department or section within
an organisation, representing
the collective OHS interests
of all employees.
Their role is similar to that of
an OHS officer.
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 Health and Safety
committees
May have a similar structure to a DWG or be
comprised of management and other key
personnel (such as someone from an industry
body) with its role to monitor OHS issues
Works in a consultative manner to help the
organisation meet its OHS legal obligations.

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 OHS inspectors
Under OHS legislation, OHS inspectors
have the authority to:
Visit and inspect most work sites (in
response to a complaint or as part of
a strategy to improve working
conditions in certain industries)
Enter a work site at any time as
required or requested
Investigate an incident of serious
injury or fatality
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What can an OHS inspector do?
Take photographs and samples
Seize property
Examine and copy documents
Conduct interviews and enquiries
Seek assistance from technical experts,
interpreters or others
Issue Improvement Notices (INs)
Issue Prohibition Notices (PNs)

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What is an Improvement Notice?
A written directive requiring a person or
organisation to fix a breach of the law.

What is a Prohibition Notice?

A direction to an individual or
organisation to stop an activity that is,
or has the potential to be, a risk.

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 Hazard Management
What is a Hazard?
A hazard is anything that can potentially
cause harm.
What is Hazard Management?
The identification of potential hazards in the
workplace and the implementation of steps to
eliminate those hazards.

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 Hazard Management
Cont’d
What is a Risk?
A risk is the likelihood that a potential
hazard will result in injury or disease.
What is Risk Control?
Risk control is the elimination or
minimisation of the likelihood of an injury
occurring from exposure to the hazard.

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Types of hazards in the
workplace

Physical
Chemical
Manual handling
Psychological
General

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 Physical Hazards
Those hazards which can impact on the
body. For example;
Noise
Vibration
Heat
Cold
Ultraviolet radiation (usually from the
sun)

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 Chemical Hazards
How chemicals are handled and stored
can create hazards.
Types of chemicals include;
Poisonous or toxic; if ingested.
Corrosive; can burn the skin
Irritants; can inflame the skin
Explosive or flammable.

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 Manual Handling Hazards
Manual handling is the
physical manoeuvring of
any item
Pulling
Lifting
Pushing
Bending

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 Psychological Hazards
These are things that can impact on
our mental wellbeing.
Workplace stress is the most common
example.
Stress can be caused by;
Pressure to increase productivity
Lack of job security
Workplace bullying
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 General Hazards
There are numerous other hazards
that exist in any workplace.
It is the responsibility for employees
and employers to identify and
eliminate them.

Activity: Look around this class

room. What examples of general
hazards can you think of?

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 ACTIVITY
For each of the following jobs,
identify potential hazards.
Room Attendant – Housekeeping
Waiter / Bar Staff
Kitchen Hand
Reservations Clerk
Porter
Tour Guide

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 Minimising Risks and
Injuries
What is a Safe Work Practice?
The completion of tasks in a
manner that is safe.
Many enterprises develop
Safe Work Practice guidelines
to help employees work in a
safe manner.

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 Minimising Risks and
Injuries
Safe practices include:
Wearing personal protective clothing
Following OHS procedures
Reporting faults
Correctly manually handling
Cleaning spillages immediately
Correctly storing equipment and chemicals
Correctly using equipment

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 Ergonomics
What is it?
The science related to man and his work.
The applied science of equipment and furniture
design, intended to maximise productivity,
whilst reducing operator fatigue and discomfort.
Examples?
Ergonomic office furniture, such as chairs and
desks and telephones.
Correct posture
Correct lifting techniques

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 What is First Aid?
First Aid is the application of
emergency care, given
immediately to an injured person.
The purpose of first aid is to
minimise injury and possible
future disability.
In serious cases, first aid may
necessary to keep the injured
person alive until proper medical
help arrives.

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 First Aid – your
responsibility
Have a list of staff qualified to administer first
aid. Have this list near phones and on your
intranet or staff telephone directory.
Have emergency phone numbers kept near
the switchboard and telephones.
Know where your first aid kits are located.
Know what your first aid kits contain. Have a
qualified staff member take responsibility for
maintenance of this kit.

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 Personal Presentation
Standards
What is PPC&E? Examples include:
Personal Protective Uniforms
Clothing and Disposable and
Equipment (PPC&E) chemical resistant
gloves
are items used to
Face masks
protect employees
Hairnets
while performing
their job. Aprons
Glasses/goggles
Tongs
Trolleys

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Personal Protective Clothing &
Equipment

ACTIVITY:

List the PPC & E for the

event, tourism, &
hospitality
environments.

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 Emergencies

An emergency is Examples include:

an act or event Fire
that has the Bomb threat
potential to cause Natural disaster
harm to people or Accidents
property. Civil disorder
Gas leak

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 FIRE PREVENTION
LEGISLATION
All business must abide by specific measures to
be adopted for the prevention of fire.
These may include:
Emergency procedures
Training of all staff
Fire fighting systems
Displaying of emergency procedures
Adequate means of escape
Allocation of staff to take control during an emergency.

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Fires – origins, characteristics
and classes
Origin
EG: In hospitality environments, fires are most
likely to originate in non-public areas (kitchen,
storeroom etc).
Characteristics
All fires have three characteristics – they need
fuel, a means of ignition and oxygen.
Classes
Fires are classified by the type of fuel the fire
needs to burn.

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 Fire prevention
Everyone in the organisation is
responsible for fire prevention.
Be familiar with evacuation
procedures
Be familiar with fire fighting
equipment and its location
Report electrical faults
Correctly store flammable liquids
Don’t store combustibles
unnecessarily or carelessly

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 Fire prevention
Ensure rubbish does not accumulate
Extinguish cigarettes thoughtfully
Handle fats, oils and chemicals correctly
Never leave a kitchen unattended
Clean regularly

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 What to do in the event of
a fire emergency
Stop, think, act
Assist anyone in immediate danger if safe to
do so
Isolate fires by closing doors
Raise the alarm
Attempt to extinguish fires only if safe to do so
Remain calm
Report to designated assembly point

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 What not to do in a fire
emergency
Do not:
Endanger your own or someone's else’s life
Use lifts
Attempt to retrieve personal items or valuables
Ignore directions from emergency services
personnel or fire wardens
Panic
Enter a closed room if door handle or door is
warm

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 Security in
Events / Tourism /
Hospitality
Security is concerned with
protecting:
People
(customers/employees)
Assets (cash, valuables,
property)

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A security system may include:
Written procedures
Staff training in prevention and procedure in
the event of security breaches
Regular review of existing systems
Clearly defined lines of authority in the event of
security breaches
Reporting systems for security breaches
Evaluation of management of security breaches
after the event.

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 Security Issues
Security procedures
are likely to include: Safety deposit
Emergency boxes
evacuation Luggage security
Bomb threats Keys and locks
Armed robbery security
Suspicious people Disturbances
Access control Financial control
Premises security

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 Bomb Threat Procedures
1. Receiving the threat – follow company
procedures. Report incident to police.
2. The search – police and members of senior
management will usually search the
property.
3. The evacuation – may be taken
immediately, or after it has been
determined a bomb actually exists. Follow
same procedures as per fire evacuation.

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 Who is a ‘suspicious
person’?
Anyone who gives the impression that something
might be wrong by their looks or behaviour.
Be alert to people who
Rush off hurriedly when you look at them or approach them
Ignore you when you ask them questions
Attempt to access ‘staff only’ areas
Be alert, but not alarmed!

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 What is a ‘disturbance’?
Any event or occurrence that interrupts the
normal activities of an organisation.
Be alert to:
Loud arguments
Scuffles, violence
Intoxicated people
Take preventative/early action, e.g. in case
of intoxicated or suspicious persons.
Involve your supervisor and security staff if
necessary.

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 Keys control
Don’t say a guest’s room number out loud.
When a guest asks for their key by room number,
request their name, and check it against your
registration details.
Don’t stamp room numbers on keys.
Change locks if keys misplaced or stolen.
Restrict access to spare keys. Keep in a locked
area.
Have a key register for staff.

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 Hotel Guest Security
Key control measures
Options for storing valuables, such as in-room safes
Peep holes in room doors
Locks, latches, chains on room doors
Emergency procedures posted in rooms
Emergency telephone numbers directory in rooms
Restriction of information about guests
Checking of signature on credit cards against signature
on docket/voucher

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 Theft
Theft by employees; of money, products,
equipment, stationery, etc.
Good internal control measures can prevent a lot of this.
Theft and robbery by someone other than an
employee, e.g. customers taking things from their
hotel rooms, armed robbery or hold ups.
Business should have a robbery prevention strategy.

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 Insurance
Insurance is a way of
protecting the interests of a
business if anything goes
wrong, such as:
Fire
Theft
Injury
Property damage

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 What insurance should
organisations hold?

Liability insurance
Property insurance
Fire insurance
Loss of profits
Workers compensation

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What is workers compensation?
Workers compensation is a compulsory
insurance scheme designed to protect the
financial security of the employer in the
event an employee sustains an injury.
After an injury, an employee may be:
Financially compensated
Rehabilitated
A combination of both

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 Reporting requirements
All security breaches,
accidents, ‘near misses’ and
injuries in the workplace, no
matter how big or small,
should be reported to
management
and a written record kept.

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 What is a ‘near miss’?
A ‘near miss’ is an accident waiting to happen!
A ‘near miss’ is an incident whereby an injury
almost or could have occurred.
An employer is required to investigate near
misses and to reduce further likelihood of a near
miss occurring (by taking steps to fix the cause
of the near miss).

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What is risk management?
Risk management is the
identification of incidents that
occur as a result of the same risk

and putting in place measures to

prevent further occurrence.

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 Reporting injuries
All employers are required to maintain a
log of injuries and near misses that occur
in the workplace.
In the event of serious injury and fatality,
the employer is obligated to report the
event to their WorkCover Authority (who
conducts an intensive investigation of the
incident and the workplace).
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 Cost of Accidents

Human
Social
Financial
Psychological

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