CUSTOMER SERVICE

Warranty
Honoring
Example 1
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[DTE!
["ame!
[##re$$!
[City% State &I'!
Dear [ !
(e)ore a *+$tomer p+r*,a$e$ a [C+t-Rite ele*tri* .ee# trimmer!% ea*, one i$ p+t t,ro+g,
a rigoro+$ $*reening to en$+re t,at t,e ma*,ine i$ relia/le an# #epen#a/le0 We are $o
*on)i#ent o) o+r 1+ality t,at o+r .arrantie$ r+n )or a$ long a$ t,e *+$tomer o.n$ t,e
pro#+*t0
I ,a2e ro+te# yo+r letter o) [3+ne 4
t,
! in)orming +$ o) a pro/lem .it, t,e [trimmer! to
o+r pro#+*tion #epartment0 T,ey .ill re2ie. man+)a*t+ring pro*e#+re$ to i#enti)y
potential pro/lem area$0
We apologi5e )or yo+r in*on2enien*e0 Simply $en# +$ t,e /ill )or t,e repair$ an# .e .ill
reim/+r$e yo+ )or t,e *o$t$0
S,o+l# yo+ e2er experien*e anot,er pro/lem .it, t,i$ or any o) o+r ot,er [ele*tri* tool$!
$imply ta6e t,e pro#+*t to yo+r neare$t [C+t-Rite #ealer! .,o .ill repair it at no *o$t to
yo+0
Sin*erely%
["ame!
[Title!
~/
7 Explain t,e .arranty0
7 Tell t,e *+$tomer ,o. yo+ .ill ,onor t,e .arranty0