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Little Green Book
BIG MARKETING TIPS & TACTICS
for LANDSCAPE PROFESSIONALS
Ways to win loyal clients & crush your competition
The Little Green Book of Big Marketing Tips & Tactics for Landscape Professionals Copyright © 2009 by Chris Heiler All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means without written permission from the author. ISBN 978-0-692-00651-1 Printed in USA by 48HrBooks (www.48HrBooks.com)
And a special final thank you to my wife. Charlie.Acknowledgments I would like to thank my Landscape Industry colleagues and friends who brought life to my ideas and made this book a reality—your unique experiences and contribution take this book to a level I could not have reached on my own. who supported me throughout the entire writing and publishing process. This book would not have been possible without guidance from Anthony Daniels who edited and critiqued my writing. . Amy. as well as Amit Pant who patiently organized my writing into book format. and son.
” Chapter 3: Become the Expert #15: Back to School #16: Expert in a Day #17: Write Your Way to Success #18: “I’m too Lazy to Blog” #19: Advertising is Dead Chapter 4: Build Relationships that Matter #20: Show Me Yours.Contents Foreword Introduction Chapter 1: Earn Your Clients Loyalty #1: Behind the Curtain #2: ‘Tis the Season #3: “Don't You Forget About Me!” #4: Let Your Clients do the Talking #5: Giver's Gain #6: Giver’s Get Rewarded Chapter 2: Create Your Personal Brand #7: Plan Your Way to Success #8: Image is Everything #9: Be Remarkable #10: Your Branding Tool Box #11: Home Field Advantage #12: On Site and On the Road #13: The Specialist #14: “No. I'll Show You Mine #21: Let’s Meet For Coffee #22: Give. then Receive #23: More than Just Business i v 1 2 4 6 8 12 15 19 20 23 26 29 32 35 38 41 45 46 49 52 54 56 61 63 67 71 74 . Thank You.
Comes Around #26: A Win-Win-Win Proposition #27: Stick Your Name on It #28: Lead the Parade #29: If You Build It…They will Come Chapter 6: Develop Your Presence Online #30: Maximize Your Exposure #31: Your Marketing Hub #32: Your Personal Platform #33: The Real You in 140 Characters #34: The Future is Now Chapter 7: Leverage the New Rules of Advertising #35: If You Must… #36: Mail Your Message #37: An Automated Lead Source #38: There Goes the Neighborhood #39: Deliver Your Message Monthly #40: Just A Click Away Chapter 8: Showcase Your Portfolio #41: Take Your Work With You #42: Share With The World #43: Leave Your Work Behind #44: Become Your Own Publisher Final Thoughts Contributors Who is Chris Heiler? 76 81 82 84 86 88 90 93 94 98 100 105 108 113 114 117 120 123 125 129 133 134 138 140 142 147 149 153 .#24: Join My Network On LinkedIn Chapter 5: Sow Your Seeds in the Community #25: What Goes Around.
we are slow to embrace these changes. Getting business in the door was a big part of that journey. CAD. even today. We are still very much a grass roots. then try something else. In fact. and if something isn’t working the way it ought to. of course. I’ve always taken the same approach to my business as I did to landscape design. so. When most small companies used answering machines. it was a longer road. I never worked for the big firm until later in my career. Younger readers of this will have no idea what I’m talking about.Foreword hris Heiler reminds me of me. That’s changing. I hope that doesn’t make him cringe! Or make you toss this book directly into the trash! What I mean is—he is a student of the art. many landscape businesses have only a token web presence at best. as an industry. When I think back to an earlier time in my career. email. I had to blaze my own trail. C . many in this industry used answering services. cottage industry and many of us have not spent the time to learn how to use technology to our advantage. But when the Internet came along. For my part. or any of the other things that have become integral parts of business in the 21st century. for the most part. Building a business is a design process. Cell phones and faxes were just coming into mainstream usage. He is always looking for a better way. He’s also interested in helping the industry as a whole. but. The industry embraced those changes fairly quickly. I remember an industry that was behind the times in many ways. There is a significant element within our industry who are not comfortable with computers.
so you may as well learn from others! Chris Heiler has made it incredibly easy for you to gain many years of experience in one easy read! You cannot afford NOT to read this book cover to cover. In this book you will undoubtedly read things you already know. most of us don’t really understand what marketing is. In fact. And marketing is not advertising. Chris has assembled ideas from many experienced leaders in the industry. Do you need to spend a lot of money to get noticed? Nope. nature. This book is a great way to jump start your marketing efforts. web site copy. Return phone calls promptly.ii | The Little Green Book Many of us were attracted to the landscape business because we like the outdoors. You can’t live long enough to make all the mistakes yourself. But you may need to spend some. If writing is not your strength. is creating a situation where people want to buy from you. plants. to me anyway. Also. then find someone to help you write your letters. That means becoming visible and becoming desirable. and helping people solve problems. If you want to be perceived as a professional. and we don’t know how to market what we do. contracts and anything else you put in front of a potential client. Many of us don’t really do well on the business side of things. and answer the phone professionally. use technology as much as you can. Marketing. The fact that you took that step shows you are interested in getting better. In this industry. let alone how to do it! First of all. marketing is not selling. Dress professionally. Congratulations for buying this book. then you should do all you can to portray yourself as one. these simple things will differentiate you from much of the competition. But chances .
Foreword | iii are you will find at least a few nuggets that make it worthwhile. Tim Thoelecke. 2009 . FAPLD June. Keep looking for a better way.
Remove the 75% Mediocre Majority. President and CEO of Highland Outdoor in Kansas City. because—THE MAJORITY IS ALWAYS WRONG. you will meet industry superstars like Jason Cupp. If you were to put 100 landscape professionals in a room together. More recently. who I refer to as the Remarkables. spoke these words over 50 years ago. who continues to blaze a trail for other landscape design/build companies to follow. Why is this? These industry superstars understand that the majority is always wrong! They look at what the majority of companies are doing and instead of following along. including the landscape industry. you will learn the . Throughout The Little Green Book. you may simply look at what everyone else around you is doing and do the opposite. From large companies like Highland Outdoor. author and marketing guru Dan S.” E arl Nightingale. In this room of 100 companies.Introduction “If you have no successful example to follow in whatever endeavor you choose. a pioneer of the personal development industry. they blaze new and unique trails for themselves. this mediocre majority can make up as much as 75% of any industry. In my estimation. and you will be left with the bottom 20% and the top 5%. only 4 or 5 will stand out among the crowd and be considered remarkable. you are likely to find three general groups of individuals and companies. Kennedy coined the term Mediocre Majority succinctly describing the vast undistinguished middle of any industry or profession. to small design boutiques like Susan Cohan Gardens in Chatham New Jersey.
You must be consistent. you need to stand out in the overly crowded marketplace we call the Green Industry. The primary goal in writing this book was to bring together some of these remarkable individuals in order to learn from them directly and incorporate their real world marketing strategies and experiences into our own businesses. however.” These words were written by Lucius Annaeus Seneca.vi | The Little Green Book exact marketing strategies that have helped these companies build their brands. His words are strikingly relevant to our economy and industry today. My hope is that after reading this book you will be on your path to joining the ranks of the Remarkables. You cannot kick your marketing efforts into high gear only during a tough economy and expect a handsome payoff. Marketing yourself and your business takes constant effort. while fortune is bestowing favours on it then is the time for it to be strengthened against her rebuffs. don't put forth the continual effort required. You Can Be Different To be successful. Only a tiny percentage of landscape industry professionals are truly passionate about marketing themselves and their businesses. The Time is Always Now “It is in times of security that the spirit should be preparing itself to deal with difficult times. A Mediocre Majority also exists with regards to marketing in that most landscape professionals understand its importance. good times and bad. The marketing . a Roman stoic philosopher. early in the first century AD.
I wish you much success in your marketing journey.Introduction | vii strategies and case studies put forth in this book will enable you to do exactly that. will be more relevant to landscape designers than lawn maintenance contractors. so look for the few nuggets you can quickly implement and master. That said. Be different! Chris Heiler July 2009 . such as video and other downloads. Second. Take advantage of these additional support materials and resources. So how can you get the most from this book? First. Implementing just one or two of these tactics could lead to huge gains for your company. This book will lead you to other complimentary support materials. Ultimately. you will decide which marketing tactics are relevant to your company and current situation. that expand on specific tactics enabling you to implement these strategies more easily and successfully. This would certainly lead to serious overload. This book was written for all professionals within our great industry. don't worry about trying to implement each of the 44 marketing tactics. each and every tactic will not be relevant to everyone. Chapter 8: Showcase Your Portfolio. and then build on those moving forward. I wrote this book to be treated as a “stepping stone” in your marketing journey. For example. Shortened URL’s have been included throughout the book so you can easily access these valuable resources.
Your return on investment will be well worth it. We've all heard the old adage that it costs five to seven times more to get a new customer than to cross-sell an existing customer. A “collect the check and run” mentality won't secure the loyalty of your clients. raving fans? Your marketing efforts should begin by focusing on your existing clientele. E . If this is true. Why? Because this is exactly what your clients expect from you! Ask yourself this: Are satisfied clients good enough for you? Wouldn't you prefer clients to be ecstatic.CHAPTER ONE Earn Your Clients Loyalty arning your client's loyalty is an on-going process which requires cultivating your relationship beyond the job site. This chapter will help you develop that process and secure the loyalty of your clients. while others will need to create a more deliberate process for your company. and money. Fostering this type of relationship will come very natural to some of you. to earn your clients admiration and loyalty. Good customer service and quality workmanship leads to satisfied clients. why do so many companies in the landscape industry put all of their focus on “getting the next big job”? Let them—you are different! It will take effort.
Is there a charitable event or fundraiser that you are passionate about? Why not get your clients involved? Relay for Life is the American Cancer Society’s signature event in which . Many charitable organizations host annual benefit dinners in which you can sponsor a table and bring guests. This concept can be scaled to any budget level. Wine festival anyone? For around $600 (in my experience) you can purchase a table for 10 giving you the opportunity to wine and dine four pairs of clients for the night. What can you do? Many companies host an annual client appreciation party at their place of business. A great way to forge this relationship is by hosting an annual event for your clients. If you work out of your home. What’s most important is that you are scheduling valuable personal time with your biggest fans. then take your clients to the party! This is a great strategy for sole proprietors. you must build a personal relationship with them beyond the project site. there is no cleanup! If you don't want to throw the party. What's the key to sales and earning referrals? Simple—get people to like you! The only way this can happen is if you let clients behind the curtain and get to know each other personally.2 | The Little Green Book #1: Behind the Curtain To secure the loyalty of your clients and turn them into advocates for your business. The Gardening Angel in Grand Rapids Michigan rents a banquet hall at the local botanic garden to host a catered meal for their clients. Besides the wonderful ambiance of the gardens. you also have options.
as well as their clients.Earn Your Clients Loyalty | 3 teams of people camp out at local schools and parks and take turns walking around a track for 24 straight hours. Local businesses sponsor teams and include their friends and families. . it will help develop a close personal relationship. More importantly. Showing your genuine appreciation for your clients by involving them in these special events will lead to powerful word-of-mouth marketing and an increase in referrals. In the process. I can't think of a better way to bond with your clients while helping your community in the same instance. participants are raising much-needed funds to fight cancer and raise awareness. as teammates.
4 | The Little Green Book
#2: ‘Tis the Season
Each year leading up to Christmas, I'm swimming in a sea of greeting cards. I'm sure it's the same way for you. Here's how I personally process this mail: If the card has a personal, handwritten note and signature, I keep it through the holidays. If the card has a generic printed message and signature, it automatically finds the trash can. I like to see actual effort and genuineness when someone sends me something. I don't like being just another mailing label spit out of a printer. If you currently treat the holiday season as just another mundane, annual marketing task by sending generic cards, you should not waste your time and money. Your client will spend three seconds reading your card and then you will be completely out of their mind. Lucky for you, most companies follow this ineffective strategy. If you can be one of the few who does things differently, you will be much more appreciated and memorable. Stand out from the crowd If you send Christmas cards to your clients, don't be dull like everyone else. Add a personal note specifically for your client and personally sign the card. If you choose to spend time on this type of thing, then do it right and be sure that you are going to capture your clients attention and that they will feel your gratitude. Here's a tip regarding holiday cards: send your cards before Thanksgiving so your clients get your card first. You will also avoid being just one in a hundred. If you really want to stand out and be remembered, go beyond greeting cards and give your clients a holiday wreath or
Earn Your Clients Loyalty | 5 an actual Christmas tree like I’ve known many landscape professionals have done. I've also heard of many giving away turkeys for Thanksgiving and pumpkins before Halloween. Be genuine in whatever you choose to do for the holidays. This is a time to show your appreciation for those who have helped you throughout the years.
If you are sending greeting cards during the holidays, why not do it in a way that ensures you stand out from all others? Use an online service such as Enthusem.com which automatically sends personalized, printed greeting cards. What makes Enthusem's service so unique is that each card contains a link, called an “attachment”, directing your client to a unique web page. How can you leverage this unique technology? Gather your employees together and shoot a short video thanking your clients for their business. You can upload the video to YouTube.com or your company website. When your clients receive their card, they will go to the link included and see the video of your employees personally thanking them! The time invested is minimal and the cost per greeting card is approximately $2.50 each. I’m sure you can come up with many other unique ideas for this service as well.
6 | The Little Green Book
#3: “Don't You Forget About Me!”
As with most things in life, sometimes the simplest gestures reap the biggest rewards. This is especially true when it comes to the relationships with your clients. You all understand how important it is for your clients to remember you. You want them to keep you "top of mind" so they can speak positively of you and refer you to their friends. Well, guess what? Your clients don't want you to forget about them either! I mentioned previously how many service professionals have a "collect the check and run" mentality. This only leads to shortterm gains. With just a small bit of effort, and even less money, you can reap rewards for the long term by keeping your clients top of mind. I'm talking about reaching out to your clients for their benefit, not necessarily yours. Staying in touch Every client is unique—they have different personalities, interests and tastes. You need to have a good understanding of each client in order to know when and how to reach out to them. Many of my clients appreciate it when I stop by to walk their garden with them. This is a great way to catch up with a client by spending some time with them. You can also give them some tips and advice as well as spot problems they may be having in their garden. I also like to share information that may be of interest to them such as news clippings or photos of gardens they would enjoy. I typically email or fax these. If you are fortunate enough to have one of your projects featured in a magazine or
Earn Your Clients Loyalty | 7 newspaper. that you know they would appreciate. Don't you love getting referrals from your clients? I certainly do. You will learn how to do this in tactic #44: Become Your Own Publisher. Your clients will work extra hard to refer you if they know you are working extra hard to refer them. or they may even be featured in a special interest story. Keep your clients needs top of mind. They will be flattered that you noticed and took the time out of your day to acknowledge them. but more importantly referring business to them. such as a comic or video. . You can also share something fun. This is easier and less expensive than you might think. always look to give first with no other agenda. Have you ever given your client a referral? This can mean referring other service providers. It's all about being genuine—your clients will notice. Take some time to write them a personal note and send them the clipping. Why not brighten up their day by sharing a laugh? Occasionally your client’s accomplishments may be highlighted in a local publication. When keeping in touch and reaching out to your clients. your clients will be thrilled when you share this with them. Author's Resource ----------------------------------------------------------------------- If you want to be memorable and stay top of mind. Who wouldn't be flattered by this gesture? Your client would no doubt place this on their coffee table and show it off to friends. consider publishing a before-and-after book for your best clients chronicling the evolution of their garden.
but it was their logical. The best testimonials are very specific and speak to one point.”. A strong testimonial from a client carries much more credibility in the mind of a prospect than hearing the exact same statement from you firsthand.John and Paula Thorpe In order to get powerful testimonials like the two above.James and Donna Turner “We ultimately chose to work with Smith Brothers Landscaping because of their design process. Here are two good examples: “Donna and I absolutely loved working with Jason on the design for our new outdoor kitchen. A testimonial is nothing more than a written or spoken statement from a customer. One way to do this is by collecting testimonials from your clients. This will only lead to a very general statement such as this: . then they're good enough for us!” The key to using testimonials successfully is in how they are crafted. Don't leave it up to them. Ask them if they can provide a testimonial about one specific point. for example.”. step-by-step process that set them apart from the other companies. We knew they were talented designers. extolling the virtues of a product or service. His design and awesome ideas were way beyond what we expected. “If Bob and Shirley Jones were happy with their services. you need to leverage this loyalty.8 | The Little Green Book #4: Let Your Clients do the Talking Once you have a following of ecstatic fans. you need to guide your client’s writing. as were others we spoke to. We got much more than just a kitchen. Testimonials also create powerful social proof. we ended up with a space where our family can gather and share the stories of our day.
as will an actual photo of your client beside the testimonial. letters or cards you have received from clients. These can be from. emails. Always ask for permission to edit the testimonial. Seeking testimonials from wellknown and highly respected individuals in the community also contributes to the quality of the testimonial. It's much better to have fewer. builders and landscape architects. or if you worked for homeowners or with an architect. to-the-point testimonials are all you will need. Testimonials from these individuals give you even more credibility and social proof. Use the actual hand-written notes. newsletters and in print advertising campaigns. You can also include your testimonials within your portfolio. Get the testimonial when you are “top of mind” and your client is happiest. more powerful testimonials than to have a bunch of generic statements. Your testimonials can be used on your website. and then seek approval after your editing. I've found that the best way to get a strong testimonial is by asking for it immediately after completing a landscape project. This is true whether you just did a design or a complete installation. but from other respected professionals you have worked with such as architects.Earn Your Clients Loyalty | 9 “We enjoyed working with Smith Brothers Landscaping on our project. You will not need a testimonial from every client. They were extremely pleasant to deal with and we are really happy with the quality of their work. This creates more authenticity. Remember. Four or five powerful.” Quality over quantity It's all about quality when it comes to testimonials. blog. it's all about quality. not only homeowners. .
We had to schedule a specific time with each client. NJ Pamela Dabah—Dabah Landscape Designs On my company website. We had no other choice but to move forward because of the planning and organization that went into this. and many clients have commented that the testimonials made a positive impression. along with a tripod and a wireless microphone. Unfortunately. and would you recommend us to others?” A Sony PD170 video camera was used. They said hearing real people give honest testimonials helped them make their decision. Most of our leads and sales have come via our website. “How was I to work with personally?” and “We're you satisfied. I added the video testimonials to the home page. The camera man actually asked my clients questions which I prepared for him. and coordinate this with the camera man's schedule. We have gotten numerous compliments ever since. we made CD’s which we gave to friends and potential clients. From the original video recordings. My husband is a video producer and came up with the idea of video testimonials from clients rather than traditional written testimonials.10 | The Little Green Book Case Study ----------------------------------------------------------------------------------------------------Morristown. I contacted the clients I thought would be most open to the idea and received 100% enthusiasm for the project. I've posted a video of clients giving me testimonials. My questions were: “How exactly did you find my company?”. Nothing beats the . When updating my website. These questions allowed for my clients to respond creatively and personally. “How was our work throughout the duration of your project?”. the day we organized the taping turned out to be cloudy.
You can view the video here: http://bit.ly/2xziXj .Earn Your Clients Loyalty | 11 emotion in the voice of someone telling you how good your services are.
. Having a system in place is helpful. The first step in building a business based on referrals is to recognize that there are different groups of people who can refer business to you. employees. professionals such as architects. In my opinion. Also. realtors and interior designers and allied professionals such as subcontractors and suppliers as well as other landscape professionals who may be your competition. workmanship and pricing. referrals are earned organically through your everyday actions and how you conduct your business as opposed to following a structured referral system.12 | The Little Green Book #5: Giver's Gain I do not know anyone who does not value referrals or who would not like to build their business primarily from referrals. Referrals are valuable for many reasons including the fact that the leads are typically pre-qualified—the prospects are aware of your processes. These groups include current and past clients. but you should remember that there is no best way because everyone is unique in how they give referrals and how they respond to being asked for referrals. Referrals from your best clients are typically like-minded individuals which removes some risk from the design/build process for both parties. your cost per lead is much less for a referral versus other marketing strategies. You will need to create a unique plan for each group. Encouraging referrals from your clients will be different than with architects. family and friends.
Are you simply a “Landscaper” or are you a “Landscaper who specializes in (insert your niche)”. Giving a referral is an art form. This is often referred to as your “Unique Selling Proposition” (USP). You must put the needs of others before your personal needs. . Work to recognize these individuals and instead associate yourself with those who freely help others. not to be confused with giving a lead. Next. Another key to earning more referrals is being able to clearly explain to people what it is that you do. be sure to manage your time wisely when trying to earn referrals. In order for someone to refer you. Some people just do not give referrals. Not everyone will be open to referring your services. It is best if you can connect the two individuals personally. This comes quite naturally for some while for others it may require a shift in mindset.Earn Your Clients Loyalty | 13 Put yourself second The most effective way to earn more referrals is to follow the Law of Reciprocity and give first. The key is to always be alert and recognize an opportunity when you can help someone. especially face to face if circumstances allow. they must first clearly understand exactly what you do and how you are different from your competition. You should always try to do the prequalifying for the person you will be giving the referral to. Your contact does not want to chase a bad lead. so do the work for them.
such a book exists.ly/pwAjZ . You can purchase The Referral Advantage here: http://bit. written specifically for the Landscape Industry. Fortunately. I highly recommend reading Jeffrey Scott’s book The Referral Advantage—How to Increase Sales and Grow Your Landscape Business by Referral! Jeffrey is a Green Industry consultant with years of experience and a proven track record when it comes to earning referrals. The topic is so broad and deep it commands its own book dedicated to the topic.14 | The Little Green Book Resource Author’s Resource ----------------------------------------------------------------------- I can only spend a minimal amount of time discussing how to earn referrals in this book.
Second. For example.Earn Your Clients Loyalty | 15 #6: Giver’s Get Rewarded Loyal customers are happy customers and we all know happy customers refer us to their friends. You can offer incentives to employees. Some people are motivated by money while others are motivated by knowing they simply helped someone build their business. Again. which means rewarding each individual in a unique way. the key is to be memorable. not because they will be compensated. . Your program must be flexible and factor this in. you want people to refer you because they love your service and trust you. Your program need not only apply to clients. First. Setting up your system There are many ways to reward someone for a referral. If handled properly.000. but it ensures you stay top of mind with the client. One way to encourage referrals is by offering a referral rewards or incentive program. The most important reason to reward someone is to show your genuine appreciation for the referral. you also have the chance to form a memorable impression with your client. a referral that delivers a client worth $10. recognize that each person is unique and is motivated by different things. The incentive should also be in alignment with the quality of referral. There are two considerations to keep in mind when developing an incentive program.000 should be rewarded differently than a client worth $100. friends and allied professionals for referring your services. A rewards program not only encourages more referrals.
tickets. I immediately add the prospect and the referral source to my spreadsheet. the more memorable. Many highend clients respond to this better than they would if I offered them cash.ly/pwAjZ . You can purchase Jeffrey’s book here: http://bit. Just remember: the more unique. Resource Author’s Resource ----------------------------------------------------------------------- Again. When I receive a referral. I then send a thank you note to the referral source. I highly recommend Jeffrey Scott’s book The Referral Advantage—How to Increase Sales and Grow Your Landscape Business by Referral! Chapter 9 of his book covers incentive systems extensively. gift baskets and memberships are also rewards I have seen used. I use a simple spread sheet to track referrals I receive. I believe it’s important to acknowledge the referral immediately. offering monetary incentives is a motivator for some. I keep a list of unique ideas that I can use for rewarding referrals. One of the unique ways I reward clients is by making a donation to a charity of their choice in their name. Gift certificates. Keep in mind. Other ways to reward referrals are by offering discounts on products and services or free enhancements like seasonal color change out’s. but can be distasteful to others. If I secure the prospect as a client.16 | The Little Green Book Setting up a rewards system is easy to do. I reward the referral source after the project has been completed and after I’ve been compensated.
(2) Employees. Who else within each group could be a good referral source? Is there someone outside your circle who could be a good referral source? For example. (4) Subcontractors and (5) Allied Professionals. (2-3 hours) Divide your contacts into distinct groups—(1) Friends & Family. Can you host a client appreciation party? Do you just need to call more often? Whatever you decide. add it to your schedule and follow through. These are your most loyal clients and those most likely to refer your services. Determine how you are going to spend more personal time with these people. (3) Current & Past Clients. Write down a different subject for each to speak to so you end up with three or four unique and specific testimonials. Email each client with your request and follow up with a phone call.Earn Your Clients Loyalty | 17 What You Can Do Right Now: (1-2 hours) Identify your biggest fans. (1-2 hours) Identify three or four clients who would be willing to give you a testimonial. is there a local realtor you would like to meet? Concentrate on these individuals and ask yourself if you could provide referrals for them. Identify the three to five people within each group who currently provide you with the most referrals. How can you encourage these people to refer you more often? .
Your brand is a reflection of all that you do—your work. companies need to separate themselves from the pack. How is your company perceived in your marketplace? A brand associated with a product or service has certain qualities and characteristics that make it special or unique. This is critical to understand because your image follows you everywhere. The more unique and memorable you are in the eyes of your customers. You might only have one chance to get this right. the more repeat business and qualified referrals you will earn. are placing greater importance on crafting an image and brand that stands out in the community. as well as individuals. customer service. Businesses of all sizes. behaviors. Building a strong and memorable brand is one way of doing this. employees. etc. Because once you are perceived to be a certain way.CHAPTER TWO Create Your Personal Brand randing is not unique to corporate America anymore. it is very hard to change those perceptions. Why is this? With more competition than ever in the landscape industry. your image is how you are perceived in the community. Positively or negatively. What specific characteristics make you and your company unique? B .
Here is an example of a well thought out goal: “I will grow my business by increasing revenue 50% in the first 6 months of the year”. whether it's one day or one week. I know—booorrrriiing! You will not have the success you strive for without setting goals. you should be able to track the progress towards achieving your goal. . I personally set quarterly goals for my business. How can you define what success means to you if you don't have goals? The most important thing you can do for yourself and your business is set aside time. Second. if you accomplish them. First. will have the greatest impact on your business? Having fewer goals allows you to be more focused and it is also much easier to track your progress. Third. Ask yourself. Based on my experience setting goals. I should also add that less is best. I've found three things to be critical. your goal should be as specific as possible in order to create actionable steps to achieve it. you should be able to establish deadlines to force action and create urgency. what one or two things. to identify your goals for an upcoming specified period of time. Most people are comfortable setting goals on an annual basis or even longer range. Here is an example of a poorly established goal: “I want to grow my business this year”.20 | The Little Green Book #7: Plan Your Way to Success Your marketing efforts must begin with two things—specific goals and a step-by-step action plan.
Think of your calendar as your marketing boss standing over your shoulder constantly reminding you of your marketing responsibilities each and every day. next you will need the step-by-step action plan required to achieve your goals. You've written your goals. Taking the time to write a marketing plan will help you organize your thoughts into clear actionable steps and will serve as a guide that you can refer to each and every week to keep you on track. In my experience. developing a marketing plan is pretty simple and an enjoyable process. This focused goal will now set your thoughts towards building a step-by-step plan to accomplish it. I now find that creating a marketing calendar as a complement to my marketing plan is a great way to stay organized and keep me on track toward my goals. The plan will also allow you to develop a realistic marketing budget for your company. now what? Now that you have a clear understanding of what you want to achieve through your marketing efforts. Without them. your company can drift in different directions instead of staying focused. Creating goals will help you formulate and clarify in your mind what is important to you and your business. The second example is specific by stating the actual percentage of growth and identifying a deadline.Create Your Personal Brand | 21 The first example is purely wishful thinking. We get busy working in our business instead of on our business and things slip by us. I'm sure this is the case for many of you. . The most difficult part is executing the plan (this is one reason I now plan quarterly).
22 | The Little Green Book Author's Resource ----------------------------------------------------------------------- I've produced a step-by-step video showing you exactly how I create a marketing plan and calendar using two free online tools.ly/3euHnB . I use a combination of Google Calendar and mind mapping software to plan my marketing strategies.ly/4skmer Google Calendar: http://bit.ly/lyh0y MindMeister mind mapping software: http://bit. You can view the video here: http://bit.
whether a project site or a night club. Employees lounging in camping chairs. in a front yard eating lunch. Employees telling tales of their drunken weekend adventures under an open window for their client to hear.Create Your Personal Brand | 23 #8: Image is Everything Many of the most effective marketing strategies in this book cost very little money to implement. even if only subconsciously. Just imagine what can happen off site! Here are a few I have witnessed: • Drunk employee at a casino wearing company attire. Wherever you and your employees go. which ended up in a neighbor’s lawn. Additionally. Employees leaving trash from their lunch in a parkway. But. Below is a partial list of behavior from landscape professionals that I have witnessed personally that has created a negative impression in my mind: • • • • Employees drinking beer in their company truck during lunch hour. as with this strategy. . with radio blasting. you are not the only person who represents your brand. when your brand can either be positively or negatively impacted simply by what you wear and how you speak. these four behaviors all occurred on site and by employees (three just on lunch break). your brand follows along. You may not even consider some of these strategies marketing. and they will form their impressions based on that interaction. I felt this worth covering. Notice. People will remember your branding. If you have employees. they are either advocates for your brand or destroyers of your brand.
Because of this. Here are others I have witnessed that happen every single day: • • • • • • Foul language on site Negative attitudes on site Poor grooming habits and dress Smoking on site Wearing dirty shoes in the clients home Using shrubs as toilets You should be able to see how this behavior can absolutely destroy your brand that you have worked so hard to build. they represent your brand as well! Have you looked in the mirror lately? Presenting yourself as a true professional reaps huge rewards. your clients. be able to charge higher rates and earn more revenue . Oh. A group of employees. community leaders and other professionals will recognize your positive and professional behavior. you will attract a higher level of clientele.24 | The Little Green Book • • A group of drunk employees piling into a company truck at the local watering hole. in a restaurant telling distasteful stories I realize the above behaviors are extreme. not destroyers. You need to create advocates. This is why it is so important to hire the right people. and if you hire sub-contractors. and instill your company values in them. in full company attire. These folks will understand that you hold yourself and company to a higher standard than your competitors. Just as people notice negative behaviors.
just a little common sense. how you send invoices and to how you organize your design and sales process. it all begins with integrity. not the person who drinks beer in their driveway at lunch time. This can include everything from resolving warranty issues to just showing up on time. If you can simply show up when you say you are going to. Your actions must match your words. this attitude needs to be balanced with a bit of candor and reality. Clients don't want to work with someone who is negative and who doubts their own abilities. What do you see? .Create Your Personal Brand | 25 and referrals. or that their ideas are not appropriate for the given situation. This can include everything from how you answer the telephone. What does the word professional mean to you? What are the qualities of a professional individual or company? For me. A true professional is able to look a prospect in the eyes and explain that their budget does not match their dreams. or systems. These processes make your clients comfortable and instill confidence. Your company processes. Your clients want to work with the person who shows up on time with a positive attitude. What you see in the mirror is exactly what you will attract! It does not require a lot of effort and money to create a professional image. also contribute to your professional image. Put your company in front of the mirror. At the same time. you will separate yourself from 90% of your competition! I also find that a positive and confident attitude contributes to your professional image.
and doing what you say you will do all the time. you may only need to meet your client’s expectations. If you can do these common sense things you will be ahead of your competition. the contractor replaced the tree without any nudging from the client. going beyond your clients expectations is even better. I witnessed a great example of this recently: A landscape contractor noticed that a large evergreen tree was dying in a newly installed landscape. Most companies offer a good. Instead of waiting for the customer to call about the tree. Because of this. Others consistently deliver flat-out lousy service to their customers. This does not need to be difficult. How hard is that? Being remarkable can simply mean being on time consistently. not great. When it comes to being remarkable.26 | The Little Green Book #9: Be Remarkable Your customer service is as much a part of your brand as your company name and logo. I simply mean that you need to do better than the mediocre majority of companies. level of customer service. in this case. you need to separate yourself from the competition and offer a higher level of customer service. When I say “Be Remarkable”. follows you wherever you go. This is remarkable customer service. Of course. mostly built by how you treat your customers. Your reputation. . returning calls and handling issues promptly.
That said. starting at the top. is only as strong as your weakest link. her same level of service and attitude did not permeate throughout the entire company. There is a sub-division of 60 homes in affluent Westchester County. Once an issue left her desk there was absolutely no guarantee that it would be handled appropriately. This was critical because she was often the first point of contact with our company. I have been designing and installing residential landscapes for the past 25 years. 30 miles north of New York City. I once worked for a large landscape design/build firm that had the most friendly and responsive receptionist answering the phone. NY Steve Griggs—Land Design Studio. Your client will not hesitate to refer you because they know you will treat their friends exactly as you treated them. Case Study ----------------------------------------------------------------------------------------------Blauvelt. I do not recall how I got the . and reputation. Our clients absolutely loved her. I rely solely on word-of-mouth to generate business. Inc. This is one of those cases where your customer service.Create Your Personal Brand | 27 Who is your weakest link? This mentality needs to permeate throughout your company. in which each home is worth well over one million dollars. Doing what you say you are going to do. when you say you will do it. mainly in the affluent suburbs of New York and a few rooftops in Manhattan. even more so than the quality of your work. This level of trust will lead to more referrals. builds trust between yourself and your client.
Because it is a small neighborhood and everyone knows each other. This showed my integrity and that my word meant something. The first little job we did was a simple $5. This is what my client remembered most about working with me. What I've learned is that the small things matter more than the big. residents rely on each other for referrals to good. and exactly when I said I would. even if you only have to replace a 3 gallon plant. which the client absolutely loved. especially in New York! . a small azalea bush died shortly thereafter so I promised to replace it. If you tell your clients you are going to do something. qualified contractors. by all means follow through because that's what they will remember. even more so than the beautiful planting job.000. It's all about trust and integrity.000 planting installation. I believe the dead azalea was a big factor. and when you are going to do it. And that is exactly what I did.28 | The Little Green Book first “little” job in the sub-division. but what has transpired since is quite amazing. I was referred to the neighbors and the jobs just kept getting bigger! I have been working in this same neighborhood for the past seven years and have completed eight other projects ranging from $75. However. From this simple deed.000 to $235.
and at the same time. differentiate yourself from your competition. I'm now on the other side of the fence. not your company. The word gardens evokes different imagery in the minds of prospects. Also. or Fountainhead Gardens in my case. I would bet 70% of my clients cannot remember . Your company name has the potential to instantly identify who you are to your prospects. But here is what I've learned: your clients want to do business with you. Six years later I'm on my second name and third logo. I share this personal experience because I feel that selecting an appropriate company name is the most important first step in building your brand. There is only one company with the name of Susan Cohan Gardens. choosing to use the word “gardens” over “landscaping” was not arbitrary. I once thought that having a name like Greenview Landscaping. I also thought that having a name like this would allow for greater future growth. I still don't feel like I've gotten it right. created the impression of a larger. Maybe this was just the designer in me. I remember the most enjoyment coming from selecting a company name and designing my logo and business cards.Create Your Personal Brand | 29 #10: Your Branding Tool Box Thinking back to when I first started my landscape design firm in 2003. more professional company. Here is a comparison to illustrate my point: Greenview Landscaping Susan Cohan Gardens There are hundreds of companies with a generic name like Greenview Landscaping. While once believing that using your personal name was a bad choice.
Here's another tip regarding your choice of icon: avoid using cliché images that everyone else in our industry uses. they refer Chris Heiler. Use your logo in a consistent manner and use the same colors and typeface in all of your marketing materials. which along with your company name and icon make up your logo. your logo should clearly identify what you do and for whom. They don't refer Fountainhead Gardens to their friends. Sometimes just the right company name in a nice typeface is all you need. There is no rule that says you must have an icon and tagline. What tools you choose are entirely up to you. This is typically accomplished by using a tagline. Try to stick with using only two colors. and nothing else. The most important thing to remember is to be consistent when presenting your brand. Beyond your logo. Try to keep your tagline between six and eight words and use an icon that can be drawn easily. brochures. you want to differentiate yourself from your competition.30 | The Little Green Book my company name. three at the absolute most. . I have business cards and company letterhead for my company. there are the other standard branding tools that most companies utilize such as business cards. postcards and letterhead. Remember. for example. You want a logo that can be reproduced well across all formats including online and in print. an image of a tree. Designing your logo While your company name identifies who you are.
sometimes as low as $100. Hire a professional to design your company logo. This does not have to be expensive.Create Your Personal Brand | 31 Author’s Resource ----------------------------------------------------------------------- Your logo is the single. graphical image that represents your company and brand. letterhead and envelopes all at a very competitive price. I've had great success finding freelance design help using Elance. You can hire a freelance design professional to design a logo for less than $250.com. You have to get this right—do not hire the kid down the street or your brother's best friend's wife. Not only can these freelance providers design your logo. they can also design your business cards. .com and 99designs. Not only does a professional have the creativity needed. they also have the ability to create the logo in the various formats that are adaptable across all mediums online and in print.
business owners and community leaders alike. because your business location can be leveraged for purposes beyond managing the day to day operations of your company. Whether you are a company of 100 employees or a company of 1 (see the Case Study that follows). This is your brand in plain view. This is reassuring to your prospects and clients and can lead to a higher level of trust early in your sales process. From a marketing standpoint. you can create home field advantage with your place of business.32 | The Little Green Book #11: Home Field Advantage Have you ever considered your place of business to be a marketing tool? You should. One of the best ways I've seen companies utilize . Building and maintaining a bricks-and-mortar operation requires an enormous investment of time. I will discuss how your website should be treated as the hub of your online marketing efforts. recognize your company name because you have chosen to do business in their town. It's proof that your business has had success and that you are not a fly-by-night company. your place of business (POB) gives you credibility and showcases your professionalism. Your POB is also a great opportunity to showcase your design skills and creativity in the form of display gardens. Home owners. energy and money. Your Marketing Machine In a later chapter. because of this. Your POB can be the hub of your offline marketing strategy. This is your footprint on the community. I've witnessed many fine examples of this from landscape professionals. you should try to maximize your operation's marketing potential.
ft. I once worked for a large landscape design/build firm who hosted an annual party for their clients. Another company does this by serving as a drop off point for the Toys for Tots program and local food drives. The ideas for these how-to seminars are endless. subcontractors and employees. is by offering weekend workshops to homeowners. Author’s Case Study ----------------------------------------------------------------- Chris Heiler—Fountainhead Gardens Zeeland. They have even used live radio remote broadcasts to promote the event. This was a great way for the company to show their appreciation and gratitude while at the same time enabling the guests to get acquainted with one another on a more personal level. studio and my showroom which is 650 sq. I use the showroom space to display my collection of garden ornament and site furnishings that I incorporate into my design projects . so I don't require a large space for landscape materials or equipment. I'm an independent designer and general contractor without employees.ft. It's all about reaching out and engaging the local community.. I've seen companies offer workshops from How to Design a Rain Garden to How to Prune Your Trees and Shrubs. Another company hosts an annual open house for the community where they combine workshops.Create Your Personal Brand | 33 their place of business. Your employees can teach these workshops or you can bring in outside experts. events for children and a daylong sale. The space is divided into my 250 sq. MI I lease a 900 square foot space in a historic building in downtown Zeeland.
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(This is not a retail store). The building’s owner and I restored the space to its original look, which includes interior walls of brick, a tin ceiling and wood floors. The historic feel and design of the space is a perfect setting for the classical garden ornament I display. I use my place of business mainly as a qualifying tool, not as a primary way to market my business. My first meeting with a prospect is always at my studio. Insisting on this is a great way to qualify prospects. If the prospect is interested in working with my company, they will have no issue meeting on my terms. I've found there to be numerous advantages to hosting the first meeting at my studio. Most importantly, meeting at my studio, on my terms, gives me more control of the situation versus meeting at a prospect’s home. Also, having the space re-affirms that we are a professional organization just like other professionals such as architects and attorneys. Next, the studio and showroom give me instant credibility because the unique, creatively designed space serves as a reflection of what the prospect can expect in our design work. Finally, the comfortable environment lends itself to presentations. There is plenty of room to spread out plans as well as a 32” flat screen monitor to display numerous photos. My closing percentage is now much higher since I've been using my place of business to meet with clients. The size and quality of my projects have also increased dramatically. You can see a photo of my studio here: http://bit.ly/26jDQ3
Create Your Personal Brand | 35
#12: On Site and On the Road
For many landscape professionals, their single greatest lead source is their fleet of vehicles on the road. This makes complete sense—your vehicles are basically billboards with wheels touching potential prospects multiple times. In the previous tip, I discussed utilizing your place of business as a marketing tool. The same can be said for your fleet of vehicles. While your POB is stationary, your vehicles carry your brand into the community and directly to your job sites. Don't underestimate the importance and impact your vehicles can have on your business. As with your place of business, your fleet of vehicles contributes to your professional image. Like it or not, prospects are drawn to companies with shiny new trucks with beautiful signage. They associate your professional image with quality of work. Just as a book's cover can sell the book, your vehicles can get your foot in the door with a prospect. Branding your site Your vehicles also create brand awareness while on a project site. This branding of your site has obvious significance in that the entire neighborhood now knows who is working down the street. Not only are many of the homeowners in the neighborhood potential prospects, some may even be other professionals, such as architects or realtors, who you may potentially forge a collaborative relationship with. Keep in mind, if you leave heavy equipment such as skid loaders and trailers on site, these should also carry your company branding. Your vehicles are typically not on site in the evening
36 | The Little Green Book when potential prospects are out for a stroll. Make sure your brand is front and center at all hours of the day. In my opinion, the best way to brand your project site is by using a job site sign. As I mentioned above, prospects will be exposed to your signage when your vehicles and equipment are not on site. A job site sign can also extend your brand's presence on site beyond the installation time period. Many companies will place their signage on a project site immediately upon signing an installation contract. Many weeks can roll by in between signing a contract and starting the actual work. Take advantage of this time! You can do the same upon completing a project. I typically leave my sign on site for three or four weeks after completion. Give careful consideration to how you want to utilize your job site sign. It's not all about how expensive the sign is or how it looks, it's more about how you use it. Like realtors, you can include a plastic box or tube in which you can leave brochures, rack cards or postcards. I once had a small sign made that simply said coming soon which clipped to the top of my regular sign. This helped build anticipation in the neighborhood. You should also use your sign to direct people to your website. You could add the words, See what this garden will look like completed at www.YourWebSite.com/drawingboard, then add the design rendering to your website so people can view it. This will create some serious anticipation and buzz in the neighborhood.
Kids even know who we are because they recognize our trucks. For the minimal amount of money we have spent painting our trucks. but it really catches the eyes of our prospective customers. For us. Again. ads in the paper and telephone book.ly/UiOX6 . You can see photo's of Larry's vehicles here: http://bit. etc. each with a brightly colored mural depicting deer leaping over hills. Usually the first thing a customer will see is your truck. – but none of them seem to bring in the business like the trucks do. the return has been well worth it many times over. we started our company with a white Chevy with purple graphics! We quickly transitioned to red Dodges. this is our best advertising – vehicles that are memorable. our stump adds to our visibility. We have tried numerous types of advertising – radio spots. Three years ago we added a fiberglass tree stump to the top of the truck that pulls our stump grinder. MI Larry Ditkoff—Larry's Lawn Service In 1992. Many customers have told us that they got our number off our trucks because the colors and graphics caught their eye.Create Your Personal Brand | 37 Case Study ----------------------------------------------------------------------------------------------Grand Rapids. Just like the hats on the NAPA trucks. People at the time thought we were crazy and that it was a stupid idea. It appears now that many of our competitors are doing the same thing with their trucks. We have since added the same graphics to all of our equipment including our mowers and stump grinders. But this has proved to be the best type of marketing for us. We have had these fancy trucks now for 17 years – a long time to stick to one type of marketing. but it has worked wonders for us. people thought we were crazy. yard signs.
to pay more for specialized knowledge. leading to a higher return on investment. Because of this. First. Think about it: you may have a smaller pool of prospects to draw from. Marketing yourself and your company also becomes much easier when you work within a well-defined niche. you should consider specializing. it becomes much easier to prequalify prospects. After numerous visits and checkups with multiple doctors. and sifting through our bills. . but it really hit home when comparing the rates of our general practitioner to those of the lactation consultant. and are willing. This is because people expect. and I had a baby recently. You can leverage this willingness to pay more when building your brand. The majority of prospects who call you will be familiar with your specialty. when you work within a very narrow niche. The hourly rate of the lactation consultant was nearly double that of the general practitioner.38 | The Little Green Book #13: The Specialist My wife. so essentially they are already somewhat pre-qualified. Amy. A smaller pool of prospects also means your marketing budget can be much more targeted. but it’s much easier to stand out because you will have differentiated yourself from the competition. beyond charging a higher fee. one thing was very clear to me—it's good to have a specialty! I've always been aware of this. you will catch the eye of your local media more frequently leading to greater publicity opportunities than a generalist would receive. There are also many reasons.
My specialty is “major garden renovations of period homes built in the late 19th and early 20th centuries”. Also. you have a targeted focus. You would advertise your specialty in local business publications. Perhaps you are an expert in Japanese or English garden design. “new residential construction”. such as “retired couples over the age of 65”.000”. You could also choose to work for only a very specific group of professionals such as athletes or lawyers. let's say you specialize in working with “high-stress professionals” like attorneys. You should be able to see from the previous examples how much easier it could be marketing yourself within one of these niches. or better still.Create Your Personal Brand | 39 Designer for the stars Based on my experience. for instance. A specialized type of work could be designing sustainable landscapes as an example. do not overlook the opportunity to specialize within a unique demographic. You can specialize in the type of work that you do. Because you are a specialist versus a generalist. As an example. doctors and executives. you must have a passion for your specific niche. Your niche will drive your marketing plan. There are different categories of specialization for landscape professionals. there are three things you must have when selecting a specialty or niche to work within. “new residential construction between $10. First. you must be very talented at your type of specialty work. Finally. The style of gardens you design can also fill a niche. roof gardens and storm water collection systems. Second. .000 and $20. which could include designing rain gardens. especially the more narrow your focus. your marketplace must be able to support your specialization.
You would brand yourself as the one and only go-to person for this demographic.40 | The Little Green Book participate in networking groups which include your prospects. write articles relevant to your prospects. purchase a mailing list fitting your demographic and sponsor community events where you will be seen by these professionals. .
000 and $20. your brand is a reflection of your work. I use two criteria when deciding if the project is a good fit. There is absolutely nothing wrong with saying “No. does this project fit within my specialty? Second. is this project unique enough . First. Do you feel like you should be grateful for every opportunity and jump on whatever you are offered? Realize you can still be grateful for an opportunity without actually accepting it. Size and scope of a project is one of these reasons. When an opportunity presents itself to me.” As this chapter draws to a close. This includes the type of projects and work that you take on. Say no to opportunities that do not align with your company's goals and vision. if you are trying to establish your specialty in a certain niche such as “installation projects between $5. it should now be very clear that every action you take can affect your brand in some way. then walk away. learn to walk away from projects that don't fit your niche. If a project is too large and complicated for your present experience level you may want to consider walking away. Thank You” to a prospect or project. Because of this. For example. the poor quality that results will tarnish your reputation and follow your brand everywhere you go.Create Your Personal Brand | 41 #14: “No. If the potential profit margin looks to be slim for you. In other words. There are many other reasons to turn down work as well. Thank You. you need to be careful what you say “Yes” to. either positively or negatively. If you can't execute a project properly. If you never learn to say no then you will never establish yourself as a specialist.000”.
For this to work. when you are armed with this information. It is a conscious decision that you have to make when you are qualifying a prospect. By that I mean treat the prospect with respect and consideration even though they are not a good fit for your company. you are willing to turn your back on the present opportunity. Have a plan in place I realize telling you that you need to learn how to say no more often is easier said than done. identify the types of projects and clients who are not a good fit for your business. Finally. He/she typically lives in a historical neighborhood and holds an executive level corporate position. my typical client is over the age of 50 with no children living at home. For example. and who is not. Once you have the proper mindset. You need to have the mentality that an ideal project is right around the corner. One last bit of advice: learn to turn down work gracefully. This will lead to better qualified prospects as you move forward. and I know it can be for you as well. Next. Your mind has to be completely open to the idea of turning down work. you can feel confident and empowered when you say no. and because of that. you can then educate others as to what is and is not a good lead for you. I've included this in the book because it has been a very powerful tactic for me personally. and this is the key. I then recommend that you analyze the common traits and demographics of your best clientele.42 | The Little Green Book that it will hold my interest throughout the duration? You will need to establish your own criteria. Be . you first must have the proper mindset. Now that you are consciously aware of who is. your ideal clientele.
. two or three common characteristics shared amongst these clients? This is your ideal clientele. Do the same exercise listing your worst clients and identify the common characteristics amongst them. The criteria you use to define best are up to you. Are there one. Is your behavior and attitude in alignment with the vision you have for your company's image? Are your employee's representing your brand and company in a professional manner? What do you need to change? (3-4 hours) Identify your absolute best clients. Now list these clients in a spread sheet with specific demographic categories across the top such as age.Create Your Personal Brand | 43 prepared to refer the prospect to another company that is a good fit for them. occupation. and memorable. This leaves your prospect with good feelings toward your company. What You Can Do Right Now: (1 hour) Identify one or two very specific characteristics that make you and your company unique. What can you do to play up or take advantage of these unique traits? (1 hour) Reflect on your own personal behavior as it relates to the brand you are trying to create. location and number of children. in the eyes of your customers.
Most companies in the landscape industry don’t have the resources to fund this type of initiative. Advertising is only one form of marketing. You have probably heard the saying. . on radio or television. marketing strategy.CHAPTER THREE Become the Expert T he words “marketing” and “advertising” are often times used interchangeably. Fortunately. and more effective. there is a less expensive. This is a long-term strategy requiring hard work. Let’s face it: advertising is expensive—especially to execute a long-term strategy that exposes your message to prospects multiple times. This is why a steady blend of good public relations and publicity is much more effective than using advertising to drive home your message. the rewards you reap will be well worth the investment. Mixing a bit of publicity with a heavy dose of speaking. whether it is print. teaching and writing can position yourself as an expert in your community. what someone else says about you is 100 times more credible than what you say about yourself.
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#15: Back to School
No, I’m not asking you to go back to school as a student. I’m asking you to become the teacher! Numerous opportunities exist for you to teach, speak and share your expertise with those most interested in your subject. This is a terrific way to establish your credibility and expertise within your community. If someone hired you to speak on a certain topic you must really know your stuff, right? That is exactly what your audience will think. To find opportunities to share your knowledge you will need to go where your audience is. Two of the best venues are local garden clubs and botanical gardens. Both are filled with garden enthusiasts who may be in need of your services or who are in a strong referral position. Most garden clubs bring in speakers each month. Most botanical gardens offer classes for both adults and children. Both are always on the lookout for new presenters. Putting on workshops at nurseries and garden centers is another way to get in front of the right people (see tactic #11: Home Field Advantage). This is a win-win for both you and the host. There are even opportunities to teach with community adult and continuing education programs (see the case study that follows). “What can people possibly learn from me?” The truth is that you probably have more experience and expertise to share with others than you give yourself credit for. This is especially true if you have a specialty or niche (see tactic #13: The Specialist). The more frequently you can speak on a very specific topic, the more you will be recognized as an authority figure on that
Become the Expert | 47 topic. For instance, when I speak to garden clubs I always present the same topic: How to reflect the architecture and period of your home into your garden. I recommend this approach versus speaking on numerous subjects which leads to being an expert on nothing. Speaking at any of these venues is a wonderful opportunity to market your talents and your business. But, the marketing doesn’t stop when the event ends. A majority of people who listen to you speak are not currently in the market for your services. Because of this, you need a way to get your marketing message to them in the future. I suggest bringing a newsletter sign-up sheet to each event so you can collect contact information from these potential prospects. This allows you to immediately thank them for attending the event and provides the opportunity for long term communication via a company newsletter.
Author’s Author’s Resource
To locate garden clubs in your area, start with National Garden Clubs, Inc. here: http://bit.ly/bp045 For an extensive state by state list of botanical gardens, visit here: http://bit.ly/14yW1a
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Deborah Roberts—Roberts & Roberts
When I was brainstorming low-cost ways to market my business and get my name out in the community, I remembered several classes I had taken at a local adult and continuing education (ACE) program. The ACE program offers a variety of quality classes and has a devoted following of students who live in many surrounding communities. I also knew the ACE catalog, complete with instructor bios, is mailed to over 15,000 homes and is available both online and at local businesses. As an ACE instructor, my company’s information would be in front of thousands of potential clients. My offer to teach a class was well received so I decided to start with a class called ‘Before You Begin…Tips from A Professional Landscape Designer’. You should know, at the time, I had never taught a class before. I had a fear of public speaking and I honestly had no idea if I had enough tips to fill an entire class. The ACE program offered to pay me a nominal fee to teach the class but I decided, in the interest of good karma, I would donate the fee back to the program and hope for the best. My involvement in the ACE program paid benefits even before I taught my first class. A woman contacted me who had seen my bio in the catalog (which included my website address and contact information). She couldn’t attend my class and wondered if she could pay me to come to her home for a private consultation! And I picked up two more hourly design consulting jobs from students who took the class. So while the jobs aren’t big, they are on-going. I’d like to think the good karma of donating my fee back to the ACE program definitely worked since I have been re-paid many times over with my new clients.
The narrower your focus the better—do not be a generalist and try to appeal to everyone! Pick hot topics that appeal to people’s current situations.Become the Expert | 49 #16: Expert in a Day If waiting for someone to invite you to speak doesn’t appeal to you. consider whether this will be an annual event or a seminar . but you don’t necessarily need to go it alone. For instance. then take it upon yourself to organize and host your own seminar. This is a highly effective way to build your expertise very quickly. you will be speaking directly to qualified prospects. Consider teaming with other professionals to host the event or simply invite other professionals to speak to your audience. Compare this to speaking to a garden club where you may be one of many speakers for the year with a topic that may only appeal to a small number of the club members. You don’t have to do all the work Does hosting your own event sound like a lot of work? It certainly can be. Talk to your existing clientele to gauge which topics potential attendees would be interested in. You will need to select a topic that appeals to your target market. as well as whom you target for your audience. How to Add Value to Your Home Prior to Selling. This gives you total control of how you market and structure the event. First. By hosting your own event. Selecting your topic of presentation will be your most important decision. What is most important is that your audience recognizes you as the host. There are numerous ways to structure an event such as this.
There will be costs involved so you will need to decide if you want to offer the seminar for free or charge a small fee to attend. IL Tim Thoelecke. why didn’t they interview me? A number of industry friends were interviewed for the article and I felt a little left out. if not all day. I crafted a presentation on the topic and offered it to the public for free! Now. updated information that is relevant to the attendees. Hey. I thought. so that part of this was not uncharted territory. Case Study ----------------------------------------------------------------------------------------------Glenview. and I really enjoy getting up in front of people. but I am an experienced industry speaker. Smart Money Magazine published a Special Report entitled Fertile Ground: Add 15% To Your Home’s Value. FAPLD—American Academy of Landscape Design In March. What a gold mine for the landscape industry! My first impression when reading the article was. Also. But. The company provides valuable. 2003. Because of this. If an annual event. they are considered by many to be the expert authority on tree care in our area. . Bartlett Tree Experts in Grand Rapids Michigan has hosted an all day event in past years for landscape contractors. perhaps I can use that to my benefit! So here is what I did. the seminar could be three to four hours in duration. designers and nurserymen. You can rent space at a local botanical garden or go the more traditional route and rent space at a local hotel. I’m not going to claim to be a first class orator. I own a projector and have a lot of good photos to use. Options are many when it comes to choosing a location for your event.50 | The Little Green Book which you present multiple times throughout the year in various targeted locations. so I had a head start.
one client. of course. Many are planning for a project down the road. We bought some mailing lists for our post cards. We also raffled off a book at the end. Even better would be to invite a member of the press to attend the seminar! We rented rooms for the numerous seminars in zip codes where we like to work. people who attend these things may not have an immediate need. So if you plan to do this. and contacted them later. and it’s paid for. this would be a good way to market your free seminar. A follow up press release was also sent after the event describing the success we had. We also provided soft drinks.ly/1FCrZF . collected lots of information from people. if you think about it. If you have an email list. Each presentation was one hour in length and typically attracted 15 to 30 people. But. The presentation was the easiest part. collect email addresses and add them to your regular email newsletter list. In all it cost a few thousand dollars with the biggest expense being printing and mailing of the post cards. We. which is how we collected the “please contact me” info. But. coffee and snacks for each seminar. as you can imagine. You can view the original post card used to promote these free seminars here: http://bit.Become the Expert | 51 We sent a press release ahead of time to local papers before sending post cards to a targeted demographic of prospects. I simply showed slides of our work as examples of how people could increase the value of their homes and tied it into the Smart Money Magazine article.
As with speaking. Beyond earning more clients. The benefits of writing about your craft are many. I also added it to my Press Page on my company website. First. ensures for maximum exposure.52 | The Little Green Book #17: Write Your Way to Success While speaking is a terrific way to communicate your expertise to a small targeted audience. Sharing the article across multiple platforms. I submitted the same article to online article directories and shared it with multiple people in my online social networks as well as linked back to it in my monthly newsletter. especially online. writing can also lead to other opportunities such as speaking engagements and future collaborations. writing can connect you with a much broader audience. Being presented with a writing opportunity is a fantastic way to meet influential people in the community who you would like to build a relationship with (see the case study from tactic #21: Let’s Meet For Coffee). A combination of the two will ensure that you gain expert status in your community. having an article published presents an opportunity for “piggyback” marketing. writing for various publications and other media earns you instant credibility in the eyes of readers—all for free. . Here’s an example to illustrate this idea: upon writing an article for a landscape industry magazine. Second. your specialized knowledge and expertise is in demand more than you think which means ample opportunity exists for you to share this knowledge.
many of these publishers are also moving online where they need a steady stream of unique content aside from their printed publications. I suggest writing about this consistently to hammer home the point that you are an expert on this topic. Print media such as community newspapers and glossy lifestyle magazines offer obvious writing opportunities. or niche. These readers may not be your clientele. Because of this. This way you earn credibility by aligning yourself with an already strong brand. You must be an industry expert if you are writing for its trade publication. but you can earn a great deal of credibility and trust from potential clients when they see that you have written for landscape industry publications. right? So. . Other topics can include valuable “How To” oriented information as well as topics that are focused on current hot button issues such as the economy or sustainability. what to write about? If you have a specialty. That said.Become the Expert | 53 So many options… Writing opportunities exist now more than ever. editors are constantly on the lookout for writers and quality content that will appeal to their readership. You can also contribute to newsletters published by local garden centers and other landscape industry professionals. Do not overlook opportunities to write for other professionals within the landscape industry as well.
And just like you would with a printed article. The previously mentioned piggy-back marketing principle also applies to guest blogging in that you can share your guest posts across various online social networks. Let’s look at some of the benefits of being a guest blogger. such as Twitter. by aligning yourself with a prominent and influential blogger you earn credibility by association.54 | The Little Green Book #18: “I’m too Lazy to Blog” This tactic ties in nicely with the previous marketing strategy in that it is another example of how you can use your writing skills to build credibility and establish your expertise. First. not exactly. you put yourself in front of an audience who otherwise may not know you even exist which can lead to cross-traffic back to your company website or blog. you can add your guest posts to your Press Page or portfolio on your company website. my time is already stretched too thin and you want me in front of a computer blogging? Well. . Much like contributing an article to a printed magazine. a guest post is similar in that you are contributing to someone else’s blog. guest blogging costs absolutely nothing and can be less time consuming than operating your own blog. Second. Next. While I will be covering the benefits of blogging in tactic #32: Your Personal Platform. as well as pitch your post to magazines and newspapers in hopes of being printed as an article. this strategy is as much for non-bloggers as it is for current bloggers. I’m referring to writing “Guest Posts” for other bloggers. I can hear your thoughts now: Chris.
For example. be sure to provide valuable and substantive information that will appeal to the blog’s readers. Most likely you will want to write for a local blogger with a local readership. The blog does not necessarily need to focus on landscaping or gardening. This is not a time to share your opinions. Spend ample time writing the post and write about something unique that readers haven’t been exposed to hundreds of times already. Write something that makes readers say. I really want to read more from this person. as a landscape designer. It doesn’t do much good to spend time writing a blog post that very few people will read. Remember. I may pitch a local chef and influential blogger the idea of a guest post about outdoor kitchen design. No matter the topic you choose to write about. location.Become the Expert | 55 Location. If you do this. you will be invited back to post again. This would be a win-win. This would put me in front of his readers and also helps him by providing his readership with expert advice. . location… The key to guest blogging is to write for bloggers who have a large readership which consists of the exact type of people you want to be in front of. the blogger is giving you this opportunity. so don’t make him or her regret inviting you to post. your unique knowledge and expertise just needs to appeal to the blog’s readers.
56 | The Little Green Book #19: Advertising is Dead Nothing establishes you as an authority and as someone who can be trusted like good PR (public relations) can. local radio and television stations. charity events and open houses. landscape industry trade publications. freelance writers and bloggers via press releases. The positive effects of consistent PR are many. . by supplying them with good material for a short story. Using PR strategies is also a good way to create awareness of special events like seminars. editors. The key is to cultivate mutually beneficial relationships with these folks by getting to know them and their needs. Good PR also comes from being quoted as an expert source in stories and articles. Good PR enhances your credibility like advertising cannot because the coverage is coming from a trusted. Not only is publicity free. not even writing and speaking. Tell the world The most effective way to generate PR is by reaching out to journalists. Types of coverage can come in the form of short “News Briefs”. calendar listings and personal and business features. unlike advertising. it also reaches a wide audience which increases public awareness of who you are and what you do. online media such as bloggers and not to be underestimated. unbiased source other than from yourself. Keep in mind. Your PR goal should be to generate a steady mix of each. You become visible in your community which establishes you as an expert. This coverage can come from many types of media such as local newspapers and magazines.
Let them know that you are a knowledgeable and quotable source for future articles they write within your area of expertise. This initial contact will not always lead to immediate results so be sure to follow up with a phone call or personal note once each year or every six months to let them know you are still available for quotes (beyond sending a press release). company milestones. Don’t underestimate how unique your work really is. you need to send press releases on a consistent basis. although email . listeners and viewers. new business initiatives and events. Unique projects you have designed and/or built make for terrific feature articles. So. a personal bio. perhaps once each month. The same goes for how you send a press release. submit information about awards earned. brochure and your initial press release. This is also a good opportunity to direct them to your company website’s Press Page to see other media you have been featured in for credibility sake. business card. first identify the various media outlets you would like to be featured in. To maximize the exposure good PR can bring. Chances are it would appeal to a large group of readers. It is absolutely critical that you submit press releases in the proper format or they will not get read (see the Author’s Resources below for a template). From this you can develop a contact list or database of editors. To get started down the PR path. The next step is to create a “Press Kit” to send to each contact which consists of a cover letter introducing yourself.Become the Expert | 57 you are solving one of their problems—finding quality content and stories for their audience. journalists and freelance writers. what constitutes good story material? For short news briefs. Fax is the preferred method.
You can sign up here: http://bit. you can sign up to receive free media requests from a service called Help A Reporter Out. Do you have a relationship with a local garden center or nursery? Contact them to brainstorm the idea of hosting a workshop where you can present your knowledge and expertise.com. Once your press release is online. simply by subscribing to this free service.ly/vaKXE If you are serious about being quoted and featured in the media.58 | The Little Green Book is acceptable if you have permission. consider using an online press release distribution service such as PRWeb. Could you write a weekly or monthly column for your community newspaper. These are good places to start.com or PitchEngine. (2-3 hours) Think about who you could do some writing for. To reach an even broader audience.ly/3nWANI What You Can Do Right Now: (1-2 hours) Spend some time thinking about places where you can speak. as have other landscape professionals. or possibly their online version? Contact your local landscape industry trade association and let them know you are interested in writing an article for their . these services automatically feed your release to media outlets throughout the world. Resource Author’s Resource ----------------------------------------------------------------------- Press Release Template: http://bit. you can then share it across your various online social networks for even more exposure. Use the resources listed in tactic #15: Back to School to locate garden clubs and botanical gardens in your area. I’ve been featured in multiple stories throughout the country. For a small fee.
Put together your press kit and send it to your contacts along with your first press release.Become the Expert | 59 publication. This can include print. Research prominent garden centers to see if they send a newsletter to their customers and volunteer to write a column for each. television and online. (8-12 hours) Research and collect all local media you would like to be featured in. radio. You can use the press release supplied in the resources following tactic #19: Advertising is Dead as a template. Begin to develop a database of the contacts from each media source. .
Organizing it this way should make it much easier for you to develop an overall networking strategy. In my opinion. This chapter will cover each distinct type of networking and show you how to use each to grow your business. Networking is such a general term. from personal experience. I think it is helpful to organize it into three distinct categories: group networking. If executed properly. networking is the best way to build personal and business relationships that set you up for long term success. “Networking” is one of those ugly words that conjures up thoughts of traditional salesmen in lousy suits and fake smiles. I am much more comfortable networking with individuals on a one-on-one basis F . What I have come to realize over the years. That said. you cannot minimize the powerful effect that networking can have on your business. For example. so it should be included in everyone's annual marketing plan in some way. A successful marketing plan will include a mix of each of these. I suspect this might be the same for many of you. Networking is also very inexpensive compared to other marketing strategies. your networking strategy will create the ultimate referral base for you. is that most people excel and enjoy one form of networking more than the others.CHAPTER FOUR Build Relationships that Matter or me personally. oneon-one networking and online social networking.
It is important that you determine in which situations you excel. Finally. .62 | The Little Green Book as opposed to networking in a group setting such as a chamber of commerce. the key to networking is to always put the needs of others before your wants—always look for a win-win outcome. and then play to your strengths.
building relationships with other landscape professionals puts you in a strong referral position. The benefits of networking with our peers are numerous. Study the successes and failures of other respected landscape professionals. the camaraderie shared between like-minded professionals is priceless. Second. Who better understands the important issues you face each and every day more than your industry peers? From a marketing standpoint. you will soon reap the rewards of reciprocity and receive your own qualified referrals. If you are in the habit of referring other reputable companies and professionals first. I personally know many . I'll Show You Mine There is not a more valuable form of networking than what I refer to as “peer-to-peer” networking. You are in a better position to serve your clients by referring other services you do not provide. Don't waste your time trying to reinvent the wheel. First. on-going. Networking with your landscape industry peers sets you up for long term success. it is time to move out of your cave and into the light. So if you have been distancing yourself from other landscape professionals. Everyone in the landscape industry can build and benefit from collaborative relationships with others. Collaboration and reciprocation Networking with your peers presents opportunities to build mutually beneficial. there is no better way to learn new strategies to help build your business than learning from other successful business models and individuals. collaborative relationships.Build Relationships that Matter | 63 #20: Show Me Yours.
the first step in successfully building relationships with other industry professionals is realizing that competition is a good thing. Once you have this mentality. the goodwill always comes back around. Many landscape contractors will hire or refer landscape designers for certain projects. I personally prefer to meet with other professional’s one on one. This collaboration and reciprocation works within all trades. lawn maintenance companies and gardening services. You have to have the opposite mindset and exhibit an abundance mentality. attitude towards our competitors. I even recommend other landscape designers if I think they will be a better fit for a prospect. If you have a good relationship with your competitors. The relationship works both ways. or almost secretive. you will be more open and transparent in helping others succeed which in turn will lead to others helping you. Speaking of competition. The designers either hire the contractors directly or refer their clients to the contractor. I take note of what other designers and contractors are doing and if I'm impressed with their work . Don't be afraid to recommend those who you consider to be your competition. One of the best ways is by participating in local and national trade associations (see the case study that follows). I personally hire or refer multiple contractors such as landscape contractors. There are multiple ways to begin networking with other professionals in our industry. Throughout the landscape industry there seems to be a negative. irrigation contractors. Landscape contractors collaborate with swimming pool contractors and vice versa.64 | The Little Green Book landscape designers who partner with specific landscape contractors on each project.
I realized that there was a real need for small landscape contractors to have access to a landscape designer that they could work with on a project by project basis. I had access to contractors that I never would have otherwise. Without hesitation. After attending meetings consistently. This was one of the best moves that I could have made. I also have a trade show booth that generates enough business to last the entire year. Through my relationships locally with the NJLCA I was introduced to PLANET – The Professional Landcare Network. Case Study ----------------------------------------------------------------------------------------------Wyckof. I knew many of the local design/build contractors. I am now on the Board of Directors. I simply schedule an informal meeting with them. I knew the potential networking opportunities were limitless and I was . and who needed my design services. Four years ago I set off to create this type of design-only business. This practice has led to some wonderful collaborative business relationships as well as friendships. NJ Jody Shilan—Jody Shilan Designs After working for several large landscape design/build companies throughout my career. I’ve been asked to do presentations on a regular basis including speaking at our annual tradeshow. After attending the annual conference for the first time. Instantly. so I asked them what they thought I should do to help grow my business. Because of my consistent involvement and contribution. they told me to get involved in the New Jersey Landscape Contractors Association (NJLCA).Build Relationships that Matter | 65 and want to learn more about their businesses.
believe them. All of this because I raised my hand and got involved. I met people throughout the country (and abroad) who were in the same industry yet had vastly different experiences and ideas that they were willing to share. I am now developing a consulting business. . along with dozens of online articles I’ve written. I also have several podcasts and teleseminars to my credit. project managing my own installations and getting commissions for selling work for other landscape contractors. I have been published in at least a dozen local and national trade magazines including two with glossy cover photos of my work.66 | The Little Green Book hooked. the more you will get out of it . So when someone tells you the more you put into something. It was design/build nirvana. I’ve since joined the Design/Build Install-subcommittee and now have access to a great group of talented and educated people who will do anything they can to help me grow my business.
This is ideal for meeting other professionals who could be a referral source for you. I refer to these individuals as the Influentials. If a client mentions that they are working with a certain architect I’m not familiar with. They are easy to find. This form of networking can lead to long term collaborative and mutually beneficial relationships. one-on-one networking allows you the opportunity to make a stronger and more lasting impression because you hold the attention of one individual. is what I call one-on-one networking. Cracking the code of the Influentials To implement this networking strategy successfully. The easiest way is to drive through local neighborhoods and see whose work is . interior designers. and more effective in my opinion. As opposed to group networking. This includes architects. Another great way to find influentials is to scour local business publications and lifestyle magazines to see what professionals are being featured. builders. Word of mouth has always worked the best for me.Build Relationships that Matter | 67 #21: Let’s Meet For Coffee The word networking often times invokes the image of people exchanging business cards and shaking hands in a stuffy room. you first must identify the professionals you want to meet. I take note of it and make it my intention to contact him/her. It’s up to you to determine which professional group offers the greatest potential for collaboration and mutual benefit. you just need to consciously look for them. as well as who is advertising. A more personal form of networking. realtors and other construction trades such as painters and masons.
send them press clippings or simply send them a newsletter each month. invite them to visit one of your projects. you need to go into the meeting with a win-win proposition. The key is to always be prepared. A personal introduction through someone else is always preferred. You need to be able to explain how you can help them first before you open up your portfolio and ask for their help. add them to your list. Each time you come across a name. I highly recommend you maintain a list of influential people that you want to meet with. and then try to meet with one professional each month. You could also meet with them annually. but there will be many times when you will need to initiate contact with a cold call. Do not waste the face to face opportunity you had by not staying in touch. I will typically meet at the architect’s office. just like you would if you were meeting a prospect or client. Second. I estimate this works about 50% of the time. This is the easiest way to stay top of mind. you will need to stay in touch with them. You will need to be prepared for some rejection. After you have hit it off with the other professional. This is the best and most effective way for me to find realtors. or at a place of their choosing near their place of work. . Out of courtesy to them.68 | The Little Green Book prominent. I typically email the person one or two times and then follow up with a phone call. The best way to do this is by referring work to them. They will be flattered when they learn that you know a lot about them and their work. as an example. you must do your research and have an understanding of the other persons business. Being prepared consists of two things: first.
Would an introduction to him be helpful?” That was my “In”. Terry.Build Relationships that Matter | 69 Author’s Author’s Case Study ----------------------------------------------------------------- Chris Heiler— Fountainhead Gardens Zeeland. I knew I had to make it worth the architect’s time if he was going to meet with . I was a member of a networking and referral group called Business Networking International (see tactic #23: Give. My daughter is on the swim team with his daughter. it was time to meet him. Then Receive). My first priority was to meet the top residential architects in my town. I value referrals from architects more than anyone else. I know <said architect>. caught up with me after a meeting and said. except for my past clients of course. this architect had a terrific website featuring his work and much of the press he has received. “Chris. Fortunately for me. At the time. Finally. MI When I set out on my own and started my landscape design firm Fountainhead Gardens. I also toured some of his homes during the local Parade of Homes to become even more familiar with his work. Now that I had done my research. I realized that I needed to quickly build a network of professionals who would be willing to refer my services. I would try to drive home the fact that I was looking to meet architects and other professionals. Through word of mouth and studying local lifestyle magazines. I knew I would need to get a personal introduction as opposed to cold calling him. Each week. It was very easy for me to research his background and past work. I was not convinced a personal phone call from Terry to the architect would be enough to get me in the door. the attorney in our group. I identified perhaps the most prominent residential-focused architect in West Michigan. I also noticed many of his homes were featured in numerous local magazines which told me he was not shy about seeking publicity opportunities.
After the interview he took time to look over my portfolio and was impressed so much that he handed me the architectural drawings for his own personal home that would soon be built! I have received numerous qualified referrals from him since our first meeting. I called a local building-trades magazine that I had written for previously and asked if I could write an article about collaboration between landscape designers. Guess who I was going to interview for this article? The architect was thrilled to meet with me and be interviewed for the story. . This shows how important it is to consider what you can do for the other person before thinking about yourself. interior designers and architects.70 | The Little Green Book me.
you will earn more qualified referrals from these professionals. Next. Choose wisely and be active Opportunities to grow your network abound with groups like these.Build Relationships that Matter | 71 #22: Give. Lastly. enables you to expand your network. I met my attorney. CPA and web designer in a BNI group (see my personal case study following this section). I also place your local chamber of commerce in this category. There are three primary benefits to increasing your network through a referral group. Most groups meet weekly or monthly and also provide opportunities outside of the regular meetings. If you prefer a more structured approach to networking. These groups are solely focused on building your business as opposed to the groups we will discuss in the next marketing strategy. you will have a network of professionals whom you can call upon to help your business. Many chambers of commerce offer weekly luncheons where you can meet other business owners. or your chamber of commerce. then Receive Thus far in Chapter 4 I have discussed two informal means of networking. I wrote about how powerful this can be in Chapter 1 tactic #5: Giver’s Gain. First and most obvious. For example. this strategy is for you. you will have a network of professionals whom you can confidently refer to clients and other contacts. I’m referring to what are sometimes called leads groups or referral groups such as organizations like Business Networking International (BNI). especially if you are a beginner. Being active in a referral group such as BNI. and with groups like BNI there are .
72 | The Little Green Book opportunities to meet outside of the regular meeting one on one with other members. MI I was a member of a local BNI group for nearly four years. others don’t. Other members have to see you regularly. This was because I was not fully committed to the . for the first year and then represented myself the last three years after I left the company. I represented my employer. Second. are there any influencers or connectors in the group? Are there specific members of the group who are likely to provide qualified referrals to you? Joining a referral group is a big investment in time and money so make sure you join the right group in order to get maximum benefit. “Giver’s Gain!” Before jumping into a group. do your homework first by visiting numerous referral groups. Some groups have it. The quickest way to success is to give referrals to others first. a landscape design/build company. I recommend looking for two things. When visiting a group. get to know you and build a certain level of trust before they will consistently refer you to others. Author’s Case Study ----------------------------------------------------------------- Chris Heiler— Fountainhead Gardens Zeeland. I got absolutely nothing out of the group my first year. Attending the regular meetings consistently and being involved with the other events is the key to success with these groups. This can often times take six months or more. what is the dynamic of the group? Is there an obvious synergy and collaborative spirit between members? You will recognize this if you visit multiple groups. First. As BNI founder Ivan Maisner is famous for saying.
You need to be confident when you stand and speak in front of the group each week. for your “60 second commercial”. . Don’t bring leads. bring referrals! There is a big difference. This commitment made all the difference in the world and was the single marketing strategy that enabled me to survive my first two years in business. This is a commitment! A total commitment to the group means going beyond just showing up each week. When I started my own landscape design firm. It can take up to six months before you begin to earn the trust of the other members. Schedule a “Dance Card” each week with a different member immediately after the meeting. meaning numerous referrals. Members need to know exactly what a good referral is and is not in order to help you. Beyond my 100% commitment. It’s a commitment that will bring long term results and is worth the investment of time and money. Attend every meeting! BNI groups meet once each week at 7:00 AM. Be very specific when you ask for referrals. Follow up on all referrals you are given and keep the referral source updated. Understand that you will not have instant success. You can only miss two meetings every six months.Build Relationships that Matter | 73 networking system that BNI provided. Don’t make members work to get you referrals and then not follow up on them. This is a one-on-one sit down in which you can learn more about each other and how you can help each other’s business. including practice. here were some of the other keys to my success in my BNI group: • Only give qualified referrals no matter how much pressure the group applies on you to bring referrals each week. Always prepare the previous day. • • • • • • I encourage everyone to join or at least visit a BNI group based on the success that I had. I had no other choice but to fully commit to BNI.
Becoming involved in a service club is a great way to contribute to your community as well as build strong relationships with many community and business leaders. Align your values with those of the group If you are interested in becoming involved with a service group. networking groups such as BNI are solely focused on marketing yourself and building your business. After you have found a service group that interests you. Fortunately I realized this and did not join the group. “Is this going to help my business?” I had the wrong mindset. My primary thought was. or complements. In fact. not on marketing your business. The benefits to your business are just a bonus. I once visited a Lions Club meeting to see if it was something I would be interested in. As an example.74 | The Little Green Book #23: More than Just Business As mentioned in the previous marketing strategy. to the business-focused networking groups are your local service club organizations such as Lions Club International and Rotary International. These clubs focus on local community and global initiatives. visit one of their regular meetings to see if the group peaks your . your first step is to research the mission or goals of each group under consideration. You need to choose an organization whose values. of your generosity. your priority and focus should be on community involvement. or side effect. giving back to their communities in many ways. Alternatives. Don’t choose a group based on how much business you think you can earn from it. interests and goals are in alignment with your own.
If you choose to join a group. focus on building personal relationships with the members to earn trust. you should attend meetings regularly. the keys to success are similar to those of the networking groups discussed in the previous strategy. Last. . First. and second. look to help others before helping yourself. to get the most from the group.Build Relationships that Matter | 75 interest further. Most require a very minimal membership fee. There is no obligation to join. and contribute the most.
or position. It is as much a database as it is a network. IL How you network will vary according to your industry. Think of LinkedIn as your social networking office where the environment is typically all business. You just have to be aware that different social networks encourage specific behaviors. region. regardless of their industry. region. it is vital to have a complete and up-to-date profile. LinkedIn is a social network where most people begin developing their social media presence. One advantage of the online social media platform is there are many different networks that are open to everyone. or position. In fact. Corporate professionals may network at industry conferences and meetings. Naperville.76 | The Little Green Book #24: Join My Network On LinkedIn Guest Author: Jeff Korhan—True Nature Inc. The next step is to start making connections. you can actually download your LinkedIn connections to a CSV file and import them into your database or customer relationship manager (CRM). How you connect through any of the networks is through interaction and engagement. Interactivity and Engagement Always remember to first learn the social context of a network before getting involved. while landscape contractors will tend to meet with clients and colleagues on or between job sites. Take the initiative to reach out and . The best approach is to be a follower until you learn the ropes. To use LinkedIn and other networks well. which is important for determining the results you can expect to achieve.
One solution is to use the Web to keep in step with what is current. if you are building a business. . a few of them will become viable business leads. Use anecdotes and stories that add value for your audience – your friends. your story may not have a purpose other than amusement or interest.Build Relationships that Matter | 77 get to know people and help them get to know you. However. then your customers and prospects don’t perceive you as a valued resource. Value Exchange There is an unwritten rule of engagement on the social networks: Give 90% and take 10%. This helps them to learn more about your business and encourages invitations to get together offline to explore business opportunities. Do you have difficulties getting appointments or having your phone calls returned? If so. The best method for doing this online is through storytelling. Twitter is an excellent tool for this purpose. it is usually best to have a story with a business purpose. By repurposing information from the Web and the numerous social media networks. and if you do that well. If the network happens to be Facebook. you also have the opportunity to comment on how your company is favorably positioned with respect to it. You have unlimited access to research and feedback from green industry thought leaders around the world. and therefore relevant. and followers. This is another way of saying you need to always have a value exchange to keep people engaged. connections. The same will be true on the social networks until you establish yourself as the go-to expert or authority within your area of expertise. for your customers.
If you don’t have a website. This is where you show people those qualities that are unique to you and how you run your business. Your job is to put those qualities on the line. and your company blog. However. It is what you point your new connections to for establishing your credibility. they will choose the company that . and that is exactly what social media allows you to do. Like that business card. When you are doing traditional networking.78 | The Little Green Book Community Building Think of your online community as a map to your professional relationships. the best way to do this is to get face to face with people to earn their trust. Once again. but with all things often being equal. your website gives people confidence that you indeed are a professional. the way to distinguish you and your company is to be likeable and trustworthy. so don’t confuse your online networking with the territory – the people in your community that you work with to advance your business. you can also complement and enhance those efforts with Facebook. You still need to get face to face with prospects and customers to bring deals together that generate revenue for your business. Your website is essentially your business card for social networking. you never want to be without your business cards. In a business environment where quality is now expected. Everyone knows the map is not the territory. a couple of other acceptable options are an active blog or an impeccably complete LinkedIn profile. Twitter. Who you are is a valuable quality that can be expressed in your blog and the social networks. Online social networking only complements your traditional networking: it does not replace it. Buyers will always seek the best deal.
com and Twitter. To be the go-to authority on green leadership in your community will position your company well for the new economy. though it is clearly having an influence in this way. Schedule a visit and go! Bring a friend or employee to the meeting if this will make you more comfortable. (1 hour) Create an account on LinkedIn. and that should be your objective with any kind of networking.com and click the link Find a Chapter to locate a group in your area. These opportunities for social entrepreneurism are ideally suited to making a difference that sets you apart. What You Can Do Right Now: (1 to 2 hours) Conduct an online search to find local landscape industry trade associations in your state. You don’t necessarily have to use social media to accomplish this. Invite these contacts to “connect” with you.Build Relationships that Matter | 79 makes a personal differentiation. Do the same for Twitter. Step . Visit BNI. and when you do this you will discover ways to solve problems and make a contribution in your community that is beyond the scope of your business. Entrepreneurial businesses have the ability to get close to their customers. Each state will have at least one nursery and landscape association as well as numerous chapters which may be in your area. (1 hour) Make a commitment to visit your local chamber of commerce or at least two BNI groups. just think about the environment that you and your company enhance every day. Schedule the time necessary to attend the association’s next event just to get a feel for what the organization has to offer you. Complete your profile on LinkedIn and upload your contact list to see who else is on LinkedIn.com. If you are looking for a social cause to support.
You can connect with me on LinkedIn here: http://bit.80 | The Little Green Book by step instructions on each site will make this very easy. Give social networking a legitimate shot before dismissing it.ly/X0uGL You can follow me on Twitter here: http://bit. Give yourself 20 to 30 days to evaluate each and see how each is used.ly/uI5vV .
If you are not already involved in your community. What is often overlooked is how this personal involvement can be leveraged to increase your businesses visibility. but are interested in pursuing ways to become active.CHAPTER FIVE Sow Your Seeds in the Community M any landscape professionals are deeply involved in local charitable organizations and community institutions such as churches and schools. you are sure to find one appropriate for you. this chapter will teach you some unique strategies to enable you to do just that. in turn. Because the strategies discussed in this chapter require varying amounts of time and resources. So get involved! . there is no denying the powerful impact that community involvement can have on your business. leading to more clients. From charitable donations and sponsorships to garden tours and designer show houses. This chapter will show you how to take advantage of this goodwill.
design work.W (Friends Landscaping Our World) where local landscape companies . maintenance services or plant and hardscape materials. The easiest way to contribute is through a monetary donation. If you are active in a local charitable organization or community initiatives involving schools.L.82 | The Little Green Book #25: What Goes Around. the most important reason to get involved is because you care deeply about the charity or cause. Contributing a monetary gift. This can come in the form of consulting. Another benefit is that you can potentially meet other influential business leaders. Your community will recognize this and support you in return. A good example of this is taking place in Grand Rapids Michigan with a project called F. libraries and the like. Benefits aside.O. Comes Around You may not associate charity with marketing. will likely get your name listed as a donor in some way. Getting involved… There are many ways you can contribute to charitable organizations and other community initiatives. You will be seen as a trusted and credible business. you can turn this goodwill into new clients. to say a botanical garden or symphony. but both work quite well together. Aligning yourself with a local charitable organization shows that you are committed to helping your community. This is an easy way to get your name in front of people and link yourself to the organization. I’ve known many landscape industry individuals and companies who have donated goods and services to organizations they support. hospitals.
All charities need volunteers to serve on committees and this is a great way to meet new people and build your network. . And third. Another and sometimes more effective way to contribute to an organization or initiative is to donate your time by serving on a board or committee. use this as an opportunity to send a press release to your local media. Second.Sow Your Seeds in the Community | 83 volunteer to landscape the homes of new homebuyers in low income neighborhoods (you can learn more here: http://bit. then let the world know about it! This is a great opportunity for piggy-back marketing. If you are currently doing many of the things discussed above. First.ly/4bboBC). include a description of your charitable work in your company newsletter. MA: http://bit. I suggest adding a “Community” page to your company website where you can post descriptions of the charitable work you do and the organizations you are involved with (including committees you may serve on). You could also post photos or even video from the community events your company is involved with (See a terrific example of this from A Yard & A Half Landscaping of Waltham.ly/qQ3R0). Let your clients and other contacts know what you are doing in the community. The media loves stories like this and its great PR for you.
local high schools. although. these few hours are all a homeowner needs. in some instances this has led to extra billable design time and even installation work. The auction is “silent” in that there is no auctioneer. These groups are always looking for individuals and companies to donate goods and services. Many times. Typically a one hour consultation and three or four hours of design work. I've donated consulting time and design time in the past. For example. Whatever you offer needs to stand out! I've used a 10” x 13” plastic sign stand with a rack-card holder built-in. many items are auctioned simultaneously and your item is just one of many that are typically poorly displayed on the tables. It was a very simple and inexpensive set up (less than $100). up-scale wine festivals as well as my local botanical garden. Keep in mind.84 | The Little Green Book #26: A Win-Win-Win Proposition Many non-profit organizations. yet very effective. schools and other groups host an annual event of some kind which features a silent auction. donating six hours of my time for one event led to a . I created a full-color insert that fit into the sign holder and also had rack-cards made for people to take home. At the predetermined end of the auction the highest listed bidder wins the item and pays the price he or she submitted. Credibility by association This is a terrific way to link your business to great organizations while subtly promoting your business at a popular event for free. bids are simply written on a sheet of paper often left on a table near the item. I've participated in silent auctions for the March of Dimes.
In addition. The benefits of your donation to the organization are obvious—they get a monetary donation when someone bids on your offering. Lastly. don't overextend yourself by participating in more than two or three silent auctions each year. your new found client gets your professional services in return for making a generous donation. First. If you are going to add this strategy to your marketing plan. and most important. carefully select events which your targeted demographic is most likely to be involved. The goodwill and additional revenue earned easily made up for my time invested. Only you can be the judge of that.Sow Your Seeds in the Community | 85 $10. don't burden yourself by donating excessive hours. . follow this bit of advice. Second. keep it to five or six max.000 installation project.
This advertising can help you become widely known in the community. Frederik Meijer Gardens in Grand Rapids seeks sponsors for everything from garden lectures to their summer concert series. Botanical gardens are another venue with numerous opportunities for sponsorship. I do a great deal of work in this neighborhood so this event is a great sponsorship opportunity for me. There is a neighborhood of historical homes in Grand Rapids Michigan in which they host an annual home tour. . Your support paints you as someone who cares about community causes and keeps your name front and center. When you pay to sponsor a local event. need sponsors. Golf anyone? There are numerous events and institutions you could sponsor. Many events. Besides events. The key is to pick something that you care about and that places your name in front of the right people.86 | The Little Green Book #27: Stick Your Name on It Just as a charitable donation attaches your name and brand to something positive in the community. such as charitable golf tournaments and garden tours. These venues often attract affluent crowds which are the exact people we want to be in front of. sponsoring organizations and events enables you to reach an even wider audience. symphonies and other arts organizations offer many sponsorship opportunities. team or institution you will receive advertising in return. institutions such as museums. This broad exposure does typically come with a large price tag which makes this strategy best for companies with sufficient marketing budgets who want to maximize their visibility in the local community.
List your sponsorships on your website and include information about it in your newsletters.Sow Your Seeds in the Community | 87 As I recommended in tactic #25: What Goes Around. Comes Around. will be thrilled to hear about your involvement and commitment to helping your community. as well as prospects. . be sure to let people know about your involvement. Your clients.
Steve’s garden tour was expertly promoted which drew in large crowds. Steve’s tour was featured in community newspapers and other publications as well as public television and radio spots—all at no cost. Grand Rapids. My good friend and fellow garden designer Stephen Rosselet (SJR Garden Design. promoting and hosting the tour.000 and $10. For those of you who want to take this a step further. This not only helped support a local charity but the gesture also led to numerous PR opportunities that many other garden tours are not afforded. Tickets were made available for $10. a great deal of time and expense was put into organizing. If planned and executed properly your tour can lead to tremendous PR opportunities and wide visibility in your community. typically between $7. Because of this. I recommend hosting your very own garden tour. but the key to his success was the tour itself. MI) hosted his own garden tour for seven years. two-day tour was his primary means of marketing himself and his business in the community. And the tour was a huge success each year.88 | The Little Green Book #28: Lead the Parade In the previous marketing strategy I wrote about sponsoring community events such as garden tours.000. Steve’s annual.00 before the event at a local bookstore and during the . Steve demonstrated more goodwill by donating the proceeds from his garden tour to a local charity. Turn goodwill into good PR Beyond simply creating an event for his community. The tour featured Steve’s best work all within a small geographic area that was easy to navigate.
Even after the tour. you could send a press release to the local media along with photographs and comments from visitors. This collaboration will still increase your visibility in the community as well as generate positive PR. For instance. then consider organizing a tour with other landscape professionals. If the idea of hosting a garden tour appeals to you but the amount of work involved does not.00. marketing opportunities abound. You could post photos from the event on your website’s Community Page. or better yet.Sow Your Seeds in the Community | 89 garden tour at each garden stop for $12. post a video from the event featuring testimonials from garden visitors. The tour was small enough and organized in a way that allowed Steve to spend time with guests in each garden throughout the two days. .
Not only does the completed garden area get seen by the thousands of visitors to the show house. Their jobs range from creating an event website to planning the opening . The charity makes money because admission is charged to the completed venue while all of the designers. NJ A designer show house is created for a short period of time. Most show houses take place in the spring. those communities in turn will support their businesses.90 | The Little Green Book #29: If You Build It…They will Come Guest Author: Susan Cohan. usually a month. but the public relations generated from the show house itself. can be extremely beneficial for landscape companies. and is open to the public whose admission fees support a charity. although summer and fall events are becoming increasingly popular. The idea behind this philosophy is that by giving back to their communities in a visible way. plus the special events that surround it. APLD—Susan Cohan Gardens Chatham. Over the past five to ten years. Like many high profile charity events. these events have grown to include the landscape that surrounds the house as well as terraces and courtyards in urban locations. suppliers. show houses have public relations and special events committees. Landscape companies of all types have a unique opportunity to participate in this kind of social awareness marketing through participation in a designer show house. craftspeople and legions of committee members volunteer their time and materials in exchange for the exposure that will be created for their businesses. Many companies subscribe to the doing well by doing good marketing philosophy.
a site plan will be issued that has been divided up into designated spaces. Step by step The first step to participating in a local or regional show house is to visit one to see what it is all about and to see who in your region is participating. Promotional materials such as signage and printed materials have to be weatherproof. The final step is to build your show house garden and promote it. Invitations are usually issued by the committee approximately nine to ten months in advance of the event. Each participant will usually have to compete for a space by submitting a proposal for that space. It also needs to withstand a lot of traffic—typically 15. These books are often saved as references by visitors who are often looking for ideas or thinking about renovation projects.Sow Your Seeds in the Community | 91 benefit party to generating press interest.000 visitors in one month. Most show houses also publish a book for visitors that showcase each designed space and lists contact information of the designers and their suppliers. many are biannual. The next step is to be invited to participate. A phone call to the landscape chairperson is the first place to start. The garden needs to be built with the idea that it will be disassembled after the event is finished. Because of the immense effort these events take. The benefiting charity will have contact information about the show house committee. You may also want to contact the Home and Garden editor of your community newspaper.000 to 20. Once invited. A listing of decorator show houses around the country by region can be found on the web by doing a simple search for designer show house. Have a representative in your garden for as many special events and weekends as you can .
Is there a way you can become more active and visible? Could you serve on a committee.ly/2zZq0X What You Can Do Right Now (1 to 2 hours) Think about the local charitable organizations or community projects you are involved with. This is one of the unique opportunities for a show house—visitors get to see your work in person and get to meet you.ly/1p8inf Espalier Grill: http://bit. the designer or contractor. let people know about your involvement by including the details in your next newsletter or adding the details to your website or blog. Is there an opportunity for you to be a sponsor? Can you get one of your projects featured on a tour? Is there a niche or void you could fill by hosting a garden tour yourself or with other professionals? (2 to 3 hours) Google designer show house to search the web for designer show houses in your area. donate to a silent auction or be a sponsor for the organization? Next. View photos of Susan Cohan’s work from Show Houses in New Jersey: Scothigh Farm: http://bit. can you and other allied professionals create a similar event? .92 | The Little Green Book manage to personally greet attendees. Is there an opportunity to get involved as a designer or as a contractor? If a designer show house program does not exist in your area. (2 to 3 hours) Research annual garden tours in your area. Often that is all they need to hire you after the show is over.
The trend is now towards a more interactive and engaging online experience through blogging and other social media. most notably in the online world. All landscape professionals should have a presence online. media and other landscape and allied professionals. There still remain a very high percentage of companies in the landscape industry who do not even have a website. Five years from now we will be trending in a new direction—and our industry will still be behind. You don’t have to be. even if only minimal. . Some people seem to live their lives online—you need to have a presence in their marketplace. Having a significant presence on the web gives your brand and image broader exposure to a vast online audience. You can reach a larger pool of prospects while at the same time easily connect with clients.CHAPTER SIX Develop Your Presence Online A s an industry. The opposite is also true—some people completely ignore the online world. While more and more static company websites are just now appearing. People expect to find us online. I would estimate we are three to five years behind others in regards to both marketing and technology. it seems as though even this marketing platform is becoming obsolete. This contrast calls for a balanced marketing strategy of both online and offline tactics.
our community resources. It works out great – for example.94 | The Little Green Book #30: Maximize Your Exposure Guest author: Jason Cupp—Highland Outdoor Kansas City. our certifications. timely information on landscape care. Granted. it automatically shows up on both our website homepage and Facebook page. our professionalism. a website is the first step. Sometimes. It’s amazing to me all of the online resources that help us promote our products. Our company has many places it can be found on the Internet: our main website. which change often. Our website has information on our company – our values. when we post a blog entry. Twitter and Facebook. friends and family to visit our other online resources. blog. etc. Our blog has information on the industry itself. MO In today’s technically advanced world. special offerings. our services. there are many online mediums that can help advance your brand – not only your personal brand. but integrating different mediums into one global brand can be extremely worthwhile – and have an appropriate return on investment. We utilize Twitter and Facebook to attract clients. It’s often hard to understand how to integrate all of the different options that are available into one cohesive marketing strategy. like staff outings and community service projects. our company. our affiliations. Our project portfolios. It used to be that simply having a “template” website on the Internet was sufficient to gain customer confidence. we send it out via a Twitter update . and also internal information. online portfolios. are photo galleries of our work. but also your business brand. colleagues.
Facebook. You can integrate your website and social networks in a similar fashion in order to increase your company’s exposure in the marketplace. I have also chosen to link my personal blog. We all know this to be true. This cross-references our online presences. As life-long salespeople. and Twitter account to my businesses online mediums. Show some personality I’m also a fan of linking my personal online presence to my business as well. when I was just starting my business. I encourage you to do the same. vendors. . Many years ago. Given my desire to be transparent to my clients and colleagues. and likely happened because of some transparency and vulnerability in that relationship. My guess is that this did not happen overnight. I remember my dad telling me that clients prefer to do business with people they like. There are many free tools available online which can automate this integration process for you. many of us likely have clients who have turned into friends. which makes us come up higher in the search engine rankings. colleagues and industry professionals are aware of our company now more than ever. I’ve found over the past several years of this integrated online marketing that clients.Develop Your Presence Online | 95 as well. team members. and drives traffic – which increases our “interest” on the Internet.
such as posting messages on Land8Lounge. rather. We also asked Chris Heiler of LandscapeLeadership. I like to garden. We connected with aligned organizations. not a landscape designer like Susan is. Twitter account and LinkedIn group while we at Nemetschek North America had a Facebook page. An article was written for the APLD e-newsletter. APLD International had a monthly e-newsletter. Then we went to work creating and integrating material. community engagement and communication. we hatched a plan. The APLD NJ chapter had a website. was in the deep belief that social media tools were ascending in importance and were valuable for landscape industry professionals to understand and use. Twitter and LinkedIn sites. We decided to layer social media into the event to model using the tools for public relations. Announcements were placed on the Facebook. MD In early 2009. Here’s what we did … First. and at which our industry specialist for Vectorworks® Landmark was doing a CAD software presentation.com (and author of . Susan Cohan and I found in each other kindred spirits. Our kindred connection.96 | The Little Green Book Case Study ----------------------------------------------------------------------------------------------Jessie Newburn—Vectorworks Nemetschek North America Columbia. Facebook page. we took stock of the resources we could use for free.com’s community site. So. Twitter account and Linkedin group. What was missing was a container in which to place all the information. Our plan included piggybacking on an APLD (Association of Professional Landscape Designers) New Jersey chapter event. Yes. for which Susan was one of the leaders. so a blog was created using a free (and fairly easy-to-use) tool called WordPress. but I’m a marketing gal at heart. newsletter and email list.
All in all. we were able to support an organization important to us. Facebook. I’m happy to report that the NJ chapter is still actively using it. it was a success. For example. community engagement and communication. Then.wordpress. the blog and LinkedIn … you get the picture.0 tools. anecdotally. we posted that on Twitter.) From a corporate perspective. This may seem like a lot of work (it was. Our Vectorworks Landmark sales manager told me. but we also connected and integrated information where possible and appropriate. . once Chris’s podcast was available.Develop Your Presence Online | 97 this book) to create a podcast with Eric Gilbey.com/). When I checked in on the blog we created for the event (http://apldnj. including live tweets. Not only did we use multiple tools. at the event. I believe we accomplished our goal of modeling the use of social media tools and how they can be used for PR. And we kept on going. right? Integration was the name of the game. uploaded pictures to Flickr and shot video that was later uploaded to YouTube. that Chris’s podcast produced a software sale from a landscape designer in Colorado! Plus. the Nemetschek NA industry specialist for landscape design. we used Web 2.
even if minimal. your prospects could be prequalifying you as well. If this is your website’s sole purpose. As I’ve discussed in previous chapters. whether you are a company of one or one thousand. judging your company based on what they see. This is a terrific way to display your past work as well as explain your company’s services. keep it simple and only have a “Home Page” with your company contact information. I believe your website should be at the center of your overall marketing strategy. we will focus primarily on how you can use your website as a marketing tool. By this. . I believe every landscape industry company should have a website or a blog. keep in mind. Your prospects expect you to have a presence online nowadays. How extensive and deep your website will depend on your site’s purpose. I mean all other marketing tactics. For this reason. At a minimum. Another reason to have a company website is for credibility’s sake. Your online brochure Many landscape industry professionals choose to use their website as an online brochure. your website could include a “Press Page” featuring PR you have received as well as a “Community Page” featuring your community involvement. But. an entire book could be dedicated solely to this topic (In fact. Your website is also a great tool for prequalifying prospects.98 | The Little Green Book #31: Your Marketing Hub The subject of web design and how to use a website is vast. I’ve written one—see the Author’s Resource after tactic#32). you will want to make it very easy for people to locate you online and contact you.
and perhaps only. via a newsletter sign up form as an example. I would then be able to communicate with the reader multiple times in the future. I would only get one impression per reader. The key is to engage visitors beyond their first. which is very costly. Another way to engage and communicate with visitors to your website is by linking to your online social networks such as Facebook and Twitter or to your blog.Develop Your Presence Online | 99 whether a mass post card mailing or your vehicle signage. This approach is becoming very popular as more and more people are becoming active in online social networks. This ability to communicate with readers into the future. visit to your website in order to build a long term relationship. . can justify the cost of the ad space. should lead prospects to your website. If I were to buy advertising space in a local lifestyle magazine. If I could entice the reader to visit my website by offering something of value. this would be a second impression. If I were to collect the visitors contact information. You need to leverage every marketing opportunity in order to move potential prospects to your website. beyond the initial advertisement. Let me illustrate this idea with an example.
your blog is updated frequently. as well . but… Do not start a blog simply because you see other landscape industry companies doing it. This is both the biggest difference between the two and the greatest advantage in blogging. one of which is cost. you can set up a blog quickly and inexpensively.100 | The Little Green Book #32: Your Personal Platform More and more professionals. Blogging also provides the opportunity to interact with your readers which is just not possible with a static website. Operating a successful blog will take a tremendous amount of time. which allows you to engage visitors with fresh content. While a static website can be considered an online brochure. This is a very powerful shift away from the original concept of a website serving as an online brochure. allows you to communicate with your readers and build a sense of community. Before you get rid of your company’s website and start a blog. there are other counter points to consider—the first being time investment. and companies. The ability for readers to leave comments on your blog posts as well as subscribe to your blog’s “feed”. Setting up a blog is fairly simple and requires very little web programming skills or professional design help unlike a static website. Sounds great. much more often than a website. As a journal. A blog is also simple to update on your own which eliminates maintenance costs like those associated with a static website. are moving away from static websites and moving toward blogging (many utilize both). your blog is more like a personal journal. Because of this. There are many valid reasons for this.
To illustrate this point. Also garden centers and retailers you recommend. or even years. builders and interior designers you have collaborated with (or that you would like to collaborate with!) Guest posts by the partners mentioned above. The most popular and successful bloggers write consistently— typically daily or weekly. do you have the patience and perseverance required to gain a large readership and build your community? This can take months. What does successful mean? To me. Reviews of landscape tools and books for homeowners. Determine the audience you are trying to reach and plan your writing accordingly. Installation and maintenance tips delivered via video.Develop Your Presence Online | 101 as patience. Here’s what I would include in your blog: • Showcase past projects as well as current projects using video showing the various stages of the landscape being built (I would also include the homeowners in the video). let’s say that you are a landscape designer or contractor and you are targeting a local readership. • • • • • . Profiles about architects. it means converting your time spent blogging into clients and revenue. You may very well be the most interesting person in the world. Their posts are also well written with considerable thought going into each post. Profiles about other partners such as subcontractors and other artisans. I believe your focus should be on providing your readers with interesting and valuable content that they look forward to reading. but this doesn’t mean your blog should be 100% focused on you personally. If you have the time.
teaches landscape professionals everything they need to know about websites. when you write consistently week after week with keyword-rich posts. Author’s Resource ----------------------------------------------------------------------- If you would like to learn more about how to build a strong presence online. The book. Company events as well as relevant community events.102 | The Little Green Book • • • Posts about PR and publicity you have received. writing about other professionals is a terrific way to meet new people and build collaborative relationships. blogs and building their brand online. visit: http://bit. your blog will appear higher in the search engines driving more and more traffic to it. From the above list you should be able to see that there is much to blog about if you look beyond yourself. This was originally an online course. For more information about WebSavvy. you can then lead visitors to your company’s website or your other online social networks. For instance. Also. From your blog. I recommend a course that I developed titled WebSavvy.ly/wlejg . after which I published it as a book and dvd set due to its success. Personal stories as well as stories about your employees. along with over four hours of video.
up-todate content on the Web is the best information available. IL Search engine optimization (SEO) is the practice of using keywords to be found by potential customers searching for your products and services. It is logical to assume that the most current. specifically. Why? If your blog links to your website it is telling Google.com to determine the best keywords to optimize for. blog posts. Naperville. as a respected authority. Your website benefits from that link. and other industry phrases my competitors were using. which of these words would you use?” From choices that included landscape designer. Google loves blogs because the content tends to be updated frequently. and some social media content. contractor. All you need to know is that Google is only using mathematics to emulate human behavior. .Develop Your Presence Online | 103 Case Study ----------------------------------------------------------------------------------------------Jeff Korhan—True Nature Inc. SEO experts seem to enjoy being in the know about how Google uses complex algorithms to index Web pages. and that is why Google ranks it higher. there is an easier and more effective way. Ask your customers! It is so simple. You just have to point or link your blog to your website. Your job is to think like a human being. This is why your blog is technically more important than your website for getting found. While you can use analytical tools such as wordtracker. your customer.com or spyfu. 93% of them selected landscaper as their number one choice. I surveyed my customers with this question: “If you were searching the Web for a company like ours. Let them do their job. These so called back-links are essentially a testimonial that Google pays attention to. that it recommends that website content. architect.
copy. and tags for my blog and website. And the phone started ringing. both my blog and website rose to a page one Google search ranking for Naperville landscaper.104 | The Little Green Book I added my city as a modifier and sprinkled that keyword phrase into the titles. Within 60 days. . We determined our leads from the Web increased from 5% to 23% that first year alone.
but months to truly understand how it works. Here’s a tip: The strength . The secret power of short messages It takes minutes to get started with Twitter. To be effective you have to manage interruptions and stay focused on your objective. IL Twitter is a multi-media broadcasting network with a global reach. you can get results that may not have otherwise been possible either offline or with other social networks. This is when you will begin to realize Twittering is like having a conversation in a crowded room. which are text messages that Twitter limits to no more than 140 characters. Knowing this. Naperville. what’s on your mind that you want to share? Are you trying to grow a business or just make friends? Are you looking for a job? Or do you have an idea for making the world a better place? All of these are common reasons people are active on Twitter. which you should be able to describe in 12 words or less. Your goal with Twitter is to connect with people by following them and engaging in short communications known as Tweets. Over time you will gather more followers as your network grows. Once you do break the code. Presently the representation from the Green Industry on Twitter is minimal. The approach is best described as socially acceptable stalking. Your involvement now will virtually assure you of a leadership position in this powerful social media marketing network.Develop Your Presence Online | 105 #33: The Real You in 140 Characters Guest Author: Jeff Korhan—True Nature Inc.
not through the social networks. It also allows for rapid transmission and reception. There is a reason Facebook has adopted a similar format as Twitter’s. valuable. These conversations attract more followers that can participate and add to the content. and so on. but the neural networks in the human brain. The functionality of Twitter continues to expand as it grows. which is counterproductive to how Twitter works best. the quality of the content goes up. This effectively encourages a real-time conversation between you and your followers. This means your Tweet from home can reach out across the world and come right back to help you in your local community. And you never know who is connected to whom. It encourages interaction on the network. which increases the benefits for everyone. which only increases its value further. even if you have just a few followers. and that attracts even more participation. However. your messages are going to occasionally get retweeted.106 | The Little Green Book of Twitter rests within the possibilities that are created when communications are limited to a handful of words. . or controversial information is transmitted around the world via Twitter within seconds. which is a rebroadcast of your message by a follower to their network of followers. This is how interesting. attracting even more followers. When everyone is forced to reduce their message to its core value. but you have to keep in mind that we live on one planet where all communities eventually merge into one. You can choose from multiple applications to embed images. Real time global search Some people like to keep their Twitter networks small and private. You may not necessarily be interested in what’s happening around the globe.
After a period of a few weeks you will begin to have small successes. Getting results The best way to learn Twitter is the same as any other network. such as a new relationship that you may not have been able to develop through traditional networking. That’s okay. Watch. trust the process. it builds a sustainable Web presence for your business. It is a true multi-media platform. You will discover that many Twitter relationships expire quickly. If you are using the right keywords. global reach. listen. and keep doing the work and you may just land that whale of a customer that you have been fishing for that will catapult your landscape business to the next level. Get involved. . then Twitter can help you increase your search engine ranking for customers searching for your products and services. and learn. Enjoy the conversation.Develop Your Presence Online | 107 video. a Tweet is no different than a page on the web that is potentially indexed by Google. Search for industry leaders and trusted friends and learn by following them. but go easy at first. and music into your Tweets. Twitter is one network where to some extent you can fake it till you make it. What is interesting is what happens with that multimedia content that some consider idle chatter. We know with certainty that Google rewards multi-media content with higher rankings. Notwithstanding its limitation to 140 characters. with a searchable trail that leads back to you. Twitter not only has a real-time.
First. your prospects can see and hear you deliver your marketing message. Before convincing yourself that you cannot possibly do this. Video sharing websites like YouTube. Second. It’s impressive—your prospects will definitely take note.108 | The Little Green Book #34: The Future is Now How can you easily differentiate your website or blog from those of your competition? Add video! Using video to market your talents and business is a terrific way to create a presence online and further enhance your brand. film crew or production company needed. The time to get on board with video technology is now! The Internet is accessible to more and more people and at higher speeds than ever before. the tools to create a video and share it with the world are accessible to everyone at very low cost. You can do all of the work yourself— no videographer. The reasons for using video online are many. Instead of reading standard text. Regardless of how tech savvy you may or may not be.com are flourishing. Putting yourself front and . Video will grab and hold a prospects attention longer enabling you to pull them further into your marketing and sales process. almost to the point that consumers expect video when they visit a website. using video on your website or blog actually places your site higher in the search rankings. The biggest advantage to using video is that it enhances communication. using video is a great way to stand out from your competition. This means more people will find and visit your site. understand that a small number of landscape professionals are already utilizing video to promote their services. This convergence of technologies has made online video commonplace. as mentioned previously.
After you have recorded and produced your video.ly/14Vgpu). The easiest way is to upload it to video sharing sites like YouTube. there are many ways to share it online. Where to begin There are numerous ways to create video beyond using a traditional camcorder or professional video camera. I personally use video as one way to showcase my portfolio (see here: http://bit. see here: http://bit. You read in the .ly/3ypabu). You can use video on your website in multiple ways. Talk to a website designer or programmer if you are not familiar with how to do this. You could also use video as a way to chronicle the evolution of a project from start to finish as landscape designer Susan Cohan did for a recent show house installation (see here: http://bit.com in the form of screen capture video by simply recording the action on my computer screen (See an example here: http://bit. Adding the video to your website or blog is the final step. You can then share this same video across other social networking sites like Facebook and Twitter.ly/8xG8V).Develop Your Presence Online | 109 center also adds a personal touch—prospects can put a voice and face with your company. You can use an inexpensive webcam to record yourself just as Green Industry consultant Jeff Korhan does for each of his blog posts (See an example here: http://bit. I create video tutorials for LandscapeLeadership.ly/3ypabu).com. as mentioned in tactic #30: Maximize Your Exposure. You can turn your photographs into a slideshow video with music or a voice narration—no video camera required (For an example. Posting your video to multiple platforms ensures that it is exposed to a broad audience.ly/idWfb).
then it can be hard to make a real connection to people in pamphlets or a traditional website.com. Case Study --------------------------------------------------------------------------------------------------------Arcata. Rudy Vedovell of Lots of Green in Holland Michigan created a video for his website that gives visitors a general overview of his company and his philosophy (see here: http://bit.ly/2xziXj). much less using video online! But online video has been one of the easiest ways to presell to potential clients that I’ve found.ly/C2oOK) and also suggests using video as a way to answer “Frequently Asked Questions” on your website (see Genevieve’s case study which follows). If you can help them feel .ly/1HljKc). CA Genevieve Schmidt—Genevieve Schmidt Landscape Design When I talk with my landscaper friends. Video allows you to talk directly to your potential clients and tell them about yourself in a way that feels natural. most of them are intimidated by getting a website up. video allows people to feel like they know you. All of these examples illustrate the many powerful ways you can utilize video to market your company. Jody Shilan. Landscape designer Genevieve Schmidt creates “How To” videos for homeowners on her blog (see here: http://bit.ly/zVRgC). In addition.110 | The Little Green Book case study following tactic #4: Let Your Clients Do the Talking how landscape designer Pamela Dabah used video to showcase powerful client testimonials (see here: http://bit. editor of FromDesign2Build. before you’ve even spoken on the phone! The fact is that people decide to hire you because they like and trust you. uses video as part of his sales process (see here: http://bit. Think about it--if writing doesn’t come easily to you.
Expect to do many takes to get one video you’re happy with. and smile whenever it feels natural. which you copy and paste into the html code of any website or blog.Develop Your Presence Online | 111 comfortable with you before they call. talk slowly. which has software bundled in to allow you to edit your video very quickly. Zoom in and record your head and torso. which is free and easy to use. I find it takes at least two tries to get comfortable. Here are some quick tips for shooting great video: • • • • • Don’t read directly from a script – use bullet points instead. . If you get nervous. Shoot your video straight through so you only have to edit out the beginning and end. Don’t be intimidated by cost or the technology – video is super-simple nowadays. you’re that much more likely to land the job. Shoot in a quiet location on a still morning to avoid squinting. to upload my videos. I use a $70 Flip Video recorder. Then I use YouTube. YouTube provides an embed code. just breathe deeply. glare spots and wind rushing by the microphone. Keep each video short and about one topic . then two to three more to say things succinctly. not your entire body.under 3 minutes is best.
If you see value and potential in the service. how can you make it more consistent? (1 hour) Sign up for a free Twitter account at www.Twitter.com.com/jeffkorhan and Jason Cupp at http://twitter. You can follow me at http://twitter. Brainstorm ways in which you can incorporate video as a part of your web presence. Don’t worry about posting anything at first. You can follow guest authors Jeff Korhan at http://twitter.com/jasoncupp.112 | The Little Green Book What You Can Do Right Now (1 to 2 hours) Evaluate your current presence online. (1 to 2 hours) Watch the videos included in tactic #34: The Future is Now.com/chris_heiler. . then jump in. just follow a few interesting people to evaluate how they are using Twitter. Is your current status sufficient or should you expand it? Is your marketing message and image consistent from one platform to another? If not.
advertising must be more targeted. targets an individual community of homeowners on a personal level. In this chapter. Your message also needs to be more personal. It’s time to separate yourself from the competition and be heard through the noise. I . First. The marketing strategies in this chapter will teach you how to do exactly that. CEO of Highland Outdoor. provide more value with less salesmanship and must be delivered at an opportune time. You will also read how Jason combines targeted demographics and pay per click advertising to drive traffic to his company website and to increase sales. you will read how Jason Cupp.CHAPTER SEVEN Leverage the New Rules of Advertising t’s more difficult than ever to get your marketing message to stick in today’s crowded marketplace. We need to cut through the noise by applying the new rules of advertising. These are the new rules of advertising.
It is not the most effective strategy for establishing a strong position in the marketplace. purchasing advertising can provide you with extra leverage in dealing with publishers. There are legitimate reasons for adding a dose of print advertising to your marketing mix. Everything is negotiable—ask for a lower rate and for something additional in exchange. In addition to that. We don’t want to ignore this sector of the marketplace. In my opinion.114 | The Little Green Book #35: If You Must… Let me first state that I am not a big proponent of traditional print advertising. I’ve found landscape industry businesses to be particularly lousy at advertising in print—I’ve experienced massive failures myself. there remains a large percentage of the marketplace that still gets a majority of their information from publications such as local newspapers and magazines. First—and second—impressions Advertising is expensive. Most companies in the landscape industry advertise in print publications because it’s easy—they just hand their money to the publisher and never think about it again. Next. the ad must run consistently over time for your brand to stick in the . Some play the “We just want our name in front of people” game. First. I’ve done this successfully in the past which led to a personal profile as well as a project profiled in a glossy lifestyle magazine. Second. especially for a full-color ad that is large enough to grab a reader’s attention. it’s most valuable for companies who already have a strong position in the marketplace—and need to sustain it. This is a terrible excuse for throwing money away.
This could be in the form of subscribing to your blog’s rss feed. Post “how to” maintenance videos on your blog that coincides with the season and time you are advertising. If you are able to do this. I offered a free list of heirloom plants appropriate for these homes. Offer a weekly email tip that they can subscribe to. Require an email address in order to download the coupons. Give away coupons and other special offers. which means you need a higher return on that investment than just a few measly glances from readers. • • • • . Here are some ideas: • Offer a monthly company newsletter with valuable information that they can subscribe to (see tactic #39: Deliver Your Message Monthly). then you have a potential prospect or referral source that you can communicate and build a relationship with over time. signing up for your company newsletter or following you on Twitter. the most difficult part of this strategy is moving the reader from advertisement to online.Leverage the New Rules of Advertising | 115 mind of a consumer. Of course. Give away useful information. As an example. You must then go the extra step and encourage them to take action. My recommendation is to use your print advertising as a way to collect leads that you can communicate with into the future—beyond the advertisement. Readers could visit my website and download the list for free in exchange for their name and email address. Encourage visitors to subscribe to your blog’s feed. when I advertised in a neighborhood of historic homes. This adds up to big bucks. blog or Facebook. How do you collect these leads via your print advertising? You do this by encouraging readers to visit you online—whether it’s your website. Offer maintenance advice via video.
large circulation numbers are not as important as matching your business to specific demographics. Keep in mind.” Where to advertise is another question that requires careful consideration. professions or hobbies that are in alignment with those of your clientele. whether it’s on your website. don’t just say. blog or Flickr.000. “follow the progress of Smallville Library’s landscape renovation on our Facebook fan page. “Follow us on Facebook”. Target those publications with readers at specific income levels. . You could be better off advertising in an inexpensive neighborhood newsletter with a circulation of 3. Don’t try to be all things to all people when it comes to advertising.000 versus a newspaper with circulation of 300. In the advertisement.116 | The Little Green Book • • Encourage readers to visit your online portfolio. instead encourage readers to. Encourage readers to visit your online social networks.
whether it be visiting your website and signing up for your company newsletter or contacting you directly. Postcards generally yield higher rates because it is easier to engage the recipient—they don't have to open an envelope and unfold the paper(s) inside. APLD—Susan Cohan Gardens Chatham. There are six steps to crafting an effective postcard campaign: . you must have realistic expectations. You need to lead them to action.Leverage the New Rules of Advertising | 117 #36: Mail Your Message Guest Author: Susan Cohan. The fact is. Putting it all together It is your job to create a compelling postcard that engages your audience with a call to action. Two to four percent is an average return rate for most direct mail campaigns. relatively simple to design and the least expensive option to mail. It’s not enough to send a pretty picture hoping it is memorable enough to stick in the prospects mind. high quality post cards are inexpensive to produce. As with any direct mail campaign. The typical conversion rate of those contacts to an actual sale is typically around 50% in my experience. NJ Using a postcard as a direct mail piece to reach new prospects is an effective and efficient way to incorporate a traditional marketing vehicle as part of your marketing mix. Direct mail marketing can seem like an expensive and daunting venture. This means you can expect two to four direct contacts for every 100 postcards you mail. This means every 100 cards should yield one qualified lead.
Often.You can use a local print shop to produce your postcards or one of the many production houses online. You can learn a lot just by visiting a few websites. Some provide list and mailing services and are considered full service postcard marketing companies. but if your target market lives in an urban setting—it’s the wrong image. don't design the postcard yourself. Your name should be on the front and back of the card. Start with zip codes and then add the criteria for the customers you want to reach. A good example of a full service company is ModernPostcard. as well as the postcard printing . You may love that one project you did at a client's country place. Step 2: Designing the card.Unless you have excellent graphic design skills. Often. Step 3: Producing the card. Step 4: Identifying the recipients. Be sure to include your call to action and all contact details. collaborate with a graphic designer. postcards get tacked up on a bulletin board or refrigerator—you want your name to be seen. Business-to-consumer (B2C) lists are available from many list services. All will require that your postcard layout be uploaded to their site and that you approve their proof copy before the cards are printed.com. Ask yourself if this image also represents what your target market can visualize in their yard. If not.118 | The Little Green Book Step 1: Your visual and verbal message. postcard printing houses have design services that you can use.You can create a very specific recipients list based on a variety of demographic data.Choose a highresolution image that showcases your best work.
Step 5: Choosing the mailing date. Some postcard services will be able to get better volume postage rates and will take care of the labeling and stamping for you. mail your card during that week and try to time it so it arrives on a Wednesday or Thursday—right before the weekend. Timing can make the difference between success and failure. USAData. If you use a full service postcard company. Bundle them by zip code for faster delivery before you take them to the post office.Leverage the New Rules of Advertising | 119 houses themselves. For a spring postcard.com is a good place to start. If you want to tie into a major event like a regional flower show or festival. plan on the process taking two to three weeks from beginning to end. Step 6: Mailing the card. . If you use a smaller printing company and do the work yourself. If you want to generate your own list.Allow plenty of time to stamp and label your cards if you are going to mail them yourself. choose a date that is likely to have good spring weather—that’s when people think about their gardens and being outside.When to mail your postcard is the most important decision you will make. allow four to six weeks.
This is a strict criterion. like postcard mailings mentioned in the previous tactic. The reason for this. matching very specific criteria. is because these homeowners are highly qualified. you can actually achieve an even higher response rate. built before 1930 and valued at over $400. With a little more effort.000. What I’m referring to is an automated. average a 2% response rate on the high end. I send the new homeowners a handwritten. This rate is acceptable if you are mailing to a qualified list of homeowners because it’s typically inexpensive as well as quick and easy to execute. An often overlooked market segment is “New Home Buyer’s”. You do this by personalizing your marketing message. I have received an outstanding 20% response rate from these personalized cards. whether it’s design work. personalized greeting card welcoming and congratulating them on their new purchase. I’ll use myself as an example to illustrate this: When a home. These folks are often in need of landscape services upon purchasing their home. but matches my niche perfectly. targeted and personalized direct mail strategy that can be executed in real-time (unlike an annual mass mailing). It’s important to get your company in front of this market before your competition—and in memorable fashion. beyond the personal touch. I also use this as an opportunity to introduce myself and show my interest in working with them if they are in need of design work. and a twist on the previous strategy. I only send cards to homes located in three neighborhoods.120 | The Little Green Book #37: An Automated Lead Source Most direct mail campaigns. You . sells in one of three local neighborhoods. a lawn renovation or maintenance plan.
How and when you approach the new homeowners is up to you and depends a bit on your business. The agent should be able to set this up so the listings are emailed to you automatically. If you are a maintenance company. I typically waited six months after receiving the listings before I sent my introduction cards. you may want to contact them right away. you might have more luck waiting until the homeowners are settled in. enter your search criteria and sign up to receive email alerts. This is what I did. This is truly an automated source of leads (and free). “How do I easily find new home buyers?” Your first step is to identify your search criteria: location. it’s important to get the parcel number. You will be notified of homes being sold within just a few days. How you find the name of the new homeowners will vary by state. The process This begs the question.Leverage the New Rules of Advertising | 121 can do the exact same thing based on the demographics of your unique target market. You can also use Zillow. contact a real estate agent and ask them to set up a listings search of sold homes based on your criteria. This will aid in your search for the new homeowners. Whichever service you use. If you are a landscape designer or contractor. sale price. Just as before. square footage. Next. Most counties will have a website that enables you to look up specific parcels.com to set up a similar system yourself. year built. etc. but I suggest starting with your county’s online service. This targeted direct mail strategy is ideal for companies with a specialty or niche who can really focus in on their perfect . giving you a jump start on your competition.
ly/4C5Acj You can view the actual introduction letter I send to homeowners here: http://bit. A combination of this personalized approach mixed with a mass mailing of postcards would be ideal. This may also be better suited for smaller companies who need to be more selective. Author’s Resource ------------------------------------------------------------------------------------------- You can view an example of the real estate listings that I receive here: http://bit. in how and who they market to. and budget conscious.122 | The Little Green Book prospects.ly/1v5X6V .
The letter included our company’s elevator pitch and outlined the details of the landscape project we would be coordinating.the better the design and installation our reputation reach increases. company. our design/build firm began a landscape project in an exclusive gated community where I realized that it would be advantageous to make personal contact with the homeowners in that neighborhood. even hand writing the names and addresses on the envelopes. Although yard signs and door hangers have worked in the past. Hence the reason the majority of client leads come from referrals and from those that actually witness our work. our work product speaks for itself . We cross-referenced this information using Google Maps to ensure we located every house in the neighborhood. We felt the letters would be more effective and impactful if we personalized each. We used multiple online resources that not only gave us the neighbor’s addresses. Going the extra step We created a direct mail piece in the form of an introduction letter that was sent to every homeowner in the community. we wanted to make it much more personal to generate more interest in our work. MO As landscape and exterior design professionals. We always make sure our office staff knows when a landscape project is about to begin so we can send the . but also their names and telephone numbers. Recently. and client’s property.Leverage the New Rules of Advertising | 123 #38: There Goes the Neighborhood Guest Author: Jason Cupp—Highland Outdoor Kansas City.
the letters arrive right before we begin the project. yet the increase in brand awareness and reach is an incredible payoff.ly/KRmJX . My hope is that our introduction letter encouraged this action. I drove through the community around 7:00 pm and spotted many families strolling past the project we were building right in front of their eyes. This way. It’s often the little things we do that catches the attention and earns the respect of potential clients. is a recipe for future success in this neighborhood. You can do the same wherever you work. This.124 | The Little Green Book letters the same day we call for a utility locate. Author’s Resource ----------------------------------------------------------------------- You can view the introduction letter from Highland Outdoor here: http://bit. combined with a strong reference from the actual client. This direct mail strategy does not require massive amounts of time or money to execute. which in turn builds anticipation in the neighborhood. One night during this particular landscape installation. This is a marketing strategy that all landscape companies and professionals can execute in any neighborhood.
Publishing a newsletter that is valuable to your readership can take a lot of time. making this format ideal for monthly delivery.Leverage the New Rules of Advertising | 125 #39: Deliver Your Message Monthly While mass postcard mailings. The frequency of mailing really depends on the format in which you will publish your newsletter as well as the amount of time you can dedicate to this task. family as well as allied professionals such as contractors. are a terrific way to introduce your company to prospects. landscape designers and suppliers. especially if it’s in print form and mailed to your readers. most people still prefer to read newsletters in print so a combination of both print and email is ideal. Your newsletter mailing list can include current and past clients. The key is to include content that appeals to your unique readership. prospects. Keep in mind. I recommend publishing your newsletter quarterly and then work up to monthly if you are able. friends. and is less expensive. and the more targeted approaches discussed previously. A newsletter delivered via email takes less time to publish. I suggest implementing the 80-20 rule: 80% of your content should be valuable to your readership and the other 20% can be . builders. Anyone who has the potential to provide you with a referral should be on your list. Tell your story There is much you can include in a company newsletter. Newsletters are another form of direct mail and one of the most effective ways to keep in touch consistently. interior designers and even realtors. you will also need a way to stay in front of your clients and other contacts to generate referrals. including architects.
I recommend doing so using email marketing software such as ConstantContact. I personally use Aweber for my business.com or Aweber. Here are some content ideas for your newsletter: • Personal commentary. or e-zine. The service will maintain your email list (sometimes called a “list host”) and automatically send your newsletter to your entire list per your specific schedule. You can also ask other professionals to contribute tips to your newsletter. include one of your recent posts to encourage your readers to visit you online.com.126 | The Little Green Book marketing and sales focused. The software gives readers the opportunity to unsubscribe from your mailing list so you can be sure that only those people who really want it are getting it. Feature employees Discuss your service within the community. PR and press you have received Announcements such as events and special promotions or offers Tips and advice. If you have a blog. whether it be design. construction or maintenance. Both Constant Contact and Aweber offer in-depth . Share a bit about yourself personally and “what’s new” with your business. These services allow you to design your newsletter using numerous templates—it’s a very painless process. Feature a different project in each issue with photographs and testimonials.Let your readers see behind the curtain. Product and book reviews that appeal to your readership • • • • • • • • If you choose to publish your newsletter as an e-newsletter.
This is the best way for people to subscribe to your newsletter. Another great feature of this software is that it enables you to create a newsletter sign-up form that you can place on your website or blog.Leverage the New Rules of Advertising | 127 reports for your email campaigns so you know exactly who is reading what.ly/2V04un . You can view an issue here: http://bit. Email marketing software will cost around $15 to $20 each month.ly/4qDRSI They also publish a monthly newsletter for homeowners titled Growing Together which you can view here: http://bit. which you can view here: http://bit.ly/3sndCj Westover Landscape Design in Tarrytown New York offers a newsletter on their company website. Author’s Resource ----------------------------------------------------------------------- The Davey Tree Expert Company publishes a print newsletter they send to commercial property managers and homeowners titled Arbor Topics.
Subscribers sign up via a form on our websites and are then automatically added to our newsletter lists—it could not be any easier.ly/3HGUEX of Jody’s Trade Secrets here: . You can view one of my Profit Tips here: http://bit.com to publish our weekly newsletters. I co-founded the website FromDesign2Build.com Beginning in October of 2008. My Profit Tip of the Week is a bit different from the company newsletters I discussed in the previous strategy in that it is a business-to-business newsletter. In October of 2009. Jody also sends a weekly tip titled Trade Secrets which is written for landscape design/build contractors. writing my Profit Tip is one of the most enjoyable tasks for me each week. Writing this week after week has helped me stay in front of other professionals and more importantly build a relationship with many of my readers. Another notable difference is that my weekly tip includes much less information than what a typical monthly newsletter would. I know Jody feels the same way about his weekly Trade Secrets. We both use email marketing software from Aweber.ly/1mz9Kt You can view one http://bit. I try to keep it short and on point each week—making it easy for readers to digest (and for me to write).128 | The Little Green Book Author’s Case Study ----------------------------------------------------------------- Chris Heiler—LandscapeLeadership.com with Green Industry veteran Jody Shilan. I have published a weekly newsletter written specifically for professional landscape designers and landscape architects. Not a week goes by that I don’t hear from one of my readers— many times sharing their own great ideas and experiences with me. In fact.
validate their reputation. You pay a small fee only when a web user clicks on your advertisement and visits your website. employment – and virtually everything in-between. hobbies. “I saw a photo on your website…” or “I read about this online…” There are several methods to put your website and online presence in front of your target client. You have seen Google’s PPC ads listed at the top of search listings as well as to the right of the listings. Most everyone has heard of social networking – and even more have heard of Facebook. birthday.Leverage the New Rules of Advertising | 129 #40: Just A Click Away Guest Author: Jason Cupp—Highland Outdoor Kansas City. and has proven to be highly effective for some landscape professionals (see the following case study). we can target our prospects using all of that data. neighborhood. and spur creativity. Facebook users place heavily coveted demographic information online – all behind a user name and password. Since Facebook has mined this demographic information. Google Adwords is the most popular form of PPC advertising currently. education. Pay-Per-Click advertising is when you place an online advertisement that links to a specific page on your website (landing page). marital status. such as Search Engine Optimization (SEO) and Pay-Per-Click advertising (PPC) to name just two. . budget controlled. MO More and more savvy clients in today’s marketplace are using online methods to find landscape firms to do business with. Users openly share their age. The Facebook PPC program is simple to set up. Often. clients say in the sales process.
. then PPC advertising can be an effective and efficient means of getting visitors and potential clients to your site. You can quickly lose a lot of advertising dollars if you don’t understand the system. A word of caution however: Research PPC advertising thoroughly before jumping in. PPC advertising also allows for greater flexibility—you can update your ads almost instantly. pulling them further into your marketing and sales process. Due to web users giving up a significant amount of demographic information. This is all valuable information. business owners are finding their targeted clientele much easier. One of the biggest advantages with PPC is the ability to track the results of your advertising. PPC is a very controlled form of advertising from a budget standpoint. You identify how much you want to budget each week and how much you are willing to pay for each click (this is based on keywords). Most PPC companies have tracking software built in. what pages they look at and from which pages they leave your site. It is also very fast in the sense that you can post an ad in a very short amount of time as opposed to another advertising medium such as print advertising. but has gained some significant sophistication in recent years. so you can view metrics such as how long visitors stick on your website. as well as how to monitor it. Allowing your ad to only appear in your city or community makes it even easier to place your company website or blog in front of prospects that fit your demographic profile.130 | The Little Green Book Targeting your prospects Pay-Per-Click is not new to the online advertising game. If you have a well-designed company website.
click on the “Advertising” icon in the lower right corner. Choose your wording carefully! You will then set a daily budget of how much you would like to spend. To create your ad. my landscape design/build consulting firm. After setting up an account and logging in. .50 to $0. In six months. Setting up a PPC campaign on Facebook is easy. A tutorial will walk you through all of your options and show you how to set it up.064 impressions! These impressions resulted in 2. This was well worth the investment. this activity led directly to sales of over $50. Highland Outdoor. location. You will also determine how much you are willing to pay per click— usually $0. This is all there is to it! Your advertisement will appear on Facebook the day after setting up your PPC plan.000—all at an advertising cost of $970.652. Facebook will automatically charge your credit card for the PPC fees. You can then build your advertisement based on specific demographics such as age. In turn. including a few of our marketing partners. We also attracted a different type of client that we would have not otherwise. decided to try some alternative marketing ideas to spread the word of our company. You will need to have a Facebook account first.36.276 unique visitors to the Highland Outdoor website. you will upload a photo and write a description about your company. we decided to use Pay-Per-Click Advertising through Facebook. our ad received 3. marital status. Through discussions with our staff. Facebook will even tell you how many users fit into these demographics.Leverage the New Rules of Advertising | 131 Case Case Study ----------------------------------------------------------------------------------------------Jason Cupp—Highland Outdoor Kansas City.75. education. I suggest $5 to $10 per day for one week just to test. MO In the winter of 2008. etc.
Use the online tools mentioned in this chapter to find the names and addresses of homeowners in the neighborhood—Zillow.com. Think about ways you can move readers from your ad space to your online space.132 | The Little Green Book What You Can Do Right Now: (1 to 2 hours) Evaluate your print advertising campaigns. Is this a neighborhood that you would like to build a strong presence in? Consider implementing the same direct mail strategy Jason Cupp discussed in tactic #38: There Goes the Neighborhood. . think about one of the neighborhoods you may be working in right now. What can you offer readers in hopes of communicating with them in the future? (2 to 4 hours) Whether you are a landscape designer. Google Maps and your county website’s parcel/property search. design/build contractor or maintenance service.
You will publish your portfolio on CD. Now is the time to learn how to leverage the wealth of technology available to us. You are different! This chapter will teach you multiple ways to showcase your work in order to promote your talent and business. You will never have more fun than this marketing your business. . This chapter serves as a perfect example of why you need to scrap the old ways of marketing your landscape business. you will be publishing your own magazine and books on-demand. When others are printing expensive brochures by the thousands.CHAPTER EIGHT Showcase Your Portfolio T he future is most definitely right now. You are different! You will flip through your portfolio effortlessly on your iPhone.
134 | The Little Green Book #41: Take Your Work With You Even though we are living in the 21st century digital world. not 10 years ago. Because of this.Organize your photos in a logical way. There is nothing less impressive than a portfolio with outdated content. I organize my photos by project and group “Before” and “After” pictures together to create a strong impression. this is your brand that you carry with you everywhere. You need to prove to people that your company is relevant right now. After all. Only use your best photography. just as you would your company website. professional conferences and speaking engagements. especially photography. meetings with prospects. I’m all for going digital and carrying less but when there is no internet access and someone wants to see our work. 8 ½” x 11” or 11” x 14” is a sufficient size. No doubt it is important. Wherever you go. we need to be able to quickly show them something. More than just a pretty picture Photography is only one part of your portfolio. but don’t overlook other elements that can be included. And don’t underestimate the need of many people who prefer the tactile experience of flipping through pages. I suggest updating your portfolio annually. Do not use low-quality photos . your portfolio should go. or hard-copy. Here are some things to include in your portfolio: • Photography. Keep your content fresh. there is still a place for our physical. A well-designed and impressive portfolio also contributes to your professional image. Bring your portfolio to networking events. portfolios. I suggest creating a portfolio that is compact and easy to carry.
If you have been featured in a magazine or newspaper. plan-view enlargements and whatever else best displays your talent. I suggest including sketches. This is more impressive than simply listing written testimonials. and vice versa. copy them and add them to your portfolio. If possible. If you have received Thank You cards and other notes from clients. include these in your portfolio. Recognition.Showcase Your Portfolio | 135 simply to fill space. I suggest reproducing the article and including it as part of your portfolio. Published Work. There are many professional options available . Testimonials.When you win awards. include photographs of your involvement and testimonials from the organizations. Community Involvement. or earn certifications. Special Features. then reproduce it and include it in your portfolio. Again.Include charitable organizations and other community work you are involved with. and your local chamber of commerce—any association that will lend credibility to your brand. This includes articles you have written for industry trade publications. only include your best work.Include affiliations such as landscape industry trade associations. so be sure to include them in your portfolio. perspective drawings. One beautiful photo delivers more impact than a dozen mediocre pictures. • Drawings.I suggest including a page filled with client testimonials. civic groups such as Lion’s Club. • • • • • • A lot of effort can be required to create an impressive portfolio. Make sure the outside looks just as nice as the inside.People enjoy looking at beautiful drawings and designs.If you have written articles for magazines or other publications. Affiliations.
I’ve got 3 kids.” “Well. We used their mounting board product called “M6” (see here: http://bit. It is a miniature version of the one we take to client meetings. . For this reason.” “Oh. it’s a little smaller than that. clear plastic that mounts to the face of photos. I suggest creating a complimentary portfolio on CD that you can leave behind (see tactic #43: Leave Your Work Behind). It not only protects them from bending. is a “landscaper”? Do you cut grass from the back of a pickup? Do you have a $30M DesignBuild firm? Are you an independent landscape designer? Or are you somewhere in between? It sure would be easier to show them.ly/nMnoK). but what. Choose one that best represents your brand. but also from scratching. Keep in mind. actually I design landscapes. exactly. That is one reason we came up with a pocket portfolio.” “Me too. IL “So I hear you’re a landscaper. one limitation of a physical portfolio is that you most likely will not leave it behind with people. Study Case Study ----------------------------------------------------------------------------------------------- Tim Thoelecke.” I hate that. It’s like handing them a deck of cards. We found a mounting system online made by Pres-On. It replaces frame. It puts control 100% in the potential client’s hands. FAPLD—American Academy of Landscape Design Glenview. well I have this brown spot in the lawn that I’ve been trying to deal with for a couple years. How do you explain to someone at a cocktail party what you actually do for a living? Are you a “landscaper”? Maybe you are.136 | The Little Green Book when it comes to packaging your portfolio. In fact. The product is a self-adhesive.
as nice and flexible as they are. The main thing is that you are not locked into a linear process! Okay. stacked and passed around. It’s now 10 years later and they are still very presentable. Also. See examples of Tim’s portfolio cards here: http://bit. They can also be put down when done. but it puts control in the potential client’s hands. Others would rather talk business. Some people are glued to them. you could have a portfolio on your iPhone. The beauty is that. We put together 60 of them from 5x7 photos.ly/1SQjnY . do not give the potential client the same kind of control. electronic portfolios.Showcase Your Portfolio | 137 mounting and glass all in one. not only is it a professional way to present your portfolio. The cards can be sorted. but I think there is value to the tactile element.
138 | The Little Green Book #42: Share With The World Just like everything else in the world. you can access them from wherever you may be. but I do recommend complementing this with an online version.com and Photobucket. you may even want to watermark your photos with your company name or website URL to gain even more brand recognition.com. whether at a client’s home or a networking event. Websites such as Flickr. After moving your photos online. Other social networking . your photos will appear in search rankings leading more traffic to your website. Another benefit of uploading and sharing your photos online is that you can “tag” your photos with keyword-rich titles and descriptions. If done properly. Picasa. You don't need to be sitting across from them at their kitchen table. you can simply share a URL which will lead people directly to your portfolio. The most important reason for this is so potential clients can access your portfolio 24/7 on their own time. Along with this tagging.com are considered photo sharing websites. I don’t suggest giving up your beloved physical portfolio. portfolios have moved online. options and more options You have many options when it comes to putting your portfolio online. You no longer need to email gigantic files to share photos. Options. These are great for organizing and sharing pictures of your professional work as well as personal photos. Imagine effortlessly scrolling through your photographs using your iPhone or other mobile device— prospects will be impressed! Sharing photographs is also much easier when they are stored online.
This allows me to share my photos in real-time across multiple social networks.Showcase Your Portfolio | 139 websites within the landscape industry.ly/bLmw7 . go here: http://bit.ly/XXId9 Jody Shilan’s VisualCV: http://bit. Author’s Resource ----------------------------------------------------------------------- For a step-by-step video showing how I quickly upload.info.com. such as Land8Lounge.com and Landscapedia. The possibilities are endless. edit and share my photos. have a built-in portfolio function for members to upload their photos to. These services can work great in combination with a portfolio on a company website. I update my Flickr account immediately after photographing any of my work. Other websites offering a paid service. are specifically for uploading and sharing your portfolio. Here are two examples: Chris Heiler’s VisualCV: http://bit. such as Carbonmade. While I update my website’s portfolio annually. All of these options are free services.ly/3ecQLb Take your online portfolio a step further by creating a VisualCV in which you can share much more than just photos of your work.
I have organized the photos in my portfolio differently than on my website. Only use your best photos—the ones that show your work in the best light. they are appreciative that I am not wasting the consultation time to promote myself. as if I gave them a very special gift. NJ Each time I visit a new client I hand them a copy of my portfolio on CD. Second. so the format you choose should reflect that.140 | The Little Green Book #43: Leave Your Work Behind Guest Author: Susan Cohan. Putting it all together You will not be showing your portfolio to an art director or another professional. via the CD I am actually selling myself and my services a second time—after I'm gone. This serves two important functions for a potential client. I use PhotoShop Elements to edit each picture so that the view or detail is exactly . APLD—Susan Cohan Gardens Chatham. To keep things interesting. This format keeps the portfolio and website as companion pieces to each other. Instead of featuring specific projects. I feature design elements such as garden architecture or cottage gardens. I explain that the CD will enable them to look at my portfolio in depth after our initial meeting on their own time. These portfolios are geared towards consumers and should ‘unfold' like a glossy magazine article. First. It is important to remember that you want your CD to reflect your design style. I make the portfolio CD’s myself using relatively simple software in order to keep my costs down. They are always thrilled.
ly/Rr9IN . Resource Author’s Resource ----------------------------------------------------------------------- You can view Susan Cohan’s portfolio here: http://bit. Free PDF converters are available through a variety of on-line services such as CutePDF. Picnik. Next. Any office supply store will have paper sleeves and plastic jewel cases for you to select from. The custom labels make for a very professional package and are impressive in the eyes of our prospects. More than this is too much to absorb. I use PowerPoint to create the actual portfolio.com.com is a free online photo editing tool that also works well. less seems skimpy. I save it as a PDF because most people are more familiar with viewing PDF files versus PowerPoint files. You have many choices available when it comes to packaging your CD. This program is easy to use and relatively inexpensive. also from Avery. Once the PowerPoint document is complete. For this process I use labels from Avery and a product called CDStomper. The next step is to copy the portfolio to the CD from your computer and create and apply the CD label. I try to limit the slides or portfolio pages to about 20-30 including title slides and contact slides.Showcase Your Portfolio | 141 the way I want it.
As with other portfolio formats. hardscape and structural details. You could chronicle individual projects by including before. “I’m intrigued. only use your absolute best photography in your book. Why should you? Because there is not a more impressive way to present your portfolio than in book format. I highly recommend using Blurb. be sure to include macro-photography of plants. Beyond making a great impression. whether online or on a CD.com (this book was not published by Blurb. Publishing your portfolio in book format can also be less work than publishing a magazine which I discussed in the previous marketing tactic. Blurb makes this easy for you. The first step is to download Blurb’s free BookSmart bookmaking software from their website. during and after construction photographs along with descriptions such as design-intent statements or challenges involved. This isn’t to say that you should only print a picture book— you can do much more than this. You will design your entire book with this easy to use software. You could also include pictures of the clients themselves as well as testimonials. Your book can contain less information than a magazine and will mostly focus on your photography. Also. but…” There are many options available online that will enable you to create your own masterpiece. You .142 | The Little Green Book #44: Become Your Own Publisher Anyone can publish a book—I’m living proof. Imagine pulling out your very own hard cover book to show a prospective client. you will also differentiate yourself from your competition.com).
as well as the book’s content. 2009). After designing your book.Showcase Your Portfolio | 143 can completely customize the look of your book or choose from a vast selection of templates that allow you to simply plug in photos. but also with your past clients and other allied professionals. I recommend not only sharing it with prospects. When you create your book using Blurb. artwork and text. This metadata. You can do all of this before even printing your book! Sharing your book online is great. You can also add an author description.ly/1riZwh).99 for one to five books.95 for a 7”x7” hardcover to $59. Your book can be printed and in your hands within seven to ten days.95 for a 12”x12” hardcover of 20 to 40 pages (pricing as of October. is searchable online which means your book will appear in search rankings just as your website would. it’s just a matter of placing your order on the Blurb.com. Using Blurb’s BookPreview function (see examples: http://bit. family. as well as link to the preview from your website or blog. You can even display your book at garden centers and nurseries that refer . and professional contacts to view your book online as well as share your book preview across social networks such as Facebook and Twitter. Prices range from $22. you have the ability to add metadata such as descriptions and tags just as you do when you add a photograph to Facebook or Flickr.com website. you can invite friends. Display your book at garden shows and bring along to networking events. Shipping is a flat rate of $6. You also have the option of hiring a BlurbNation expert to design your book for you. There are two distinct ways to use your book for marketing purposes—online and offline. but what we really want is to hold the book in our hands and share it with people.
What happens? Without getting even a decent glance. these are printed ondemand with no minimum orders. And unlike brochures from your local print shop. Each magazine costs 20¢ per page. a 20-page magazine would be $4. you cannot possibly give them away to everyone. your pretty brochures find themselves in the bottom of a trash can. For this reason. You can’t do that with brochures! You could also send copies to prospects. plus shipping. "They will be so impressed with my work".00 plus shipping. Now picture yourself at the same event and instead of handing out a generic company brochure. all of the mailing is done for you. Because you will only print a small number of books. you confidently place a beautiful. or whomever else you want to get in front of.com enables you to design and publish your own custom glossy magazine for about the same price as a quality four-color brochure. I recommend putting a PDF copy of your book onto CD which makes for an inexpensive handout (see tactic #43: Leave Your Work Behind). Too bad they have already collected a dozen other brochures throughout the event. builders. full-color glossy magazine into their eager hands. You also have the ability to subscribe all of your clients so you never actually touch the magazine. Author’s Resource ----------------------------------------------------------------------- Picture this: You're at a networking event introducing yourself to folks by handing them your freshly-printed full color brochure. architects and realtors. As an example. Magazines are brilliant full color on 80lb paper with saddle-stitched covers--they look terrific. you think to yourself. . This will not get thrown away! MagCoud.144 | The Little Green Book you to customers.
Showcase Your Portfolio | 145 When planning the content. Can you expand on what you are currently doing by creating a complimentary portfolio in a different format? For instance. think like a magazine editor. consider creating a portfolio online or putting it on CD. testimonials. not 101 reasons why you think your company is great. What You Can Do Right Now: (1 hour) Assess your current portfolio. Does it need to be updated with fresh photographs. PhotoBucket and Picasa. (1 hour) Spend some time online browsing photo sharing websites like Flickr.? Consider what other things you might add to your portfolio beyond photographs. the other 20% is about you. (1 to 2 hours) Assess the content of your portfolio. Plan your content using the 80/20 rule—80% is valuable information readers can use. if you have a physical portfolio.ly/4ATRmX . etc. Provide your readers with real value. Can you do the same? You can see how I organize my photos on Flickr here: http://bit. Take note of how other landscape professionals are using these sites.
A deeper understanding of a topic is acquired by writing versus simply reading. Writing forces a person to explore a subject from within themselves and then be able to present it via written word in such a way that readers will truly comprehend the subject matter. I hope I’ve been able to do this for you. Upon completing this book, it was only natural to ask myself as a practicing landscape designer, What did I learn personally by writing this book? I learned plenty. What stood out most is that, although there are innumerable ways to market yourself and your business, juggling too many strategies will only overwhelm you. The most successful landscape industry professionals I have met stick to relatively few marketing tactics and they master each! Whether this entails being a master of PR or mastering the art of networking, understand that being great at one will reap more rewards than being average at all. Of the 44 marketing strategies discussed in The Little Green Book, I hope that you found a small number of these tactics to be relevant and practical for your particular business. Your next step is to take action!
He recently served the industry as President of PLANET.com) servicing the southeast side of Grand Rapids for lawns and snowplowing. is a renowned landscape designer with decades of experience creating unique outdoor spaces for a high-end clientele.stevegriggsdesign. 129. designer. the Professional Landcare Network. and 140) Jason Cupp. 117. Ltd (www. and 131) Larry Ditkoff operates Larry’s Lawn Service and Snowplowing. (see page 90. (see page 94. Learn more about Jason at www. speaker and leader.larryslawnservice. is a Green Industry business owner.susancohan.com). and redevelopment of apartment buildings in Brooklyn (www.com/blog) she regularly shares her thoughts on design. Susan Cohan. a Certified Landscape Professional and Kolbe Certified Consultant. Steve’s business also encompasses development of properties in the Catskill Mountains.vg33. (see page 37) Steve Griggs of Land Design Studio Inc.Contributors Award winning. (see page 27) . 123. Via her blog Miss Rumphius’ Rules (www. in 2008 and 2009.com or contact him at jason@vg33. and all of West Michigan for stump grinding and tree work. APLD. consultant.com/susancohan) is often featured in traditional and digital media.com. Susan was recognized in 2009 New Jersey Life ‘Editor’s Choice’ for exterior design. (www.twitter.
Her blog can be found at www. IL. Jeff blogs at www. tweets as @vectorworks. freelance writer and lecturer.GenevieveSchmidtDesign.com and resides in Naperville. and 105) Jessie Newburn is the PR Gal at Nemetschek North America.robertslandscapes. CT. reputation.com) in Stamford. Deborah can be contacted at droberts@robertslandscapes. (see page 76. and you can reach her at www.150 | The Little Green Book Jeff Korhan is a new media marketer who works with entrepreneurs and small business owners to strategically use social media and Internet marketing for maximizing Web visibility. communications. (see page 96) Deborah Roberts. owner of Roberts & Roberts Landscape and Garden Design (www. is a professional landscape designer. the makers of Vectorworks® Landmark design software. (see page 48) Genevieve Schmidt is a tech-savvy landscaper in the redwoods of Northern California.jeffkorhan. and encourages landscape professionals to check out the Vectorworks Landmark-US Facebook fan page. and referrals.NorthCoastGardening.com. She writes for www. She blends PR. community engagement and brand awareness in her work.com or follow her on Twitter @NCoastGardening. (see page 110) . 103.gardenofpossibilities.com.com.
now Green Industry consultant. is the perfect resource for landscape contractors who want to take their business to the next level. (see page i.com. His website.Contributors | 151 Jody Shilan. and 136) . is a past president and Fellow of the Association of Professional Landscape Designers. Tim’s current venture is the American Academy of Landscape Design (www. FromDesign2Build.shilan@FromDesign2Build. 50. Tim’s awardwinning design-build work has appeared in over 70 publications. He can be reached at 201425-1869 or jody.com).aaldweb. (see page 65) Tim Thoelecke. a professional development program that improves the confidence and skills of landscape designers and landscape architects. MLA is a former design/build contractor.com. FAPLD.
works less than 30 hours per week and manages to sneak in an afternoon nap each day. 1980’s music and is a rabid Notre Dame Football fan with a son appropriately named Rockne. editor. Self-proclaimed lazy. cofounder of FromDesign2Build.ly/X0uGL Twitter: http://bit. Connect with Chris: LinkedIn: http://bit.com and President of Fountainhead Gardens. Chris is editor of LandscapeLeadership. For speaking topics and more information visit: www.ly/v6iu2 Chris' Lifestream: http://bit.com/ChrisHeiler . travel.ly/uI5vV Facebook: http://bit. always a dreamer.ly/f9vJK Hire Chris for your event: Chris is available to speak throughout the country at Landscape Industry events. he takes great pride in the fact that he has no employees.Who is Chris Heiler? At times a landscape designer.com. and blogger. He is addicted to coffee.VisualCV. LLC. Chris is also an author.
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