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Expected Questions

Expected Questions

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Expected Questions for All Banks Clerk and PO Interviews Q Who is the Governor of Reserver Bank Of India?

Ans. Sh.D. Subarao is the governer of Reserve Bank of India. Q Who is the Chairman and Managing Director of OBC? Ans. Sh. Alok Kumar Misha is the Chairman and Managing Director of OBC. Q Who are the Executive Directors of the OBC? Ans. Sh. H. Ratnaker Hegde and Sh. S.C Sinha are the two executive directors of the OBC. Q Who are the board of directors of OBC? Ans.Smt. Sumita Dawra. Sh. S.K.Newley. Sh. Umesh Kr. Khaitan. Sh. C.K. Sabharwal. Sh. Kamal Bhushan. Sh. Vijay Jagirdar. Sh. V.V. Sai Reddy. Dr. R.S. Maharishi. Sh. T. Valliappan. Sh. K.B.R. Naidu. Q Where is the head office of OBC? Ans. Head office of OBC is at Connaught Place New Delhi. Q What is the Business Growth of the OBC for second quarter 2008 (30th june 2008) Ans. Business Growth * Total business grows by 27.04% on YOY basis. Aggregate business reaches Rs.139271 cr. as on 30th June 2008 against Rs.109624 cr. as on 30th June 2007. * Deposit grows on YOY basis by 29.06% from Rs.64511 crore as on 30th June 2007 to Rs.83258 crore. * Advances grows on YOY basis at 24.16% from Rs. 45113 crore as on 30th June 2007 to Rs.56013 cr. as on 30th June 2008. * Education loan showed a sharp jump of 41.74% at Rs.618 cr. as against Rs.436 cr. during the same period last year. Q What services OBC provides to customers? Ans. 1. Internet Banking. 2. Cash Management Services. 3. DeMAT Services. 4. NRI Services. 5. Flexi Fixed Deposit Services. 6. Tax Saving Term Deposit Services. 7. Real Time Gross Settlement System (RTGS). 8. NATIONAL ELECTRONIC FUNDS TRANSFER(NEFT). Q. What is a bank? Ans Q. How many type of banks there are ? Ans Q. What is Banking Business? Ans Q. What is Accounting for Bank Accounts? Ans Q. What are the commercial roles of the Banks? Ans Q. What are the Economic functions of Banks? Ans Q. What is Bank Crisis? Ans Q. What are the different channels of Banking you use in your daily life? Ans Q. What is SLR? Ans Q. What are Repo rate and Reverse Repo rate? Ans Q. What is the difference between Bank Rate and Repo Rate? Ans Q. What is relation between Inflation and Bank interest Rates? Ans Q. Tell me about yourself or How would you describe yourself? Ans Q. What do you consider to be your greatest strengths/weaknesses? What are your negatives? Ans

Q. What are your interests? hobbies? What do you like to do in your leisure time? Ans Q. What are most popular 2008 Events? Ans Q. What are most popular 2009 Current Events? Ans Q. List of Council of Ministers Detail **Also prepare the current events, happenings, general knowledge and events about the associated bank and economy. Tele Banking System Q: 1 : Tell me about Tele Banking System? Ans: The Bank Offers 24 * 7 Tele Banking Services which can be availed by Customers of all CBS branches of Bank through Tele Banking City Servers installed at 20 major cities across India. By using this wonderful & convenient Technology which uses Interactive Voice Response system (IVR), you can have Anytime, Anywhere (24 * 7) access to your different Accounts. You can inquire about your Account balances and also have general information about bank’s various product and services. Q: 2 : What is IVR System? Ans: OBC Tele Banking is based on an Interactive Voice Response System (IVR). This technology helps the Customer to understand and execute the various options available in the Tele Banking system by pressing keys of the Telephone instrument. Q: 3 : What Services are Offered in Tele Banking System? Ans: (A) General Information For Public Enquiry about (1) Domestic Term Deposit Rates (2) Domestic Term Deposit rates for Senior Citizens (3) NRE & FCNR Rates (4) Daily Forex rates (5) Bank’s various retail products (6) Detail of ATM Locations (7) Bank’s working hours & Holiday enquiry. (B) Account related Information - Uses Customer Number & PIN For Authorisation (1) Account Balance Enquiry (2) Enquiry about last five transactions (3) Account Statement for a given period through FAX, Another Fax and Email options. (4) Cheque Status Enquiry.

Q: 4 : How I can avail Tele Banking Services? Ans: The Bank is offering Tele Banking Services, a 24 * 7 hours service, totally free of costs for its esteemed Customers. To avail the Tele Banking services, you need to submit duly filled-in Tele Banking form to your Branch. Kindly collect your secret PIN letter from the Branch after 4-5 working days. After receiving the secret PIN number from branch, you can enjoy our Tele Banking services from anywhere* anytime by just moving your fingers on your Telephone instrument. Q: 7 : How I can use Tele Banking Services? Ans: Language Selection:- The Customer can interact with the Tele Banking system by selecting one of the four languages viz. 1. Hindi 2. English 3. Tamil 4. Bengali. When you dial the nearest City’s Tele Banking Phone number, then after the recorded welcome message, you need to select the language to interact with Tele Banking system. Next you need to select either the option of 'Account Related Information' to access your accounts Or you can choose the General Information option. To Access the “Account Related Information”, you must enter your Customer ID and the secret PIN (which is being issued to you by the bank). Key-in the various numbers on your keypad, for the services of your choice as directed by the IVR System. During the Interaction session, you can Press/ dial 9 to repeat the previous menu, 0 for main menu and # to quit the Tele Banking system.

Q: 8 : What is Customer-Id and PIN? Ans: Customer-id is a unique Numeric Code allotted by the Computerised System to identify the Customer and its details such as Customer name, addresses and various types of accounts the Customer is operating with the Bank viz. SB A/c., Overdraft A/c., Current Account etc. All the personal details of the Customers are accessed using this Customer-ID. The Personal Identification Number (called PIN), is a four digit number generated by the Tele Banking system, which a customer needs along with the Customer-ID number in order to access Tele Banking system. The PIN is issued by the Bank and sent to a customer through sealed PIN mailers. Q: 9: What is the Security in Tele Banking System? Ans: The Customers who have opted for Tele Banking system are issued secret PINs by the Bank which are sent through sealed PIN Mailers. When Customer uses the Tele Banking system first time, he is forced to change the PIN number to keep its secrecy. He further has the option of changing the PIN number as and when required by him. This enhances the security feature of this facility. Q:11: What should I do, if I have forget my PIN number? Ans: Re-Issuance of Personal Identification PIN:- In case Customer forget his secret PIN, he needs to give written request to the concerned branch for re-issuance of PIN. The branch thereafter forwards the request to Tele Banking Cell at Head Office for re-issuance of PIN for the Customer. Automated Teller Machine Q: What is an ATM? A: An Automated Teller Machine (ATM) is a device that allows card-holding customer to perform broad range of routine banking transactions without interacting with a human teller. Q: What are the types of ATMs? Ans: 1. Touch Screen: Customers can touch the screen to choose options. 2. Key Operated: The keys border the screen and customers choose options these keys. 3. Motorized: In this machine the card is carried by the motor to card reader and the transaction takes place when the card is inside the machines. 4. Dip Card The customer has to insert and remove the card and do the transaction when the card is out of machine. Out of these OBC have only (b), (c) & (d) types of ATMs. Q: To whom are the ATM cards not issued? Ans: ATM Cards are not issued to minors below the age of 14 years, account operated jointly and illiterate customers. Q: What is Mini Statement? Ans: It is statement of account showing last 10 transactions, in the account. Q: What happens if wrong entry of PIN is given? Ans: In case PIN is entered wrongly thrice in succession, the ATM card operations will be blocked for 24 hours, although the ATM Card will not be captured instead it gets ejected from the card reader slot. After 24 hours the operations through the same card is allowed. Q: What is to be done if one forgets his PIN or PIN is lost? Ans: Duplicate PIN can be issued on receipt of written request from card holder. The cardholder need to submit written request to his/her branch.

Q: Does Bank bears any liability for unauthorized use of the Card? Ans: No. The responsibility is solely vested with the cardholder. Q: How many accounts can be linked to one OBC Debit Card? Ans: At present three accounts can be linked to one OBC Debit card. Q: Can Customer/cardholder withdraw from ATMs other than OBC own ATMs using OBC Debit card? Ans: Apart from OBC’s own Networked ATM customer/cardholder can use ATMs of other banks who are member of MITR/NFS/VISA. ‘MITR’ Group have 5 other Banks i.e. PNB, Indian Bank, Karur Vysya Bank, IndusInd Bank, UCO Bank. Q: How many ATMs are deployed by OBC and whether these ATMs allow transactions to accepts cardholders of other banks also? Ans: There are 800 ATMs deployed by OBC. All these ATMs allow cash withdrawal and balance inquiry to cardholders of other banks who are member of MITR/NFS/VISA. NET BANKING Q1 .What is Internet Banking? Ans:- Internet Banking enables a customer to perform basic banking transactions through PC or laptop located anywhere in the globe. Q2. What is special about Internet Banking? Ans:- It is available 24 hours a day, 365 days a year and you can operate your account anytime / anywhere at your convenience. Q3. What are the facilities/services available through Internet Banking? Ans:- Services offered through Oriental Banks Net Banking 1. Account Related Operations for all the accounts in the CBS branches * Online Balance Inquiry on Accounts. * View last (n) transactions. * Statement of Account for given range of Dates, Amount and Cheques. 2. Fund Transfer Operations * Fund Transfer to own accounts within the Bank. Fund Transfer to other Customers account(s) within the Bank. * NEFT - Fund Transfer to other Banks account(s). 3. Payments * Bill Payments - BSES, MTNL, LIC of India, Vodafone etc. * Scheduled repetitive bill payments. * External payments viz. IRCTC (For Railway Reservation), E-Seva. * Fund Transfer Facility for Sharekhan.com, DB (International) Ltd. etc. 4. Mails * Customer can send mails for clarification of various queries and receive certain information from the bank. 5. Activity: * You can inquire your various financial and non-financial activities performed during a period of time. 6. Customize

* You can customize your various information like Change your passwords, Add Nick names to your accounts, Change Date Format, Amount format etc. Q 4. What is RTGS? Ans. Real Time Gross Settlement System (RTGS), is a modern, robust, integrated payment and settlement system. RTGS is a system whereby the Banks and Financial Institutions maintaining accounts with RBI can transfer funds to one another on an immediate, final and irrevocable basis during business hours. The Facility can be used for Fund Transfer to other Bank on behalf of the customers. This is R41 transaction and funds are transferred by debiting customer’s account to the destination account of other participating bank directly without any manual intervention. For this purpose correct destination account number and IFSC code of the destination bank / branch is required from the customer availing this facility. Banking Services and Terms National Electronic Funds Transfer Q:1 What is NEFT System? Ans : National Electronic Funds Transfer (NEFT) system is a nationwide funds transfer system to facilitate transfer offends from any bank branch to any other bank branch.

Q:2 Are all bank branches in the system part of the funds transfer network? A: No. As on July 20, 2008, 46363 branches of 87 banks are participating. Steps are being taken to widen the coverage both in terms of banks and branches.

Q:3 Whether the system is centre specific or has any geographical restriction? A: No, there is no restriction of centres or of any geographical area inside the country. The system uses the concept of centralised accounting system and the bank's account, that are sending or receiving the funds transfer instructions, gets operated at one centre, viz, Mumbai only. The individual branches participating in NEFT could be located anywhere across the country, as detailed in the list provided on our website.

Q:4 What is the funds availability schedule for the beneficiary? A: The beneficiary gets the credit on the same Day or the next Day depending on the time of settlement.

Q:5 How does the NEFT system operate? A: Step-1: The remitter fills in the NEFT Application form giving the particulars of the beneficiary (bank-branch, beneficiary’s name, account type and account number) and authorises the branch to remit the specified amount to the beneficiary by raising a debit to the remitter's account. (This can also be done by using net banking services offered by some of the banks.) Step-2: The remitting branch prepares a Structured Financial Messaging Solution (SFMS) message and sends it to its Service Centre for NEFT.

Step-3: The Service Centre forwards the same to the local RBI (National Clearing Cell, Mumbai) to be included for the next available settlement. Presently, NEFT is settled in six batches at 0900, 1100, 1200, 1300, 1500 and 1700 hours on weekdays and 0900, 1100 and 1200 hours on Saturdays Step-4: The RBI at the clearing centre sorts the transactions bank-wise and prepares accounting entries of net debit or credit for passing on to the banks participating in the system. Thereafter, bank-wise remittance messages are transmitted to banks. Step-5: The receiving banks process the remittance messages received from RBI and effect the credit to the beneficiaries' accounts.

Q:6 How is this NEFT System an improvement over the existing RBI-EFT System? A: The RBI-EFT system is confined to the 15 centres where RBI is providing the facility, where as there is no such restriction in NEFT as it is based on the centralised concept. The detailed list of branches of various banks participating in NEFT system is available on our website. The system also uses the state-of-the-art technology for the communication, security etc, and thereby offers better customer service.

Q:7 How is it different from RTGS and EFT? A: NEFT is an electronic payment system to transfer funds from any part of country to any other part of the country and works on Net settlement, unlike RTGS that works on gross settlement and EFT which is restricted to the fifteen centres only where RBI offices are located.

Q:11 What is IFS Code (IFSC)? How it is different from MICR code? A: Indian Financial System Code (IFSC) is an alpha numeric code designed to uniquely identify the bankbranches in India. This is 11 digit code with first 4 characters representing the banks code, the next character reserved as control character (Presently 0 appears in the fifth position) and remaining 6 characters to identify the branch. The MICR code has 9 digits to identify the bank-branch. General Knowledge for Interview 1) Which is the only country in the world to have dropped bombs on over twenty different countries since 1945 2) Which is the only country to have used nuclear weapons? 3) Which country was responsible for a car bomb which killed 80 civilians in Beirut in 1985, in a botched assassination attempt, thereby making it the most lethal terrorist bombing in modern Middle East history? 4) Which country's illegal bombing of Libya in 1986 was described by the UN Legal Committee as a "classic case" of terrorism? 5) Which country rejected the order of the International Court of Justice (ICJ) to terminate its "unlawful use of force" against Nicaragua in 1986, and then vetoed a UN Security Council resolution calling on all states to observe international law? 6) Which country was accused by a UN-sponsored truth commission of providing "direct and indirect support" for "acts of genocide" against the Mayan Indians in Guatemala during the 1980s 7) Which country unilaterally withdrew from the Anti-Ballistic Missile (ABM) Treaty in December 2001? 8) Which country renounced the efforts to negotiate a verification process for the Biological Weapons Convention and brought an international conference on the matter to a halt in July 2001?

9) Which country prevented the United Nations from curbing the gun trade at a small arms conference in July 2001? 10) Aside from Somalia, which is the only other country in the world to have refused to ratify the UN Convention on the Rights of the Child? 11) Which is the only Western country which allows the death penalty to be applied to children? 12) Which is the only G7 country to have refused to sign the 1997 Mine Ban Treaty, forbidding the use of landmines? 13) Which is the only G7 country to have voted against the creation of the International Criminal Court (ICC) in 1998? 14) Which was the only other country to join with Israel in opposing a 1987 General Assembly resolution condemning international terrorism? 15) Which country refuses to fully pay its debts to the United Nations yet reserves its right to veto United Nations resolutions? Answer to all 15 questions: The United States of America

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