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Melissa A.

4622 Felton Street #6
San Diego, CA 92116
(619) 261-2362

University of Northern Colorado, Greeley, CO Expected May
Bachelor of Science in Dietetics

University of California, San Diego, San Diego, CA March
Bachelor of Science in General Biology

Nutrition Volunteer Feeding America, San Diego, CA June 2014
Prepare and hand out nutritious and culturally relevant recipe samples to clients at food distributions throughout
the community
Provide nutrition education materials to underserved individuals and families
Advocate for a healthy lifestyle
First-hand experience with a wide range of cultures

Patient Service Representative Sharp Weight Management and Health Education, San Diego, CA March 2012
Support health educators, registered dietitians, and nurses in a clinical setting where approximately 125 patients
are helped each day
Verify patients receive their accurate meal replacement prescription
Navigate medical record system to obtain patient demographics and schedule appointments with health
educators, registered dietitians, nurses and physicians
Effectively communicate with a wide range of personalities and backgrounds
Excellent interpersonal and client relation skills demonstrated by a patient satisfaction survey score of 98%
Assist supervisor with conducting interviews and selecting new employees
Demonstrate strong leadership among the clerical staff
Maintain a high level of performance as evidenced by an overall annual review rating that indicates consistently
exceeds expectations for the past two years
Developed and implemented a simplified referral processing procedure so more time could be allocated for other
job duties
Successfully trained five new employees
Facilitated integration of the new medical record software

Senior Customer Service Representative Borrego Springs Bank, Alpine, CA April 2011March
Provided a variety of teller and operational support duties
Assisted supervisor with vault cash and ATM transactions, including counting and balancing
Informed customers about banking products and services and opened new accounts
Trained new bank employees
Balanced cash drawer each evening
Promoted to senior customer service representative within six months of employment

Administrative Assistant/Laboratory Assistant VLP Biotech, Inc., San Diego, CA January 2008November
Conducted laboratory duties such as genotyping mice using the polymerase chain reaction and gel
Prepared various buffers, serial dilutions, and titrations
Adjusted inventory of laboratory supplies and ordered items as needed
Transcribed grant applications and scientific journal entries
Reconciled invoice discrepancies and assisted bookkeeper with financial transactions

Escrow Assistant United Title Company, San Diego, CA May 2004December
Expedited the funding of resale and refinance transactions
Demonstrated time management and organizational skills in a fast-paced environment
Notarized and packaged loan documents for lender approval
Reviewed loan documents for accuracy
Successfully managed direct supervisors tasks while on maternity leave for 8 weeks

Customer Service Representative Washington Mutual Bank, San Diego, CA April 2001March
Provided exceptional customer service
Marketed bank products and services to customers
Supervised bank closing procedures
Awarded MVP for the first quarter of 2003
Received a 100% Perfect Professional Shop in 2001 and 2002

Adult and Pediatric First Aid CPR/AED July 2014
ServSafe Certification June 2014
Member of the University of Northern Colorado Student Dietetic Association 2013 - Present
Student member of the Academy of Nutrition and Dietetics 2013 - Present
Student member of the San Diego Chapter of the California Dietetic Association 2013 Present
Certificate of completion of the Lean Six Sigma Change Management Workshop - 2013
University of California, San Diego Provost Honors 2011
San Diego Mesa College Deans Honor List 2006-2008
Awarded Diploma with academic distinction from Junipero Serra High School - 2001
Academic Excellence Award in Written Composition Golden State Examination - 2001