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EP Delivery oGIP

Finally you have your


EPs RAISED!
CRM Application PODIO!
Main Challenges
Our EP Experience Journey
Sending Entity
Sending
Entity
Hosting Entity
Delivering Exchange
Program as ONE
network!
Re-
integration
Categories of EP Experience Delivery
Model
Preparation for EP
with TMP/TLP
Experience
Preparatin for EP
without TMP/TLP
Experience
Sending Entity
Preparation
Preparation for EP
with TMP/TLP
Experience
Preparatin for EP
without TMP/TLP
Experience
Hosting Entity
Preparation
Elements of EP Experience
Preparation by Sending Entity

Alignment with
AIESEC Values
Expectation
setting
Cultural
Preparation
Crisis
Management
Soft skill
equipment
XPP Education
Issue
Preparation
Project
Preparation
TL Preparation-
Maintaining
other EP
Experience
Being
Ambassador for
home entity
Safety
Procedure
Elements of EP Experience
Preparation by Hosting Entity
Expectation
setting
Cultural
Preparation
Logistical
Preparation
Project
Preparation
Cultural
Integration
TTT for
interns
Buddy system
Working
conditions
and timeline
Maintaining
other EP
Experience
Team leader
Preparation
Safety
Procedure
Project
Quality
Legend:
While in
sending
entity
While in
hosting
entity
For EP with
TMP/TLP
Newly
Developed


Communication elements in delivery between
hosting and sending entity
Alignment of
preparation
Behavior setting
Alignment of
Supply and
demand
(and its timeline)
Platform for
communicating
(ex: facebook
group)
Customer Quality
Mangement
Feed back and
evaluation of the
Co-delivery
Service
Matching
Best
Experience
EP Preparation
EP Preparation
Why of EP Prep
Logistics
Content/Sessions
Required content!!
EPIC
Summer CEM
RIS
Closing

Why do OPS?
Ensure EPs understand @ and our Programmes
Prepare EPs to go abroad
Prepare EPs for culture shock (& re-entry shock)
Help EPs make the most of their experience
Engagement with AIESEC (EwA) moment!

Who is OPS for?
Our EPs, our CUSTOMERS

Good experiences -> promoters, re-raisers, potential
members

OPS Models
Seminar
EPs come together for workshops/sessions
Main basis for this session

1-on-1 Meetings
Better for smaller #s of Eps
Consultation
Planning OPS
Setting the date
Ideally, the date has been set and promoted at every EP event from the
pre-raising stage
Further promoted by EP managers
Setting the time (length)
Be aware of final exam schedules etc.
Whos in charge?
You may want to consider an OC
Location
How many rooms are needed? Book rooms at university
Will you be collaborating with nearby LCs for a joint OPS?
Will you be doing 1-on-1 meetings?
Planning OPS: Event Management
Who are your FACIs? Will you have a chair/agenda
manager?
Past EPs, EB, ICX-Trainees etc.
University personnel
Who is attending? How many attendees?
EPs? Parents? Matched and unmatched?
LC members?
Budgeting!
Room reservation, projector, flipcharts, food
Session Creation
Needs
Analysis
What is your desired behavioral change?
What do people need to know?
Goals &
Objectives
What do you want to accomplish?
What are your three objectives
Brainstorm
and Go
Brainstorm. Dont stop. Write down everything you can think of.
Select ideas from the brainstorm. Connect everything together.
Required Content
Intro to @
EP Contract
& XPP
Insurance
Expectation
Setting
Goal Setting
Emergency
Protocols
A Common EP Complaint
Some of our worst NPS feedback have involved EPs feeling
abandoned by their home LC while abroad.

Providing EXCELLENT CEM
EP + Manager should set communication guidelines
before the EP leaves
LC may want to set standard checkpoints
LC Position to track EP/M engagement?
Writing blogs, sending photos/videos