20TH APRIL 2008 - FIRST ONLINE MEETING OF THE EAB BANK COMMUNITY

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WELCOME TEAM
THE TEAM AREA MANAGER: SYDNEY JOHN TIMS SALLY JONES BILL SMITH SAM BYRNES

BARANCH MANAGERS: DARLINGHURST POTTS POINT EAST SYDNEY -

WIKI PROJECT MANAGEMENT: ERIC BLAKE MARCUS OBJECTIVES o TO IMPROVE THE BANKS PERFORMANCE o BE MORE WELCOMING AND FRIENDLY TO CUSTOMERS AGENDA • AREA MANAGER o THE BANKS MISSION STATEMENT o SETING BRANCH TARGETS o IMPROVMENTS TO CUSTOMER RELATIONS o DISCUS NEW LOAN FORMS o ONLINE BANKING & SECURITY UPDATE o NEW PRODUCT LAUNCH o CONTRIBUTIONS TO CORPORATE PROMOTIONS BANK MANAGERS o WELCOME TO THE BANKS FIRST WIKI o IT’S OK NOT KNOWING WIKI’S o HELP SESSIONS o ALL STAFF ARE INVITED TO CONTRIBUTE TO THE WIKI CUSTOMER RELATIONS o CUSTOMER RELATIONS POLICY - UPDATE o COMMON COMPLAINTS o BANK CHARGES LOANS OFFICERS o LOANS TARGETS TELLERS o SECURITY UPDATE o WELCOME TO NEW STAFF

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