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BK ID-B1627
Q1. People's productivity key to Indian manufacturing competitiveness: Boston Consulting Group
Namrata Singh, TNN | Mar 14, 2013, 09.34PM IST
MUMBAI: People productivity is the key to Indian manufacturing competitiveness, says a report by the Boston
Consulting Group (BCG). In most global people productivity surveys, not only does people productivity of
Indian manufacturing sector lags developed nations such as US and Japan, but also lags in most manufacturing
sectors to China. While earlier, many explained this to differences in technology, level of automation, etc., the
report suggests such differences are not only rapidly shrinking, but they do not fully explain the significant gaps
in productivity that exists.
Skill gap and engagement gap are the two critical factors that explain lower people productivity. Under gap in
skill, Indian manufacturing sector faces significant challenges in attracting quality manpower that is 'right'
skilled prior to entering the workforce. In addition, continuous skill development efforts are required for the
work force, throughout their careers, as processes and technologies evolve.
On the other hand, many manufacturing studies have indicated a direct correlation between workforce
engagement and productivity. For most Indian manufacturing companies, the level of engagement and alignment
with corporate vision, amongst their union work force and contract labour is extremely low, when compared to
their global peers.

"An improvement in people productivity can be beneficial across all levels of an organization. At the employee
level, it results in higher wages and enhanced job satisfaction. At company level, the direct correlation between
profits and resource productivity has been established through research multiple times. And at industry level,
increased people productivity leads to improved skills and better working environment—thus paving the way for
higher investments and faster economic growth. Therefore, it is critical for the Indian manufacturing sector to
work toward enhancing people productivity to achieve the goals it has set for itself," the report says.
The subject gains importance in the backdrop of a slowdown in western economic countries and China, as well as
cost increases in China. Indian manufacturing sector stands at the cusp of a tremendous opportunity.
After reading the case study answer the following questions:
a. What do you think are the reasons for low people productivity in India?
b. Compare and analyze India‘s productivity with respect to other countries?
c. What suggestions do you offer to improve the situation?
Reasons for low productivity in India
Skill gap and engagement gap are the two critical factors that explain lower people productivity. Under gap in skill,
Indian manufacturing sector faces significant challenges in attracting quality manpower that is 'right' skilled prior to
entering the workforce. There are many factors responsible for the low productivity in India. Companies with low levels

Q2. List the elements of operations strategy. Explain any TWO elements of operations strategy.
(Listing the elements of operations strategy) (0.5 marks for each element))
Elements of operations strategy
The six elements of operations strategy are:
1) Designing of the production system

Q3. What are the basic capacity (production) options a company can choose?
(Explanation of various capacity options) 10 (2 marks for each option)

Basic capacity (production) options
A company can choose from the following basic capacity (production) options:

a) Changing inventory levels: Under this option the inventory is increased during periods of low demand to meet


Q4. Write short notes on:
a. Qualitative methods of forecasting
b. Taguchi‘s quality loss function
(a. Brief explanation of any FIVE qualitative methods of forecasting, b. Taguchi‘s quality loss function)
a. Qualitative methods of forecasting
The different qualitative methods of forecasting are as follows:
 Market surveys
 Nominal group testing
 Historical analysis
 Jury of executive opinion
 Life cycle analysis

Q5. Describe the process of value analysis.
(Description of the steps in the process of value analysis) 10 (2.5 marks each)
Steps in the process of value analysis
The process of value analysis can be divided into the following four steps:
1. Data gathering

2. Analysis and valuation of functions
3. Idea generation and evaluation of substitutes

Q6. Write short notes on
a. Tools for implementation of operations
b. Fixed position layout
(a. Tools for implementation of operations, Listing and brief explanation of tools for implementation of
operations, b. Fixed position layout- explain with examples and when to use fixed layout)
a. Tools for implementation of operations
Gantt charts developed by Henry Gantt long back for the purpose of visualising the work assignments and sequence and
timings are used to record progress comparing the actual against the planned activities and to keep track of the flow of
the material. In its simplest form, a Gantt chart consists of horizontal bar graphs on time scales.

Drive- Fall 2014
Semester- 1
Subject code & name- MB0038 – Management Process and Organisation Behavior
Book ID- B1621
Q1. Define the terms ‗strategy‘. Explain the following:
a) Corporate strategy
b) Business strategy
c) Functional strategy
(Definition of Strategy, Explanation of Corporate strategy, Explanation of Business strategy, Explanation of
Functional strategy) 1, 3, 3, 3

"The art and science of planning and marshalling resources for their most efficient and effective use. The term is
derived from the Greek word for generalship or leading an army. See also tactics."

Q2. Define the term ‗management‘. Explain the Behavioural science theory and Systems theory.
(Definition of management, Explanation of Behavioural science theory, Explanation of systems theory) 2, 4, 4
Answer: Definition
From the case and the introduction, we can realise that management has been happening right through the history of
man and it is all about making things smooth or shall we say efficient. It is also about achieving our goals which in
modern management literature we call „effectiveness‟. According to Harold Koontz, “Management is an art of getting
things done through and with people in formally organised groups. It is an art of creating an environment in which
people can perform as individuals and can cooperate towards the attainment of group goals”. According to F.W. Taylor,
“Management is an art of knowing what to do, when to do, and see that it is done in the best and cheapest way”.

Q3. Give the definition and importance of planning in an organisation and explain the steps in planning.
(Definition of planning, Explanation of the importance of planning, List the steps in planning, Explanation of the
steps in planning) 2, 3, 1, 4

Answer: Definition and Importance of Planning

Planning can be defined as a basic management function which enables one to select the purpose of the business, and
how the resources should be mustered to achieve that purpose to include using the available resources optimally to do
that. Planning implies goal setting for the organisation keeping in mind the constraints, opportunities, and threats as
much as what the person or business which is

Q4 Define the term controlling. What are the pre-requisites of effective control?
 Definition of controlling
 Pre-requisites of effective control
Definition of controlling

Controlling can be defined as measuring and correcting of performance to achieve the organisational goals. According
to Brech, “Controlling is a systematic exercise which is called as a process of checking actual performance against the
standards or plans with a view to ensure adequate progress and also recording such experience as is gained as a
contribution to possible future needs.

Pre-requisites of effective control

Q5. What are ‗attitudes‘? Explain the components and functions of attitude. (Meaning of attitude, Explanation
of the components of attitude, Explanation of the functions of attitude) 3, 3, 4

Answer: Attitudes
Attitudes are also known as "frames of reference." They provide the background against which facts and events are
viewed. It becomes necessary to know the attitudes of members of an organisation because they have to perceive

specific aspects like pay, hours of work, promotion, etc. of their work life in the wider context of their generalised
attitudes. Attitudes are also known as "frames of reference."

Q6 Define the term ‗leadership‘. Write a brief note on ―Contingency
 Theories of Leadership‖
 Definition of Leadership
 Contingency Theories of Leadership
Definition of Leadership
Fall 2014
MB0039 –Business Communication

Q1. What are the various types of communication? Describe the classification of non-verbal
Types of communication
Classification of nonverbal communication
It would be extremely hard to imagine a world without some form of interpersonal interaction. This
interaction or act of sharing information is known as communication.

Q2. Describe any situation in your own experience where the communication failed because the
listening was faulty. Identify the barrier to listening in this situation. (Writing experience, Identifying
and explaining the barrier) 5, 5
Real world situation when communication failed due to faulty listening
Once, I got a chance to organising a fate with my colleagues during my college days. We had to make team
and I was a team member. A guy who was the leader of our team was not a good listener. During preparation
of the fate I felt that our supervisor (leader) was not a good

Q3. Describe any 5 types of presentations with examples and their target audience. (5 types of
presentations, Identifying target audience and example) 6, 4
There are types of presentations:
Type/Purpose of Example Audience

Briefing and
New online leave
application Employees

Q4 Explain the different types of meetings. (Types of meetings) 10

Answer: Types of Meetings
According to Deborah Tannen, “A meeting is any focused conversation that has a specific agenda, especially
but not only if it has been set up inadvance.”1 This definition implies that meetings are not aimless
discussions,but they require careful planning and revolve around a specific topic that isdecided in advance.
Therefore, while meetings may be more or less formal in the way they are conducted, they need to be planned,
irrespective of the nature of the meeting.

At the outset, let us discuss the different categories of business meeting

Q5. You are going to face a job interview for the post of Manager-operations. Which aspects you will
keep in mind while facing the interview?
Aspects to be kept in mind during job interview
Aspects to be kept in mind during job interview

When the interview is for recruiting for manager, it is definitely going to be a tough task. A manager, most
significantly, should have good leadership, strategic planning, business communication, and interpersonal
skills in order to be able to shoulder all necessary responsibilities given to him. An individual who is about to
face an interview for the position of a manager is required to be well-prepared with the answers that he needs
to provide to the

Q6. Write short notes on:
a) Internet
b) Intranet
[a) Meaning and benefits of internet b) Meaning and benefits of intranet] 5, 5

The internet is sometimes called simply net. It is basically a network of computers interconnected across the
worldwide. It is accessible to everyone in the world. These interconnected computers share data through a
standard protocal called TCP / IP. It‟s connected with billions of computers across private,
public,government,business and
Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400
words. Each question is followed by evaluation scheme.

Q1.Statistics plays a vital role in almost every facet of human life. Describe the functions of Statistics. Explain the
applications of statistics.
(Meaning – 2 marks, Functions – 3 marks, Applications - 5 marks)
Answer: :-
Statistics- Statistics as a discipline is the development and application of methods to collect, analyze and interpret data.
Modern statistical methods involve the design and analysis of experiments and surveys, the quantification of biological,
social and scientific phenomenon and the application of statistical principles to understand more about the world around

a) Explain the approaches to define probability.
b) State the addition and multiplication rules of probability giving an example of each case.

Approaches to define Probability
There are four approaches to define Probability. They are as follows:
1) Classical / mathematical / priori approach
2) Statistical / relative frequency / empirical / posteriori approach

a) The procedure of testing hypothesis requires a researcher to adopt several steps. Describe in brief all such
b) Explain the components of time series.
Steps for procedure of testing hypothesis

Five Steps in Hypothesis Testing:
1. Specify the Null Hypothesis
2. Specify the Alternative Hypothesis
3. Set the Significance Level (a)

Q4. a. What is a Chi-square test? Point out its applications. Under what conditions is this test applicable? (Meaning
of Chi-square test, Applications, Conditions)
b) Discuss the types of measurement scales with examples.
The Chi-square test is one of the most commonly used non-parametric tests in statistical work. The Greek Letter 2 is
used to denote this test. 2 describe the magnitude of discrepancy between the observed and the expected frequencies.
The value of 2 is calculated as:

Q5.Business forecasting acquires an important place in every field of the economy. Explain the objectives and
theories of Business forecasting.
(Meaning – 2 marks, Objectives – 3 marks, Theories – 5 marks)
Meaning: Business forecasting provides a guide to long-term strategic planning and helps to inform decisions about
scheduling of production, personnel and distribution. These are common statistical tasks in business that are often done
poorly and frequently confused with planning and setting of goals. The Programme in Business

Q6 a. What is analysis of variance? What are the assumptions of the technique?
b. Three samples below have been obtained from normal populations with equal variances. Test the hypothesis at
5% level that the population means are equal.

(Meaning of Analysis of Variance, Assumptions, Formulas/Calculation/Solution to the problem) 2, 1, 7
Analysis of variance (ANOVA)
It is a collection of statistical models used to analyze the differences between group means and their associated
procedures (such as "variation" among and between groups). In ANOVA setting, the observed variance in a particular
variable is partitioned into components attributable to different sources of variation.

Fall 2014

Q1. Analyze the following transaction under traditional approach.
18.1.2011 Received a cheque from a customer, Sanjay at 5 p.m. Rs.20,000
19.1.2011 Paid Ramu by cheque Rs.1,50,000
20.1.2011 Paid salary Rs. 30,000
20.1.2011 Paid rent by cheque Rs. 8,000
21.1.2011 Goods withdrawn for personal use Rs. 5,000
25.1.2011 Paid an advance to suppliers of goods Rs. 1,00,000
26.1.2011 Received an advance from customers Rs. 3,00,000
31.1.2011 Paid interest on loan Rs. 5,000
31.1.2011 Paid instalment of loan Rs. 25,000
31.1.2011 Interest allowed by bank Rs. 8,000
Analysis of transaction –with accounts involved-nature of account-affects and debit/credit
Analysis of Transaction under Traditional Approach

Q2. The trial balance of Nilgiris Co Ltd., as taken on 31st December, 2002 did not tally and the difference was carried to
suspense account. The following errors were detected subsequently.

a) Sales book total for November was under cast by Rs. 1200.
b) Purchase of new equipment costing Rs. 9475 has been posted to Purchases a/c.
c) Discount received Rs.1250 and discount allowed Rs. 850 in September 2002 have been posted to wrong sides of discount
d) A cheque received from Mr. Longford for Rs. 1500 for goods sold to him on credit earlier, though entered correctly in
the cash book has been posted in his account as Rs. 1050.
e) Stocks worth Rs. 255 taken for use by Mr Dayananda, the Managing Director, have been entered in sales day book.
f) While carrying forward, the total in Returns Inwards Book has been taken as Rs. 674 instead of Rs. 647.
g) An amount paid to cashier, Mr. Ramachandra, Rs. 775 as salary for the month of November has been debited to his
personal account as Rs. 757.
(Pass journal entries and draw up the suspense account, Journal entries of all the transactions, Suspense account with
Solution: Nilgiris Co Ltd

Date Particulars LF Debit

Q3 From the given trial balance draft an Adjusted Trial Balance.
Trial Balance as on 31.03.2011
Debit balances Rs. Credit balances Rs.
Furniture and
Bank Over Draft
Buildings 500000 Capital Account 400000
Sales Returns 1000 Purchase Returns 4000
Bad Debts 2000 Sundry Creditors 30000
Sundry Debtors 25000 Commission 5000
Purchases 90000 Sales 235000

Advertising 20000
Cash 10000
Taxes and Insurance 5000
General Expenses 7000
Salaries 20000
TOTAL 690000 TOTAL 690000
1. Charge depreciation at 10% on Buildings and Furniture and fittings.
2. Write off further bad debts 1000
3. Taxes and Insurance prepaid 2000
4. Outstanding salaries 5000
5. Commission received in advance1000
(Preparation of ledger accounts, Preparation of trial balance )

Ledger accounts
Furniture and fittings a/c
Dr. Cr.

Particulars Rs. Particulars Rs.

To bal b/d 10000 By Depreciation 1000
By bal c/d 9000

Total 10000 Total 10000

To bal b/d 9000

Buildings a/c

Q4. Compute trend ratios and comment on the financial performance of Infosys Technologies Ltd. from the
following extract of its income statements of five years. (in Rs. Crore)

(Source: Infosys Technologies Ltd. – Annual Report)
(Preparation of trend analysis, Preparation of trend ratios, Conclusion)

Infosys Technologies Ltd.

Trend Analysis
Particulars 2010-11 2009-10 2008-09 2007-08 2006-07

Revenue 27,501 22,742 21,693 16,692 13,893

Q5. Give the meaning of cash flow analysis and put down the objectives of cash flow analysis.
Explain the preparation of cash flow statement.

(Meaning of cash flow analysis, Objectives of cash flow analysis, Explanation of preparation of cash
flow analysis)

Meaning of Cash Flow Analysis

Cash flow analysis is an important tool of financial analysis. It is the process of understanding the change in position
with respect to cash in the current year and the reasons responsible for such a change. Incidentally, the analysis also
helps us to understand whether the investing and financing decision taken by the company during the year are
appropriate are not. Cash flow analysis is presented in the form of a statement. Such a statement is called a cash flow

Q6. Write the assumptions of marginal costing. Differentiate between absorption costing and
marginal costing.
(Assumptions of marginal costing (all 7 points), Differences of marginal and absorption costing
(Includes all 8 points)

Assumptions of Marginal Costing

Marginal costing is based on the following assumptions:
1. Segregation of cost into fixed and variable

The whole principle of marginal costing is based on the idea that some costs vary with production while some costs
DRIVE Fall 2014
BK ID- B1625
Q1. Inflation is a global Phenomenon which is associated with high price causes decline in the value for money. It
exists when the amount of money in the country is in excess of the physical volume of goods and services. Explain
the reasons for this monetary phenomenon. (Define Inflation, Causes for Inflation) 2, 8
Answer: Inflation is defined as a sustained increase in the general level of prices for goods and services. It is measured
as an annual percentage increase. As inflation rises, every dollar you own buys a smaller percentage of a good or

Q2. Monopoly is the situation there exists a single control over the market producing a commodity having no
substitutes with no possibilities for anyone to enter the industry to compete. In that situation, they will not charge
a uniform price for all the customers in the market and also the pricing policy followed in that situation. (Define
Monopoly, Features of Monopoly, Kinds of Price Discrimination) 2, 4, 4
Monopoly means existence of a single seller in the market. Monopoly is that market form in which a single producer
controls the whole supply of a single commodity which has no close substitutes. Monopoly may be defined, as a

condition of production in which a single firm has the power to fix the price of the commodity or the output of the

Q3. Define monopolistic competition and explain its characteristics.
[Definition of monopolistic competition, Explanation of its characteristics]


Monopolistic Competition
Perfect competition and monopoly are two extreme forms of market situations, rarely to be found in the real world.
Generally, markets are imperfect.
Prof. Chamberlin is the main architect of the theory of Monopolistic Competition. This market exhibits the
characteristics of both perfect competition and monopoly. Since modern markets are combined and integrated with

Q4. When should a firm in perfectly competitive market shut down its operation?
[Define perfect competition, Explanation about the reason for the firm‘s shut down in perfect competition]
Perfect Competition
Perfect competition is a comprehensive term which includes pure competition too. Before we discuss the details of
perfect competition, it is necessary to have a clear idea regarding the nature and characteristics of pure competition.

Pure Competition is a part of perfect competition. Competition in the market is said to be pure when the following

Q5. Discuss the practical application of Price elasticity and Income elasticity of demand. (Practical application of
price elasticity, Practical application of Income elasticity) 5, 5
Practical application of price elasticity of demand
Few examples on the practical application of price elasticity of demand are as follows:

1. Production planning – It helps a producer to decide about the volume of production. If the demand for his products
is inelastic, specific quantities can be produced while he has to produce different quantities, if the demand is elastic.

Q6. Discuss the scope of managerial economics. (Definition of Managerial Economics, Scope of Managerial
Economics) 2, 8
Managerial Economics

Managerial economics is a science that deals with the application of various economic theories, principles, concepts and
techniques to business management in order to solve business and management problems. It deals with the practical
application of economic theory and methodology in decision-making problems faced by private,

SUBJECT CODE & NAME-MB0043 –Human Resource Management

Q1. What do you mean by Human Resource Management? Describe the functions of Human Resource
(Definition of Human Resource Management, Explaining the functions of Human Resource Management)

Definition of HRM
HRM involves all management decisions and practices that directly affect or influence the people or Human resources
who work for the organization. Human resource manager has to build an effective workforce, handle the expectations of
the employees and ensure that they perform at their best. He or she also has to take into

Q2. Discuss the elements of a Career Planning Programme. Explain some of the benefits of a Career Planning
program to an organization. (Elaborate the elements of a Career Planning Programme, Explaining the benefits
of a Career Planning Programme) 4, 6


Elements of a Career Planning Programme
There are four distinct elements of career planning programme:
 Individual assessment and need analysis
 Organisational assessment and opportunity analysis
 Need – opportunity alignment
 Career counselling

Q3 What do you mean by HRIS? Explain the components of HRIS. Describe the different applications of HRIS
in Human Resource Management.
(Definition of HRIS , Brief about the components of HRIS , Explain the different applications of HRIS )


A quality planning effort cannot be done without proper and adequate information. Information is provided in an
organisation by an inter-related set of procedures and process known as an information system. An information system
especially developed for the human resource management function is called

Q4. Discuss the objectives of Discipline. Explain the Action –penalties of Discipline. (Objectives of Discipline,
Explaining the action-penalties of Discipline) 3, 7

Meaning and Objectives of Discipline
Discipline is employee self-control which prompts him/her to willingly cooperate with the organisational standards,
rules, objectives, etc. Discipline is best defined as the observation of principles, rules or any other laid down procedures,
practices, written or otherwise in the organisation by the employees or group of employees, to whom these apply, for
smooth and effective functioning of the organisation.

Q5 Suppose you have joined as an HR and you have been assigned a task to carry out the grievance handling
procedure in your organization. What according to you are the causes of Grievance? Describe in detail the
Grievance handling procedure
(Causes of Grievance, Explain the Grievance handling procedure)

Causes of Grievance

Grievances can arise out of the day to day working relations in an organization. Relations with supervisors and
Colleagues also determine employee‟s job satisfaction. Grievances may occur for a number of reasons:

Q6. Write a short note on the following:
A) Index /Trend Analysis
B) Delphi Technique
(Meaning and steps involved in Index /Trend Analysis, Meaning and procedure of Delphi Technique) 5, 5
A) Index/Trend analysis
Trend analysis forecasts the requirement for additional manpower by projecting trends of the past and present to the
future. It makes use of operational indices for this.
 Historical relationship between the operational index and the Demand for Labour.