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RNA – Rede Nacional

de Assistência is an independent
company whose mission is to provide
assistance and services supported by
a national and international network
and supported by high IT and
communicatoins systems.
Domain and knowledge of the
Portuguese market with strong
influences in sectors such as
tourism, automobile, health and
other segments that are rising.
WHO
WE ARE
2014 – Incorporation of RNA as
an Assistance Partner of IAG .
POSICIONAMENTO E ESTRATÉGIA
 A Service of excellence
 A reference in the creation of integrated
solutions
 Celerity and efficiency in the answers
to the Clients needs
 Rentability
POSITIONING AND
STRATEGY
 RNA – Rede Nacional de
Assistência bases the offer in
personalized solutions and
appropriated to each market
segment, emphasizing flexibility
and adaptability to the needs of
the partnership.
 The experience and maturity of
the team ensure a service of
excellence and success in the
goals of the service quality.
KEY STATISTICS

 National Network + 30.000 Providers

 Last year, RNA handled more than
181.000 cases and 230.000 calls

 Over 1.500.000 people ensured

 Multi-lingual staff (Portuguese, English,
French and Spanish)

 75 Staff (including nurses and doctors)

 Service available 24 hours / day
 Personalized service
 Dedicated lines
 24h/day services
 Wide Experience Team
 Excellency Service
RNA provides a serious of
integrated and innovative solutions
able to facilitate, enhance and
distinguish the offers from its
partners, always with the purpose
of valuing the Client Satisfaction.
CALL CENTRE
OUR PRODUCTS
AND SERVICES
Home,
Commerce
and
condominium
Assistance
Pets
Assistance
Claims
Management /
Others
New
Solutions
Health
Assistance
Roadside
Assistance
Travel
Call Center
Labour and
Personal
Accidents
Assistance
Legal
Protection
Senior
Assistance /
Dependency
Tourism
MEDICAL
NETWORK
 Iberian coverage
 General and speciality appointments
based on agreed prices
 Complementary Diagnostic Tests with acts
and agreed services
 Surgical acts
 Fixed sums for Births
 Fixed sums for Cosmetic Surgeries
 Dental Medicine Network
 Pharmacies Network
 Optical Network
 More than 25.000 Providers in Portugal and 10.000 in Spain (Health, Leisure ,
Well Being, Pharmacies, Optical and Non-Conventional Medicine)
 Information and communication Registration www.rnamedical.pt
HEALTH ASSISTANCE
 24 Hours Service
 Medical Appointment
 Access to the best Doctors and National Private Health
Units
 Access to a Spanish Agreed Medical Network
 Odontologic Service
 Delivery and Cosmetic Surgery in agreed prices
 Pharmacies Network
 Optical Network
 Medical Advice by phone
 Sending Doctor Home
 Sending Drugs Home
 Nursing at Home
 Home Support Services
 Sending transportation in case of emergency
 Second Medical Opinion
WELFARE
 24 Hours Customer Service and Appointement Center
 Access to the finest welfare and care in a agreed
network
 National coverage network with more 2.500 providers
Main Services Available
 Acupuncture
 Physiotherapy
 Orthopedic Material
 Health Hearing
 Podiatry
 Hydrotherapy
 Thalassotherapy
 Massage
 Audiology
 Nutrition / Obesity
 Dietetics
 Esthetic Centers
 Nursing
 Naturopathy
 Psychology
 Anti-smoking treatment
 Anti-stress treatment
 Alcoholism treatment
 Occupational therapy
 Autism Therapy
 Speech Therapy
 Behavioral Therapy
 Spa’s & Gyms
 Shiatsu
 Discount in sports
equipment
DENTAL ASSISTANCE
 Appointment center
 Wide providers network (more than 720 providers)
 Diversity of medical acts
 Orthodontics
 Implantology
 Odontology
 Radiologic exams
 Medical acts at affordable prices
 No privation period
 Without use limits
 Benefits paid directly to the provider
 No refund to reimbursement
 More than 750 medical acts


PETS
ASSISTANCE
 Dietetics and
physiologic food
 Bathing and
shearing
 Toys and
accessorizes

 Petsitting
 Hotels
 Home services

RNA offers to its Clients the access to a network of
animal welfare that ensures de provision of all kind
of non-clinical services to pets.
MEDICAL AND WELLNESS NETWORK
DISTRIBUTION

184
AREA
Wellness
Network
Medical
Network
Total
Açores 25 159 184
Aveiro 423 1.509 1.932
Beja 72 170 242
Braga 311 1.589 1.900
Bragança 56 246 302
Castelo Branco 70 149 219
Coimbra 248 927 1.175
Évora 111 346 457
Faro 247 1.392 1.639
Guarda 69 115 184
Leiria 222 945 1.167
Lisboa 1422 6.429 7.851
Madeira 33 276 309
Portalegre 39 104 143
Porto 830 3.170 4.000
Santarém 231 779 1.010
Setúbal 544 2.000 2.544
Viana do Castelo 136 402 538
Vila Real 71 255 326
Viseu 196 459 655
Total 5.356 21.421 26.777
309
1639
242
2544
457
7851
1010
143
1167
219
1175
184
655
1932
4000
309
326 1900
538
MEDICAL
NETWORK
NETWORK DISTRIBUITION
Geographic Area Towing Taxi Home Sénior Total
Açores 64 12 8 4 88
Aveiro 157 41 68 4 270
Beja 149 60 0 2 211
Braga 178 65 85 6 334
Bragança 134 68 4 4 210
Castelo Branco 73 33 4 2 112
Coimbra 158 44 13 3 218
Evora 116 55 6 2 179
Faro 220 60 38 4 322
Guarda 67 41 3 5 116
Leiria 156 65 22 5 248
Lisboa 485 132 114 22 753
Madeira 16 2 26 3 47
Portalegre 123 67 1 191
Porto 284 71 153 11 519
Santarém 271 108 14 5 398
Setúbal 217 76 50 7 350
Viana Do Castelo 79 23 11 4 117
Vila Real 149 66 10 3 228
Viseu 196 101 9 4 310
Total 3.292 1.190 638 101 5.221
RNA FILES EVOLUTION
2011 / 2013
ACTIVITY AREAS YEAR 2011 YEAR 2012 % YEAR 2013 %2013/2012
ASSISTANCE 22.774 35.598 56,31% 37.785 6,14%
CORPORAL DAMAGES 5.560 5.997 7,86% 9.202 53,44%
TOUR OPERATORS 3.122 2.978 -4,61% 6.080 104,16%
LEGAL PROTECTION 160 312 95,00% 360 15,38%
HEALTH ASSISTANCE 5.643 39.703 603,58% 108.451 173,16%
HOME ASSISTANCE 8.614 7.191 -16,52% 19.734 174,43%
TOTAL 45.873 91.779 100,07% 181.612 97,88%
1
14
17
2
1
34
1
3
1
2
24
2
1 4
2
STATS IAG
FROM JANUARY TO JULY 2014
AREA OF
INTERVENTION PT
JAN FEB MAR APR MAY JUN JUL TOTAL
Açores 1 1
Aveiro 1 1 2
Braga 1 2 1 4
Bragança 1 1 2
Coimbra 1 1
Evora 1 1
Faro 2 5 4 8 17
Leiria 2 1 3
Lisboa 3 2 2 2 8 7 10 34
Madeira 1 1 2 6 4 14
Porto 3 1 3 5 3 9 24
Santarém 1 1
Setúbal 1 1 2
Viana Do Castelo 2 2
Vila Real 1 1
TOTAL 6 7 3 5 24 29 37 111
STATS IAG
FROM JANUARY TO JULY 2014
MONTHLY EVOLUTION
FILES MANAGED / TYPE OF REQUEST
MOTIVE JAN FEB MAR APR MAY JUN JUL TOTAL
COMPLEX MEDICAL CASE 2 3 1 5 5 2 18
INFORMATIONS 1 5 2 2 10
SIMPLE AUTOMOTIVE CASE 1 6 6 13
SIMPLE MEDICAL CASE 4 4 3 3 13 16 27 70
TOTAL 6 7 3 5 24 29 37 111
INSTITUTIONAL
PARTNERS
INSTITUTIONAL
PARTNERS
RNA
Rede Nacional de Assistência, SA
Av. Eng. Duarte Pacheco – Torre 1
12º Piso – Sala 1
1070-101 Lisboa

Tel.: +351 210 443 617
Fax: + 351 210 443 688

joao.pascoal@rna.com.pt
www.rna.com.pt

CONTACTS