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Improve voice quality
How to improve voice quality depending on call type?
This document and information it contains are property of QuesCom. They shall not be reproduced nor
disclosed to any person except to those having a need to know them
without prior written consent of QuesCom.
QuesCom product : QuesCom 300/400
Version : 4.20B020 and above


Document version 01.00, April 07, 4 pages


Summary

This document explains different parameters from the QuesCom that allow improving voice quality in
case of problem.

Each call category works with different parameters:
GSM calls
ISDN calls (BRI, PRI)
VoIP calls


Please check the QuesCom documentation for additional information
or contact the QuesCom Support hotline at: +33 (0) 820 20 38 46 or by email to support@quescom.com

Improve voice quality
How to improve voice quality depending on call type?
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1. GSM calls
1.1 Volume
It is possible to change volume for GSM calls with standard.gap file available in
D:\quescom\qgsmsvc\

In order to edit the file, download it:
Connect to the QuesCom on drive D: using FTP: ftp://Administrator:quescom@quescomIP/D:
Browse in directory QuesCom/QGsmSvc/
Download Standard.gap file

Once you have change the file, upload it:
Connect to the QuesCom on drive D: using FTP: ftp://Administrator:quescom@quescomIP/D:
Browse in directory QuesCom/QGsmSvc/
Upload Standard.gap file
Open a Telnet console
Type restart gateway in order to take in account the changes (warning, it will stop all
current communications).

; Default profile
[Profile2]
Name=Registry replacement
SNFS=6
SNFI=4,16384
SNFO=0,1024,2048,4096,8192,16384,3,0

; ISDN CALL
[Profile3]
Name=ISDN Standard
CallEnding=ISDN
SNFS=2
SNFI=4,16384
SNFO=0,1024,2048,4096,8192,16384,3,0

The file is divided in two categories: ISDN/GSM calls and IP/GSM calls.
Profile 2 (Profile2) refer to IP/GSM calls
Profile 3 (Profile3) refer to ISDN/GSM calls or GSM/GSM calls


Note
Profile number may change between versions. Please refer to name (Name field).

Each profile contains 3 parameters to adapt volume:
SNFS: pre-programmed mode of GSM module (Siemens). It is better to use default values.
Accepted values are 2 and 6.

SNFI: volume modification of GSM side. This field has 2 values:
Value 1 (default: 4) controls the gain by 6dB steps. Accepted values are from 0
(for a 0dB gain) to 7 (for a 42dB gain).
Value 2 (default: 16384) controls the multiplication factor (from 0 to 32767) for
input samples. It is recommended to let default value.









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SNFO: volume modification of ISDN or IP side. This field has 8 values:
Value 1 (default: 0) controls the attenuation by 6dB steps. Accepted values are
from 0 (for a 0dB attenuation) to 3 (for a 18dB attenuation).
Values 2, 3, 4, 5, 6 control the gain. These values must not be changed.
These values represent gain0, gain1, gain2, gain3 & gain4.
Value 7 (default: 3) is a pointer to the gain (gain0, gain1, gain2, gain3 &
gain4)
Value 8 (default: 0) determines how much of the original signal is returned
(create echo). Accepted values are from 0 to 32767. This value is not to be
modified.

For example:
In order to raise volume on GSM side, change SNFI: SNFI=5 55 5,16384
In order to lower volume on office phones, change SNFO:
SNFO=0,1024,2048,4096,8192,16384,2 22 2,0
In order to slightly lower the volume on office phones, change SNFO:
SNFO=1 11 1,1024,2048,4096,8192,16384,3,0


1.2 Echo
In a GSM call, the GSM network manages echo canceller. So the QuesCom do not have any echo
canceller for GSM call. However, changing the gain can help with an echo problem.


1.3 Voice quality
Voice quality on GSM network result of GSM signal. It has to be from 50dBm (best signal) to 80dBm
(just good signal).

Signal strength can be checked in QWAdmin (Management Console) in:
GSM Device > Network Monitoring

In order to improve signal detection, antennas have to be spaced by at least 20cm from each other and,
if possible, be placed on a large metallic plaque (but not on the QuesCom).


























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2. VoIP Calls
2.1 Volume
IP volume is managed by 2 values in registry. Each value represents a gain (or an attenuation) in dB.
Accepted values are from 18dB to 12dB.
InputGain: gain on caller side
OutputGain: gain on called side

These registry keys can be changed in:
gwconfig > isdn > Adapter.X
X refer to adapter number of DSP card: 1 on a QuesCom IP/GSM
2 on a QuesCom ISDN/GSM

To change these values:
Connect by Telnet
Type gwconfig
Type cd isdn\Adapter.X (X refer to DSP card number)
Type add REG_DWORD InputGain=X (X from 18 to 12)
Type add REG_DWORD OutputGain=X (X from 18 to 12)
Type exit, save and restart the QuesCom


2.2 Voice quality
VoIP communication quality is dependant of company network and delivery times.
In a saturated network, it is possible to have a very impair voice. It may be useful to set a QoS system.
The QuesCom can write packets for QoS depending of services (in QPortal).

Also, if the frame size defined in VoIP profile does not correspond with one defined in the foreign
gatekeeper, voice quality can be very bad.

At least, it is possible to activate VAD (Voice Activity Detection) to save bandwidth. By default, this
system is not activated on the QuesCom. To activate it:
Connect by Telnet
Type gwconfig
Type cd isdn
Type set VoiceActivityDetection=1 (0 to deactivate the VAD)
Type exit, save and restart the QuesCom


3. ISDN calls
3.1 Volume
QuesCom does not offer any volume adjustment on ISDN to ISDN calls. Volume adjustment is done on
GSM or IP side.


3.2 Voice quality
Cable quality change quality on ISDN communications. At least, a category 5 RJ45 cable must be used.
In addition, cable length cannot exceed 40m.

Also, voltage on PRI line can help with a quality problem. Please contact our support service before
changing voltage: a bad value can physically damage your QuesCom or your PBX.