GALILEO PROFESSIONAL

HOW TO SIGN IN HELP

H/SIGN
SON/ZAA SIGN IN
PASSWORD?******

SOF SIGN OFF

STD/ZAA SIGN IN PASSWORD CHANGE

ENCODE/DECODE
AIRLINES

.AE YEMENIA ENCODE SINGLE AIRLINE NAME

.AE ALITALIA/LUFTHANSA ENCODE MULTIPLE AIRLINE NAMES
.AD IY DECODE SINGLE AIRLINE CODE
.AD EK/AZ/PR DECODE MULTIPLE AIRLINE CODES

CITIES/AIRPORTS

.CE SANAA ENCODE SINGLE CITY NAME

.CE LONDON/CAIRO ENCODE MULTIPLE CITY NAMES
.CD SAH DECODE SINGLE CITY CODE
.CD LON/FCO/ZRH DECODE MULTIPLE CITY CODES

EQUIPMENT TYPES

.EE BOEING ENCODE EQUIPMENT TYPE NAME

.ED 732 DECODE EQUIPMENT TYPE CODE

COUNTRIES

.LE YEMEN ENCODE COUNTRY NAME

.LD YE DECODE COUNTRY CODE

CITY/AIRPORT INFORMATION

.CR FRA INFORMATION ABOUT THE AIRPORT,

E.G.TELEPHONE NUMBER, DISTANCE
FROM CITY (DOWN TOWN)

AIRLINE INFORMATION
.AR AF INFORMATION ABOUT THE AIRLINE,
E.G. LOCATION, TEL, FAX, B.O. POX
NUMBER

1
 BOOKING FILE & AIR TRANSPORTATION

HELP
HOW TO MAKE A BOOKING FILE H/BOOKING

1) A10AUGSAHCAI*IY FLIGHT REQUEST

2) N2Y1 SEAT REQUEST
3) N.1ALSHAMIRI/KHALIDMR+N.1ALMOHAMADI/SUADMRS NAME
4) P.SAHT*240 666 WORLD TRAVEL-MOHAMMED PHONE NUMBER
5) P.SAHH*240 700 PHONE NUMBER
6) T.T*635 2345678912/3 TICKET NUMBER
7) SI.S1P1*TKNM 63523456789123 TICKET NUMBER
8) SI.S1P2*TKNM 63523456789134 TICKET NUMBER
9) R.P+ER END TRANSACTION

HOW TO RECONFIRM THE BOOKING

HELP

H/@
1)@1RR RECONFIRM SEGMENT 1 FROM THE
BOOKING
2) R.P+ER END TRANSACTION

CANCELLING HELP
H/CANCEL
1) X1 OR XI CANCEL SEGMENT 1 FROM THE
BOOKING FILE OR CANCEL THE
WHOLE ITINERARY
2) R.P+ER END TRANSACTION

CANCELLING AND REBOOKING

1) A8SEPSAHCAI*IY REQUEST A NEW FLIGHT OR DATE

2) X1+N1Y1 CANCEL AND REBOOK WITH ONE
ENTRY
3) R.P+ER END TRANSACTION

IEVAL

*3WG6BD RETRIEVE BOOKING FILE BY

RECORD LOCATOR (PNR)
*-ALSHAMI/AHMEDMR RETRIEVE BOOKING BY NAME
*-I/AHMED RETRIEVE BOOKING BY INFANT
NAME

2
DIVIDING A BOOKING FILE HELP
H/DIVIDE
1)DP1 DIVIDE PASSENGER 1
2)R.P RECEIVED REQUEST FROM
PASSENGER
3)F FILE RECORD
4)R.P RECEIVED REQUEST FROM
PASSENGER
5)ER END OF TRANSACTION

FLIGHT DETAILS

TTL1 DISPLAY FLIGHT DETAILS IN LINE 1

OF THE AIR AVAILABILITY
TTB3 DISPLAY FLIGHT DETAILS FOR
SEGMENT 3 FROM THE BOOKING FILE
*SVC DISPLAY SERVICES FOR ALL
BOOKED SEGMENTS

NAME FIELD HELP

H/N.
N.3MAY/RMR/DMRS/PMR MULTIPLE NAMES, SURNAME
N.I/JOHNSON/PAULA*DOB 2005 CREATE AN INFANT NAME
N.P2@SMITH/JMR CHANGE NAME 2 TO SMITH

PHONE FIELD HELP

P.SAHT*240700 YEMEN TRAVEL
P.P*
P.3@SAHB*212808 SHELL COMPANY
H/P.
TRAVEL AGENCY PHONE NUMBER IN
SAH.
TELEPHONE NUMBER NOT KNOWN
CHANGE THE THIRD PHONE ITEM TO
THE BUSINESS NUMBER 212808

TICKETING ARRANGMENT FIELD HELP

H/T.
T.T*1241354644368 TICKET NUMBER
T.@TAW/21JUL/1500 CHANGE TICKETING FIELD
T.@ DELETE TICKETING FIELD

RECEIVED-FROM FIELD HELP

H/R.
R.P+ER RECEIVED FROM PASSENGER AND
END OF TRANSACTION

3
FORM OF PAYMENT FIELD HELP
H/F.
F.S FOP CASH
F.CK FOP CHEQUE
F.INV*FREE TEXT FOP INVOICE WITH MANDATORY
FREE TEXT
F.AX FOP CREDIT CARD

NOTEPAD FIELD HELP

H/NP.
NP.CHECK VISA FREE TEXT NOTEPAD
NP.2@ NEW TEXT CHANGE SECOND NOTEPAD ITEM

NP.2@ DELETE SECOND NOTEPAD ITEM

NP.1-3.5@ DELETE NOTEPAD ITEMS 1,2,3, AND 5

SPECIAL SERVICE REQUIRMENT (SSR) HELP

H/SI.
SI.P1/WCHR REQUEST A WHEELCHAIR FOR
PASSENGER 1 ON ALL AIR SEGMENTS
SI.S3/VLML REQUEST VLML FOR ALL
PASSENGERS IN SEGMENT 3 ONLY
SI.P3-5S2.4/VGML@ CANCEL THE VGML REQUEST FOR
PASSENGERS 3 THROUGH 5 ON
SEGMENT 2 AND 4
SI.P1S2@ CANCEL THE SERVICE REQUEST FOR
PASSENGER 1 ON SEGMENT 2

SI.S1P1/TKNM*63512345678912 SEND TICKET NUMBER TO AIRLINE

OTHER SUPPLEMENTARY INFORMATION (OSI) HELP

SI.YY*1 CHD AGED 5
SI.ZZ*TKNM 635 3758732990
SI.2@
H/SI.
ADVISE ALL AIRLINES (YY) IN THE
BOOKING FILE THAT PASSENGER IS A
CHILD AGED 5 YEARS
ADIVSE AIRLINE (ZZ) OF TICKET
NUMBER
DELETE ITEM NUMBER 2

VENDOR REMARKS HELP

H/V.
V.AIY*PLEASE ADVISE FLIGHT DETAILS SEND MESSAGE TO AIRLINE IY
V.2-4@ DELETE VENDOR REMARK NUMBERS
2 THROUGH 4

4
END TRANSACTION / IGNORE
E END TRANSACTION
ER
I IGNORE BOOKING FILE
IR
OLD BOOKING FILE RETRIEVAL
PQ/R-3S71JL
PQ/24JAN05-MOHAMMED/AHMED
REVIEW BOOKING FILE
RB.10OCT*CHECK VISA
RB.6MAR/1000*RECONFIRM BOOKING
PASSENGER INFORMATION
PI.P2/P/GB/B876497/12JAN99*FREE TEXT
PI.P1/V/AU/76654654/OPEN/A1234556*FREE TEXT
PI.2@V/US/99776B/12JAN99/B12345
PI.ALL@
*PI
END TRANSACTION AND RETRIEVE
THE BOOKING FILE
IGNORE AND RETRIEVE BOOKING
FILE IN ORIGINAL STATE
HELP
H/PQ
RETRIEVE OLD BOOKING BY RECORD
LOCATOR (PNR)
RETRIEVE OLD BOOKING BY
DEPARTURE DATE AND NAME
HELP
H/RB.
BOOKING FILE WILL BE SENT TO Q12
IN 10 OCTOBER FOR REVISION
BOOKING WILL BE SENT TO Q12 IN 6
MARCH AT 10:00 O'CLOCK FOR
REVISION
HEL
PH/P
I.
ENTER PASSPORT INFORMATION
FOR PASSENGER 2 INCLUDING ISO
COUNTRY CODE, PASSPORT
NUMBER, EXPIRY
H/LD DATE AND FREE
TEXT
ENTER VISA INFORMATION FOR
PASSENGER 1 INCLUDING ISO
COUNTRY CODE, VISA NUMBER,
EXPIRY DATE OR OPEN, PASSPORT
NUMBER AND FREE TEXT
CHANGE THE SECOUND VISA ITEM
TO US99776B12JAN05
DELETE ALL PASSENGER
INFORMATION
DISPLAY PASSENGER INFORMATION
5
BOOKING FILE LIST HELP
H/LD
LD/ALL/28AUG-D DISPLAY THE LIST OF PASSENGERS
TRAVELLING ON 28 AUGUST
LD/ALL/01MAR*30MAR-D DISPLAY THE LIST OF
PASSENGERSTRAVELLING DURING
THE MONTH OF MARCH
LD/ALL/15JAN/BADE-D DISPLAY THE LIST BY BOARD POINT

BOOKING FILE HISTORY

*H DISPLAY THE BOOKING HISTORY

AIR AVAILABILITY HELP

H/A
A26SEPSAHCAI*IY DISPLAY FLIGHT AVAILABILITY
FROM SAH TO CAI IN 26SEPON
YEMENIA
A.SAADEFRA*IY DISPLAY FLIGHT AVAILABILITY
FROM ADE TO FRA NEXT SATURDAY
ON YEMENIA

TIMETABLE HELP
H/TT
TTSAHJED DISPLAY FLIGHT TIMETABLE FROM
SAH TO JED
TT23MAYSAHLHR/IY DISPLAY THE FLIGHT TIMETABLE
FROM SAH TO LHR ON YEMENIA
STARTING FROM 23MAY
TTIY507/26AUG DISPLAY DETAILS OF SPECIFIC
FLIGHT
TT.WESAHADE DISPLAY FLIGHT TIMETABLE FROM
SAH TO ADE STARTING FROM NEXT
WEDNESDAY

QUEUES HELP
H/QUEUE
QCA COUNT ALL QUEUES
Q/17 SIGN IN TO QUEUE 17
QR REMOVE THE DISPLAYED BF FROM
QUEUE
I IGNORE AND RETURN THE
DISPLAYED BOOKING TO THE
BOTTOM OF QUEUE
QX SIGN OUT OF THE QUEUE
QX+I SIGN OUT OF THE QUEUE & KEEP THE
DISPLAYED BOOKING IN THE QUEUE

6
 QEB/30 PLACE A BOOKING FILE IN QUEUE
NUMBER 30

360 FARES

FARE DISPLAY

DOMESTIC FARE HELP

H/FD
FDSAHADE/IY::YER DISPLAY DOMESTIC FARE FOR
YEMENI CITIZIN
FDSAHADE/IY:USD DISPLAY DOMESTIC FARES FOR
FOREIGNER

FDSAHLHR/IY DISPLAY INTERNATIONAL FARE

FROM SAH TO LHR WITHOUT TAX
FDFRASAH/IY::EUR FARE DISPLAY IN THE CURRENCY
SPECIFIED
FD15JUNDXB DISPLAY INTERNATIONAL FARE
FROM YOUR CITY TO DXB WITH
DATE OF TRAVEL
FDSAHCAI*C10 DISPLAY CHILED FARE FROM SAH TO
CAI

FARE NOTE (RULE) HELP

H/FN
FN*2 FARE NOTES FOR THE FARE IN LINE 2
FN*1/P7or FN*2/19 FARE NOTES FOR FARE NBR 1 BY
SPECIFYING THE PARAGRAPH
FN*1/ALL DISPLAY ALL FARE NOTES

FARE QUOTE PLANNER

HELP
H/FQP

FQPMIALONMIA+UA DISPLAY FARE FRM MIAMI TO

LONDON AND BACK MIAMI WITH UA
FQPSAH.Y+IYLHR.F+BASAH DISPLAY FARE WITH AIRLINE AND
DIFFERENT CLASS
FQPSYD+QF.Y15JUNAKL+QF.J20JUNSYD
DISPLAY FARE WITH AIRLINE AND
CLASS

7
 FQPMAD.J+IBRIO.Y+RGLIM DISPLAY FARE WITH DIFFERENT
AIRLINE & CLASS
FQPSAHDXBPEK.Y+EK DISPLAY FARE WITH SAME CLASS

FOLLOW-UP ENTRIES

FARE QUOTE SUMMARY

FQP*1 DISPLAY FARE QUOTE PLANNER

SUMMARY

FQL5 DISPLAY FARE QUOTE LADDER FOR

FARE NUMBER 5

1) FQN3 DISPLAY FARE RULE FOR FARE

NUMBER 3
DISPLAY ALL FARE RULES FOR FARE
COMPONENT 1

FARE QUOTE HEL

P
H/FQ
FQ FARE QUOTE THE BOOKING FILE
FQP1 FARE QUOTE FOR PASSENGER 1
FQS1 FARE QUOTE FOR SEGMENT 1
FQS1P2 FARE QUOTE FOR SEGMENT 1 ,
PASSENGER 2
FQP3*C10 FARE QUOTE FOR PASSENGER 3 AS A
CHILD
FQCIY FARE QUOTE THE BOOKING ON IY
FQP1.2.3*IN FARE QUOTE FOR PASSENGER 1 AND
2 AS ADULT, PASSENGER 3 AS
INFANT

*FF1 DISPLAY DETAILED LINEAR FARE

CONSTRUCTION NUMBER 1 IN THE
BOOKING FILE
*FFALL DESPLAY ALL DETAILED LINEAR
FARES CONSTRUCTION IN THE
BOOKING FILE
FX1 CANCEL FILED FARE 1
FXALL CANCEL ALL FILED FARES

8
CURRENCY CONVERSION
HELP
H/FZS
FZSYER320.00USD CONVERT CURRENCY AMOUNT AT
THE BANK SELLING RATE TO OWN
CURRENCY
FZIYER.10JAN95 DISPLAY IATA ROE FOR SPECIFIED
DATE

MANUAL FARES CURRENCY TABLE

FBT* DISPLAY MANUAL FARES CURRENCY

TABLE
FBT*GB DISPLAY TABLE BY COUNTRY CODE
FBT*USD DISPLAY TABLE BY CURRENCY CODE

TAX ENTRIES HELP

H/FTAX

FTAX DISPLAY LIST OF COUNTRIES WITH

FTAX-FR
DISPLAY PASSENGER FACILITY
CHARGE FOR DENVER CITY
FTAX*PFC-UA
TAX INFORMATION
DISPLAY TAX INFORMATION FOR
COUNTRY CODE FR
DISPLAY PASSENGER FACILITY
CHARGE FOR UA

9
 TIMATIC

DISPLAY TIMATIC FROM A DISPLAYED BOOKING FILE HELP

H/TI
TIMV/1/YE DISPLAY VISA INFORMATION FOR
DESTINATION IN SEGMENT 1 FOR A
YEMENI CITIZEN
TIMH/1 DISPLAY HEALTH INFORMATION FOR
DESTINATION IN SEGMENT 1
TIMA/1/YE DISPLAY BOTH VISA & HEALTH
INFORMATION FOR DESTINATION IN
SEGMENT 1 FOR YEMENI CITIZEN
SCROLLING

DISPLAY TIMATIC FILL-IN FORMATS TIPN PAGE NEXT

TIPB PAGE BACK

TI-MV DISPLAY VISA INFORMATION

TI-MH DISPLAY HEALTH INFORMATION
TI-MA DISPLAY BOTH VISA & HEALTH
INFORMATION
TI-NEWS REQUEST CURRENT TIMATIC NEWS
TI-DFT/YE/VI DISPLAY DETAILS FOR TIMATIC OF
VISA REQUIRMENTS FOR YEMEN
TI-DFT/EG/PA DISPLAY DETAILS FOR TIMATIC
PASSPORT REQUIRMENTS FOR EYGPT

MINIMUM CONNECTING TIME HELP

H/DCT
DCTFRA DISPLAY ALL CONNECT TIMES FOE
FRA
DCTLGWLHR DISPLAY CROSS TOWN
CONNECTIONS BETWEEN
AIRPORTS RELATED TO THE SAME
CITY.

OPEN SEGMENT HELP

H/0
0IY740YOPENSAHCAINO1

PASSIVE SEGMENT

0IY322Y12JANSAHADEAK1

LOCAL TIME

10
@LTBOM DISPLAY LOCAL TIME IN BOMBAY

HOW TO SEND A SCREEN MESSAGE

ZZC47A0E TEXT ATTN AHMED PLS CALL ME. KHALED FROM SUN TRAVEL

SEND A MESSAGE TO SCREEN ADDRESS C47A0E (YOU MAY CHECK THE

SCREEN ADDRESS BY THE ENTRY +J)

CLAIM PNR
HELP
H/CLAIM
1) C/ZZ*AB13HQ RETREIVE PASSENGER NAME
RECORD PNR FROM CARRIER ZZ
USING RECORD LOCATOR AB13HQ
2) C./ZZ/OK Confirm Transaction
st
3) Change the 1 phone field to your agency’s one.
4) R.P+ER End Transaction

HOW TO SEND A SITA TELEX

R-@SAHGOIY/*R SEND THE BOOKING FILE TO SITA

ADDRESS SAHGOIY
R-@SAHGOIY/*H SEND THE BOOKING FILE HISTORY
TO SITA ADDRESS SAHGOIY
R-@SAHGOIY/*NP SEND NOTEPAD TO SITA ADDRESS
SAHGOIY

HOW TO SEND A QUEUE MESSAGE

SEND A BOOKING FILE

1. *BKTA0F DISPLAY BOOKING FILE

2. QEB/76FF SEND THE BOOKING TO AGENT CODE
76FF

SEND A NOTEPAD

1. NP.ATTN SAMIR MAKE A NOTEPAD

NP.PLEASE CALL ME
NP.THANK YOU…TALAL
2. QEM/7TA4 SEND THE NOTEPAD TO AGENT CODE
7TA4

11
 HOW TO SEND THE BOOKING FILE BY E-MAIL

1)*RATSE5 DISPLAY THE BOOKING FILE

2) P.SAHE*AHMED//HOTMAIL.COM INSERT EMAIL ADDRESS
3) R.P+ER END TRANSCATION
4) R.P RECEIVED FROM ENTRY
5) EM2 SEND THE BOOKING TO THE EMAIL
ADDRESS IN LINE 2
OR
EMALL SEND THE BOOKING TO ALL OF THE
EMAILS IN THE BOOKING

12
 ADVANCE SEAT RESERVATION

HOW TO MAKE A SEAT BOOKING

1) Display the BF.

2) SA*S1
3) S.10A
4) R.P+ER

H/ASAM
SA*AZ610J20JULFCOJFK DISPLAY SEAT AVAILABILITY MAP
FOR A SEPCIFIC FLIGHT AND CLASS
SPECIFIED
SA*A1Y DISPLAY SEAT AVAILABILITY MAP
FOR FLIGHT ON LINE 1 OF
AVAILABILITY IN (Y) CLASS

SEAT RESERVATION H/ASRS

S.10A-C RESERVE SEATS 10A THROUGH 10C

FOR ALL PASSENGERS ON ALL
SEGMENTS
S.NW RESERVE NO SMOKING WINDOW
SEATS FOR ALL PASSENGER
SEGMENTS
S.P2-4/10A.B RESERVE SEATS 10A AND 10B FOR
PASSENGERS 2 AND 4 ON ALL
SEGMENTS
S.P2.4/NA RESERVE NON-SMOKING AISLE
SEATS FOR PASSENGERS 2 AND 4 OR
ALL SEGMENTS
S.P1.4S1.3/5A/6A RESERVE SEATS 5A AND 6A FOR PAX
1 AND 4 ON SEGMENTS 1 AND 3

H/ASRC

S.S2@SA CHANGE TO SMOKING AISLE SEATS

FOR ALL PASSENGERS ON SEGMENT
2
S.P1@15B CHANGE TO SEAT 15B FOR
PASSENGER 1 ON ALL SEGMENTS
S.P1S2@18A CHANGE TO SEAT 18A FOR
PASSENGER 1 ON SEGMENT 2

13
S.P1S2@*HK CHANGE SEAT STATUS CODE TO HK
FOR PASSENGER 1 ON SEGMENT 2
S.S1-S2@*HK
H/ASRX

S.@ CANCEL SEATS FOR ALL

PASSENGERS ON ALL SEGMENTS
S.P1.3@ CANCEL SEATS FOR PASSENGER 1
AND 3 ON ALL SEGMENTS
S.P1S2@ CANCEL SEATS FOR PASSENGER 1 ON
SEGMENT 2

14
 GENERAL INFORMATION SYSTEM
(GIS)
HELP
H/GG*

GG* DISPLAY CHAPTER INDEX

GC*435 DISPLAY CHAPTER BY NUMBER
GC*EK DISPLAY CHAPTER BY AIRLINE CODE
GC*200 DISPLAY AIRLINE INFORMATION
GP*11 DISPLAY PAGE 11 OF THE CURRENT
CHAPTER
DISPLY CHAPTER OF GALILEO
OFFICE IN YEMEN
GC*200/17 DISPLAY CHAPTER NBR AND PAGE
TOGOTHER

HELP ENTRIES

H/BOOKING GC*606
H/SEAT or H/S.
H/SERVICE or H/SI.

COMPUTER ASSISTED INSTRUCTION (C.A.I.) HELP

H/C.A.I.
1) SC/CI ACTIVATE WORK AREA C IN
LESSONS MODE
2) C.A.I. LIST ALL AVAILABLE COURSES
3) TAB TO THE LESSON REQUESTED AND PRESS ENTER KEY
4) PRESS ENTER TO SCROLL DOWN PAGES
5) BOCI TEMPORARY SIGN OFF WITHOUT
LOSING PLACE IN LESSON
6) TPREPEAT RETURN TO PREVIOS PAGE AFTER
TEMPORARY SIGN OFF
7) TP/35/3/215 ACCESS COURSE 35 LESSON 3 PAGE
215
8) BSOCI SIGN OUT OF C.A.I. LESSON
9) SA/AG RETURN TO LIVE SYSTEM WITH
DUTY CODE (AG) IN WORK AREA (A)

15
SCROLLING COMMANDS

FORMAT EXPLANATION
MD MOVE DOWN
MU MOVE UP
MB MOVE BOTTOM
MT MOVE TOP

FOCALPOINT COMMANDS

FUNCTION COMMAN
CLEAR WINDOW CTRL+W
CLEAR ALL WINDOW CTRL+S
FOCALPOINT RELAY CTRL+Y
MOVE TO WINDOWS 3 CTRL+3
REDIRECT RESPONSE ALT+2
RETRIEVE MSG CTRL+U
EXIT FOCAL POINT ALT+F4
UNLOCK KEYBOARD CTRL+R
ZOOM WINDOW CTRL+Z

16
17