Hospitalitas adalah keramahtamahan, sebuah perwujudan dari ungkapan rasa kehangatan

dalam menerima oranglain, rasa hormat, serta persahabatan dan persaudaraan kepada
oranglain, terutama kepada tetamu yang datang. (Kompas10 Juni2008)
Hospitaliti merupakan interaksi antara tuan rumah dengan tamu pada saat yang
bersamaan mengkonsumsi makanan/minuman dan akomodasi. (tim STP Bali 2008)
hospitality adalah sikap keramah tamahan dalam artian merujuk pada hubungan antara
guest/tamu dan host/pelayanan dan juga merujuk pada aktivitas/kegiatan keramahtamahan yaitu:penerimaan tamu dan pelayanan untuk para tamu dengan kebebasan dan
kenyamanan. (yudik B)
Hospitalitas adalah suatu aktivitas perancangan dan pergerakan atau pandauan oleh
sesuatu perusahaan atau organisasi berhubung dengan segala kaedah, peraturan, dan juga
tanggungjawab serta tugas-tugas kaki tangannya itu.(Wan Azmi)
Hospitality is the act or practice of one who is hospitable; reception and entertainment of
strangers or guests without reward, or with kind and generous liberality.(Webster 1913)
Hospitality a commercial contract to enter into service relationship that involves
supplying the amenities, comforts, conveniences, social interactions, and experiences of
shelter and entertainment that a guest or customer values.( Baker dan Jeremy (2001))
1. Hospitality means patient listening and understanding of peoples feeling and desire.
2. Hospitality is no religion, no nationality and no border. (Zay Ya Min Din, Managing
Director Amazing Hotels and Resorts, Yan Yangon, Myanmar)
Hospitality is treating others with warmth and generosity, authentically!
Kennedy, President and Founder, Kennedy Training Network, Hollywood)

(Doug

H = home: the original Public House was exactly that: a house where the inn-keeper
welcomed strangers to stay with him: at a (fair) rate
O = openness: a place where one is welcomed with openness: genuine and caring
S = secure: where you are ensured that you can indeed sleep without a worry
P = peaceful: in order to be refreshed upon departure
I = intelligent: a place where they have given your stay more than a good thought
T = trust: the re-assurance that you are not taken for a ride
A = able: where there are able men (and women) there to serve you
L = listen: where one is being listened to
I = informative: where you can gather news and information as well as share it
T = together: in the sharing warmth of other travelers and providers
Y = YOU: are our Number One: the Guest
Jean Keijdener, Country General Manager, Executive Office, Somerset Palace, Seoul, Korea