Once upon a time, there was a remarkable person who was known

to lead with love.

Haba una vez, una persona extraordinaria quin fue conocida por
liderar con el amor.
Her company succeeded where almost all the other companies
struggled with problemsfrom losing money to dealing with
disgruntled customers to struggling with unhappy employees.
Su compaa tuvo xito donde casi todas las otras compaas lucharon con
problemas - desde perdida de dinero hasta negociar con clientes
descontentos y luchar con Empleados descontentos.

However, she and her team were remarkably successful.

Employees loved to work there, customers were loyal, and the
company was profitable year after year for decades
Sin embargo, ella y su equipo eran excepcionalmente exitosos. Sus
empleados adoraban trabajar all, sus clientes eran leales, y la compaa fue
rentable ao tras ao por Dcadas

This loving leader did not have a fancy business degree. In fact,
she began her career as an executive secretary. Yet the founder of
the company chose her to succeed him as president. When asked
why, he said, Because she knows how to love people to success.
Este jefe carioso no tena un titulo empresarial deseaso. A decir verdad,
empez su carrera como un secretario ejecutivo. Aun el fundador de la
compaa le eligi para que le sucediera como presidente. Cuando le
preguntaron por qu, dijo, "Porque sabe cmo amar a las personas hasta el
xito."

Perhaps the most remarkable part of this story is that our heroine
is a real person. Her name is Colleen Barrett, and she is President
Emeritus of Southwest Airlines. Please enjoy getting to know her
through the ongoing conversation that you are about to
experience.
Quizs la parte ms extraordinaria de esta historia es que nuestra herona
es una persona legtima. Su nombre es Colleen Barrett, y es presidenta
emrita de Southwest Airlines. Por favor disfrute el lograr conocerla a travs
de la conversacin en curso que usted est a punto experimentar.

What Is Leadership?

Ken: Colleen, its a real honor to talk with someone

who leads with love. Would you mind if I called you
The Love Manager?
Qu es el liderazgo?
Ken: Colleen, es un honor legtimo hablar con alguien
Quin ir adelante con el amor. Le molestara (a usted) si lo llam
"El director del amor"?