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Exchange Program Policies (XPP) and legal

procedures

Exchange

Program
Policies

Be prepared for

Involved Parts
Intern or Exchange Participant (EP) You
Organization (TN Taker) The Company that gave you the job
Local Committee (LC) The AIESEC Committee whom which you run all
your process!!! Is your Sending AIESEC Entity
Hosting AIESEC Entity The LC that receives you in the intership
country
Member Committee (MC) The biggest representation of AIESEC in your
country.
Sponsor Member or Sponsoring Country A Member Committee which
is supporting the extension of AIESEC to a new country or territory
AIESEC International (AI) The biggest representation of AIESEC in the
world.

NET PROMOTER SYSTEM

How do we use Net Promoter System in


AIESEC?
We created a Customer Experience Manangement (CEM)
Programme to provide MORE and BETTER experiences by
becoming a Customer Centric Organization.

Objectives
To establish Customer centricity in my entity by shaping the
culture, incentives, reporting and providing operational training
To increase response rate by applying policies, incentives and
other actions.
To increase the % of promoters by improving my processes for
experience delivery and enhanced the value of my
internships/team experiences
To address the needs of my EPs and members by ensuring
effective fire-fighting practices

How NPS Works


Email to Customer
Result
(Customer Gauge)
Data Analysis

How NPS Works

How likely are you to recommend your


experience to a friend or a colleague?

0 1

Detractors

NPS = % of promoters - % of detractors


Scale: -100 to +100

Passive

10

Promoters

Procedure

Quality Cases Solving Steps


Follow common performance
Keep a written support
Be aware of your rights and dutys.

What you must Always do


Be aware of time in every case and
act efficiently.
Get properly informed
Collect Evidence
Find support in Policies
Be open to negotiation

What NOT to do
Remain Quiet
Skip normal procedures
Being Unprofessional
Stick to personal judgment

Its up to you

The quality of the experience is your responsibility.


We can advice you and support you with info and
processes, but you as an AIESECer have the responsibility
to guarantee your own quality experience.

Showcasing

Have a nice Experience

Questions

Thank you!