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OrganizationalBehaviourSelfAssessmentExercises

UnderstandingYourScoreontheDutchTestforConflictHandling
Thisselfassessmentestimatestheextenttowhichyouprefertouseeachofthefiveconflicthandlingstyles
identifiedintheconflictmanagementliterature:yielding,compromising,forcing,problemsolving,and
avoiding.Scoresoneachofthefivesubscalerangefrom4to20.Ahigherscoreindicatesthatyouhavea
higherpreferenceforthatstyleofconflicthandling.Thefollowinggraphscompareyourresultstotherange
ofscoresinasampleofundergraduatepsychologystudentsinTheNetherlands.Therangeofscorescanvary
fromonecultureoroccupationalgrouptothenext.
Lowpreference
4to8

Moderatepreference
9to13

Strongpreference
14to20

20

Yourscorewas13.Therangeofpossiblescoresisfrom4to20.
Yielding
Yieldinginvolvesgivingincompletelytotheotherside'swishes,oratleastcooperatingwithlittleorno
attentiontoyourowninterests.Thisstyleinvolvesmakingunilateralconcessions,unconditionalpromises,
andofferinghelpwithnoexpectationofreciprocalhelp.
Lowpreference
4to10

Moderatepreference
11to16

Strongpreference
17to20

20

Yourscorewas20.Therangeofpossiblescoresisfrom4to20.
Compromising
Compromisinginvolveslookingforapositioninwhichyourlossesareoffsetbyequallyvaluedgains.It
involvesmatchingtheotherparty'sconcessions,makingconditionalpromisesorthreats,andactively
searchingforamiddlegroundbetweentheinterestsofthetwoparties.
Lowpreference
4to8

Moderatepreference
9to14

Strongpreference
15to20

20

Yourscorewas14.Therangeofpossiblescoresisfrom4to20.
Forcing
Forcingtriestowintheconflictattheother'sexpense.Itincludes"hard"influencetactics,particularly
assertiveness,togetone'sownway.
Lowpreference
4to10

Moderatepreference
11to16

Strongpreference
17to20

20

Yourscorewas19.Therangeofpossiblescoresisfrom4to20.
ProblemSolving
Problemsolvingtriestofindamutuallybeneficialsolutionforbothparties.Informationsharingisan
importantfeatureofthisstylebecausebothpartiesneedtoidentifycommongroundandpotentialsolutions
thatsatisfyboth(orall)ofthem.
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OrganizationalBehaviourSelfAssessmentExercises

Lowpreference
4to7

Moderatepreference
8to12

Strongpreference
13to20

20

Yourscorewas11.Therangeofpossiblescoresisfrom4to20.
Avoiding
Avoidingtriestosmoothoveroravoidconflictsituationsaltogether.Itrepresentsalowconcernforbothself
andtheotherparty.Inotherwords,avoiderstrytosuppressthinkingabouttheconflict.
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