December 10, 2009 Marc Pachtman 511 Lombard Street Philadelphia, Pa. 19147 Dear Mr.

Pachtman, Please accept my apology on behalf of Comcast Cable for the inconvenience you experienced related to your cable service. As discussed, if you contact customer service regarding a promotional offer any representative should be able to contact their immediate supervisor or manager to provide written confirmation of the promotional offer. Thank you for contacting our executive office with your questions and concerns. We at Comcast strive to offer 100% customer satisfaction. If you have any questions or concerns please contact me at (302) 504-9002 (MondayFriday, 7:00 a.m. to 3:30 p.m.) Sincerely, Yvette Loftin Comcast PA-DE Regional Executive Office