1.

Status of These Terms

a. These terms and the documents referenced in them create a legal agreement
between you ("you") and Snappetite Ltd, of 71-75 Shelton Street, Covent Garden,
London WC2H 9JQ, a company registered in England and Wales under company
number 09209814 ("we", "us" or "our") in relation to the Snappetite app
available for download to your mobile device at app stores and any related
services related to the Snappetite app (together the "App). You agree that by
accessing and/or using the App, you are agreeing to these terms and our Privacy
Policy.
b. You agree that you are a private individual at least 16 years old and are present
in the United Kingdom at the time you use the App. Use of the App by anyone
under the age of 16, or outside the UK, is prohibited.
c. You can access these terms at any time at http://www.snappetite.co/terms-andconditions.html. We reserve the right to update these terms from time to time by
posting the updated version at that URL. We may do so because we change the
nature of our products or services, for technical or legal reasons, or because the
needs of our business have changed. You agree that if you do not accept any
amendment to our terms then you shall immediately stop accessing and/or using
the App and cancel your account for the App as set out in the FAQs.
d. Your attention is in particular drawn to the way that we limit our
liability to you under section 3.e and section 12 below.
e. The food, drink and related service you can book by using the App are
sold to you by our restaurant partners. Not by us. We just arrange your
booking and collect payment for it on behalf of the restaurant.
2. Definitions.
a. For ease of reference the following terms shall having the following meanings in
these App Terms of Use:
b. "Meal" means any food, drink and related services which a Restaurant offers in a
Meal Offer Proposal for purchase or booking via the App;
c. Meal Offer Proposal means a listing in the App setting out a description of the
Meal, the price for the Meal, the period during which the Meal may be taken, and
any Restaurant Terms and Conditions.
d. "Restaurant" means a third party business, independent of Snappetite, which
offers food, drinks, and related service for sale via the App;
e. "Restaurant Terms and Conditions" means any Restaurant terms and conditions
of sale and/or terms of business highlighted in the Meal Offer Proposal;
f. "Token" means a unique token delivered to you by means of the App which can
be used to pay for a Meal from any Restaurant;
g. "you" and "your" means you, the purchaser of any Meal by means of the App;
and
3. You are Booking and Buying the Meal from the Restaurant, not from Snappetite.
a. The App is designed to enable users to book and pay for Meals at Restaurants.
Meals are provided by the Restaurant, and not by us. Snappetite is responsible
only for taking your booking and passing it on to the Restaurants, and for
collecting on the Restaurants behalf payment made by you for Meals. The Meal
which you book via the App is entirely the responsibility of the Restaurant which
agreed to provide it to you.

b. What this means is that when you purchase Meal, it will create two binding legal
contracts:
i. one contract between you and Snappetite, under which we provide to you the
booking and payment process by means of the App. That contract is made on
these App Terms of Use; and
ii. a further contract between you and the relevant Restaurant in respect of the
provision or supply of the Meal which you book through the App. That contract
may include separate Restaurant Terms and Conditions we require Restaurants
to set these out in the Meal Offer Proposal.
c. All Meals available for purchase on the App are promoted by Snappetite on
behalf of Restaurants. We act as booking agent for Restaurants. As a result, we
are not (and cannot reasonably be) responsible or liable to you for anything in
relation to the actual Meal booked through the App.
4. Booking Meals
a. Once you book a Meal through the App, we will activate a Token which you can
show at the Restaurant, in the App on your mobile device. YOU WILL BE UNABLE
TO REDEEM YOUR VOUCHER AND TAKE YOUR MEAL IF YOU DO NOT SHOW THE
RESTAURANT THE TOKEN IN THE APP ON YOUR MOBILE DEVICE. It is your
responsibility to ensure that the battery of your mobile device is charged and
that your device is properly functioning, with the Token displayed in the App, at
the time you wish to redeem your Token.
b. Descriptions of the Meal on the App are for illustrative purposes only and the
actual Meal may vary slightly from those images and/or descriptions. We require
our Restaurants to ensure that all information provided by them in a Meal Offer
Proposal is accurate, complete and not misleading in any way. But we cannot
verify the information which they provide to us. It is the Restaurant's
responsibility to ensure that the Meal as set out in the Meal Offer Proposal is
available and accurately described. We are not therefore responsible for any
inaccuracies in the Meal Offer Proposal, including the price.
c. As a consumer, you have legal rights against the Restaurant in relation to any
Meal that is not provided in accordance with reasonable skill and care, or is not
as described in the Meal Offer Proposal. Advice about your legal rights is
available from your local Citizens' Advice Bureau or Trading Standards office.
Nothing in these App Terms of Use will affect these legal rights.
d. It is your sole responsibility to check with a Restaurant in advance of your Meal
as to any medical or health-related conditions which might affect you or anyone
else consuming the Meal (for example without limitation, allergy information and
health issues).
e. You may cancel your booking at any time up to the end of the expiry period
specified in the Meal Offer Proposal. We will refund in full the price of any
bookings cancelled before the end of the expiry period specified in the Meal Offer
Proposal.
5. Payment.
a. Prices listed for Meals include VAT where applicable unless it is stated otherwise
in the Meal Offer Proposal.

b. The App contains details of a large number of Meals and it is possible that,
despite Snappetites best efforts, some of the pricing and other information
shown for certain Meal is incorrect.
c. Payment for all Meals must be made at the time of booking in pounds sterling by
credit card, or using an online payment facility linked to the App. You will be
responsible for protecting the confidentiality of your App user ID and any
password or other security information used by you to access your account on
the App.
6. Snappetite takes reasonable care to ensure that its payment Facilities are
available and functioning at all times, but cannot guarantee continuous,
uninterrupted or secure access to such payment Facilities, nor can we guarantee
that the facility is virus or error free. We also try to ensure that your payments
are processed promptly, but it is often difficult to predict the amount of time
needed to complete processing because it is dependent upon many factors
outside of our control, such as delays in the banking system or in card networks.
Access to the payment facilities may be occasionally restricted to allow for fixing
any problems, maintenance or the introduction of new facilities or services. We
will attempt to provide reasonable notice of any interruptions we have advance
notice of in relation to such Payment Facility and will do what we can to restore
the facility as soon as reasonably possible.

7. Use of the App.

a. Whilst you are in compliance with these terms (including the Acceptable Use
Policy below), we grant you a non-exclusive, non-transferable, personal,
revocable limited licence to access and use the App (but not the related object
and source code) for your own personal private use, in each case provided that
such use is in accordance with these terms. You agree not to use the App for
anything else.
b. You are responsible for the internet connection and/or mobile charges that you
may incur for using the App. You must ask your internet access provider or
mobile operator if you dont know what these charges will be, before you use the
App.
c. We have the right to suspend, withdraw or modify the App (in whole or in part)
without liability to you in the following circumstances: for technical reasons (such
as maintenance, or technical difficulties experienced by us or on the internet); to
allow us to improve the usability of functionality of the App; where we have legal
reasons for doing so (including privacy or other legal objections to the content or
functionality of the App); because it is no longer economically viable or efficient
to provide the App.
8. Accounts
a. You agree that you shall take all steps necessary to protect your log in details
and keep them secret. You agree that you shall not give your log in details to
anyone else or allow anyone else to use your log in details or account. In these
terms, references to "log in details" or "account" include your log in details and
account for Facebook, Twitter or any social network or platform that you may
allow the App to interact with.

b. If you fail to keep your login details confidential, or if you deliberately or

unintentionally share your login details or account with someone else, you
accept full responsibility for the consequences of this and agree to fully
compensate us for any losses or harm that may result.
c. We will not be responsible to you for any loss that you suffer as a result of an
unauthorised person accessing your account and using the App and we accept
no responsibility for any losses or harm resulting from its unauthorised use,
whether fraudulently or otherwise.
9. DISCLAIMER - No control over Meal Offer Proposals, No Warranty regarding the
App
a. We do not create the content of any Meal Offer Proposals in the App. The Meal
Offer Proposal is not produced by or for us, nor comprehensively verified by us.
Therefore we do not guarantee the accuracy, integrity or quality of that Meal
Offer Proposal. Under no circumstances will we be liable in any way for any Meal
Offer Proposal, including, but not limited to, any errors or omissions in any Meal
Offer Proposal, or any losses or harm of any kind resulting from the use of any
Meal Offer Proposal made available via the App.
b. The App is provided "as is" and without warranty of any kind. To the maximum
extent permitted by law, we disclaim any and all warranties, express or implied,
including implied warranties of satisfactory quality, fitness for a particular
purpose, and non-infringement of proprietary rights, and any other warranty,
condition, guarantee or representation. You acknowledge that we cannot
reasonably guarantee, and do not guarantee, that the App will always work
properly.
10.Your conduct in relation to the App
a. You must comply with all laws applicable in the UK or any other location that you
access the App from. If any laws applicable to you restrict or prohibit you from
using the App, you must comply with those legal restrictions or, if applicable,
stop accessing and/or using the App.
b. You must at all times abide by Snappetites Acceptable Use Policy below.
11.Your breach of these terms
a. We reserve the right to suspend or terminate your access to the App (including
by deleting your account) if we reasonably believe that you are in material
breach of these terms (including by repeated minor breaches). Any significant
breach, including any breach of section 10, is likely to be considered a material
breach.
b. You agree to compensate us, according to law, for all losses, harm, claims and
expenses that may arise from any breach of these terms by you.
12.LIMITATION OF LIABILITY - IMPORTANT PLEASE READ CAREFULLY
a. We accept liability for death or personal injury resulting from our negligence or
that of our employees or agents, and for losses or harm caused by fraud by us or
our agents, or any other liability which may not by law be excluded.
b. We only supply the App for your own individual domestic and private use. You
agree not to use the App in the course of any business, or for any commercial,

c.
i.
ii.
iii.

iv.
d.

business or re-sale purpose. We therefore have no liability to you for any loss of
profit, loss of business, business interruption, or loss of business opportunity
We are not responsible for:
Any losses in relation to your consumption of the Meal or visit to a Restaurant;
losses or harm not caused by our breach of these terms or negligence; or
losses or harm which are not reasonably foreseeable by you and us at the time of
you agreeing to these terms including those losses which happen as a side effect
of foreseeable losses. This could include loss of data, loss of opportunity, service
interruption, mobile device failure or financial loss; or
technical failures or the lack of availability of the App, and/or social media
channels linked to the App.
We will provide the App with the same skill and care as other similar App
providers, but you acknowledge that your only right with respect to any problems
or dissatisfaction with any of the App is to discontinue your use of that App and
we are not responsible or liable for any interruptions or errors that you may
experience while using the App.

13.Intellectual property
a. You acknowledge that all copyright, trade marks (including Snappetite and the
Snappetite logo), and other intellectual property rights in and relating to the App
(other than Meal Offer Proposals, which remain the property of the Restaurant)
are owned by us or licensed to us by our partners.
b. You must not copy, distribute, make available to the public or create any
derivative work from the App or any part of the App unless we have first agreed
to this in writing. You must not use any Snappetite trade marks (including
Snappetite and the Snappetite logo), or other intellectual property rights in and
relating to the App without our prior written consent.
c. If you submit comments, ideas, or feedback to us, you agree that we can use
them without any restriction or compensation to you. If we accept your
submission, we do not waive any rights to use similar or related ideas or
feedback previously known to us, developed by our employees, or obtained from
sources other than you.
14.Copyright Infringement Notices: If you believe your copyright-protected work was
included in any Meal Offer Proposal (or otherwise included in the App) without
authorisation, you may submit a copyright infringement notification by emailing
us with the following information: name; street address; email address; full
details of the work you allege is your unlicensed copyright material. These
requests should only be submitted by the copyright owner or an agent who is
authorised to act on the owners behalf. If you choose to request removal of
content by submitting an infringement notification, please remember that you
are initiating a legal process. Under no circumstance should you make any claim
which is not founded. Misuse of this process may result in the suspension of your
account or other legal consequences.
15.Privacy
a. We are registered with the Information Commissioners as a data controller in the
United Kingdom.

b. We will only collect, process, use and share your personal information in
accordance with our Privacy Policy and as set out in these terms. By using the
App, you give your consent to us collecting, processing, using and sharing your
personal data in this way. If you do not agree to our Privacy Policy you should not
access and/or use the App.
16.Links
a. We may link to third party websites or services from the App. You understand
that we make no promises regarding any content, goods or services provided by
such third parties and we do not endorse them. We are also not responsible to
you in relation to any losses or harm caused by such third parties. You
understand that when you provide data to such third parties you are providing it
in accordance with their privacy policy (if any) and our own privacy policy does
not apply in relation to that data.
17.General
a. We may wish to transfer all or a part of our rights or responsibilities under these
terms to someone else without obtaining your consent. You agree that we may
do so provided that the transfer does not significantly disadvantage you. You
may not transfer any of the rights we give you under these terms unless we first
agree to this in writing.
b. These terms set out the entire agreement between you and us concerning the
App and they replace all earlier agreements and understandings between you
and us.
c. If any part of these terms is held to be invalid or unenforceable under any
applicable local laws or by the Applicable court, that part shall be interpreted in a
manner consistent with applicable law to reflect as nearly as possible our original
intentions and the remainder of these terms shall remain valid and enforceable.
d. Our failure to exercise or enforce any of our rights under these terms does not
waive our right to enforce such right. Any waiver of such rights shall only be
effective if it is in writing and signed by us.
18.Complaints and dispute resolution
a. Most concerns can be solved quickly by contacting us at info@snappetite.co.
b. In the unlikely event that legal action becomes necessary either by us or by you,
these terms shall be governed by and construed in accordance with the laws of
England and subject to the jurisdiction of the English courts.
19.Apple Mandatory Terms. By downloading the Snappetite app from the Apple
iTunes App Store, the following terms also apply to you:
a. Acknowledgement: Both of us acknowledge this constitutes an agreement
between you and us only, and not with Apple, and we, not Apple, are solely
responsible for the App and the content thereof.
b. Scope of Licence: This Licence granted to you for the App is limited to a nontransferable license to use the App on an iPhone, iPad or iPod touch that you own
or control and as permitted by the Usage Rules set forth in the App Store Terms
and Conditions (the Usage Rules).
c. Maintenance and Support: We, not Apple, are solely responsible for providing any
maintenance and support services with respect to the App, as specified in this

d.

e.

f.

g.

h.

Agreement. We and you both acknowledge that Apple has no obligation

whatsoever to furnish any maintenance and support services with respect to the
App.
Warranty: We are solely responsible for any product warranties, whether express
or implied by law, to the extent not effectively disclaimed in these Terms. In the
event of any failure of the App to conform to any applicable warranty, you may
notify Apple, and Apple will refund any purchase price for the App to you. To the
maximum extent permitted by law, Apple will have no other warranty obligation
whatsoever with respect to the App, and any other claims, losses, liabilities,
damages, costs or expenses attributable to any failure to conform to any
warranty will be our sole responsibility.
Product Claims: We and you acknowledge that We, not Apple, are responsible for
addressing any claims by you or any third-party relating to the App or your use
or possession of the App, including, but not limited to: (i) product liability claims;
(ii) any claim that the App fail to conform to any applicable legal or regulatory
requirement; and (iii) claims arising under consumer protection or similar
legislation.
Intellectual Property Rights: You and We acknowledge that, in the event of any
third-party claim that the App or your possession and use of the App infringes
that third-partys intellectual property rights, We, not Apple, will be solely
responsible for the investigation, defence, settlement and discharge of any such
intellectual property infringement claim.
Legal Compliance and Export: You represent and warrant that (i) you are not
located in a country that is subject to a U.S. Government embargo, or that has
been designated by the U.S. Government as a terrorist supporting country; and
(ii) you are not listed on any U.S. Government list of prohibited or restricted
parties.
Third Party Beneficiary: We and you acknowledge and agree that Apple, and
Apples subsidiaries, are third-party beneficiaries of this Agreement, and that,
upon acceptance of the terms and conditions of this Agreement, Apple will have
the right (and will be deemed to have accepted the right) to enforce this
Agreement against you as a third-party beneficiary thereof.

20.Questions about these terms

a. If you have any questions about these terms or the App you may contact us by
email at info@snappetite.co.

Snappetite Acceptable Use Policy

You agree that you will not:
1.
2.
3.
4.

Make a screen grab of your Token, or share it with any other person;
use the App to harm anyone or to cause offence to or harass any person;
use another person or entity's email address in order to sign up to use the App;
use the App for fraudulent or abusive purposes (including, without limitation, by
using the App to impersonate any person or entity, or otherwise misrepresent
your affiliation with a person, entity or the App);
5. use the App for any commercial or business purpose or for the benefit of any
third party or to send unsolicited communications;
6. remove or amend any proprietary notices or other ownership information from
the App;
7. interfere with or disrupt the App or servers or networks that provide the App;
8. except as permitted by law, attempt to decompile, reverse engineer,
disassemble or hack any of the App, or to defeat or overcome any of our
encryption technologies or security measures or data transmitted, processed or
stored by us;
9. spider, 'harvest', 'scrape' or collect any information about or regarding other
people that use the App, including, but not limited to any personal data or
information (including by uploading anything that collects information such as
'spyware');
10.disrupt the normal operation of the App or do anything which is likely to have a
negative effect on other users' ability to use the App;
11.disobey any requirements or regulations of mobile networks connected to the
App;
12.use the App in violation of any applicable law or regulatory requirement;
13.attempt to get around technological measures designed to control access to, or
elements of, the App;
14.Claim that you are associated with or endorsed by Snappetite unless you have
entered into a written agreement with Snappetite to that effect;
15.Republish in bulk any information derived from use of Snappetite;
16.White-label or otherwise hold yourself out as the originating provider of
Snappetite or any material or processes contained in it;
17.Tamper with, disable or override (or attempt to do any of those things) any
security component or process of Snappetite;
18.Use any robot, scraper or other technical, manual or other means or process
means to mirror, frame, scrape, crawl or spider any web pages or
other services contained in the Snappetite service;
19.Attempt to or actually access the Snappetite promotion and booking services by
any means other than through the App. An example of such other means is
attempting to access Snappetite via software-as-a-service platforms that
aggregate access to multiple services, which include Snappetite; or
20.use the App in any other way not permitted by these terms.