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Subject : PA603 Theories and Practices in Public Administration

Professor: Dr. Abdul Pagayao
Student : Jenalyn U. Tan

Old Public Administration New Public Administration

- large bureaucracy, slow and - the citizens as customer is king
inefficient - transparency
- low quality of civil service - decentralized service delivery
- citizens unaware of their system
rights - accountability through
- limited resources participation
- lack of capacity building for - enhance the quality of public
citizens and politicians services through increased
- excessive and overlapping flexibility, effectiveness and
rules and regulations efficiency
- weak performance and results - lean state
based management system - separation of decision-making
- lack of culture of levels
competitiveness - lean management
- state has strong monopoly - new service attitude
position(excessive regulation) - new model control
- discrete information
process(lack of transparency)