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MAJU INTAN BIOMASS ENERGY SDN. BHD.

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SOP-AD-03

STANDARD OPERATING PROCEDURE

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MANAGEMENT REVIEW

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REVISION HISTORY
Rev. No

DCN No.

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Eff. Date

0

N/A

ALL

02/02/2015

Name
Position

Description of Changes
NEW ISSUANCE
REF. NEW ISSUE DOCUMENT APPROVAL FORM NO.
001

Originated By

Reviewed By

Approved By

BANUN

BANUN

Withorn Arpanuvat

Management Representative

Management Representative

General Manager

Signature
Date
Note: The details of changes shall be documented in the DOCUMENT CHANGE NOTICE (DCN).
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1.0 PURPOSE
(a)

To establish the conduct of a management review at
least once annually on the quality system to ensure its
continuing suitability and effectiveness. This review
shall include accessing opportunity for improvement
and the needs for changes to the quality management
system.

(b)

To establish appropriate communication processes at
various levels and functions within the organisation
and that communication takes place regarding the
effectiveness of the quality management system.

2.0 SCOPE
The scope review input and review output items as per para
7.3 and 7.4.

3.0 REFERENCES
3.1 ISO 9001 : 2008 Clause 5.5 (Responsibility, authority and
communication)
3.2 ISO 9001 : 2008 Clause 5.6 (Management Review)
3.3 ISO 9001 : 2008 Clause 8.5 (Improvement)
3.4 MJE-QM (Company Quality Manual)
3.5 SOP-AD-01 (Internal Audit)

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4.0

Records

APPENDICES
NIL

5.0

APPLICABLE FORMS
NIL

6.0

DEFINITION
NIL

7.0

PROCEDURES
7.1

Responsibility.
a) The Management Representative is responsible for
the contents of this document and to ensure its
effective implementation.
b) Respective Department/ Section Head is
responsible to present their reports during
management review and to follow up on the actions
agreed and established during the review.
c) The respective Head of Department are responsible
to communicate any feedback on the effectiveness of
the Quality Management System to all the related
department personnel.

7.2
MR TO COORDINATE

DISTRIBUTE MEMO

Coordination of the Management Review.
a) The Management Representative shall appoint a
member of the review team to take minutes of the
meeting.
b) The Management Representative shall circulate the
agenda of the meeting two weeks before the meeting.
c) The General Manager shall chair the Management
Review Meeting.

GM TO CHAIR
MEETING

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MAJU INTAN BIOMASS ENERGY SDN. BHD.

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7.3

Records

Review Input.
a) Review on Quality Policy and Quality Objectives.

REVIEW INPUT
a)

Quality Policy &
Objective
b) Customer
Feedback/
Complaint
c) Internal Audit
Result
d) Process Related
Problem
e) Status of
Corrective &
Preventive
f) Follow up action
from Previous MR
g) Changes that could
effect QMS
h) Recommendation
for improvement

(i) The General Manager shall review the Quality
Policy and its effective implementation.
(ii) The General Manager shall review the Quality
Objectives and its achievement based on the company
performance. New Objectives shall be established if
necessary.
b) Customer Feedback/ Complaints.
i) The Admin Head or his/her assistant shall present
the customer feedback and complaints in the meeting.
ii) The presentation shall include analysis on the
number of complaints received. The Admin Head
shall review all corrective and preventive actions
taken.
c) Internal Audit Result.
i) The Management Representative shall present the
Internal Audit Report.
ii) He/ She shall review the overall performance of the
Quality Management System based on the result of
the audit and actions required to ensure its continuing
suitability and effectiveness and conformity to the
planned arrangements.
d) Process Related Problem.
i) The Head of Department shall present the process
related problems to the meeting.
ii) The MR shall review the effectiveness of the
corrective and preventive action shall been taken to
solve the related process problems.

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e) Status of Preventive and Corrective Action.
i) The respective Head of Department shall review and
highlight potential problems in their areas and review
countermeasures and preventive actions to address
these problems.
ii) The Management Representative shall present the
preventive actions taken for the period under review.
f) Follow-up Action from previous Management
Reviews.
i) The respective personnel in charge shall report on
the status of actions needed to be taken from previous
Management Reviews.
ii) The Management Representative shall review
whether the follow-up actions from previous
management reviews are satisfactory conducted.
g) Changes that could affect the Quality Management
System.
Any changes proposed by personnel or the
Management shall be reviewed by the General
Manager in order to ensure that it shall not affect the
Quality Management System.
h) Recommendations for Improvement.
Based on all the above matters, any recommendations
for improvement proposed by personnel or the
Management shall be reviewed and approved by the
General Manager.

This document is controlled by distribution through INTERNET; hardcopy copies are not authorized for use. Hard copy is a Controlled Copy when stamped with the
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MAJU INTAN BIOMASS ENERGY SDN. BHD.

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Review Output
The top Management shall be based on the
information from the review input, discuss, analyse,
make decision and implement the action (where
appropriate) to;-

REVIEW OUTPUT

a) Improve the effectiveness of the QMS and its
processes.
b) Improve on the product related to customer
requirements.
c) Identify and provide the resources needed.
FOLLOW UP

7.5

Follow-Up
The Management Representative shall follow-up on
any outstanding matters or action to be taken after
the meeting.

7.6

Internal Communication
a) Department Meetings shall be conducted when
necessary. The Head of Department shall chair the
meeting on matters arising. The minutes of the
meeting shall be recorded.
b) The Management Representative shall prepare a
write up on the performance of the QMS after each
Management Review Meeting. This shall be circulated
to all the respective Head of Department and pined on
the organisations bulletin board.

8.0 RECORDS
The Management Review Minutes shall be kept and
retained in accordance to the Control of Record (SOPDC-02)

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