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Customer

Market Research

RFQs, Quotes, Orders

QMS PROCESS MAP


RMP 01

Personnel
Competence
and Skills
Resources

PRP 09

Sales &
Order
Processing

RMP 02

Product
Design

RMP 03

Information,
Doc. Control &
Inf. Tech

Facilities,
Equipment &
Work
Environment

Resource Mngmnt Processes (RMP)


Resource
Needs

Production
and Quality
Planning

Purchasing

PRP 03

Receiving

PRP 04

Inventory
Management

Inspection,
Test &
Metrology

Management Responsibility
Processes (MRP)

PRP 07

Product Realization Processes (PRP)

PRP 08
PRP 02

Policies &
Directions
MRP 03

Continual
Improvement

MRP 01

Planning &
Objectives
MRP 02

Management
Review

Policies &
Directions

QMS
Performance
Data

PRP 05

Production

Measurement, Analysis
and Improvement Processes (MIP)
MIP 01

Control of
NC Product

PRP 06

Delivery
MIP 02
Product/
Process
Data

MIP 03

Int. Audit &


Analysis of Data

C&P Action

MIP 04

Customer
Complaints/
Satisfaction

Customer