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Testimonial 2 - Cyber City Teleservices

Testimonial 2 - Cyber City Teleservices

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Published by PTIC London
Best Practices in Outsourcing to the Philippines
Best Practices in Outsourcing to the Philippines

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Published by: PTIC London on Jan 22, 2010
Copyright:Attribution Non-commercial


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Rob O’Malley Cyber City Teleservices (Philippines) & The British Philippine Outsourcing Council

Why we choose The Philippines
 Standard of English Flexibility Availability of staff Co-ordinated approach – roadmap Similar culture of communication Cost/Value

The Figures
Country Population English Speakers % Philippines South Africa Pakistan India Kenya China 88.5 Million 44.4 Million 163.7 Million 1.135 Billion 37.5 Million 1.324 Billion 42.5 Million 13.7 Million 17 Million 90 Million 2.7 Million 2.5 Million 48.02% 30.86% 10.38% 7.93% 7.20% 0.19%

Source: Wikipedia: July 2008

The Facts
 Customer Satisfaction results comparable to UK call centres Huge success rate  Clients expanding

 The Philippines is too “risky”  The Philippines outsourcing industry in only in Metro Manila  Only a “voice” destination  “Filipinos can’t sell”  The Philippines is for America…not for The UK

The Facts
Strengths Weaknesses • Customer service •Technical support • Inbound sales • European languages • Low-level technical support • Collections • Data collection

Further Information
Free workshop available by emailing rob.omalley@call-centres.com or calling 077400 96598

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