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Human Resources

Unit1 - 1 Mark Quiz Questions

1.According to ___________"Human Relations is the study and practice of utilizing
human resources through knowledge and through an understanding of the activities,
attitudes, sentiments, and inter-relationships of people at work."

a. McFarland
b. Heckmann
c. Mayo
d. Taylor

2.Changes in the operating organizational structure, the network of working procedures,

customs or norms and the economic, political and social patterns in which organizations
exist, are related to _____________ factors.

a. Environmental
b. Organizational
c. National
d. Global

3.HRM is more growth-oriented whereas Personnel Management is slightly narrow.

a. Mechanical

b. Growth-oriented.
c. Complex
d. Detailed

4.Human relations seek to emphasise '_________' aspects of work.

a. Employee
b. Employer
c. Economic
d. Technical
5.Human Resource Planning is very vital in ______________.

a. Personnel management

b. Human Resource Management

c. Training
d. Strategic Planning

6.In __________ the philosophy is more the stick approach rather than carrot approach.

a. Personnel management
b. Human Resource development
c. Motivation
d. Human Resource Planning

7.Needs such as autonomy, achievement, power, acquisitiveness etc. Can be classified as

a. Individual
b. Basic
c. Environmental

d. Psychological

8.Physiological needs refers to ______________.

a. Food and shelter

b. Emotions and Feelings
c. Rewards, Recognition
d. Power and Acheivement

9.The human relations or behavioral school of management began in _____.

a. 1930
b. 1950

c. 1927
d. 1921
10._________is a new field of study embodying behavioural science knowledge relating
to the working of line and staff officials and union leaders to motivate organizational

a. Personnel management
b. Managing Organization Behavior
c. Management by Objectives

d. Management of Human resources

Unit2 - 1 Mark Quiz Questions

1.Factory Act was passed in

a. 1881
b. 1861
c. 1948
d. 1962

2.KPO stands for _________

a. Knowledge ,Perseverance, Optimism

b. Knowledge Process Outsourcing

c. Knowledge Power Output
d. Knowledge Process Output.

3.Plantation Act was imposed in ____

a. 1857
b. 1881

c. 1863
d. 1905
4.The concept of "Varnashram" is related to

a. Group Housing

b. Caste system
c. Religious system
d. Colour Combinations

5.The logical procedures and principles in respect of labour organizations , prevalent in

ancient times were _______or guild system and co-operative sector.

a. Badli
b. Bonded Labour

c. Shreni
d. Sood

6.The Madras Labour Union was organized in

a. 1947
b. 1950

c. 1918
d. 1879

7.What do individuals engaged in the areas of trade, business and agriculture were

a. Vaishyas
b. Brahmins
c. Kshatriyas
d. Shudras
8.Which of the following comes in lower skilled activities?

a. NPO
b. KPO
c. None of these

d. BPO

9.Who provides a systematic treatment of management of human resources in India,

during the ancient times?

a. Patanjali

b. Kautilya
c. Ramanuj
d. Aryabhatta

10.Work culture-wise, the hard work, long working hours, perseverance and the need to
earn money impact the _______policies

a. Government
b. Financial
c. Global

d. HRM

Unit3 - 1 Mark Quiz Questions

1.A skills inventory contains data about each employee's skills, abilities, work
preferences and other items of information which indicate his overall value to the

a. Job Application

b. Skills Inventory
c. CV
2.Making future manpower requirements, either in terms of mathematical projections of
trends in the economic environment and development in industry, or in terms of
judgemental estimates based upon the specific future plans of a company is __________.

a. Forecasting
b. Projecting
c. Analysis
d. Planning

3.Through planning, a management strives to have the ____ number and the _____kinds
of people at the ____ places, at the _____time, to do things which result in both the
organization and the individual receiving the maximum long-range benefit.

a. Proper
b. Accurate

c. Right
d. Good

4.________is the process by which a management determines how an organization

should move from its current manpower position to its desired manpower position.

a. Strategy
b. Organizing
c. Human Resource Development

d. Human Resource Planning

5.___________records details of training, skills, qualification, abilities, experience and


a. Job analysis
c. Skills Inventory
d. Job Description
Unit4 - 1 Mark Quiz Questions
1.An ________is a traditional, widely accepted device for getting information from a
prospective applicant which will enable a management to make a proper selection.

a. Advertising
b. Reference
c. Recruitment

d. Application Blank

2.Friends and relatives of present employees are also a good source from which
employees may be drawn. This source is termed as:

a. Internal Source
b. Employee Referral

c. Nepotism
d. Social Networking

3.Recruitment is a process to discover the sources of manpower to meet the requirements

of the staffing schedule and to employ effective measures for attracting that manpower in
adequate numbers to facilitate effective selection of an efficient working force. This
definition is given by:
a. Robbins
b. Taylor
c. Dale Carnegie

d. Dale Yoder

4.The Apprentices Act was passed in_____.

a. 1953

b. 1961
c. 1971
d. 1948
5.The _________consists of interaction between interviewer and applicant.

a. Meeting
b. Discussion

c. Interview
d. Panel

6.________is the first step in the employment of labour.

a. Interview
b. Selection
c. Exam

d. Recruitment

7._________is concerned with the problem of introducing or orienting a new employee

to the organization.

a. Induction
b. Selection
c. Training

Unit5 - 1 Mark Quiz Questions

1.In this method of training, an effort is made to expose participants to concepts and
theories, basic principles, and pure and applied knowledge in any subject area.

a. Knowledge based Methods

b. Mentoring
c. Simulation Methods
d. Experiential Methods
2.Simulation techniques are most commonly used in which industry?
a. Manufacturing

b. Aeronautical
c. Computer
d. Service
3.Techniques like Time and Motion studies are more suitable for task analysis of :

a. Blue Collar Employees

b. Pink Collar Employees.
c. White Collar Employees
d. Gold Collar Employees.
4.The focus of _________is on the individual employee, his abilities, and the inputs
required for job performance, or individual growth and development in terms of career
a. Total Organization Analysis
b. Quality Analysis
c. Task Analysis

d. Man Analysis
5.This method attempts to duplicate on-the-job situations in a company classroom.
a. Behavioural training
b. Coaching
c. Technical training

d. Vestibule Training

6.______________is a systematic effort to understand exactly where training effort needs

to be emphasized in an organization. It involves a detailed analysis of the organization
structure, objectives, human resources and future plans, and an understanding of its

a. Task Analysis
b. Man Analysis
c. Job Analysis

d. Total Organization Analysis

7._______________indicates any process by which the aptitudes, skills and abilities of
employees to perform specific jobs are increased.

a. Planning

b. Training
c. Coaching
d. Appraisal

Unit6 - 1 Mark Quiz Questions

1.Companies are designing employee growth programs_____________.

a. For Man Power Planning

b. None of these.

c. To increase employee productivity.

d. To Get good Image

2.For___________ the individual manager identifies and grooms his or her own

a. Informal succession planning

b. Formal succession planning
c. Human resource planning.
d. Leadership planning

3.Individually perceived sequence of attitudes and behaviour work-related activities and

experiences over the span of a persons life. This refers to the term:

a. Individual Goal
b. Management By Objective.

c. Career
d. Job
4.________is considered to be an organizational process that involves preparing,
implementing and monitoring career plans undertaken by an individual alone or within
the organizations career systems.

a. Career management
b. Management
c. Career Planning
d. Human Resource Planning

5.___________is a deliberate attempt by an individual to become more aware of his or

her own skills, interests, values opportunities, constraints and consequences.

a. Personality test
b. Introspection

c. Career planning
d. Counselling

Unit7 - 1 Mark Quiz Questions

1.In the essay technique of evaluation, the evaluator is asked to describe the strong and
weak aspects of the employee's behaviour.

a. MBO
b. Forced distribution

c. Essay Evaluation
d. Critical Incident Technique

2.In these systems, employees are evaluated one at a time without directly comparing
them with other employees.

a. 360 degree Appraisal

b. Individual Evaluation Method

c. Paired Comparison
d. Multiple Person evaluation
3.In this system the evaluator is presented with a graph and asked to rate employees on
each of the characteristics listed.

b. Graphic rating Scale

c. Ranking
d. Forced Choice
4.In this system, the supervisor and employee to be evaluated jointly set objectives in
advance for the employee to try to achieve during a specified period.


b. MBO
c. 360 degree Appraisal
d. Paired Comparison


a. Key Performance Assessment

b. Key Performance Areas

c. Key performance Appraisal
d. Knowledge Productivity Achievement
6.KRA is__________
a. Key Resource Areas

b. Key Result Areas

c. Knowledge Results Achievement
d. Key Rating Area

7.Supervisors give descriptions of actually good and bad performance, and personnel
specialists group these into categories (five to ten is typical).This method is _______.
a. Paired Comparison
b. Weighted checklists
c. Forced Choice

d. Behaviourally anchored rating scales

8.Supervisors often think about how well employees are doing; this is _________.

a. Fair System
b. Formal System

c. Informal system
d. Biased System

9.The evaluator is asked to rate employees from highest to lowest on some overall

a. Ranking
c. Forced Distribution
d. Checklist

10.________ is defined as the record of outcomes produced on a specific job function or

activity during a specific time period.

a. Job

b. Performance
c. Report
d. Appraisal

Unit8 - 1 Mark Quiz Questions

1.A ______ is defined as a collection or aggregation of tasks, duties, and responsibilities
that, as a whole, is regarded as the reasonable assignment to an individual employee.

a. Job
b. Goal
c. Role
d. Job Description
2.In India, wages are classified as 3 types, identify the non applicable one from the list
given below.
a. Living wage
b. Minimum wage
c. Fair wage; and

d. Collective Wage

3.In voluntary arbitration, both parties agree to refer their dispute to mutually agreed
arbitrator and his award becomes binding on the parties.

a. Adjudication

b. voluntary arbitration
c. Collective Bargaining
d. Conciliation

4.Minimum Wages Act was passed in which year.

a. 1910
b. 1947

c. 1948
d. 1950

5.The bargaining theory of wages is propounded by whom?

a. Ricardo
b. Robbins

c. John Davidson
d. Walker
6.The Industrial Disputes Act was passed in which year?

a. 1947
b. 1831
c. 1950
d. 1881
7.The job is impersonal; the position is personal.

a. Job,Position
b. Role,Job
c. Job,Task
d. Position, Job

8.The term ____is commonly used for those employees whose pay is calculated
according to the number of hours worked.

a. Salary
b. Reward
c. Pay

d. Wage

9.The word salary applies to compensation that is uniform from one period to the next
and does not depend upon the number of hours worked.

a. Reward

b. Salary
c. Wage
d. Pay

10.Who defines wage as a sum of money paid under contract by an employer to a worker
for services rendered.

a. Ricardo
b. John

c. Benham
d. Smith
Unit9 - 1 Mark Quiz Questions

1.A _________is a written record of the duties, responsibilities and conditions of the job.
It provides the essential information on which each job is evaluated.

a. Job description
b. Job Specification
c. Job Analysis
d. Skills Inventory

2.In which method does the jobs are compared one with another and arranged or valued
in the order of their importance or their difficulty or their value to the firm?

a. Factor Comparison Method

b. Time Span Method
c. Grade Description Method

d. Ranking Method

3.R. Hoppock has made pioneering studies on job satisfaction and mentions __ factors as
major determinants of job satisfaction.

a. Eight

b. Six
c. Seven
d. Four

4.The name of Dr. E.N.Hay is associated with which method?

a. Time Span Method

b. Guide-Chart Profile Method.

c. Ranking Method
d. Factor Comparison Method
5.This method depends upon recognition that there are differences in the levels of duties,
responsibilities and skills required for the performance of different jobs.What method is
being talked about here?

a. Time Span Method

b. Ranking Method

c. Grade Description Method

d. Point Method

6.Transfer is "the movement of an employee from one job to another on the same
occupational level and at about the same level of wages or salary". Who has given this

a. Pigors & Meyers

b. E.N .Hay
c. R.Hoppock
d. E.J.Benge

7.Who has defined job evaluation as the process of analysis and assessment of jobs to
ascertain reliably their relative worth, using the assessment as a basis for a balanced wage

a. ILO
b. Indian Government
c. R. Hoppock

d. The British Institute of Management

8.Who has propounded the Time-Span Method ?

a. E.N.Hay
b. E.J.Benge

c. Professor Jaques
d. R.Hoppock
9.Who is associated with the Factor Comparison Method?

a. E.N. Hay

b. E.J.Benge.
c. R. Hoppock
d. Meyers

10.________indicates the specific duties to be performed by the worker and the

circumstances under which these duties are to be performed.

a. Job Specifications
b. Role
c. Job Descriptions

d. Job analysis

Unit10 - 1 Mark Quiz Questions

1."Good organizational morale is a condition in which individuals and groups voluntarily
make a reasonable subordination of their personal objectives of their organization". Who
has given this definition?

a. Filippo

b. Professor Ralph C. Davis

c. Haimann
d. Standohar

2."It is a state of mind and emotions affecting the attitude and willingness to work, which
in turn, affect individual and organizational objectives."Who has given this definition for

a. Haimann
b. Whiting Williams
c. Ralph C. Davis
d. Filippo
3."Morale means evident commitment, that is, demonstrated spirit, enthusiasm, and
confidence in the organization's policies, programmes, and accomplishments. Morale is
revealed by what individuals and groups say and do to show an interest in, understanding
of, and personal identification with work-team survival and success."Who has given this

a. Dale Yoder and Paul D. Standohar

b. Whiting Williams
c. Ralph C. Davis
d. Mooney

4.An employee's ________environment encompasses his relations with his family,

friends, and neighbours.

a. Professional

b. Personal
c. Social
d. National

5.Joseph D. Mooney describes morale as "the sum total of several _________qualities

which include courage, fortitude, resolution, and above all, confidence."

a. Physical
b. Intellectual

c. Psychological
d. Emotional

6.Morale is a widely used term in organizations. But in general, it refers to_________ a

feeling of enthusiasm, zeal, confidence in individuals or groups that they will be able to
cope with the tasks assigned to them.

a. Ipso facto

b. Esprit de corps
c. Tabula rasa
d. Ad hoc
7.This method is generally used to collect employee opinions about the factors which
affect morale and their effect on personnel objectives.

a. Brainstorming
b. Focus Group

c. The Questionnaire Method

d. Interview Method

8.Whiting Williams of Cleveland, Ohio has developed the _________ technique.

a. Analysis of Company records.

b. Interview

c. Listening-in
d. Questionnaire

9.Who has described morale as "a mental condition or attitude of individuals and groups
which determines their willingness to co-operate. Good morale is evidenced by employee
enthusiasm, voluntary conformance with regulations and orders, and a willingness to co-
operate with others in the accomplishment of an organization's objectives. Poor morale is
evinced by surliness, insubordination, a feeling of discouragement and dislike of the job,
company and associates."?

a. Haimann
b. Dale Yoder

c. Edwin B. Filippo
d. Mooney

10.________permits employee's to arrange their work hours to suit their personal needs
and life-styles.
a. Part Time

b. Flex time
c. Virtual Organizations
d. Work from Home
Unit11 - 1 Mark Quiz Questions
1.A drive can be defined as deficiency with direction. Drives are ________and provide
an energizing thrust toward goal accomplishment.

a. action-oriented
b. task oriented
c. performance oriented
d. goal oriented

2.James Driver says that, motivation means the phenomena involved in the operation
of_______ and _________.

a. Emotion and Actions

b. Reward and Punishment

c. Incentives and Drives

d. Recogmition and Money

3.Motivation Hygiene Theory is given by :

a. Vroom
b. Lewin

c. Herzberg
d. Young

4.Motivation is an 'act of stimulating someone to get a desired course of action'.Who has

given this definition?

a. Lewin

b. Michael Jucius
c. Vroom
d. James
5.Need Hierarchy Theory is propounded by:

a. Herzberg

b. Maslow
c. Alderfer
d. Lewin

6.Theory X and Theory Y is proposed by:

a. Maslow

b. McGregor
c. Vroom
d. Jucius

Unit12 - 1 Mark Quiz Questions

1."discipline is the force that prompts an individual or a group to observe the rules,
regulations and procedures which are deemed to be necessary to the attainment of an
objective; it is force or fear of force which restrains an individual or a group from doing
things which are deemed to be destructive of group objectives. It is also the exercise of
restraint or the enforcement of penalties for the violation of group regulations".

a. Dr.Spriegal
b. Richard
c. Bremblett
d. Mayors b

2.According to _________"discipline may be considered as a force that prompts

individuals or groups to observe the rules, regulations and procedures which are deemed
to be necessary for the effective functioning of an organization."

a. Calhoon. Richard. D.
b. Spriegal
c. Richard
d. Robbins
3.Webster's Dictionary gives the meanings of the word __________as follows: "First, it
is the training that corrects moulds, strengthens or perfects. Second, it is the control
gained by enforcing obedience. The third meaning is punishment or chastisement"

a. Rule
b. Fine
c. Punishment

d. Discipline d

4.Which Article of the Indian Constitution, which says that "no person shall be dismissed
or removed from service until he has been given a reasonable opportunity to show cause
as to why the proposed action should not be taken against him?"

a. 311
b. 344
c. 302
d. 420

5.Who says that, "discipline in the broad sense means orderliness-the opposite of

a. Bremblett, Earl R
b. Spriegal
c. Webster Dictionary
d. Robbins

Unit13 - 1 Mark Quiz Questions

1.Dale Yoder defines it as "a written complaint filed by an employee and claiming unfair
treatment". What is being referred to here?

a. Discipline
b. Dissatisfaction

c. Grievance
d. Feedback
2.Who defines grievance as "any discontent or dissatisfaction, whether expressed or not
and whether valid or not, arising out of anything connected with the company that an
employee thinks, believes or even feels unfair, unjust or inequitable"?

a. Prof. Jucious
b. Meyers
c. Pigors
d. Yoder

3.Who has defined grievance as dissatisfaction. According to them, dissatisfaction of an

employee is anything that disturbs the employee, whether expressed or not.

a. Herzberg

b. Prof. Pigors and Meyers

c. Yoder
d. Drucker

4.__________is an outside third party who is brought in to settle a dispute, and he or she
has the authority to make a decision.

a. Legal Expert

b. An arbitrator
c. Government
d. Union

Unit14 - 1 Mark Quiz Questions

1."Group norms are rules or guidelines of accepted behaviour which are established by a
group and used to monitor the behaviour of its members."Whose name is associated with
this definition?

a. Sherif

b. Argyle
c. Taylor
d. Young
2.'A group consists of two or more persons who share norms about certain things with
one another and whose social roles are closely interlocking.'Who has given this
a. Harell

b. T.M. Newcomb
c. Bandura
d. Young

3.The word 'dynamics', is derived from a Greek word which means :

a. Power
b. Unique

c. Force
d. Strength

4.There are two distinct types of work groups_______ &_____________.

a. Casual and Formal

b. Formal and Informal

c. Organized and Disorganized
d. Planned and Unplanned

5.Who define group as "a social unit which consists of a number of individuals who stand
in definite status and role relationships to one another and which possesses a set of values
or norms of its own regulating the behaviour of individual members, at least in matters of
consequence to the group."
a. Argyle
b. Blake

c. Sherif and Sherif

d. Sprott
6.Who defines a group as "two or more persons in a state of social interaction."?

a. Argyle
b. Sprott

c. Kimball Young
d. Luthens

7.Who has defined group dynamics as "an expression that describes the situation in
which people acting together in a group accomplish certain thing, either positively or
negatively in a way that cannot be explained adequately in terms of the individual acting

a. Sherif and Sherif

b. Argyle

c. Thomas Harrell
d. Peter Drucker

8.Who said that a group is 'plurality of persons who interact with anyone else'?

a. Young
b. Taylor

c. W.J.H. Sprott
d. Sherif

9.Who stated that "Norms are the ought to's of behaviour. They are prescriptions for
acceptable behaviour determined by a group, institution, or society."

a. Luthens
b. Sherif
c. Argyle
d. Blake
Unit15 - 1 Mark Quiz Questions
1.In which year did Douglas McGregor published his thesis "Human Side of Enterprise".

a. 1960
b. 1950
c. 1971
d. 1948

2.Management theories are also known as ___________ and they focus on the role of
supervision, organization, and group performance.

a. Participative Theories

b. Transactional theories
c. Contingency Theories
d. Relationship Theories

3.The Managerial Grid Model (1964) is a behavioural leadership model developed by

Robert Blake and________.

a. Vroom

b. Jane Mouton
c. Downton
d. Blanchard

4.These theories often portray great leaders as heroic, mythical, and destined to rise to
leadership when needed.

a. Great Man Theories.

b. Participative Theories
c. Relationship Theories
d. Management Theories
5.Which leadership termwas first coined by J.V. Downton in 1973.

a. Transactional
b. Situational
c. Trait

d. Transformational

6.Which theory assumes that people inherit certain qualities and traits that make them
better suited to leadership.

a. Trait Theory
b. Contingency
c. Situational
d. Behavioural

7.Who contributed to the formation of The Leadership Continuum Model along with
Tannebaum .

a. Haiman
b. Drucker
c. Blanchard

d. Schmidt.

8.Who defined Leadership as "the process by which an executive or a manager

imaginatively directs, guides and influences the work of others in choosing and attaining
specified goals by mediation between the individual and organisation in such a manner
that both will obtain the maximum satisfaction."

a. Haiman
b. Drucker
c. Argyris
d. Mc Gregor
9.Who says, "An effective leader is one who can make ordinary people do extraordinary
things, make common people do uncommon things. Leadership is a lifting of a man's
sights to a higher vision, the raising of a man's standard to a higher performance, the
building of a man's performance beyond its normal limitations."?

a. Drucker
b. Robbins
c. Downton
d. Hersey

10.__________theories focus upon the connections formed between leaders and


a. Relationship
b. Management
c. Trait
d. Behavioural