FEDERAL URDU UNIVERSITY OF ARTS, SCIENCE AND TECHNOLOGY ISLAMABAD DEPARTMENT OF BUSINESS ADMINISTRATION

SUBJECT Management Information System

SUBMITTED TO
Sir Nasim Qaiser

Serial Number
IS/20833/Aut-08/M IS/20815/Aut-08/M

Name
Hafsa Nawaz Nighat Mir

E-mail Address
nawaz_hafsa@yahoo.com nimi_fuuast@yahoo.com

Signature

Status
G.L G.M

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TABLE OF CONTENTS

1. INTRODUCTION ...........................................................................................................................................4
INTRODUCTION..................................................................................................................................................4 BRIEF HISTORY OF THE ORGANIZATION.................................................................................................6 NUMBER OF EMPLOYEES...............................................................................................................................7 DEPERTMENT OF ORGANIZATION……………………………………………………………………………...........8 BANKING PRODUCTS & SERVICES..............................................................................................................9 MANAGEMENT INFORMATION SYSTEM………………………………………………………….............10 MANAGEMENT INFORMATION SYSTEM AT HBL…………….……………………………………………12 2. HARDWARE..................................................................................................................................................16 HARDWARE DEFINITION..............................................................................................................................16 SERVER SPECIFICATION……………………………………………………………………………………. 16 PC’s SPECIFICATION ……………………………………………………………………………………… 17 ESTIMATED COST OF HARDWARE……………………………………………………………………. 18 3. SOFTWARE...................................................................................................................................................19 SOFTWARE DEFINITION................................................................................................................................19 TYPES OF SYSTEM SOFTWARE..................................................................................................................19 ALLIED SOFTWARE.........................................................................................................................................21 SYMBOL BANKING SOFTWARE...................................................................................................................21 ESTIMATED COST OF SOFTWARE..............................................................................................................22 4. DATA BASE MANAGEMENT……………………………………………………………………………23 5. NETWORK………………………………………………………………………………………………….24 NETWORK...........................................................................................................................................................24 NETWORK STRUCTURE AT HBL.................................................................................................................25 TOPOLOGY.........................................................................................................................................................27 6. ONLINE PRESENCE....................................................................................................................................30 ONLINE PRESENCE……………………………………………………………………………………… COMPLAINTS & FEEDBACK…………………………………………………………………………… 30 31

7. SECURITY.....................................................................................................................................................31 BACKUP & RECOVERY…………………………………………………………………........................ ….32 8. METHODS FOR DATABASE BACKUP…………………………………………………………………. 33 9. CRITCIZM…………………………………………………………………………………………………….34 10. RECOMMENDATIONS…………………………………………………………………………………...34

11. Conclusion…………………………………………………………………………………35
12. REFERENCES…………………………………………………………………………………………….36

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Habib Bank HISTORY

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HBL

Type Founded

Public Limited Company Bombay (now Mumbai), in 1941.

Headquarters Habib Bank Plaza, Karachi, Industry Products Revenue Net income Website Banking Capital Markets Loans, Credit Cards, Savings, Consumer Banking etc.

▲PKR 50.481 bn (USD 814.2 mln) - 2007 ▲PKR 10.084 bn (USD 162.6 mln) - 2007
www.hbl.com

INTRODUCTION
Company Description:
HABIB BANK LIMITED (HBL) is not an overnight success story. HBL is a Banking Company, which is engaged in Commercial & Retail Banking and related services domestically and overseas.

History of the Company:

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HBL was incorporated on 25th August 1941 and operated in the private sector until its nationalizations in 1974. HBL has been approved for privatizations and the privatizations commission has selected a Financial Advisor to prepare a comprehensive plan and assist in the sale process. Mohammed Ali Jinnah, Pakistan's founding father, realized the importance of financial intermediation while he was campaigning for the creation of a separate homeland for the Muslims of India. He persuaded the Habib family to establish a commercial bank that could serve the Indian Muslim community. His initiative resulted in the creation of Habib Bank in 1941, with HO in Bombay (now Mumbai), and fixed capital of 25,000 rupees. The bank played an important role in mobilizing funds from the Muslim community to finance the All-India Muslim League's campaign for the establishment of Pakistan. Habib Bank also played an important role in channeling relief funds to the people hurt in the communal riots and violence that preceded the departure of the British from India. After Pakistan was born in 1947 Habib Bank, at the urging of Government The government has appointed a professional management team to restructure the bank and to recover and clean its doubtful and classified portfolio. This is regulated under the Banking Ordinance 1962 & the Companies Ordinance 1984

Mission:
To be recognized as the leading financial institution of Pakistan and a dynamic international bank in the emerging markets, providing our customers with a premium set of innovative products and services, and granting superior value to our stakeholders – shareholders, customers and employees

Services:
Habib Bank offers the basic range of banking services to its customers, to include Commercial, Corporate, Investment, and Retail Banking, Treasury, and Islamic Banking It has a network of almost 1400 branches all over the world, but in Pakistan 157 branches are working. The branch break up province wise is: Punjab Balochistan Sindh NWFP 64% 07% 16% 13%

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70 60 50 40 30 20 10 0 PUN Sindh NWFP BAL

The bank provides 24 hours banking convenience with the largest ATM network in Pakistan & is the leader in Rupee Travelers Cheques.

BRIEF HISTORY OF THE ORGANIZATION

HBL established operations in Pakistan in 1947 and moved its head office to Karachi. Our first international branch was established in Colombo, Sri Lanka in 1951 and Habib Bank Plaza was built in 1972 to commemorate the bank’s 25th Anniversary. th HBL was incorporated on 25 August 1941 and operated in the private sector until its nationalization in 1974. HBL has been approved for privatizations and the privatization commission has selected a Financial Advisor to prepare a comprehensive plan and assist in the sale process. The government has appointed a professional management team to restructure the bank and to recover and clean its doubtful and classified portfolio. With a domestic market share of over 40%, HBL was nationalized in 1974 and it continued to dominate the commercial banking sector with a major market share in inward foreign remittances (55%) and loans to small industries, traders and farmers. International operations were expanded to include the USA, Singapore, Oman, and BelgiuSeychelles.
On December 29, 2003 Pakistan's Privatization Commission announced that the Government of Pakistan had formally granted the Aga Khan Fund for Economic Development (AKFED) rights to 51% of the shareholding in HBL, against an investment of PKR 22.409 billion (USD 389 million). On February 26, 2004, management control was handed over to AKFED. The Board of Directors was reconstituted to have four AKFED nominees, including the Chairman and the President/CEO and three Government of Pakistan nominees.

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Banking operation:

NUMBER OF EMPLOYEES:
HBL has over the years focused on streamlining its operations through closure of inefficient branches and reduction in workforce. Over the last five years, HBL has closed down 150 branches and reduced its workforce by about 2,600 employees. However, at the same time; HBL has invested in technology and is in the process of implementing a core banking application, which is expected to be completed by 2007.

Year 2005 2006 2007 2008 2009

Employees 11000 10001 15000 19877 22700

GRADE-WISE BREAKUP OF EMPLOYEES FOR THE YEAR 2009

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Serial No. 01. 02. 03. 04. 05. 06. 07. 08. 09 10. 11.

Cadre (Designation) Chairman SEVP EVP2 EVP1 SVP VP AVP OG-1 OG-2 OG-3 CASHIER/Cash officer
TOTAL

No. of Employees 01 10 30 45 100 600 2500 3500 4578 5568 5768
22700

Departments of Organization:
Habib Bank Limited having the aim of winning market is functioning with twenty departments at head office. Out of these sixteen departments every branch of Habib Bank Limited indifferent areas of country is operating with eight to ten departments. Twenty departments at head office are the following: 1. Administration 2. Audit Branch 3. Central Finance 4. Central Operation 5. Corporate Banking Group 6. Credit Administration 7. Customer Services & Quality 8. Marketing 9. Small & Medium Entp. Group 10. Special Operation Management 11. Division Treasury Operations 12. Division Financial Institution 13. Management Information System 14. Small & Medium Entp. Group 15. Treasury Operations 16. Human Resource Division

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BANKING PRODUCTS and SERVICES

ONLINE SERVICES
• • • • • ATMs Mobile Banking Call Center Bill Payments Virtual Banking

ACCOUNTS
• • • • • Khushali Bachat Pak Rupee Accounts Saving Accounts Basic Banking Foreign Accounts

LOANS
• • • • Business Sarmaya Personal Loan Car4U Government Employees

CARDS
• • • Smart Card / Debit Card HBL Visa Credit card

BRANCHES AND ATMs
• • • ATMs Locator Online Branches Branch Network

MANAGEMENT INFORMATION SYSTEM Information System:
Information system is the life blood of an organization. Managers depend upon accurate accessible and useful information, this requires the information system to be responsive to their unique information needs, to empower them to think and act strategically ,develop effective plans, and make decisions that increase their own and their organization’s competitiveness.

What Is A Management Information System?
Definition: Management Information Systems (MIS) is the term given to the discipline focused on the integration of computer systems with the aims and objectives on an organization. The development and management of information technology tools assists executives and the general workforce in performing any tasks related to the processing of information. MIS and business systems are especially useful in the collation of business data and the production of reports to be used as tools for decision making.

Applications of MIS :
With computers being as ubiquitous as they are today, there's hardly any large business that does not rely extensively on their IT systems. However, there are several specific fields in which MIS has become invaluable.

* Strategy Support:
While computers cannot create business strategies by themselves they can assist management in understanding the effects of their strategies, and help enable effective decision-making. MIS systems can be used to transform data into information useful for decision making. Computers can provide financial statements and performance reports to assist in the planning, monitoring and implementation of strategy.

* Data Processing:
Not amounts time business and onto a decision whole only do MIS systems allow for the collation of vast of business data, but they also provide a valuable saving benefit to the workforce. Where in the past information had to be manually processed for filing analysis it can now be entered quickly and easily computer by a data processor, allowing for faster making and quicker reflexes for the enterprise as a

Benefits of MIS:
The field of MIS can deliver a great many benefits to enterprises in every industry. Expert organizations such as the Institute of MIS along with peer reviewed journals such as MIS Quarterly continue to find and report new ways to use MIS to achieve business objectives.

Core Competencies:
Every market leading enterprise will have at least one core competency – that is, a function they perform better than their competition. By building an exceptional

management information system into the enterprise it is possible to push out ahead of the competition. MIS systems provide the tools necessary to gain a better understanding of the market as well as a better understanding of the enterprise itself.

Enhance Supply Chain Management:
Improved reporting of business processes leads inevitably to a more streamlined production process. With better information on the production process comes the ability to improve the management of the supply chain, including everything from the sourcing of materials to the manufacturing and distribution of the finished product.

Quick Reflexes:
As a corollary to improved supply chain management comes an improved ability to react to changes in the market. Better MIS systems enable an enterprise to react more quickly to their environment, enabling them to push out ahead of the competition and produce a better service and a larger piece of the pie. Further information about MIS can be found at the Bentley College Journal of MIS and the US Treasury’s MIS handbook, and an example of an organizational MIS division can be found at the Department of Social Services for the state of Connecticut.

MANAGEMENT INFORMATION SYSTEMS AT HBL
Information Technology:
We use the term information technology or IT to refer to an entire industry. In actuality, information technology is the use of computers and software to manage information. In some companies, this is referred to as Management Information Services (or MIS) or simply as Information Services (or IS). The information technology department of a large company would be responsible for storing information, protecting information, processing the information, transmitting the information as necessary, and later retrieving information as necessary

Management Information System:
Management Information Systems at HBL are where people plan, develop, use, manage, and study computer-based information systems in organizations. Management information system provides information to support decision-making by mangers. MIS at HBL provides reports and display to managers.

Modern Information Technology Departments:

In order to perform the complex functions required of information technology departments today, the modern Information Technology Department would use • • • • Computers servers database management systems Cryptographs.

The department would be made up of several • • • System Administrators Database Administrators. And at least one Information Technology Manager. The group usually reports to the Chief Information Officer

Information systems for banking sector:
Character of activities of banking institutions requires support by complex information systems where emphasis is laid on security, stability, data protection as well as real time operation. At the same time, supporting information systems are required to be continually innovated depending on new IT tools and functionalities and on clients’ requirements. Banking institutions shall continuously reflect the needs of their clients and permanently update and extend portfolio of their products and services. At the same time, they have to modify and improve their information systems as well. Due to a deep knowledge of banking environment, Softec provides • • • Specialized consulting, System integration, Development and maintenance of banking applications to several clients in banking sector.

Integrated components of bank branch information systems belong to Softec main solutions. These solutions include support of cash and non-cash operations (cash, travel cheques, bank cheques etc.) between cash desks and client or between bank branches. Supported bank branch operations include simple and bulk cashless transfers, standing

orders, automated transfers, collections.. Debit cards agenda represents the important part of solutions for bank branch systems; it deals with registration of debit cards and their holders, accounts, charging, correspondence, card blocking etc. Safe-deposit box administration is also part of solutions for bank branch systems. Modern banking communication. continually increases utilization of electronic forms of

Softec solutions are also oriented on Creation of data warehouses and managerial information systems as an important part of banking information systems which allows efficient processing of large data volumes. They also serve as a mean of fast acquisition of required information in required structure.

Objectives of information systems management:
• • • • • • • • Building a responsive IT infrastructure Facilitating and managing business process redesign Developing and managing distributed systems Developing and implementing an information infrastructure Planning and managing communication networks. Provide excellent and prompt support to other departments in the bank. Maintain a high degree of employee satisfaction and motivation in the Department. Establish a Quality Program in the IS department

> Improving the effectiveness of software development. • • • • Making effective use of the data resource. Recruiting and developing IS human resources. Aligning the IS organization with the enterprise. Improving IS strategic planning

The Hierarchy of IS department:
The hierarchical table of IS department is showing the employees allocation to each department, the number of shifts in which the employees are working. The IS department is ruined by the following department.

GENERAL MANAGER IS

System Admin 2 persons

Manager IS 1 person

Data Warehouse 3 persons

System Operations 11 persons

Data Networks 16 persons

Systems Development 3 persons

System Support 7 persons

Network Support 14 persons

Applications Development 2 persons

Application Support 4 persons

Web Management 2 persons

Web Related Development 1 person

HARDWARE

-The physical, touchable, material parts of a computer or other system. The term is used to distinguish these fixed parts of a system from the more changeable software or data components which it executes, stores, or carries. Computer hardware typically consists chiefly of electronic devices (CPU, memory, display) with some electromechanical parts (keyboard, printer, disk drives, tape drives, loudspeakers) for input, output, and storage, though completely non-electronic (mechanical, electromechanical, hydraulic, biological) computers have also been conceived of and built.

EXPLANATION: The stuff you can actually see and touch, and would likely break if
you threw it out a fifth story window is hardware Not everybody has exactly the same hardware. But those of you, who have a desktop system, like the example shown in Figure 1, probably have most of the components shown in that same figure. Those of you with notebook computers probably have most of the same components. Only in your case the components are all integrated into a single book-sized portable unit.

SERVER Specification
Accessories LCD RAM HARD DRIVE 2 x PROCESSOR MOTHERBOARD MOUSE NETWORK PRINTER Modem Cache Memory Port Floppy Slots Casing DVD/CD Capacity 17” 2GB-3GB 500GB 3 GHz INTEL OPTICAL MOUSE Hp 4250 _____ 4GB Passive Four USB, 1 Keyboard, 1 Mouse, 1 Parallel, 2 Serial, 1 Graphic, 2 x Ethernet 1.44 MB Floppy Drive 5 Tower Shape Combowriter52X Company hp Kingston Maxtor Intel ---------------hp Lucent Intel ______ ______ ______ HP Samsung

PC’s Specification

DESCRIPTION LCD RAM HARDWARE PROCESSOR MOTHERBOARD MOUSE KEYBOARD PRINTER SCANNER Laptops

SIZE/ SPECIFICATION 15 INCH 512 MB 80GB 2.4GHZ INTELL Optical Mouse Hp(1320) Hp(3800)

Laptop which is provided in HBL are different from branch to branch but in this branch provides the laptop to the following posts members of management • • • Assistant Voice President (AVP) Voice President (VP) Senior Voice President (SVP) And above of that Post All the Laptop which is provided to the management are the HP with the following speciation Accessories 1.Hard Disk 2.Processor 3.Ram 4.Blue Tooth 5.Camera 6.Motherboard 7.VGA/sound card Capacity 80 2.3 Dual core 1GB ___ 3.5Megapixel Chipset 64MB Company Maxtor Intel Kingston _____ _____ Intel Intel

Random Access Memory (RAM);
Pronounced ram, acronym for random access memory, a type of computer memory that can be accessed randomly; that is, and any byte of memory can be accessed without touching the preceding bytes. RAM is the most common type of memory found in computers and other devices, such as printers.

HARD DISK;
The H - A hard disk is part of a unit, often called a "disk drive," "hard drive," or "hard disk drive," that store and provides relatively quick access to large amounts of data on an electromagnetically charged surface or set of surfaces.

Today's computers typically come with a hard disk that contains several billion bytes (gigabytes) of storage. Ard Disk Estimation Cost of Hardware Description Database Server Related Server Network Printer LCD Monitors Laptop Printer Laser Printer Scanner UPS(Generator) TOTAL Amount 200,000 70,000 140,000 25,000 120,000 30,000 70,000 30,000 100,000 Quantity 1 6 1 70 5 5 3 1 1 Total 200,000 420,000 140,000 1,750,000 600,000 150,000 210,000 30,000 100,000 3,600,000

SOFTWARE
Software is the general term for information that's recorded onto some kind of medium. For example, when you go to the video store and rent or buy a tape or DVD, what you're really getting is the software that's stored on that tape or disk A set of instructions given to the computer in machine code that tells the computer what to do and how to perform the given task of the user is known as computer software Computer software is a general term used to describe a collection of computer programs, procedures and documentation that perform some tasks on a computer system.

All programs on a computer system can break down into two main categories: 1. System software 2. Application software

Software used by the Organization
• • • SYMBOLS Operating System Device Driver

Windows used by the Main Server
• Window Server 2003 (Enterprise Edition)

Windows used by the Client
• Window XP Professional (Service Pack 4)

Antivirus
• The MCB uses KASPERSKY9.0 antivirus

Operating Systems
When you switch on the computer the first program that is loaded from hard disk to RAM is operating system. It is an interface between user and computer hardware. For example • • • DOS (Disk Operating System) WINDOWS Unix

Device Driver
Every device like monitor mouse modem sound card etc come in the market with program stored on floppy or CD ROM which control its all functions and characteristics of that hardware this program is called device driver.

ALLIED SOFTWARE

Microsoft Office:
Microsoft Office is used as allied software. This MS Office is purchase from Microsoft at a cost of $250 per year and per user. This office is completely licensed.

Open Office:
Open office is freebase and freeware. It is free of cost and also without licensed.

Reports:
Every kind of report is generated by the software (SYMBOLS HBL). These reports are generated on the requirement. Reports are generated on the daily basis. These reports are used to check the daily transactions. “SYMBOLS” Banking Software: HBL being ranked in top five banks of Pakistan is quite possessive about its online system and was using very good banking software “MIBS” – Multi Currency Interbranch system. This banking software fulfilled all the weaknesses of previous system and had very strong reporting features. But it had a major flaw too that can hampers the growth of bank i.e. It’s not a real time banking software With the passage of time banking became more and more service oriented. Now days all banks especially foreign banks provide real time banking services, So HBL being quite aggressive in its operations again took first step towards it and purchases “SYMBOLS” banking software from Singapore Company “System Access”. Symbol’s is internationally recognized and well renowned banking software especially for its multi system and for providing wide range of modules i.e.

Module Name Module Code Enterprise Modules Kernel FM General Ledger GL Limits Control LM Nostro Reconciliation NR Interface IF Knowledge Manager KM Investments Modules Bonds and Shares BS Security Custody SC Derivatives Modules FRA/IRS FR Futures FU Options OP

Module Name Module Code Treasury Modules Foreign Exchange FX Money Market MM Negotiable Paper NP Trading Limits TL Deposits Modules Retail RB Branch Teller BT Funds Transfer FT Domestic Payments DP Credits Modules Loans Origination LO Customer Lending CL Trade Finance TF

Use and Working Of SYMBOLS Banking Software:
HBL after providing training to staff (region wise) starts its installation in all branches from 2005. SYMBOLS is an integrated customer centric solution for Retail and corporate banking, designed to support small, medium or large branch networks in personalized delivery of all banking products and services to all kinds of banking customers. It enables all services related to current accounts, savings accounts, term deposits, and customer lending.

System Features:
Multi-branch functionality is one of the prominent features of the system. Customer does not have to physically go to the ‘home’ branch to do a transaction; any SYMBOLS branch would provide the desired services, in addition to the available e-banking facilities. SYMBOLS multi-branch system allows customer of one branch to go to any of the SYMBOLS branch to avail related services. There are multiple one-time parameters that are centrally incorporated into a specific module of the System according to Bank’s requirements. Symbol’s Kernel (FM) module is a central repository of programs, business rules and enterprise-wide reference data such as: Customer information (name, contact details, classifications etc), Customer. The bank remains focused on using technology for improving customer services standard and expanding the range of products being offered and other technology based solutions

Estimated Cost of Software:

Description SYMBOLS Infrastructure Cost Technical Manpower Training Cost of Staff TOTAL

Amount 7,000,000 1,000,000 3,000,000 300,000

Total 7,000,000 1,000,000 3,000,000 300,000 11,300,000

DATABASE
“Database is a collection of information that you organize and access according to the logical structure of that information.”

Types of Database:There are two types of database according to location. • • Distributed Database Centralized Database

Distributed Database:
When data is stored on different location it is called distributed database.

Centralized Database:
When data is stored on one location and it is used by different location it is called centralized database.

Characteristics of Centralized Database:
• • • • • • In centralized database you need to keep security on one place. In centralized database you keep security on one place. There are fewer chances of frauds in centralized database. Centralized database are more costly. In centralized database reporting is easy. Less number of transactions is held in centralized database.

DATABASE STRUCTURE OF HBL
Every organization keeps its database and structure of one organization is different from other. Big organization has different structure than the organization having smaller in size. • • • • • The database structure of HBL is centralized. There is Main server called Phoenix in regional branch blue area where all data is stored. Main server remains active 24 hours in a day. The main server is the intelligent server which automatically performs the actions on the data sent by the branch. It tells the real time position of the account .e.g. ATM

NETWORKS

Network:
Network is linkage of or more system for the purpose of sharing data, sharing recourses and sharing programs

NETWORKING GAN VPN LAN

WAN CAN PAN MAN

Network Structure of HBL:
HBL using four types of networks which are: • • • • Local Area Networks (LAN) Wide Area Network (WAN) Global Area Network (GAN) Virtual Private Network(VPN)

Local area network:
A local area network (LAN) is a computer network covering a small physical area, like a home, office, or small group of buildings, such as a school, or an airport. Current wired LANs are most likely to be based on Ethernet technology, although new standards like ITU-T G.hn also provide a way to create a wired LAN using existing home wires (coaxial cables, phone lines and power lines) Wide area network: A wide area network (WAN) is a computer network that covers a broad area (i.e. any network whose communications links cross metropolitan, regional, or national boundaries [1]). Less formally, a WAN is a network that uses routers and public communications links. Contrast with personal area networks (PANs), local area networks (LANs), campus area networks (CANs), or metropolitan area networks (MANs), which are usually limited to a room, building, campus or specific metropolitan area (e.g., a city) respectively. The largest and most well-known example of a WAN is the Internet. A WAN is a data communications network that covers a relatively broad geographic area (i.e. one city to another and one country to another country) and that often uses

transmission facilities provided by common carriers, such as telephone companies. WAN technologies generally function at the lower three layers of the OSI reference model: the physical layer, the data link layer, and the network layer

Global area network:
A global area networks (GAN) (see also IEEE 802.20) specification is in development by several groups, and there is no common definition. In general, however, a GAN is a model for supporting mobile communications across an arbitrary number of wireless LANs, satellite coverage areas, etc. The key challenge in mobile communications is "handing off" the user communications from one local coverage area to the next. In IEEE Project 802, this involves a succession of terrestrial WIRELESS local area network (WLAN)

Virtual private network:
A virtual private network (VPN) is a computer network in which some of the links between nodes are carried by open connections or virtual circuits in some larger network (e.g., the Internet) instead of by physical wires. The data link layer protocols of the virtual network are said to be tunneled through the larger network when this is the case. One common application is secure communications through the public Internet, but a VPN need not have explicit security features, such as authentication or content

Intranet:
An intranet is a set of networks, using the Internet Protocol and IP-based tools such as web browsers and file transfer applications that are under the control of a single administrative entity. That administrative entity closes the intranet to all but specific, authorized users. Most commonly, an intranet is the internal network of an organization. A large intranet will typically have at least one web server to provide users with organizational information.

Extranet:
An extranet is a network or internet work that is limited in scope to a single organization or entity and also has limited connections to the networks of one or more other usually, but not necessarily, trusted organizations or entities (e.g., a company's customers may be given access to some part of its intranet creating in this way an extranet, while at the same time the customers may not be considered 'trusted' from a security standpoint). Technically, an extranet may also be categorized as a CAN, MAN, WAN, or other type of network, although, by definition, an extranet cannot consist of a single LAN; it must have at least one connection with an external network.

Internet:
The Internet consists of a worldwide interconnection of governmental, academic, public, and private networks based upon the networking technologies of the Internet Protocol Suite. It is the successor of the Advanced Research Projects Agency Network (ARPANET) developed by DARPA of the U.S. Department of Defense. The Internet is also the communications backbone underlying the World Wide Web (WWW). The 'Internet' is most commonly spelled with a capital 'I' as a proper noun, for historical reasons and to distinguish it from other generic internet works .

TOPOLOGIES
There are five main types of Topologies. • • • • • Bus Topology Ring Topology Star Topology Tree Topology Mesh Topology

Topologies using HBL:
• • • • Bus Topology Ring Topology Star Topology Tree Topology

Bus Topology:
Bus topology is one the easiest topologies to install, it does not require lots of cabling. There are two most popular Ethernet cable types which are used in this topology they are 10Base-2 and 10BaseT. Bus topology based networks works with very limited devices. It performs fine as long as computer count remain with in 12 – 15, problems occurs when number of computer increases. Bus topology uses one common cable (backbone) to connect all devices in the network in linear shape. Network interface cards of all network devices are attached to single communication medium backbone cable.

Ring Topology:
Ring topology is one of the old ways of building computer network design and it is pretty much obsolete. FDDI, SONET or Token Ring technologies are used to build ring technology. It is not widely popular in terms of usability but incase if you find it any where it will mostly be in schools or office buildings. In ring network topology computers and other networking devices are attached to each other in such a way that they have devices adjacent to each other (Left and right side). All messages are travelled in the same directory either clockwise or anticlockwise. In case of failure of any device or cable the whole network will be down and communication will not be possible.

Star Topology:
This is the most commonly used network topology design you will come across in LAN computer networks. In Star, all computers are connected to central device called hub, router or switches using Unshielded Twisted Pair (UTP) or Shielded Twisted Pair cables. In star topology, we require more connecting devices like routers, cables unlike in bus topology where entire network is supported by single backbone

Tree Topology:
Just as name suggest, the network design is little confusing and complex to understand at first but if we have better understanding of Star and Bus topologies then Tree is very

simple. Tree topology is basically the mixture of many Star topology designs connected together using bus topology. Devices like Hub can be directly connected to Tree bus and each hub performs as root of a tree of the network devices. Tree topology is very dynamic in nature and it holds potential of expandability of networks far better than other topologies like Bus and Star.

ONLINE PRESENCE
HBL has online presence. We can get data from the website of the bank and also discussed our problems through mail. www.hbl.com.pk is HBL’s website. You can easily communicate with HBL management on website and also submitted your query regarded any problem related to bank.

Complaints & Feedback:
HBL is committed to provide the highest standards of services to customer via its brand experience. We believe in continuously improving our services and efforts

to satisfy our customer. In order to identify customer’s expectations and needs better we would appreciate your feedback or complaint on any kind of observation you may have. Thank you for taking the time to share your thoughts with us. • • • • • • Online contact Online job opportunities On account of every customer Online data base of every contact. Online information about new promotions Online complains & feed back

SECURITY Management of an Organization
Habib Bank, Pakistan's largest banking group, signified its renewed commitment to building its IT infrastructure to deliver growth and improved services to its customers across Pakistan and across the globe. Moving towards this goal, Habib Bank selected Symantec Client Security and Symantec Enterprise and Corporate Anti-Virus Solutions for roll out across 3300 users in the organisation in partnership with IBM Pakistan and IOP. Habib Bank has long been acknowledged as a leading player in Pakistan's service industry. From being the first company in Pakistan to install a mainframe computer, to installing the first ATM machine in the country, their focus on the importance of IT has underlined their growth. Banking sector that gives you services conveniently, 24-hour account access security is very important factor and protecting your personal information it is very big task now a days. In HBL there is a scanner with the main server which scans the thumbs of the desired person and allows them to access. Only branch manger and IT persons have the access to work with server. Besides this there is a separate ID and password for each employee using the computer given by the authority so that without this they cannot use the computer. • • For online banking HBL use Secure Socket Layer (SSL) in order to protect your information and help them to save it confidential. And uses the fair wall for the security

HBL use Norton antivirus and it is licensed software:
Security is a very important part of an information System, every organization has to protect its vital data from unauthorized access for this purpose HBL consider security in relation to the following situations: • • • • • Theft and fraud Loss of confidentiality (secrecy) Loss of privacy Loss of integrity Loss of availability

Countermeasures:
• • • • • Authorization Views Backup and recovery Integrity Encryption

HBL has taken reasonable steps: (a) To provide a secure environment for information submitted to or accessible via this Site (b) To provide a site that is free from viruses and/or codes (c) To ensure that no disruption or damage is caused to your hardware and/or software as a result Of using this site.

DATA BACKUP MANAGEMENT
Although most database systems have incorporated backup and recovery tools into their interfaces and infrastructure it is a good idea to understand what the backup and recovery process involves, beyond the work flow of using the tools. With the growing dependency in the workplace on information and general, and the

information in your database specifically, there has never been a time when safe backups and reliable recoveries were more important.

Database Backup and Recovery Needs:
It is not just the data files that need to be part of the backup process. You must also backup the transaction logs of the database as well. Without the transaction logs the data files are useless in a recovery event. How often you choose to perform these backup routines is really dependent on the data requirements of your company. If you do not know what those are then you need to find out either by referring to them or asking for them to be created through a research and investigation process.

Methods for Database Backup:
Making Backups by Copying Table Files Making Delimited-Text File Backups Making Backups with mysqldump or mysqlhotcopy Making Incremental Backups by Enabling the Binary Log Making Backups Using Replication Slaves Recovering Corrupt Tables Making Backups Using a File System Snapshot

In HBL the data stored in hard disk of the branch server as back and secondly they have the backup in hard disk in the head branch server and also record the data all the day in the tape daily basis and also makes the files so in case of unforeseen they use the data

Criticism on HBL

1. Wastage of Time
Employees waste their time by using old version software’s

2. Low Speed
Working and service providing speed is very low

3. Marketing speed
Service is not door to door, you have to met people personally

4. Low awareness
People and customers do not have awareness about new banking system because they do not provide proper information about bank and online services.

RECOMMENDATIONS FOR HBL
1. E _Statement
The account statement of customer must mail him after 15 days.

2. Transaction through mobile service

Customers must provide the facility to make transaction through mobile. By doing this customers can save time and also transportation expense.

3. Update customers after every transaction
After every transaction customers must inform that their transaction has been taken place.

4. Marketing development
New technologies must adopt to facilitate the customers. 5. Cyber warfare
Cyber warfare must adopt to prevent electronic attacks to save important documents and bank privacy.

6. High Risk in Internet Banking As there is no proper cell is established throughout the country. It is difficult to handle incase of cyber crime. The customers feel less protection in this regard.

CONCLUSION

By adopting new technologies we can renew our banking sector and can fast our system. HBL here using different technologies including new software to facilitate their customers and also facilitating them. At HBL we empower you to explore your highest potential work in areas you are passionate about, build specialist knowledge, and hone your expertise and more. Hull’s performance management and reward systems ensure that goals are met in an effective and efficient manner. We define a clear path for you to contribute to the organization’s overall goals, peppered with regular reviews and feedback to help you gauge your progress. Our focus is on attracting, developing and retaining the best in the business by offering market driven compensation and benefits packages. Our compensation and benefits strategy combines the need to maintain a high performance culture along with market competitiveness.

REFERENCES

Websites 1) 2) 3) 4) www.hbl.com.pk www.sbp.org.pk www.google.com Wikepidia.com

Personal Reference Hamid Hassan Manager (HR) Miss Noreen Manager (operation) Ali Shah Manager (IT Deptt.) Ph off (92-51)2274935 Fax (92-51)2823848 Email hamid.hussain@hblpk.com

Habib bank Limited Regional Headquarters, 11-Habib Bank Tower, Jinnah Avenue, Islamabad (Pakistan)

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